70FA19R0000000006-_Attachment_B_-_QASP_-_Final.pdf

ATTACHMENT B

Quality Assurance Surveillance Plan

CBRN

1. INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) describes how government personnel will evaluate and assess contractor performance. The QASP is based on the premise that the Contractor, not the

Government, is responsible for managing and ensuring that quality controls meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

2. OBJECTIVE

This QASP provides a quality surveillance strategy for the CBRN task orders. The primary intent of the plan is to provide a basis for the Contracting Officer’s Representative (COR) evaluation of performance quality. The plan will also afford the COR and the Contracting Officer a productive mechanism and oversight to preclude major deficiencies in performance, provide input for annual contractor past performance evaluations, and make the determination for exercising of contract options.

3. PERFORMANCE AREAS

Surveillance of contractor performance will be performed by the appointed COR and the Contracting

Officer based on the surveillance methodologies identified in the QASP. The following performance areas of the contract as described in the SOW, will be the basis from which all surveillance will originate:

• 2.1 CBRN Office Support

• 2.2 CBRN Response Branch

• 2.3 CBRN Support Branch

• 2.4 CBRN Chemical/Biological/Radiological Support Specialists Projects

(COSS/ROSS/BOSS)

• 2.5 Training and Exercise Support

• 2.6 Federal Radiological Preparedness Coordinating Committee’s (FRPCC)

• 2.7 Nuclear/Radiological Incident Task Force (NRITF)

4. METHOD OF EVALUTATION AND SURVEILLANCE

The COR, assisted by other Government representatives, will perform surveillance and evaluate each of the performance areas stated in section 3 of this plan. The COR or his or her designee will conduct evaluations of all of items identified in the QASP. The monitoring methods are identified in the

QASP. The COR may also receive input through customer feedback, CBRN personnel and other government personnel, as appropriate.

5. PERFORMANCE EVALUATION

Performance of a service will be evaluated to determine whether or not it meets the performance requirements of the contract. When the performance requirement is not met, the Contracting Officer will issue a Discrepancy Report (DR) to the Contractor.

The Discrepancy Report is drafted by the COR, who forwards it to the CO. The Contractor shall respond to the Discrepancy Report by completing the appropriate blocks of the form and returning it to the

Contracting Officer within 15 calendar days of receipt. If longer time is needed, the COR shall work through the CO to identify a more appropriate time frame.

6. INSPECTION OF DELIVERABLES

All deliverables will be inspected for content, completeness, accuracy, and conformance to requirements and objectives, goals, and outcomes specified in the SOW. Unless specifically noted and mutually agreed upon, the Government may take up to ten (10) calendar days after receipt of the deliverable to inspect and review the deliverable, provide comments and feedback, and accept or reject the deliverable. If necessary, the contractor may take up to ten (10) calendar days to address the comments or feedback provided by the Government, unless specifically noted and mutually agreed upon.

7. QUALITY ASSURANCE SURVEILLANCE PLAN

The absence of any contract requirement from the QASP shall not detract from its enforceability or limit the rights or remedies of the government under any other provision of the contract.

The QASP is organized in accordance with:

• Performance Objective: Lists the performance objective that the government will survey. The absence of any contract requirement from the QASP shall not detract from its enforceability to limit the rights or remedies of the government under any other provisions of the contract, including the clauses entitled “Inspection of Services” and “Default.” The Government will measure the

Contractor’s performance to do the work on the following performance measurements:

1. Quality of Service and Reports: The government will measure the Contractor’s quality of work and ability to prepare, develop and deliver reports and data with technically accurate content.

2. Schedule: The Government will measure the Contractor’s ability to follow delivery schedules, milestones, administrative requirements and Government technical direction on time as specified and agreed upon.

3. Project Management: The Government will measure the Contractor’s ability to effectively manage project activity, contract staff, and day-to-day issues in a responsible and successful manner.

4. Cost Control: The government will measure the Contractors’ ability to stay within budget and submit invoices on a regular basis.

• Required Service: Defines the standard of performance for each listed objective.

• Performance Standard: Sets forth the maximum allowable deviation from standard performance for that service that may occur before the government will invoke the incentive/disincentive.

• Method of Surveillance: Sets forth the surveillance methods the Government will use to evaluate the contractor’s performance for the listed tasks. This column also establishes the period of the planned surveillance.

• Performance Incentive/Disincentive: Sets forth the performance evaluation area percentage weighting that the listed contract requirement represents. Past Performance incentives/disincentives will be provided by the Contracting Office and COR in the Contractor Performance Assessment

Reporting System (CPARS) database.

QUALITY ASSURANCE SERVEILLANCE PLAN

Performance

Objective

Required

Service

Performance

Standard

Method of

Surveillance Incentive/Disincentive

1. Quality of

Service and

Reports

Quality of work conforms to contract requirements and specifications at minimum 90% of time.

Quality of work is accurate and of good workmanship at minimum 90% of time.

-No more than 10% of services, deliverables and data will fail to meet the specifications of the contract.

-No more than 10% of services, deliverables and data will be inaccurate.

100% Inspection:

-Submission Dates

- Reports

-Status Reviews

Period: Monthly

Past Performance

Incentive/Disincentive

Documentation in CPARS

2. Schedule Timeliness of completion on deliverables with regards to delivery schedules, milestones, administrative requirements, and

Government technical direction

90% of the time.

Deliverables are submitted within the time frames stated in the contract.

- No more than

10% of deliverables may be later than the specified time without prior

Government consent.

100% Inspection:

- Submission dates

- Reports

- Status reviews

Period: Monthly

3. Project

Management

Project activity with regards to integration and coordination conforms to

-No more than 5% of the time will someone be

100% Inspection:

-COR will survey during phone calls, e-mails and requirements and specifications. Staff is available at minimum 95% of the time. Contract personnel and subcontractors (if any) are managed effectively.

unavailable regarding a task.

-Staff turnover is minimal.

-Government technical direction required to solve problems surfacing during performance is minimal.

meetings with the contractor

Period: Daily

4. Cost Control Project activities stay within budget

90% of the time.

Invoices submitted on a monthly basis for the Government to track burn rate, acceptance and approval in a timely fashion.

- Project activities stay within with budget with no more than 0% overage in costs without prior

Government consent.

-Invoices comply with contract terms and conditions and are submitted no later than 10 days following the close of the previous month.

100% Inspection:

-Submission Dates

-Burn rate tracked by COR

-Monthly accomplishment report

Period: Annually