Customer Satisfaction Survey.pdf
PDF 15 KB Posted
- Attached to
- Request for Offers: Consolidated Elevator Maintenance Services at Various FAA Facilities in Alaska.
- Solicitation number
- 697DCK-18-R-00203
About this file
Customer Satisfaction Survey (pdf)
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-18-R-00203.pdf | ||
| Description of Elevators.pdf | ||
| Section B Price Breakdown.xlsx | XLSX spreadsheet | |
| Wage Determination-1988-0080.pdf | ||
| SOW for ANC MRI DLG Elevators.pdf |
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Text version
RFO # 697DCK-18-R-00203: ELEVATOR MAINTENANCE AT VARIOUS FAA FACILITIES IN ALASKA
Performance Customer Satisfaction Survey Date: _____________
_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us _____________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes _______ No
Comments: ______________________________________________________________________
Organization Name: ________________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
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