Client Authorization Letter and PPQ.pdf

Sample Client Authorization Letter

Dear “Client”:

We are currently responding to the Federal Aviation Administration (FAA) Request for Proposal: 6973GH- 20-R-00123, the procurement of Organizational Development, Leadership Coaching and Mentoring Services.

The FAA is placing increased emphasis in its procurements on past performance as an evaluation factor.

The FAA is requiring that clients of entities responding to its solicitation be identified and their participation in the evaluation process be requested. Please complete and submit the attached Past Performance Survey directly to the FAA Contracting Officer identified below. The FAA provided the following order of preference for submission of the completed surveys: 1) Email; 2) Regular Mail. In the event you are contacted for information on work we have performed, you are hereby authorized to respond to those inquiries.

Please be advised that the FAA has stated in the solicitation for this effort that the Past Performance Surveys it receives will be considered sensitive and will not be released to the offeror being evaluated or otherwise outside of its source selection team.

FAA Contract Specialist: Jennifer Lucas Email: Jennifer.Lucas@faa.gov

We have identified Mr./Ms.__________, of your organization as the point of contact based on their knowledge concerning our work. Your cooperation is appreciated. Any questions may be directed to:

Sincerely;

Past Performance Questionnaire

SIR 6973GH-20-R-00123

SOURCE SELECTION SENSITIVE

FOR OFFICIAL USE ONLY

PAST PERFORMANCE QUESTIONNAIRE

Control Number: 6973GH-20-R-00123

TO BE COMPLETED BY THE OFFEROR:

I. CONTRACT INFORMATION –

1. This questionnaire relates to work performed by (Name of Contractor/Company/Division)

2. Contract Number: ________________________________________________________

3. Contract type: ___________________________________________________________

4. Contract Total Value: $____________________________________________________

5. Contract start-completion dates: ____________________________________________

6. Description of Work performed: _____________________________________________

TO BE COMPLETED BY THE EVALUATOR:

The Department of Transportation, Federal Aviation Administration is interested in your assessment of the named company’s performance on your contract for the purpose of utilizing this information to evaluate the contractor’s probability of successfully performing a federal government requirement that is currently being advertised. Please complete and submit no later than 3:00 pm CST on July 15, 2020.

Is the information provided above in questions 1-6 accurate and correct to the best of your knowledge?

Yes______ No_____

If “No” why not?

II. PAST PERFORMANCE EVALUATION

Please rate the Contractor as “Excellent” (E), “Good” (G), “Satisfactory” (S), and “Marginal” (M), “Unsatisfactory” (U), or “Unknown” (N/A) in the following areas:

A. QUALITY OF PRODUCT OR SERVICES

1. Compliance with contract terms and conditions.

Rating: ________

PAST PERFORMANCE QUESTIONAIRE (CONTINUED)

2. Quality of services and support provided including content and accuracy of technical, cost, or other reports.

Rating: ______

SOURCE SELECTION SENSITIVE

FOR OFFICIAL USE ONLY

Past Performance Questionnaire

SIR 6973GH-20-R-00123

B. TIMELINESS OF PERFORMANCE

Timely completion of deliverables and/or milestones on tasks.

Rating: ___________

C. COST CONTROL

1. Adherence to target costs on the contract level and at the task level.

2. Cost overrun and change proposals submitted were reasonably priced and contained all appropriate supporting documentation.

D. BUSINESS PRACTICES

1. Contractor’s skills in efficiently and effectively allocating and directing personnel and resources to meet customer needs.

Rating: ______

2. Contractor’s reasonable and cooperative behavior, flexibility, as well as their responsiveness to inquiries from your organization’s technical and contract representatives.

E. CUSTOMER SATISFACTION

1. Were there any significant problems encountered by the Contractor? Yes____ No____

If yes, state the problem(s), what corrective actions were taken by the Contractor, and indicate whether you consider these corrective actions to be effective?

2. Please comment on the overall satisfaction of your organization with the contractor’s performance.

3. Additional comments both positive and negative (please address any unfavorable ratings identified from Part II above).

III. RESPONDENT INFORMATION

1. Name of Evaluator(s):_________________________________________

2. Position Title(s):______________________________________________

3. Organization Name and Mailing Address:

4. Telephone Number: _______________ Fax Number: __________________

5. Email Address: ________________________________________________

6. Date Questionnaire Completed: ___________________________________

SOURCE SELECTION SENSITIVE

FOR OFFICIAL USE ONLY

Past Performance Questionnaire

SIR 6973GH-20-R-00123

Please return the questionnaire by email as follows:

Jennifer Lucas, email Jennifer.Lucas@faa.gov

*****NOTE: if emailing, please make Subject of Email as follows:

“SURVEY RESPONSE: 6973GH-20-R-00123”

For questions, please contact Ms. Lucas at 405-312-0006

THANK YOU FOR YOUR TIME IN COMPLETING THIS QUESTIONNAIRE