Guard_Services_Appendix_3_-_Past_Performance_Questionnaire.docx

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Armed Security Guard Services for DOT
Solicitation number
693JK418R500007
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Amendment No. 5 to this Solicitation provides the Solicitation's Appendixes 1 , 2 and 3.

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Appendix 3

PAST PERFORMANCE QUESTIONNAIRE

Department of Transportation

Offeror’s Name: ________________________________________ Solicitation:

Person/Point of Contact: ______________________Telephone: _________________________
E-Mail:__________________ _______Facsimile: ________________________

Title and Organization: __________________________________________ COR Contact: ___________________________________________________________________ Instructions: Offerors are requested to forward this questionnaire to references listed under responses to the Past Performance portion of the RFP. References should submit completed questionnaires via email to James Mowery at james.mowery@dot.gov or via fax at (202) 366-4959. Any questions regarding this questionnaire may be directed to James Mowery at the email address above.

1. Type of Service. What type of services did the contractor perform for your agency?

2. Total Dollar-Value of Project:

3. Quality of Performance. Did the contractor perform in a manner that conformed to contract requirements and demonstrated standards of good workmanship? Please explain.

4. Timeliness of Performance. Did the contractor adhere to the contract scheduled hours of performance?

5. Customer Satisfaction. Did the contractor demonstrate reasonable and cooperative behavior and commitment to customer satisfaction? Did the contractor display a business-like concern for the interest of the customer? Was the customer ultimately satisfied?

6. Based on the contractor’s overall performance, would you award them another contract?

[ ] YES [ ] NO Please explain.

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