State+of+North+Dakot_Order+Form_2024-08-07.pdf

00131487.0

1 “Account ID(s)" means (a), as applicable, the Twilio Account SID(s) and the SendGrid UID(s) that are set forth above to which this Order Form will apply as of the Order Form Start Date and (b) any Twilio Account SID(s) and SendGrid UID(s) that Customer subsequently requests to be subject to this

Order Form which, if approved by Twilio, will be subject to this Order Form as of the date communicated to Customer by Twilio in writing.

08/07/2024 01:02 PM

ORDER FORM

Customer: State of North Dakota

Billing Address: 600 E Boulevard Ave Dept 101, Bismarck, North

Dakota, 58505, United States

Billing E-Mail: jgoplin@nd.gov

Twilio Inc.

101 Spear Street, 5th Floor

San Francisco, CA 94105

(referred to herein as "Twilio")

ORDER FORM DETAILS

Twilio Account SID(s) : AC874050a930bc48a97a60d8ca95754980 Order Form Type: New Order Form

SendGrid UID(s) : N/A Billing Currency: USD

Order Form Start Date: August 1, 2024 Billing Method: Invoicing

Initial Term: 12 months from Order Form Start Date Customer Signature Deadline: August 15, 2024

Auto Renewal: No.

The Initial Term and all applicable Renewal Terms are collectively referred to herein as the "Order Form Term". This Order Form is effective as of the Order Form Start Date until the end of the Order Form Term. This Order Form (a) solely applies to the Account ID(s) (as defined in the footer below) and (b) hereby terminates and replaces, in its entirety, any existing order forms and pricing agreements between

Customer and Twilio for the Account ID(s) as of the Order Form Start Date.

Rates: Customer will be charged the rates set forth in the Rate Schedule(s) attached to this Order Form as an exhibit(s).

Other Terms & Conditions:

Agreement: This Order Form is governed by the Twilio Platform Agreement or other similar written agreement between Customer and

Twilio covering the products and services set forth in this Order Form (“Platform Agreement”). If the Platform Agreement is not in effect on the Order Form Start Date, this Order Form will be governed by the Twilio Terms of Service as set forth at https://www.twilio.com/legal/tos (“Terms of Service”) until the date the Platform Agreement becomes effective. The Platform Agreement or Terms of Service, as applicable, will be referred to herein as the “Agreement”. Any capitalized term used but not defined in this Order

Form will have the meaning provided in the Agreement. In the event of any conflict or inconsistency between the terms of the Agreement and the terms of this Order Form, the terms of this Order Form will prevail. The person executing this Order Form on behalf of Customer represents that it has the full authority to bind Customer to this Order Form. Any purchase order terms or similar terms issued by Customer in connection with this Order Form will have no effect even if executed by Twilio. This Order Form will be legally binding on Customer and Twilio upon Customer’s signature and receipt by Twilio, unless Twilio rejects this Order Form because (a) it is executed by Customer after the Customer Signature Deadline or (b) Customer makes a modification to this Order Form.

[This space is intentionally left blank; signature page follows]

State of North Dakota

By:

Name:

Title:

Date:

\si1\

\na1\

\ti1\

\ds1\

Joseph Goplin

Director of State Financial Services August 8, 2024

Exhibit A

Rate Schedule

The rates in this Rate Schedule will apply to the Account ID(s) expressly set forth in this Order Form as of the Order Form Start Date, except as otherwise set forth in this Rate Schedule, for the Order Form Term. At the end of the Order Form Term, each product in this Rate Schedule will be charged at its then-current rate available at http://www.twilio.com/pricing.

To the extent a rate for a product which Customer uses is not expressly set forth in this Order Form or any other order form(s) in effect for the Account ID(s), Customer will be charged at such product’s then-current rate available at http://www.twilio.com/pricing. All rates that Customer is charged, including the rates in this Rate Schedule, will be exclusive of taxes.

* Carrier Fees: Additional applicable carrier fees set forth at http://www.twilio.com/sms/pricing will apply. Carrier fees are subject to change without notice.

Fixed Rates

Product Effective Rate Unit

Verify

Verify - Email Verification $0.049 Per Verification

Verify - Push $0.049 Per Verification

Verify - SMS/Voice $0.049 Per Verification

Verify - TOTP $0.049 Per Verification

Programmable Messaging

Canada Hosted Toll Free Incoming SMS $0.00774 + Carrier Fees* Per Segment

CANADA Inbound MMS - Carrier Fee -

Bell & Virgin

$0.02 Per Message

CANADA Local Inbound MMS - Bell &

Virgin

$0.0098 + Carrier Fees* Per Segment

CANADA Local Inbound MMS - Freedom

Mobile

$0.0098 + Carrier Fees* Per Segment

CANADA Local Inbound MMS - Other $0.0098 + Carrier Fees* Per Segment

CANADA Local Inbound MMS - Rogers $0.0098 + Carrier Fees* Per Segment

CANADA Local Inbound MMS - Telus $0.0098 + Carrier Fees* Per Segment

CANADA Local Inbound MMS -

Videotron

$0.0098 + Carrier Fees* Per Segment

CANADA Local Inbound SMS - Bell &

Virgin

$0.00774 + Carrier Fees* Per Segment

CANADA Local Inbound SMS - Freedom

Mobile

$0.00774 + Carrier Fees* Per Segment

CANADA Local Inbound SMS - Other $0.00774 + Carrier Fees* Per Segment

CANADA Local Inbound SMS - Rogers $0.00774 + Carrier Fees* Per Segment

CANADA Local Inbound SMS - Telus $0.00774 + Carrier Fees* Per Segment

CANADA Local Inbound SMS - Videotron $0.00774 + Carrier Fees* Per Segment

CANADA Local Outbound MMS - Bell &

Virgin

$0.0196 + Carrier Fees* Per Segment

CANADA Local Outbound MMS - Carrier

Fee - Telus

$0.0095 Per Message

CANADA Local Outbound MMS -

Freedom Mobile

$0.0196 + Carrier Fees* Per Segment

CANADA Local Outbound MMS - Other $0.0196 + Carrier Fees* Per Segment

CANADA Local Outbound MMS - Rogers $0.0196 + Carrier Fees* Per Segment

CANADA Local Outbound MMS - Telus $0.0196 + Carrier Fees* Per Segment

CANADA Local Outbound MMS -

Videotron

$0.0196 + Carrier Fees* Per Segment

CANADA Local Outbound SMS - Telus $0.00774 + Carrier Fees* Per Segment

CANADA Local Outbound SMS - Bell &

Virgin

$0.00774 + Carrier Fees* Per Segment

CANADA Local Outbound SMS - Carrier $0.0075 Per Segment

Fee - Rogers

CANADA Local Outbound SMS - Carrier

Fee - Telus

$0.0048 Per Segment

CANADA Local Outbound SMS -

Freedom Mobile

$0.00774 + Carrier Fees* Per Segment

CANADA Local Outbound SMS - Other $0.00774 + Carrier Fees* Per Segment

CANADA Local Outbound SMS - Rogers $0.00774 + Carrier Fees* Per Segment

CANADA Local Outbound SMS -

Videotron

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Inbound SMS - Bell &

Virgin

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Inbound SMS - Other $0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Inbound SMS -

Rogers

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Inbound SMS - Telus $0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Inbound SMS -

Freedom Mobile

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Inbound SMS -

Videotron

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Outbound SMS - Bell

& Virgin

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Outbound SMS -

Other

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Outbound SMS -

Rogers

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Outbound SMS -

Telus

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Outbound SMS -

Freedom Mobile

$0.00774 + Carrier Fees* Per Segment

CANADA Toll Free Outbound SMS -

Videotron

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Hosted Local Incoming

SMS

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Hosted Toll Free

Incoming SMS

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Inbound MMS - AT&T $0.0098 + Carrier Fees* Per Segment

UNITED STATES Inbound MMS - Carrier

Fee - T-Mobile

$0.0125 Per Message

UNITED STATES Inbound MMS - Other $0.0098 + Carrier Fees* Per Segment

UNITED STATES Inbound MMS - Sprint $0.0098 + Carrier Fees* Per Segment

UNITED STATES Inbound MMS - T-

Mobile

$0.0098 + Carrier Fees* Per Segment

UNITED STATES Inbound MMS - US

Cellular

$0.0098 + Carrier Fees* Per Segment

UNITED STATES Inbound MMS -

Verizon

$0.0098 + Carrier Fees* Per Segment

UNITED STATES Inbound SMS - AT&T $0.00774 + Carrier Fees* Per Segment

UNITED STATES Inbound SMS - Carrier

Fee - T-Mobile

$0.0038 Per Segment

UNITED STATES Inbound SMS - Other $0.00774 + Carrier Fees* Per Segment

UNITED STATES Inbound SMS - Sprint $0.00774 + Carrier Fees* Per Segment

UNITED STATES Inbound SMS - T-

Mobile

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Inbound SMS - US

Cellular

UNITED STATES Inbound SMS - Verizon $0.00774 + Carrier Fees* Per Segment

UNITED STATES Outbound MMS -

AT&T

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Outbound MMS -

Carrier Fee - AT&T

$0.0063 Per Message

UNITED STATES Outbound MMS -

Carrier Fee - AT&T - Unregistered

$0.0063 Per Message

UNITED STATES Outbound MMS -

Carrier Fee - T-Mobile

$0.0125 Per Message

UNITED STATES Outbound MMS -

Carrier Fee - Verizon

$0.0063 Per Message

UNITED STATES Outbound MMS - Other $0.0196 + Carrier Fees* Per Segment

UNITED STATES Outbound MMS -

Sprint

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Outbound MMS - T-

Mobile

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Outbound MMS - US

Cellular

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Outbound MMS -

Verizon

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Outbound SMS -

AT&T

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Outbound SMS -

Carrier Fee - AT&T - Declared Use Case

$0.005 Per Segment

UNITED STATES Outbound SMS -

Carrier Fee - AT&T - Mixed/Marketing

Use Case

$0.005 Per Segment

UNITED STATES Outbound SMS -

Carrier Fee - AT&T - Unregistered

$0.005 Per Segment

UNITED STATES Outbound SMS -

Carrier Fee - US Cellular

$0.0063 Per Segment

UNITED STATES Outbound SMS -

Carrier Fee - Verizon

$0.0031 Per Segment

UNITED STATES Outbound SMS - Other $0.00774 + Carrier Fees* Per Segment

UNITED STATES Outbound SMS - Sprint $0.00774 + Carrier Fees* Per Segment

UNITED STATES Outbound SMS - T-

Mobile

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Outbound SMS - US

Cellular

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Outbound SMS -

Verizon

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound

MMS - AT&T

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound

MMS - Other

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound

MMS - Sprint

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound

MMS - T-Mobile

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound

MMS - US Cellular

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound

MMS - Verizon

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound

MMS - Carrier Fee - T-Mobile

$0.0125 Each

UNITED STATES Toll Free Inbound SMS

- AT&T

UNITED STATES Toll Free Inbound SMS

- Carrier Fee - T-Mobile

$0.0031 Each

UNITED STATES Toll Free Inbound SMS

- Other

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound SMS

- Sprint

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound SMS

- T-Mobile

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound SMS

- US Cellular

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Inbound SMS

- Verizon

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

MMS - AT&T

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

MMS - Other

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

MMS - Sprint

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

MMS - T-Mobile

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

MMS - US Cellular

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

MMS - Verizon

$0.0196 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

MMS - Carrier Fee - AT&T

$0.0038 Each

UNITED STATES Toll Free Outbound

MMS - Carrier Fee - T-Mobile

$0.0125 Each

UNITED STATES Toll Free Outbound

SMS - AT&T

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

SMS - Carrier Fee - AT&T

$0.0031 Each

UNITED STATES Toll Free Outbound

SMS - Carrier Fee - T-Mobile

$0.0031 Each

UNITED STATES Toll Free Outbound

SMS - Carrier Fee - Verizon

$0.0031 Per Segment

UNITED STATES Toll Free Outbound

SMS - Other

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

SMS - Sprint

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

SMS - T-Mobile

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

SMS - US Cellular

$0.00774 + Carrier Fees* Per Segment

UNITED STATES Toll Free Outbound

SMS - Verizon

$0.00774 + Carrier Fees* Per Segment

Other

CANADA Local Inbound SMS - Carrier

Fee - Bell & Virgin

$0.0106 Per Segment

CANADA Local Outbound MMS - Carrier

Fee - Freedom Mobile

$0.0114 Per Message

CANADA Local Outbound MMS - Carrier

Fee - Videotron

$0.0069 Per Segment

CANADA Local Outbound SMS - Carrier

Fee - Freedom Mobile

$0.0056 Per Segment

CANADA Local Outbound SMS - Carrier $0.0069 Per Segment

Recurring Charges

Customer will be charged the rates below for each billing cycle. If Customer is purchasing a quantity of units for a product below and exceeds such quantity of units before the end of a billing cycle, then Customer will be charged the corresponding rate for each additional unit. At the end of a billing cycle, any unused units for a product below will not carry over to the next billing cycle.

Product Effective Rate Units Purchased Billing Cycle Effective Rate Valid for

Other

Production Support $300 N/A Monthly Aug. 1, 2024 - end of Order Form

Term

Fee - Videotron

UNITED STATES Outbound MMS -

Carrier Fee - US Cellular

$0.0125 Per Message

UNITED STATES & CANADA Toll Free

Phone Number

$2.107 Per Month

UNITED STATES Local Phone Number $1.127 Per Month