6-Appendix E Organizational Reference Questionnaire.pdf

RFP 26-790-1000-00003

DPS Food Management Services

APPENDIX E

ORGANIZATIONAL REFERENCE QUESTIONNAIRE

The State of New Mexico, as a part of the RFP process, requires Offerors to list a minimum of three (3) Organizational References in their proposals. The purpose of these references is to document Offeror’s experience relevant to the Section IV.A, Detailed Scope of Work in an effort to evaluate Offeror’s ability to provide goods and/or services, performance under similar contracts, and ability to provide knowledgeable and experienced staffing. The Reference responses will be scored as part of the proposal evaluation.

Reference Submission Instructions:

Offeror is required to send the following Organizational Reference Questionnaire to each business reference listed in its proposal, as per Section IV.B.2. The Reference Organization, if it chooses to respond, is required to submit its completed Organizational Reference Questionnaire Form directly to Marilee P. Gallacher at the following email address: dps-contracts@dps.nm.gov.

The Subject Line of the email must be as follows:

RFP 26-790-1000-00003 Reference for [Name of Offeror submitting the proposal] from [Name of organization providing the reference]

Reference submissions must be received by DPS by 3/6/2026, 3:00 PM MST/MDT for inclusion in the evaluation process.

The Questionnaire and information provided will become a part of the Offeror’s submitted proposal.

Businesses/Organizations providing references may be contacted for validation of content provided therein.

It is the Offeror's responsibility to contact their Organizational References to inform them of the importance of submitting the completed Organizational Reference Questionnaire as directed above, and the possible adverse scoring impact it will have if a reference response is not submitted.

mailto:dps-contracts@dps.nm.gov

DPS Food Management Services

APPENDIX E

RFP# 26-790-1000-00003

DPS Food Management Services

ORGANIZATIONAL REFERENCE QUESTIONNAIRE

SUBMITTED ON BEHALF OF:

Offeror’s Business Name: _______________________________________________________

This form is being submitted as a reference on behalf of the Offeror listed above. This Reference Questionnaire is completed by the Business/Person listed in the table below, hereafter referred to as the “Reference Organization.”

Reference Organization, include this page as a cover sheet when submitting your completed Questionnaire. Submit the Questionnaire to the New Mexico Department of Public Safety via e-mail with the following Subject Line:

RFP 26-790-1000-00003 Reference for [Name of Offeror] from [Name of Reference]

Submit the Questionnaire to dps-contracts@dps.nm.gov

Completed Questionnaires must be submitted no later than 3/6/2026 3:00 MST/MDT and must not be given to the Offeror requesting the reference.

The Reference Organization is strongly encouraged to provide thorough comments in response to the questions asked. The comments provided will help the State of New Mexico evaluate the above referenced Offeror’s service history, successful execution of services, and evidence of customer/client satisfaction.

For questions or concerns regarding this form, please contact the Department of Public Safety RFP Procurement Manager at 505-394-5669 or via email at dps-contracts@dps.nm.gov. When contacting the RFP Procurement Manager, include the RFP number provided at the top of this page.

DPS Food Management Services

Name of Business this Reference is for

Name of Organization providing the Reference

(Reference Organization)

Contact name and title/position

Contact telephone number(s)

Contact e-mail address

Project/Service Description

Project/Service dates (start and end dates)

If applicable, enter the Technical Environment for the project you are providing a reference on (i.e., Software applications, Internet capabilities, Data communications, Network, Hardware)

QUESTIONS:

1. In what capacity have you worked with this vendor in the past?

COMMENTS:

2. How would you describe this vendor’s knowledge and expertise?

(3 = Excellent; 2= Satisfactory; 1 = Unsatisfactory; 0 = Unacceptable; N/A = Not Applicable

3. How would you describe this vendor’s flexibility relative to changes in the project scope and timelines?

(3 = Excellent; 2= Satisfactory; 1 = Unsatisfactory; 0 = Unacceptable; N/A = Not

DPS Food Management Services

4. How satisfied are you with the materials/documentation produced by this vendor?

(3 = Excellent; 2= Satisfactory; 1 = Unsatisfactory; 0 = Unacceptable; N/A = Not

5. How would you describe the dynamics/interaction between this vendor’s personnel and your staff?

(3 = Excellent; 2= Satisfactory; 1 = Unsatisfactory; 0 = Unacceptable; N/A = Not

6. By name, please identify who are/were this vendor’s principal representatives involved in your project. How would you describe your satisfaction with each representative, individually? Please provide a brief comment on the skills, knowledge, behaviors, or other factors on which you based your satisfaction.

(3 = Excellent; 2= Satisfactory; 1 = Unsatisfactory; 0 = Unacceptable; N/A = Not

Name: Rating:

7. How satisfied are/were you with the services rendered and/or products developed by this vendor? Please provide a brief explanation as to why you were or were not satisfied.

(3 = Excellent; 2= Satisfactory; 1 = Unsatisfactory; 0 = Unacceptable; N/A = Not

DPS Food Management Services

8. With which aspect(s) of this vendor’s services are/were you most satisfied? Please provide a brief explanation as to why you were satisfied.

9. With which aspect(s) of this vendor’s services are/were you least satisfied? Please provide a brief explanation as to why you were dissatisfied.

10. Would you recommend this vendor’s services to your organization again? Why or why not?

11. Is there any other information you wish to share regarding this vendor’s?