5-RFP 45-26-SS IT Consulting Services Draft - 03.18.2026.docx

Bernalillo County

Request for Proposal # 45-26-SS

I.T. Consulting Services

Non-Mandatory Pre-proposal MS Teams Meeting: March 27, 2026, at 11:00 am (local time)

Deadline for Receipt of Proposals: April 10, 2026, at 4:00 p.m. (Mountain Time) The County eProcurement System will not allow Proposals to be submitted after this date and time.

Prepared by:

Bernalillo County Purchasing Section March 2026

TABLE OF CONTENTS PAGE

APPENDICIES BELOW ARE REFERENCED IN THIS RFP AND UPLOADED SEPARATELY

APPENDIX C - SUBMITTAL LETTER FORM

APPENDIX D - CAMPAIGN CONTRIBUTION DISCLOSURE FORM

APPENDIX E - UNFAIR BUSINESS PRACTICES DISCLOSURE FORM

I. INTRODUCTION

A. PURPOSE OF THIS REQUEST FOR PROPOSALS

The Bernalillo County (“County”) Purchasing Section of the Procurement and Business Services Department (“Purchasing”) is soliciting proposals from Offerors to provide I.T. Consulting Services to include but not limited to the skill sets shown in Section V.A.5. The anticipated outcome of this request for proposal (RFP) is to contract with firms to provide the County’s I.T. Department with consulting resources for all services that the I.T. Department provides to both internal and external customers.

B. SUMMARY SCOPE OF WORK

The Scope of Services that the I.T. Department needs consists of, but are not limited to, design, setup, maintenance, troubleshooting, and administration in at least one of the following REQUIRED areas: Infrastructure including the LAN/WAN Network, LAN/WAN Security, 802.11x Wireless Networks, and Systems Administration in Windows, Linux, HP/UX, HC, Cloud/Hybrid-Cloud and VMware environments; Application Support in .NET, Oracle, and SharePoint, Database services in MS-SQL, and Oracle; PC/Desktop; VOIP/Telephony Support, Project Management, Quality Assurance (QA) and Change Management Services.

It is the County’s intent to award to multiple firms to assist the County with any issues that may arise within the Information Technology Department. The County, in its sole discretion, will establish work hours, statements of work, and services required of the firms based on need, workload, time of year, and budgetary conditions.

C. PROCUREMENT MANAGER CONTACT

Any inquiries or requests regarding this procurement should be submitted in writing to the designated Procurement Administrator listed below. Attempts to contact anyone other than the Procurement Administrator that the prospective Offeror believes can influence the procurement decision, i.e., Elected Officials, County Manager, Evaluation Committee Members, etc., may lead to immediate elimination from further consideration. All responses will be in writing and will be distributed to all potential Offerors who receive a copy of this Request for Proposals.

Samantha Secrist, Purchasing Administrator Bernalillo County Purchasing 415 Silver Ave. SW, 6th Floor Albuquerque, New Mexico 87102

This Section contains definitions that are used throughout this Request for Proposals (RFP), including appropriate abbreviations.

“Addendum” means a change, addition or supplement to the information provided in this RFP document.

“Agreement” means a duly executed and legally binding contract.

“Contractor” means successful Offeror.

“Confidential” shall mean confidential financial information concerning Offeror’s organization and data that qualifies as a trade secret in accordance with the Uniform Trade Secrets Act NMSA 1978 57-3-A-1 to 57-3A-7 or as provided by the Confidential Materials Act (14-3A-1, 1978 14-3A-2 NMSA 1978), and as otherwise provided by law. As one example, no information that could be obtained from a source outside this request for proposals can be considered confidential information.

“County” shall refer to the County of Bernalillo, New Mexico.

“Central Purchasing Office” means the County Purchasing Section.

“County Purchasing Section” means the purchasing agent for the County of Bernalillo, New Mexico, or a designated representative thereof.

“Desirable” means the terms “may”, “can”, “should”, “preferably”, or “prefers” identifies a desirable or a discretionary item or factor for the Department to determine.

“Determination” means the written documentation of a decision of a procurement manager including findings of fact required supporting a decision. A determination becomes part of the procurement file to which it pertains.

“Evaluation Committee" means a body appointed to perform the evaluation of Offerors’ proposals.

“Evaluation Committee Report” means a report prepared by the Procurement Manager on behalf of the Selection Committee that contains all written determinations resulting from the conduct of a procurement requiring the evaluation of competitive sealed proposals.

“Finalist” is defined as an Offeror who meets all the mandatory specifications of the RFP and whose score on evaluation factors is sufficiently high to qualify that Offeror for further consideration by the Selection Committee.

“Local Business Preference” means a business that holds a valid Resident or Native American Business/Contractor certificate issued by the State of New Mexico Taxation and Revenue Department and maintains an office and place of business in Bernalillo County, which is staffed and open to the public on a regular basis. If necessary, the County may seek additional information or proof to verify eligibility for the Local Business Preference, pursuant to §13-1-22 NMSA 1978 and Ordinance §2-367.

“Mandatory” means the terms “must”, “shall”, “will”, “is required”, or “are required”, identify a mandatory item or factor. Failure to meet a mandatory item or factor may result in the rejection of the Offerors proposal, without exception.

“Minor Technical Irregularities” means anything in the proposal that does not affect the price quality and quantity or any other mandatory requirement.

“Notice of Award” shall mean a formal written notice by the Purchasing Section.

“Offeror” is any person, corporation, or partnership who chooses to submit a proposal.

“Ordinance” means the Bernalillo County Procurement Ordinance, Chapter 2, Article V, Division 1 – 3 (§2-356 through 2-402).

“Pay Equity Preference” means any business that maintain a zero percent (0%) deviation between the salaries paid to men and salaries paid to women for comparable positions, as reported in the Pay Equity Reporting form that has been submitted by the Offeror.

“Preference Limitations” means the total amount of all preferences applied including the applicable State of New Mexico preferences, for the purchase of Tangible Personal Property, Services or Construction in any single award shall not exceed 18%, with the limit on State of New Mexico preferences as set forth under the New Mexico State Procurement Code. When applying the Bernalillo County preferences as set forth in Ordinance §2-367, the total dollar amount of Bernalillo County preferences shall never exceed $180,000.00.

“Procurement Manager” means the person or designee authorized by the Purchasing Section to manage or administer procurements requiring the evaluation of competitive sealed proposals.

“Purchase Order” means the document, which directs a contractor to deliver items of tangible personal property or services pursuant to an existing Agreement.

“Request for Proposals” or “RFP” means all documents, including those attached or incorporated by reference, used for soliciting proposals.

“Resident Business Preference” means a business that has a valid resident or Native American resident business certificate issued by the New Mexico Taxation and Revenue Department pursuant to §13-1-22 NMSA 1978 and Ordinance §2-367 but does not include a resident veteran business.

“Resident Veteran Business Preference” means a business that has a valid resident veteran or native American Veteran business certificate issued by the New Mexico Taxation and Revenue Department pursuant to §13-1-22 NMSA 1978 and Ordinance §2-367.

“Responsible Offeror” means a business entity or individual who has the ability to fulfill the solicitation expectations and requirements, including but not limited to financial and technical capacity to perform the requirement of the solicitation and subsequent Contract.

“Responsive Offer” or “Responsive Proposal” means an offer or proposal which conforms in all material respects to the requirements set forth in the request for proposals, including all mandatory requirements and all of its requirements including all form and substance.

“Selection Committee” means a team established to evaluate proposals, conduct interviews, and assist with negotiations during proposal evaluation for a specific product or services. Teams typically represent the functional areas to be addressed in the discussions. The Procurement Manager shall provide only technical assistance requested by the committee.

“Small Business Preference” means a business that has a Local Business Preference eligibility documentation as well as an affidavit from a Certified Public Accountant (CPA) affirming that the business employs an average of fewer than 50 full-time employees in a calendar year. Ordinance 2-367.

“User Department” means a County department, office, unit or staff member for which procurement services are provided.

II. CONDITIONS GOVERNING THE PROCUREMENT

This section of the RFP outlines and describes the major events of the Selection Process and specifies general requirements.

B. EXPLANATION OF EVENTS

1. Distribution of RFP Document - This RFP is issued by the Purchasing Section in accordance with the provisions of Ordinance §2-365 and 2-395. The Purchasing Section is the only organization who is authorized to make copies and/or distribute this RFP in any format. A distribution list of those who receive the RFP will be maintained throughout the procurement process and will become part of the procurement file. Receipt of a Proposal from Offerors not included on the distribution list shall result in immediate disqualification and Proposal shall be rejected. Additional copies of the RFP can be obtained from the Procurement Manager.

2. Pre-Proposal Conference - A Non-Mandatory pre-proposal conference will be held as indicated in the sequence of events beginning at 11:00 a.m. Mountain Standard Time/Daylight Time on MS Teams only To participate, join the meeting by phone, (Dial-in Number): 505-225-7962 Conference ID: 427 317 971# Attendance at the pre-proposal conference is not a prerequisite for submission of a proposal.

3 Questions/Clarifications Prior to Pre-Proposal Conference - Potential Offerors are encouraged to submit written questions in advance of the conference at https://bernco.bonfirehub.com/Opportunities. Perspective Offerors must register with the County’s public purchasing portal at https://bernco.bonfirehub.com (the “Portal”) and initiate the communication electronically through the Opportunity Q&A at https://bernco.bonfirehub.com/Opportunities. The County will not accept any communications by any other means, except as specifically stated in this RFP.

The identity of the perspective Offeror submitting the question(s) will not be shared. All written questions will be addressed at the conference. A public log will be kept of the names of perspective Offerors that attended the conference.

4. Response to Written Questions - An Addendum will be issued in response to written questions. If the RFP requires a time extension, the proposal submission date will be changed as part of the written Addendum. Any Addendum issued prior to the submittal deadline shall become a part of the RFP.

5. Deadline to Submit Additional Written Questions - Prospective Offerors may submit additional written questions via the County’s public purchasing portal at https://bernco.bonfirehub.com (the “Portal”) and initiate the communication electronically through the Opportunity Q&A, https://bernco.bonfirehub.com/Opportunities until 10:00 a.m. Mountain Standard Time/Daylight Time as indicated in the sequence of events. Questions shall be clearly labeled and shall cite the Section(s) in the RFP or other document which form the basis for the question.

6. Response to Written Additional Questions - An Addendum will be issued in response to additional written questions and will be distributed to all recipients of the original RFP. If the RFP requires a time extension, the proposal submission date will be changed as part of the written Addendum. Any Addendum issued prior to the submittal deadline shall become a part of the RFP. The identity of the perspective Offeror submitting the question(s) will not be shared.

7. Submission of Proposal – All Offeror proposals must be received for review and evaluation, no later than 4:00 PM Mountain Standard Time/Daylight Time on April 10, 2026. Submit your complete Proposal including all forms, attachments, exhibits, Technical Proposal, Cost Proposal, etc. using the eProcurement System at https://bernco.bonfirehub.com/login. If you do not have a username and password, please register as this is the only method to submit electronically at https://bernco.bonfirehub.com. on the Portal.

All proposals must be received by the County’s Purchasing Section as specified herein. Failure to comply with the submission requirements shall be cause for the County to deem the proposal submittal nonresponsive.

C. EVALUATION PROCESS

The Evaluation Process section contains specific information about the process of evaluating Offeror proposals.

1. Notice of Non-Responsiveness - For any proposal submitted which is deemed non-responsive the Offeror will be notified in writing of such determination by the Purchasing Section.

Rankings for the evaluation of written proposals are weighted 45% and ranking from the interviews are weighted 55% in determining the final selection as shown in Appendix A. The Offeror with the highest combined ranking (lowest numerical score) from the interview shall be recommended for award.

The General Requirements section contains specific information about the process, general conditions, and instructions, which govern this procurement.

1. Protests - In accordance with Procurement Ordinance, §2-385, §2-367 and applicable procurement regulations, any Offeror who is aggrieved in connection with a solicitation, application of preferences and or award of an Agreement may protest to the Procurement and Business Services Director. The protest must be submitted in writing within fifteen (15) calendar days after knowledge of the facts or occurrences giving rise to the protest to:

Annie Baca, Procurement and Business Services Director Purchasing Section, 6th floor 415 Silver Ave. SW Albuquerque, NM 87102 Protests must include the name and address of the protestant, the solicitation number, and a statement of grounds for protest, including appropriate supporting exhibits. Protests received after the deadline will not be accepted.

2. Incurring Cost - Any cost incurred by the Offeror in preparation, transmittal, or presentation of any proposal or material submitted in response to this RFP shall be borne solely by the Offeror.

3. Application of Preferences - To ensure adequate consideration and application of Preferences pursuant to §13-1-21, NMSA 1978 and Ordinance 2-367, Offerors must include a copy of their State of New Mexico preference certificate and any additional documentation required for the County preferences with their proposal. Offerors are not eligible to receive both a Resident Business/Contractor Preference and a Resident Veteran Business/Contractor preference. The Preferences shall not apply when the expenditures for this RFP includes federal funds. See Appendix B for explanation and application for Preference eligibility.

4. Pay Equity Documentation - All Offerors shall include with their proposal submittal, a Pay Equity Reporting Form, or valid Pay Equity Business Certificate, which can be accessed at www.bernco.gov/general-services/pay-equity.aspx.

Offerors who are located out-of-state or have no facilities and no employees working in the State of New Mexico are not required to report pay equity data but must verify their out-of-state status on the Pay Equity Reporting Form. Failure to provide a Pay Equity Reporting Form at the time of submission may result in the Offer being deemed nonresponsive. The County may allow for a revised Pay Equity Reporting Form to be submitted by the Offeror within 24 business hours of the proposal due date and time if; (i) the originally submitted form requires a technical change; or (ii) the Offeror fails to include a Pay Equity Reporting Form at the time of submission, provided that the Offeror submits the Pay Equity Reporting Form within the 24 hour business period.

NOTE: THE REQUIRED PAY EQUITY REPORTING FORM IS NOT A PAY EQUITY BUSINESS CERTIFICATE, NOR DOES IT QUALIFY AN OFFEROR FOR THE PAY EQUITY PREFERENCE. FOR QUESTIONS ON HOW TO OBTAIN A PAY EQUITY BUSINESS CERTIFICATE AND QUALIFY FOR THE PREFERENCE, PLEASE CONTACT THE PROCUREMENT ADMINISTRATOR IN SECTION I.C BY TELEPHONE: (505) 527 - 2326 OR EMAIL: ssecrist@bernco.gov.

5. Subcontractors - The successful Offeror is responsible for performance by any subcontractor providing Services in connection with this RFP; payments to a subcontractor(s) is the responsibility of the successful Offeror. The successful Offeror is solely responsible for fulfillment of the contract agreement resulting from this RFP.

6. Amended Proposals - An Offeror may submit an amended proposal before the deadline for receipt of proposals. Such amended proposals must be complete replacements for a previously submitted proposal and must be clearly identified as such in the transmittal letter. Purchasing Section personnel will not collate or assemble proposal materials.

7. Right to Reject Proposal - The County reserves the right to reject a proposal from any Offeror who has previously failed to perform properly, has caused the County to incur unreasonable costs or expense, failed to complete on time an agreement of a similar nature, or who is not in a position to perform the work governed by this RFP.

8. Offerors Rights to Withdraw Proposal - Offerors will be allowed to withdraw their proposals at any time, prior to the deadline for receipt of proposals. The Offeror must submit a written withdrawal request signed by the Offerors duly authorized representative addressed to the Director of the Purchasing Section. The approval or denial of withdrawal requests received after the deadline for receipt of the proposals is at the discretion of the Director of the Purchasing Section.

9. Disclosure of Proposal Contents - A public log will be kept of the names of all Offerors which submitted proposals. The proposals and documents pertaining to the proposals will be kept confidential throughout the duration of the procurement process and until a contract is awarded. At that time, all proposals will be open to the public, except for the material, which has been previously noted and deemed as proprietary or confidential.

10. Confidentiality/Public Records - Confidential data is normally restricted to confidential financial information concerning the Offerors organization and data that qualifies as trade secrets in accordance with the Uniform Trade Secrets Act, 57-3-A-1 to 57-3A-7 NMSA 1978, or as provided by the Confidential Materials Act (14-3A-1, 1978 14-3A-2 NMSA 1978), and as otherwise provided by law. With the exception of the aforementioned, information and materials received by the County in connection with this RFP response shall be deemed to be public records, subject to public inspection, upon award of the RFP and execution of an Agreement by the County Commission or their designee. If the Offeror believes any of the information contained in its response is exempt from the Inspection of Public Records Act (NMSA 1978, Chapter 14, Article 2), then the Offeror must identify the material deemed to be exempt and cite the legal authority for the exemption. Any pages of a proposal on which the Offeror has stamped or imprinted “proprietary” or “confidential” must be readily separable from the proposal in order to facilitate public inspection of the non-confidential portion of the proposal.

The County’s determination of whether an exemption applies shall be final, and the Offeror agrees to defend indemnify and hold harmless the County elected officials, employees and agents against any loss or damages incurred by any person or entity as a result of the County’s treatment of records as public records.

11. Cancellation - This RFP may be canceled at any time and any and all proposals may be rejected in whole or in part when the Director of the Purchasing Section determines such action to be in the best interest of the County.

12. Sufficient Appropriation - Any Agreement awarded as a result of this RFP process may be terminated if sufficient appropriations or authorizations do not exist. Such termination will be effective by sending written notice to the Contractor. The County’s decision as to whether sufficient appropriations and authorizations are available is in the sole discretion of the County and shall be final and binding upon the Contractor.

If the determination is made that there is insufficient funding to continue or finalize the services the Contractor will be compensated to the level of effort performed, as authorized by the County prior to that determination.

13. Code of Conduct - The successful Offeror shall abide by the Code of Conduct (https://www.bernco.gov/compliance-office/bernalillo-county-code-of-conduct/) of the County as it applies to the successful Offeror’s interactions with the County. Any violation of the Code of Conduct shall be considered a breach of the Agreement (a draft of the proposed Agreement is included in Section VII).

14. Acceptance of Conditions Governing the Procurement - Offerors must indicate their acceptance of the Conditions Governing the Procurement, Section II, in the Submittal Letter Form. Submission of a proposal constitutes acceptance of all conditions contained herein including the evaluation factors contained in Section VI.

15. Standard Agreement - A draft copy of the proposed Agreement to be entered into is included in Section VII. However, the County reserves the right to negotiate with the successful Offeror provisions in addition to those contained in this RFP. The contents of this RFP, as revised and/or supplemented, and the successful Offeror's proposal will be incorporated into and become part of the Agreement.

16. Offeror Qualifications - The Selection Committee may make such investigations as necessary to determine the ability of the Offeror to adhere to the requirements specified within this RFP. The Selection Committee will reject the proposal of any Offeror who is not a responsible Offeror or fails to submit a responsive offer as defined in Ordinance §2-358 (oo) and (pp).

17. Right to Waive Minor Irregularities - The Purchasing Section reserves the right to waive minor irregularities. The Purchasing Section also reserves the right to waive mandatory requirements if all of the otherwise responsive proposals failed to meet the same mandatory requirements and the failure to do so does not otherwise materially affect the procurement. This right is at the sole discretion of the Purchasing Section.

18. Notice - The County Ordinance and the New Mexico criminal statutes impose felony penalties for bribes, gratuities and kick-backs.

19. Release of Information - Only the County is authorized to release information covered by this RFP. The Offerors must refer to the County any requests to release any information that pertains to the work or activities covered by any action or award related to this RFP.

20. Ownership of Documents - Any specifications, and other project documents are the property of the County.

21. Costs Incurred in Responding - This solicitation does not commit the County to pay any costs incurred in the preparation and submission of proposals or in making necessary studies or designs for the preparation thereof, nor to procure or contract for services.

22. Proposal Firm Offer - It is anticipated that an Agreement will be awarded within 90 days after receipt of proposals. Responses to this RFP will be considered firm for that time frame. The anticipated Agreement term is for four (4) years with an option to renew for an additional two (2) years.

23. Insurance Requirements - Insurance is required of the Contractor in the limits identified in the Proposed Draft Agreement, Paragraph 15, attached hereto.

24. Proof of licensing - The County reserves the right to request proof of licensing for which licensure by the State of New Mexico or another agency is required, (e.g., Professional Architect/Engineer Number, State Bar Member Number, Contractor, etc.).

25. W-9 Information - Pursuant to Federal Tax Law (Internal Revenue Code, Section 6041), the County is required to obtain a Taxpayer Identification Number (TIN) and a completed W-9 from the successful Offeror; according to Federal Income Tax Law (Internal Revenue Code, Section 3406), failure to furnish this information promptly and correctly (within 30 days) may result in a $50.00 penalty imposed by the Internal Revenue Service. In addition, the Internal Revenue Service may require the County to withhold 28% or payments made, if the information is not furnished by the successful Offeror.

If the successful Offeror’s business is classified as a corporation, tax-exempt organization, government agency, or other exempt payee, the County will not file an Annual Information Return (Form 1088 Misc.) on your behalf. However, the law requires your TIN in addition to informing the County of payee type. If classified as an individual or sole proprietor, the TIN is your Social Security Number; otherwise, your Federal Employer Identification Number serves as your TIN.

26. Applicable Law - This procurement and any Agreement that may result from this procurement shall be governed by the laws of the State of New Mexico.

27. Unfair Business Practices - A system or pattern of acts or practices that a relevant federal or enforcement agency has made a formal finding within the last three years to be discriminatory, deceptive, fraudulent, or abusive (or similar terms) under the New Mexico Unfair Practices Act, NMSA 1978, §57-12-1 et seq, or an applicable federal or other state consumer protection law relating to the subject matter of the procurement) or that has violated a relevant criminal statute, as evidenced by a public enforcement order or judgment, settlement with the enforcement agency or other formal finding by the relevant enforcement agency with regulatory enforcement authority under the applicable consumer protection law, or criminal conviction.

The County finds that it is a priority to protect its interests and the public's trust by conducting its business with partners that are committed to and consistently demonstrate engaging in fair and responsible business practices. The general purpose and intent of the New Mexico Unfair Practices Act is to ensure to the maximum extent practicable that contracting practices support conducting government business with partners who are committed to and consistently demonstrate engaging in fair and responsible business practices and avoid conducting its business with partners that engage in criminal or systematic deceptive, fraudulent or abusive business practices.

Offerors must submit with their proposal the completed “Unfair Business Practices Disclosure Form” found in Appendix E. Failure to complete and return the signed unaltered form may result in disqualification.

III. RESPONSE FORMAT AND ORGANIZATION

This section describes the format and organization of the Offerors responses. Failure to conform to these guidelines may result in the disqualification of the proposal.

A. NUMBER OF RESPONSES

Offeror’s may submit only one (1) proposal.

B. PROPOSAL FORMAT

Format. Each file uploaded to the eProcurement System shall be in Optical Character Recognition (OCR) searchable PDF format unless otherwise indicated. Do not encrypt files and do not password protect the documents submitted.

The proposal must be limited in format and length. Length of the Proposal shall be limited to a maximum of twenty (20) pages (printed sheet faces) of text and/or graphic material.

Material excluded from the twenty (20) page maximum count shall include and shall be limited to:

Resident Veteran Business Certificate Campaign Contribution Disclosure Form Unfair Business Practices Disclosure Form Back cover (blank on one side) ANY SHEETS OR PAGES INCLUDED IN THE PROPOSAL, BUT NOT SPECIFICALLY EXCLUDED, AS NOTED ABOVE, SHALL BE COUNTED TOWARDS THE TWENTY (20) PAGE MAXIMUM.

C. PROPOSAL ORGANIZATION

The proposal is to be organized and indexed in the following format and must contain, as a minimum, all listed items in the sequence indicated.

Group A

1. Offeror’s Technical Proposal (DO NOT INCLUDE COST, RATES, EXPENSES, OR OPERATION FEES)

2. Proposal Summary (Optional)

3. Response to Submittal Requirements (Section V.)

4. Additional Required Materials (if applicable) as identified in Section V. (Submittal Requirements) Proposal documents must be uploaded into the appropriate Requested Information Tab.

Group B

1. Submittal Letter Form. Proposals must be accompanied by a Submittal Letter Form (Appendix C), which contains the following information:

a. Identity of the submitting business, including name and address of organization, corporation, private or public, profit or non-profit.

b. Identifies the name and title of the person(s) authorized by the company to contractually obligate the business for the purpose of this RFP

c. Identifies the names, titles, and telephones numbers of persons to be contacted for clarification questions regarding this RFP and person(s) to be contacted for negotiations

d. Acknowledges receipt of any and all Addendums to this RFP

e. By signing the form, the Offeror is explicitly indicating the following:

i. Acceptance of Conditions Governing the Procurement as stated in Section II of this RFP

ii. A concurrence to comply with the Pay Equity Reporting Requirements as stated in Section II of this RFP

iii. A commitment to comply and act in accordance with the following:

Federal Executive Orders relating to the enforcement of civil rights;

New Mexico State Statutes and County of Bernalillo Ordinances regarding enforcement of civil rights;

Federal Code, 5 USCA 7201et. seq., Anti-discrimination in Employment;

Executive Order No. 11246, Equal Opportunity in Federal Employment;

Title 6, Civil Rights Act of 1964;

Requirements of the Americans with Disabilities Act of 1990 for work performed as a result of this RFP

2. “Campaign Contribution Form” In accordance with Appendix D, Offeror’s must comply with Procurement Ordinance, Chapter 2, Article V, Division 1-3, Section 2-390 (b), pertaining to the disclosure of campaign contributions made to an applicable public official of a local public body.

Offeror(s) shall submit the “Campaign Contribution Disclosure Form” with their proposal submittal. Any Offeror who fails to comply with this requirement will be disqualified, no exceptions. NOTE: THIS FORM SHALL BE SUBMITTED IN ITS ORIGINAL FORMAT AND SHALL NOT BE MODIFIED OR CHANGED IN ANY WAY.

3. “Unfair Business Practices Disclosure Form” found in Appendix E. Failure to complete and return the signed unaltered form may result in disqualification.

4. Pay Equity Reporting Form (Section II, D)

5. Resident Business Certificate or Resident Veteran Business Certificate (See Section II.D.3 and Appendix B for additional information).

Group C

1. Complete Cost Response – Appendix G

2. Offeror’s Additional Terms and Conditions** *Properly tabbed divider for this section must be included in the proposal. Optional Proposal Summary is for information overview only and will not be scored. If no summary is provided, a single sheet must be included, following the tabbed divider, stating “No Proposal Summary included with this proposal”.

**If no exceptions or modifications have been included and Offeror has explicitly indicated acceptance on the “Submittal Letter” and no additional proposed Terms and Conditions are included, so state on a single sheet, following the tabbed divider.

Within each section of their proposal, offerors should address the items in the order in which they appear in this RFP. All discussion of proposed costs, rates or expenses must occur only in a separate location with the cost response form.

Offerors may attach other materials that they feel may improve the quality of their responses. However, these materials should be included as items in a separate appendix and counted towards the twenty (20) page maximum.

IV. SCOPE OF WORK

A. Background The County has spent around $600,000.00 in the past four years on contract consulting.

A general description of the County’s current I.T. environment and its relations to this RFP can be found in Appendix F.

The County I.T. Department is broken up into the following four (4) sections:

The services to be provided will be a mix of both off-site (remote) and on-site work depending on the requirements and will consist of assisting the County’s Information Technology (I.T.)

Department in managing, supporting, utilizing, and enhancing all I.T. resources, Hardware, Software, VOIP/Telephony System, mobile devices, and Databases.

As part of this support process, the successful Offeror(s) will be asked to provide qualified individuals to play various roles in the support, utilization and enhancement of the I.T.

Department. These roles include, but are not limited to, LAN/WAN support, LAN/WAN security, Infrastructure and Server Management, Database support, VOIP/Telephony Support, Desktop support, Security, Mobile Support, Application support and development, and Quality Assurance (QA) and change management services.

B. Project Working Environment

Consultants assigned to a project or to support the system will work within the County’s Information Technology Department and will be managed by the I.T. Department.

C. Other Requirements and Assumptions

1. A Statement of Work (“SOW”) shall be issued by the County for specific consultants to perform specific roles and will have variable and flexible schedules ranging from days to multiple months. An individual purchase order will be issued for each SOW.

2. SOW will likely address specific projects when issued. However, the County reserves the right to reassign consultants to other projects as needed during the contract duration. The County also reserves the right to require consultants to perform tasks other than those specified in the SOW.

3. The County reserves the right to approve any and all consultants offered by the successful Offeror(s) prior to acceptance, including the right to conduct one or more interviews with the consultant. When determining a consultant’s qualifications presented in response to a SOW, the successful Offeror shall submit the consultant’s resume and references that the County may contact.

4. The county reserves the right to remove any consultant at any time with written notice. If the County removes a consultant, the successful Offeror will be provided a ten (10) day period to provide candidates to replace the consultant. The County reserves the right to seek a replacement consultant prior to, during and after the ten (10) day period. The County reserves the right to not accept a replacement consultant from the removed successful Offeror’s firm.

5. Consultants should expect to work a 40-hour week when assigned to projects within the County’s I.T. Department. There may be projects or periods of time within a project where fewer or greater hours are required, including the possibility of hours to be worked evenings and/or weekends.

6. Consultants agreed upon hourly rate will apply to every hour worked, including hours above 40 per week as well as hours worked during evenings and weekends. The County will not pay a special or “over-time” rate for any hours worked by a consultant.

7. The County will provide all relevant software, access to the County’s network, access to printers, a telephone, and an office space. Consultants will be issued identification badges and are required to adhere to the County’s physical security and building access policies as well as the County’s virtual security and internet policies.

8. Invoice disputes will be first addressed between the consultant, the consultant’s firm, and the I.T. Department. Disputes may be escalated to the County’s Chief Information Officer and/or Deputy Chief Information Officer.

9. Consultants must track their hours and activities for each task assigned for the duration of their assignment at the County on monthly invoices. Successful Offeror(s) engaged by the County to provide consultants must submit an invoice monthly for services performed. Invoices must contain detailed description of the work accomplished, the requestor, hours worked by individual consultants and must be tied to Statement of Work and/or Work Packages defined by the I.T. Department and will be reconciled at the end of each month. The invoices shall be provided to the I.T. Department for approval and signature. Invoices will not be accepted if detailed information is missing regarding individual hours and Work Package/SOW activity.

10. The successful Offeror must agree that its various consultants be reachable (by telephone and/or pager) twenty-four (24) hours per day, seven (7) days per week, during the term of any SOW.

V. SUBMITTAL REQUIREMENTS

The County would prefer proposals from Offerors that can provide services for all of the work/skill sets outlined within this section, however, proposals responding to only one or a few of the skill sets requested below would be acceptable. Preference will NOT be given to Offerors who respond to all skill sets; however, scores will be based on the number of skill sets offered in accordance with Section VI.C.7.

A. Offerors to provide a detailed narrative that demonstrates and qualifies stability and experience for supporting the commitments set forth in response to the RFP. Each of the following shall be addressed individually:

1. COMPANY QUALIFICATIONS: Provide a profile of company history including the length of time in business, number of employees, organizational structure, experience in successfully providing services of a similar nature within the past two (2) years with other county governments or municipalities similar in size to Bernalillo County. Give dates and length of services.

2. CONSULTANT SELECTION / SKILL SETS: Describe your approach for selecting consultants to perform services for the County. Provide the testing conducted and/or method used to confirm the skill sets of your candidates. Provide the name, brief description, and how the test and/or method is used.

3. REFERENCES: Provide a minimum of three (3) references similar in size and scope as outlined in this RFP with contact name, address, phone number, email, and length of association. Describe in detail experience in providing services for each reference.

4. PROPOSED SUB-CONTRACTORS: The requirements stated in 1 and 3 above to be submitted for any proposed sub-contractors. If not applicable, please indicate sub-contractors shall not be used.

5. RESUMES / SKILL SETS: Listed below are the specific types of skill sets that may be required by the County. Offerors shall indicate the Skill Sets offered and submit two (2) example resumes for each consultant type the Offeror is proposing for the following skills sets for qualified individuals (skills, background, and experience) either currently employed by the Offeror or obtained and available from an Offeror’s partner firm, i.e., sub-contractor firm(s). If Offeror is not providing a skill set, state this in your response to this section. Proposals will be evaluated based on resumes provided for skill sets offered.

i. Network Engineer – possessing extensive knowledge on all networking technology from the physical layer to the application layer. Individual must have the ability to install, configure, operate, and troubleshoot large-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. The Network Engineer’s role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This will be achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across Bernalillo County. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze, diagnose, and resolve complex network hardware and software problems in a timely and accurate fashion, and provide end user training where required. Must be able to maintain security solutions, including firewalls, intrusion detection systems, monitor and test network performance and provide network performance statistics and reports. Individuals should have CCNP or CCIE certifications. Networking gear will include switches, routers, hubs, servers, cables, racks, firewalls, OTDR, wireless controllers, and wire test equipment. Knowledge of LAN, WAN, TCP/IP, DNS, DP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, Frame Relay, DSL, PPP, and MPLS.

ii. Systems Administrator – possessing extensive knowledge analyzing, configuring, and maintaining Windows 2008/2012 servers, web application servers, Microsoft Exchange, Microsoft Office SharePoint Serer Enterprise Edition, SQL server, SQL, IIS, Apache, Active Directory, Microsoft Cluster Services both failover and Network Load balanced, DHCP, DNS, Disk Management, and Domain Controllers. Must be able to configure, maintain, troubleshoot, repair, patch, and backup Windows servers. Coordinate hardware and software installations and upgrades making sure the work is performed in accordance with Bernalillo County policy. Recommend resolutions to complex system problems and coordinate the implementation of the recommended resolution. Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved. Coordinate testing, upgrade, and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures. Must have extensive experience with Active Directory, IIS, high availability design (failover systems and data replication), supporting SharePoint environments (software and hardware), and exposure to server virtualization technologies. Should also be able to perform light programming (usually scripting, which involves writing programs to automate tasks). Individual should have MSCE certifications.

iii. Microsoft Exchange / Office 365 Administrator – possessing extensive technical working knowledge of current messaging and collaboration systems software, protocols, and standards, including Microsoft Exchange, Microsoft Office 365, SharePoint, Individual must have a working knowledge of industry best practices for e-mail privacy and regulatory compliance, routing, filtering, monitoring, tiered storage, backup, and disaster recovery. The individual should be able to manage Exchange database(s), the Office 365 platform, antivirus applications, messaging filtering, and error log tracking. Perform message archiving, retrieval, and deletion according to best practices for maintaining regulatory compliance. Anticipate, mitigate, identify, respond to, and resolve problems affecting messaging systems performance, efficiency, and availability. Monitor, test, and analyze e-mail system and server software activities to ensure maximum performance, efficiency, and availability.