SSA_Marietta_SOW_6-7-2017-Final.pdf

SOLICITATION NUMBER:

SERVICE: JANITORIAL SERVICES/MINOR MAINTENANCE

LOCATIONS: SSA

Marietta Office 1415 Franklin Road Marietta, GA 30060

PERIOD OF PERFORMANCE: October 1, 2014 – September 30, 2015

SOLICITATION ISSUE DATE:

OFFER RECEIPT DATE and TIME:

Version 1.1

SOLICITATION TABLE OF CONTENTS

(Sections A through M)

A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS

B. SERVICES, ORDERING AND PRICES

B.1. DESCRIPTION OF SERVICES

B.2. BID/OFFER/BASIC SERVICES BENCHMARK DATA

B.3. PRICING OF OPTIONS FOR CONTRACT SERVICES

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 SCOPE OF WORK – SSA – MARIETTA, GA

C.2 CONTRACT EFFORT REQUIRED

C.3 SUPERVISION

C.4 STANDARD SERVICES

C.5 CUSTODIAL QUALITY REQUIREMENTS

Floor Care Bare Floors High Cleaning Trash, Wastebaskets, and Ash Receptacles Window Washing Blinds and Coverings (Not including Drapes, Curtains, and Unique Coverings) Performance Standards Surfaces, (signs, vending machines, tables, etc.)

D. PACKAGING & MARKING

D.1. PAYMENT OF POSTAGE AND FEES

D1. MARKING

E. INSPECTION & ACCEPTANCE

E.1. CONTRACTOR RESPONSIBILITY

E.2. GOVERNMENT QUALITY ASSURANCE

E.3. OCCUPANT COMPLAINT PROGRAM

E.4 FAILURE TO PERFORM

F. DELIVERIES OR PERFORMANCE

F.1. PLACE OF PERFORMANCE

F.2. TERM OF CONTRACT

F.3. OPTION TO EXTEND THE TERM OF THE CONTRACT

G. CONTRACT ADMINISTRATION DATA

G.1. PAYMENT (GENERAL)

G.2. PAYMENT FOR ADDITIONAL SERVICES

G.3. SUBMISSION OF INVOICES FOR SERVICES

G.4. SUSPENSION OF WORK

G.5. WITHHOLDING MONIES FOR NON-SUBMISSION OF WORK SCHEDULES

G.6. APPLICATION OF CRITERIA FOR DEDUCTIONS (NON-PERFORMANCE)

H. SPECIAL CONTRACT REQUIREMENTS

H.1. CONTRACTOR RESPONSIBILITIES

H.1.0 Supervisors H.1.1 Communication H.1.2 Uniforms H.1.3 Personal Protective Equipment (PPE) H.1.4 Blood Borne Pathogens Program H.1.5 Exposure Control Program H.1.6 Qualifications of Personnel

H.1.7 Miscellaneous Requirements

H.2. AFFIRMATIVE PROCUREMENT PROGRAM (APP)

H.3. SECURITY REQUIREMENTS AND PERSONAL IDENTITY VERIFICATION PROCEDURES (NON-CLASSIFIED

CONTRACT)

H.4. IDENTIFICATION CREDENTIAL

H.5. ESCORT REQUIREMENTS

H.6. STANDARDS OF CONDUCT

H.7. REMOVAL FROM CONTRACT WORK

H.8. SENSITIVE BUT UNCLASSIFIED (SBU) BUILDING INFORMATION

H.9. RECORDING PRESENCE

H.10. GOVERNMENT FORMS

H.11. DISCREPANCY IN THE SPECIFICATIONS

I. CONTRACT CLAUSES

J. LIST OF ATTACHMENTS (LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS) 24

J.1. BUILDING INFORMATION SHEET

J.2. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

J.3. GSA FORM 1181A – CONTRACT INSPECTION REPORT

J.4. QUALITY DEFICIENCY NOTICE

J.5. QASP MONTHLY INSPECTION REPORT

J.6. COR’S CHECKLIST FOR INSPECTIONS

K. REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF

BIDDERS/OFFERORS

L. INSTRUCTIONS, CONDITIONS, AND NOTICES TO BIDDERS/OFFERORS

L.1. INSTRUCTIONS FOR SUBMITTING PROPOSAL

L.2. INSURANCE REQUIREMENTS

L.3. SUBCONTRACTING

L.4. BIDDERS INTERESTED IN MORE THAN ONE BID

L.5. PREPARATION, RECEIPT AND OPENING OF OFFER

L.6. SMALL BUSINESS ASSISTANCE

M. EVALUATION FACTORS FOR AWARD

M.1. FACTORS FOR AWARD

M.2. FIXED PRICE CONTRACT PROVISIONS

M.3. UNBALANCED BIDS

A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS

B. SERVICES, ORDERING AND PRICES

This solicitation contains a work statement for a performance-based service. This means that the Government has described WHAT is to be accomplished, not HOW to accomplish it, and states a basis for determining whether finished work meets the Government quality requirements. It does not state detailed procedures for accomplishing the work unless there are safety, security or communication requirements.

It is the responsibility of the contractor to ensure that they build into their bid/proposal price the necessary hours that it will take to meet the performance standards specified.

The contractor will be required to maintain a quality control program to ensure that the requirements of this contract are met. This program shall be created for identifying and correcting deficiencies in the quality of services before the performance becomes unacceptable.

B.1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, supervision, labor, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance of all services described herein. The Contractor will be required to provide custodial related services during the initial year of service in accordance with the requirements of this solicitation and prices for basic and alternate services.

Provision for the exercise of _4_ additional twelve-month periods, which may be exercised upon 30 days written notice to the Contractor at the Government’s option and shall be contained in the resulting contract awarded. Evaluation of options does not obligate the government to extension of the contract term past the initial year of service.

B.2. BID/OFFER/BASIC SERVICES BENCHMARK DATA

General Services Administration will utilize the BOMA Experience Exchange Report (BEER) Benchmark Data and Regional market analysis to determine a reasonable per square foot cost for these services.

https://www.bomaeer.com/BOMA/main_landing.aspx#bookmark

B.3. PRICING OF OPTIONS FOR CONTRACT SERVICES

Offerors shall price the option year requirements for each additional twelve-month period by assuming that the minimum hourly wages and fringe benefits will apply to all additional twelve-month periods. The minimum wage rates and fringe benefits applicable to the initial twelve-month period of performance are outlined on:

Wage Determination No: 2005-2491 Revision 12 dated June 19, 2013.

In the event the Government exercises the option(s), the contract price(s) will be adjusted upward or downward at the time the option is exercised in accordance with the clause entitled FAR 52.222-43 Fair Labor Standards Act and Service Contract Act - Price Adjustment (Option Contract).

Offerors are cautioned that any bid/offer may be rejected as non-responsive if it is materially unbalanced as to prices for the options and the initial base period. A bid/offer is unbalanced when it based on prices, which are significantly less than cost for some work, and prices, which are significantly overstated for other work.

https://www.bomaeer.com/BOMA/main_landing.aspx#bookmark

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 SCOPE OF WORK – SSA – MARIETTA, GA

The Contractor shall provide all supervision, labor, subcontractors, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective completion of all services described herein. The Contractor will determine how much labor is needed to perform the tasks, what methods will be used to complete the job and which supplies, materials and equipment are needed.

Background: The Social Security Administration (SSA) occupies spaces at 1415 Franklin Rd, Marietta, GA leased building. This statement of work addresses the janitorial services that are required for SSA administration.

Scope of Services:

The frequency of services includes daily (including weekends), weekly, monthly, quarterly and annual requirements. Cleaning should be performed “primarily” between the hours of 7:00 am thru 6:00 pm. A locally designated representative must be available to promptly correct any janitorial deficiencies.

The Contractor Shall:

1. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

2. Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

3. Implement an effective Quality Control Plan (QCP).

4. Implement an effective service call system, as specified under the Special Requirements section of this contract that results in prompt, professional, and courteous resolution of tenant concerns.

5. Keep the Contracting Officer Representative (COR) informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the COR.

6. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

Requirements: These services will be provided under this SOW shall be on a daily basis; i.e. 5 days a week. The contractor is required to provide all labor, materials, equipment and supplies to satisfy the requirements of this SOW. This includes, but is not limited to the following items:

mops, brooms, floor cleaning solutions, window cleaning solutions, furniture cleaner, furniture polish, dust mops and rags, vacuum cleaner, scrubbers, carpet cleaner, sponges, rags, trash bags (all administrative space receptacles), paper towels (kitchenettes and break rooms), luggage carts, buckets, receptacles and other items deemed necessary to fulfill these requirement.

The Contractor shall provide all supervision, labor, subcontractors, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective completion of all services described herein. The Contractor will determine how much labor is needed to perform the tasks, what methods will be used to complete the job and which supplies, materials and equipment are needed.

Green Cleaning The Contractor shall use green cleaning products and processes, and shall demonstrate such capability by submitting a green cleaning plan to the COR that describes methods, materials, and equipment used under the contract. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment.

Unlike a traditional cleaning program, a green custodial program takes a holistic approach to building cleaning and goes beyond simple appearances to focus on health and the environmental impacts.

Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, vacuum cleaners with HEPA filtration, bio-based products, and products and services that minimize the use of energy, water, and other resources.

In addition to compliance with these requirements, the Contractor shall follow all applicable standard industry practices including, but not limited to those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials (ASTM), and Carpet and Rug Institute (CRI), as well as applicable standards of the Environmental Protection Agency (EPA).

The Contractor shall take every precaution to ensure that if available, only safe and environmentally preferable products are used. Preference shall be given to cleaning products that meet the following:

United States Department of Agriculture (USDA) designated bio-based products, Green Seal certified (Standard GS-37 for Commercial and Institutional Cleaners, Comprehensive Procurement Guidelines (CPG)), and applicable Executive Orders.

The success of the green program hinges on the principles of stewardship. Stewardship is the shared responsibility for everyone working together to improve human health and the environment through the Government’s cleaning program. The Contractor shall develop stewardship activities that help educate building occupants and present them to the COR. Information on stewardship, training plan, and other issues can be found in ASTM E1971-98, Standard Guide on Stewardship for Cleaning Commercial and Institutional Buildings.

C.2 CONTRACT EFFORT REQUIRED

The determination of the total daily productive man-hour requirements to meet all quality requirements herein is the sole responsibility of the Offerors.

1. Normal working hours of building occupants are 7:00 am thru 6:00 pm. This schedule should be coordinated with the SSA manager.

2. Approximately 27,479 square feet of space requires cleaning during normal working hours as stated above. All cleaning shall be accomplished utilizing the latest technology, products, equipment, industry practices, specifications and recommendations in order to achieve the quality standards.

3. Contractor cleaning crew must be able to obtain and maintain a Homeland Security

(HSPD-12) background investigation at their cost to access secure areas without escort. Cost is approximately $50 per individual.

C.3 SUPERVISION

The Contractor will ensure that all work required by this contract be satisfactorily supervised. The Contractor shall provide sufficient onsite supervision as is essential to carry out all the terms and conditions of this contract.

C.4 STANDARD SERVICES

The schedule below illustrates the frequency and type of cleaning services requirements in all SSA identified spaces in Marietta, GA:

Scope of Work

(1) DAILY:

Empty all trash receptacles, and clean all ashtrays. Sweep entrances, lobbies and corridors.

Spot sweep floors and spot vacuum carpets. Clean drinking fountains. Sweep and damp mop or scrub toilet rooms. Dispose of all trash and garbage generated in or about the space. Empty trash in all break rooms throughout the day as needed. Break room primary surface counter tops, sinks, and tables are to be washed daily. Replenish hand towels in restrooms and kitchen.

Clean all toilet fixtures and replenish toilet supplies. Wash inside and out or steam clean cans used for collection of food remnants from snack bars and vending machines. Dust horizontal surfaces that are readily available and visibly require dusting. Remove carpet stains. Liner bags shall be replaced daily. Clean glass entry doors to Government’s occupied space. Spray buff resilient floors in main corridors, entrances and lobbies. Police sidewalks, parking areas, and driveways. Sweep loading dock areas and platforms.

(2) THREE TIMES A WEEK:

Sweep all tile floors and vacuum carpet.

(3) WEEKLY:

Primary surface areas are to be dusted weekly to include break room lockers. Damp mop and spray buff all resilient floors in toilet and health units. Sweep sidewalks, parking areas, and driveways (weather permitting).

(4) EVERY TWO WEEKS:

Damp mop and spray buff hard and resilient floors in office space (break room daily). Spray buff resilient floors in secondary corridors, entrances, and lobbies. Damp mop and spray buff hard and resilient floors in office spaces.

(5) MONTHLY:

Thoroughly dust furniture. Completely sweep and/or vacuum carpets. Sweep storage space.

Spot clean all wall surfaces within 70 inches of the floor.

(6) EVERY TWO MONTHS:

Shampoo all entrance carpets. Damp wipe toilet wallpaper, receptacles, stall partitions, doors, window sills, and frames.

(7) THREE TIMES A YEAR:

Dust wall surfaces within 70 inches of the floor, vertical surfaces and under surfaces. Clean metal and marble surfaces in lobbies. Wet mop or scrub garages.

(8) TWICE A YEAR:

Wash all interior and exterior windows and other glass surfaces. Strip and apply four coats of finish to resilient floors in toilets. Strip and refinish main corridors and other heavy traffic areas.

(9) ANNUALLY:

Wash all venetian blinds and dust 6 months from washing. Vacuum or dust all surfaces in the space above 70 inches from the floor, including light fixtures. Strip and refinish floors in offices and secondary lobbies and corridors. Shampoo carpets in corridors and lobbies.

Vacuum all draperies in place.

(10) EVERY TWO YEARS:

Shampoo carpets in all offices and other non-public areas.

(11) EVERY FIVE YEARS

Dry clean or wash (as appropriate) all drapes.

(12) As Required. Remove snow and ice from entrances, exterior walls, and parking lots of the building. Provide initial supply, installation, and replacement of light bulbs, tubes, ballasts, and starters. Replace worn floor coverings (this includes the moving and returning of furnishings).

Quality Control

The contractor shall develop and maintain a quality control plan with checklist to ensure all task are performed in accordance with the terms of the contract. The plan shall include a procedure for conduction and documenting periodic quality control reviews by the Contractor.

Government Furnished Resources

SSA will permit storage of Contractor-owned supplies and cleaning tools in a closet what will be shared with SSA. The available storage space will also contain Government property and any damage to or loss of that property due to Contractor negligence will be the Contractor’s liability. The Government accepts no liability for any of the Contractor’s property.

Contractor Furnished Supplies and Equipment

The Contractor shall furnish all supplies and equipment necessary to accomplish task as stated in the SOW. The Contractor shall use products and equipment that are environmentally beneficial and/or recycled products that are phosphate-free, non corrosive, non-flammable, and fully biodegradable. The Contractor shall minimize the use of harsh chemicals that may release irritating fumes.

Security Requirements

Contractor employees must successfully complete a background investigation per Homeland Security (HSPD-12). The fee for this security clearance and associated budging is the sole responsibility of the Contractor.

Contractor employees most successfully complete a criminal background investigation and classroom training to familiarize themselves with procedures regarding the secure areas at the GSP airport IDA.

Contractor employees must undergo and pass a TSA pre-emplacement security screening.

Workplace Safety: The work effort under this scope of work will be performed around the general public and SSA employees. Contractor personnel not adhering to acceptable safety or work practices will be removed. The use of cleaning solutions and supplies should be limited to those typically used in similar office settings and are considered commercially available to the general public. Caution should be used when combining certain liquids and compounds because toxic gasses can be produced. All cleaning supplies and compounds shall be used only for the purposes for which they are intended.

Government Furnished Property: The Contractor shall provide all labor and materials necessary to accomplish the work effort. In addition, the contractor is responsible for ensuring all the proper licenses, insurance, and bonding has been obtained.

Period of Performance: October 1, 2017 through September 30, 2018. The contract includes provisions for four (4) twelve (12) month optional periods, if exercised.

Place of Performance: SSA – Marietta Office, 1415 Franklin Road, Marietta, GA. 30060.

Government Contact Information: The GSA Contracting Officer’s Representative (COR) for this procurement is ; Nia Tabera; phone (404) 673-9978.

C.5 CUSTODIAL QUALITY REQUIREMENTS

1. Room Cleaning. (Includes office space, conference rooms, training rooms, food service/break areas): All space utilized by the occupants shall be covered by this contract and shall be free of obvious dirt, debris, and dust. Liner bags shall be replaced when soiled. All surfaces shall be clean and free of obvious dust, dirt, smudges and debris. Floors shall be free of obvious dirt and debris and will be free of all types of marks.

2. Carpet Cleaning: Build-up, spills, or crusted material shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

The Contractor shall coordinate with the COR the times when carpet shall be cleaned semi - annually.

The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar type electric and electronic equipment is to be coordinated with the COR prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

Spot Cleaning: All carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted material.

Vacuuming: All carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize vacuum cleaners that meet the requirements of the Carpet and Rug Institute “Green Label/Green Label Plus” Testing Program, http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm.

Floor Care http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm

The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

Bare Floors Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopped floors are to be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary.

These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

High Cleaning High Surfaces: Surfaces 72 inches and above shall be cleaned free of dirt, dust and cobwebs. Where glass is present, both sides shall be clean and free of streaks. This does not include removal of vents, tiles, or fixtures

Trash, Wastebaskets, and Ash Receptacles Trash: All trash shall be collected and removed to a location designated by the COR. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material.

Plastic liners for all trash, debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residue.

The Contractor shall notify the COR of any item or material identified by the Environmental Protection Agency (EPA), and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (40 CFR Parts 260- 273).

Window Washing Cleaning: Windows shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy.

Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. Windows shall be cleaned when ordered by the COR. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the COR.

Blinds and Coverings (Not including Drapes, Curtains, and Unique Coverings) Dusting of Blinds and Coverings: All blinds and coverings, cord tapes, and valances shall be clean and free of dust and spots. Blinds and coverings that are not operating properly shall be reported to the COR for repair.

Washing of Blinds and Coverings: Both sides of blinds and coverings shall be washed when ordered by the COR and coordinated with the COR. Washing frequencies that are above standard shall be completed on a reimbursable basis to the Contractor.

Performance Standards The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away and disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

Surfaces, (signs, vending machines, tables, etc.)

Cleaning: Surfaces shall be clean with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks. Spill residue and clean-up materials used shall be disposed of properly.

Contractor Responsibility The Contractor is responsible for the day-to-day examination and monitoring of all work performed to ensure compliance with the contract requirements. The Contractor shall follow through to assure that all defects or omissions are corrected.

Miscellaneous Requirements

1. Lights and faucets shall only be used in areas where and when the work is actually being performed.

2. The workers will not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

3. Participate in building fire and civil defense drills.

4. Report fires, hazardous conditions, and items in need of repair; e.g. inoperative lights, broken windows or doors, torn carpets, leaking sinks, urinals or commodes, dead trees or shrubs, etc., to the

COR.

5. If applicable, lock rooms after cleaning and return keys to designated office.

6. Turn in lost and found articles to the COR.

7. Notify the security on duty when unauthorized or suspicious person(s) are seen on premises.

8. Notify COR of any observed hazardous material, or Universal Waste materials in trash or recycling

Ordinances, Taxes, Permits and Licenses Without additional expense to the Government, the Contractor shall fully comply with: (a) all local, city, state and Federal laws, regulations and ordinances, (b) be liable for all applicable Federal, state and local taxes and (c) obtain and pay for all permits and licenses governing performance under the contract.

Discrepancy in the Specifications In any case of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer. The decision of the Contracting Officer as to the proper interpretation of the specifications shall be final in accordance with the “Disputes” clause of this contract.

D. PACKAGING & MARKING

D.1. PAYMENT OF POSTAGE AND FEES

The Contractor shall pay all postage and fees related to submitting information forms, reports, etc.

D1. MARKING

All information submitted to the Contracting Officer or the contracting Officer’s Representative shall clearly indicate the contract number of the contract for which the information is being submitted.

E. INSPECTION & ACCEPTANCE

E.1. CONTRACTOR RESPONSIBILITY

A supervisor or designee shall be available and onsite at all times when the contract work is in progress, to receive notices, reports, or requests from the CO or COR. The Contractor shall furnish the COR with a list of telephone numbers where an authorized representative may be contacted seven (7) days per week at any hour of the day or night to provide required services.

E.2. GOVERNMENT QUALITY ASSURANCE

Quality Assurance Evaluators (QAE) are subordinates of the COR and are responsible for periodic inspection and monitoring of the Contractor's work. The responsibilities of the QAE include, but are not limited to, inspecting the work to ensure compliance with the contract requirements; documenting through written inspection reports the results of all inspections conducted; following through to assure that all defects or omissions are corrected; recommending deductions from contract payment for nonperformance or unsatisfactory performance; conferring with representatives of the Contractor regarding any problems encountered in the performance of the work; and generally assisting the COR in carrying out COR responsibilities.

Each phase of the services rendered under this contract is subject to Government inspection, during the Contractor’s operations and after completion of the tasks. The Government’s Quality Assurance Surveillance Program is not a substitute for Quality Control by the Contractor. All costs associated with rework are the responsibility of the Contractor. The Government reserves the right to choose the inspection methods to be used in implementing its Quality Assurance Program and to vary the inspection methods utilized during the work, without notice to the Contractor.

E.3. OCCUPANT COMPLAINT PROGRAM

Tenant satisfaction is one of the key controls to ensure that the building is maintained in a clean and sanitary manner.

A. A complaint log will be maintained by the Contractor to gauge tenant satisfaction as well as document cases of non-performance. This occupant complaint program will be considered in evaluating the Contractor's performance and in renewing the contract. Excessive complaints may result in the Government invoking paragraphs 4 or 5 below.

B. In addition to the occupant complaint log, the Government will periodically survey the tenants to ascertain the satisfaction level of the Contractors cleaning. The Contractor will be given results of all tenant surveys to assist in maintaining levels of acceptable service.

C. In the event tenant requests work not covered by the contract, the Contractor shall refer tenant to the COR.

D. In addition to the above, a Government representative will make a periodic walk through of the building and other areas covered by this contract with the Contractors representative, when possible, to ascertain the level of services being performed. The Contractor will be notified in writing of any deficiencies noted.

E.4 FAILURE TO PERFORM

In the event work is performed unsatisfactorily, the Contractor will be requested in writing to correct the deficiencies within 10 calendar days. If the work remains deficient, the COR may have the work accomplished by other means and deduct the cost thereof from the monthly payment due the Contractor.

F. DELIVERIES OR PERFORMANCE

F.1. PLACE OF PERFORMANCE

The services to be provided under this contract shall be accomplished at the following building(s):

Marietta SSA – 1415 Franklin Road Marietta, GA 30060

F.2. TERM OF CONTRACT

After award, and upon acceptance of the Contractors approved Quality Control Plan, the successful Contractor will be given a written notice to proceed, and shall provide contractual services for a twelve-month period. This service requirement is subject to the availability of appropriations, in accordance with GSAR clause 552.232-73, Availability of Funds, Part II, Section I), commencing on the date specified in the notice to proceed. Work under this contract is expected to commence on or about October 1, 2017. If possible, the notice to proceed will provide for at least 30 working days preparation time before commencement of work.

F.3. OPTION TO EXTEND THE TERM OF THE CONTRACT

The Government shall have the unilateral option of extending the term of this contract for:

A. The Government shall have the unilateral option of extending the term of this contract (see clause FAR 52.217-9, OPTION TO EXTEND THE TERM OF THE CONTRACT - SERVICES, Part II, Section I). The same terms and conditions contained in this contract shall apply to each option exercised.

Options shall be exercised upon written notification (mailed or otherwise furnished) to the Contractor at least thirty (30) calendar days prior to the expiration of the contract

The exercise of options is a Government prerogative, not a contractual right on the part of the Contractor.

If the Government exercises an option(s) within the prescribed time frames, the Contractor shall be bound to perform the services for the option period(s) or be subject to the default provisions of the contract

B. One (1) six-month extension (see clause FAR 52.217-8, OPTION TO EXTEND SERVICES).

The same terms and conditions contained in this contract shall apply to the six-month period. This option shall be used to insure continuous service in the event of a delay in award of a subsequent contract or for other administrative reasons. Such notice of intent to extend service shall be given the Contractor in writing at the earliest possible time, but not less than 15 days prior to the contract expiration date. The option shall be exercised upon written notification (mailed or otherwise delivered) to the Contractor at least 15 calendar days prior to the expiration of the contract.

The Government shall reserve the right to exercise “no cost” termination of the service upon 15 days written notice to the Contractor at any time during the six-month extension period. The exercise of options is a Government prerogative, not a contractual right on the part of the Contractor. If the Government exercises the option(s) within the prescribed time frames, the Contractor shall be bound to perform the services for the option periods or be subject to the default provisions of this contract.

G. CONTRACT ADMINISTRATION DATA

G.1. PAYMENT (GENERAL)

Payment will be made on a calendar month basis in arrears upon submission of an invoice. Payment will be due on the 30th calendar day after receipt of a proper invoice, or date of receipt of services, whichever is later. Payment will be made in the form of a Department of Treasury check with the letters GSA shown below the dollar amount of the check. Do not mail the check back. In the event the contract begins or ends during the month, payments will be prorated based on the number of calendar days in that month. It is the objective of the Government to obtain complete and satisfactory performance in accordance with the terms of the specifications and quality requirements of this contract.

Payment for any service rendered will be due in accordance with the Prompt Payment clause in Section I.

General Services Administration Greater Southwest Finance Center Director, PBS Payments Branch (BCFA) P.O. Box 17181 Ft. Worth, TX 76102-0181 Telephone: (817) 978-2408

Web site address: www.finance.gsa.gov

(For any other information regarding this contract, contact the CO or the COR.)

G.2. PAYMENT FOR ADDITIONAL SERVICES

Payment for Additional Services as described in Part I, Section B, shall be made on the basis of an invoice that the Contractor must submit as follows:

A. For service valued at $2,500 or less, the invoice must be sent to the COR and will be paid by use of the Government Visa credit card or direct pay system.

B. For service valued at more than $2,500, the invoice must be sent to the address in paragraph G-1 above.

G.3. SUBMISSION OF INVOICES FOR SERVICES

Payment for recurring monthly services will be made on the basis of a monthly invoice, in arrears.

Invoices must be submitted to GSA's Office of Finance, below:

General Services Administration Greater Southwest Finance Center (BCFA) P. O. Box 17181 Fort Worth, TX 76102-0181

Contractors interested in submitting electronic invoices may access the web site indicated in paragraph G1. Detailed instructions and customer support is provided at the web site.

G.4. SUSPENSION OF WORK

In the event services are not provided or required by the Government because the building(s) is closed due to inclement weather, deductions will be computed as follows:

NOTE: In the event services are provided for portions of days, appropriate adjustments will be made by the Contracting Officer to assure the Contractor is compensated for services provided.

A. The deduction rate in dollars per day will be equal to the per month contract price for the building(s), divided by 21 days per month.

B. The deduction rate in dollars per day multiplied by the number of days services were not provided or required will equal the total dollar deduction to be made.

NOTE: Deductions will not be assessed for daily cleaning requirements on those days in which services are not required by the Government because the building(s) is closed due to unanticipated holidays, file://///P04S0S-VSFS03/DA$/4PM.F/Boilerplate/Custodial/FY2009/www.finance.gsa.gov declared by the President, PROVIDED, that payment to employees for such holidays is required in accordance with the wage determination applicable to this contract.

G.5. WITHHOLDING MONIES FOR NON-SUBMISSION OF WORK

SCHEDULES

The Contractor is required to submit an acceptable quality control program and an annual schedule of periodic service by dates and areas not later than the contract performance date. The CO or the designated representative may grant an extension.

In the event the schedules are not received and approved by the COR by the date required, the COR may recommend to the CO all payments be withheld until the items are received and approved by the Government. The CO will notify the Contractor in writing in the event that payments are withheld.

G.6. APPLICATION OF CRITERIA FOR DEDUCTIONS (NON-

PERFORMANCE)

A. Daily Services. If the Contractor fails to perform satisfactorily or omits work required for performance every 10 working day or more frequently, the Contractor’s attention shall be called to this failure or omission. Deductions may be made from any monies due or to become due to the Contractor to cover the cost of the service omitted or not satisfactorily performed. Costs to be deducted under this paragraph will be determined by using the formula in Section G, Paragraph 10C below.

B. Periodic Services. If the Contractor fails to perform satisfactorily, omits, or fails to reschedule tasks required to be performed less frequently than every 10 working days as outlined in the Contractor’s approved periodic schedule, the Contracting Officer or his designated representative shall give the Contractor written notice of the failure or omission. Once notified, if the Contractor does not complete the work within the time allotted by the Contracting Officer or his designated representative the work may be performed by other means and the cost thereof shall be deducted from monies due or to become due the Contractor. Failure of the Contractor to perform, or if the omitted or unsatisfactory work cannot be rescheduled, a cost determined by using the formula in Section G, Paragraph 10C below shall be deducted from monies due or to become due the Contractor.

C. Quality Control Inspections. In the event the scheduled inspections as identified in the approved quality control program are not accomplished, a deduction shall be made from any monies due or to become due to the Contractor. The Government will determine the time (man-hours) necessary to make the inspection, including any travel time required and multiply the total by the following hourly rate to arrive at the total deductible dollar amount. The Contractor will be charged a minimum of 2 hours in the event the Government has to perform these inspections.

Quality Control Inspection Hourly Rate will be based on GS-12 step 1.

H. SPECIAL CONTRACT REQUIREMENTS

H.1. CONTRACTOR RESPONSIBILITIES

H.1.0 Supervisors A supervisor or designee shall be available and onsite at all times when the contract work is in progress, to receive notices, reports, or requests from the CO or COR. The Contractor shall furnish the COR with a list of telephone numbers where an authorized representative may be contacted seven (7) days per week at any hour of the day or night to provide required services.

H.1.1 Communication Contractor shall provide key operational personnel (managers or supervisors) with portable electronic means to communicate with GSA (and PBS National Contact Center) for service calls, emergencies, status of projects, etc. Electronic receiving and transmitting methods may include the following:

A. A text-messaging device used to send and receive messages. Contractor is responsible for all costs associated with electronic messaging device. Some examples are two-way pager (Nextel), cell phone with text messaging, BlackBerry, etc.

B. Fax receiving and sending is acceptable only as secondary communication method for locations that have problems with no or poor quality wireless device signal strength. Delayed receipt due to combined usage of voice and fax on the same line is not acceptable.

H.1.2 Uniforms All employees shall wear distinctive uniform clothing for ready identification. Uniforms shall be neat, clean, and in good repair, and have a badge or monogram with the Contractor's name on it.

H.1.3 Personal Protective Equipment (PPE) The Contractor shall provide all employees shall wear proper PPE when required by Federal, State and local regulations.

H.1.4 Blood Borne Pathogens Program The Contractor shall provide all equipment and services required to perform clean-up of blood borne pathogens and fully comply with the requirements of the Blood Borne Pathogen Standard, listed in 29

CFR 1910.1030.

H.1.5 Exposure Control Program The Contractor shall develop and maintain an Exposure Control Program fully compliant with OSHA (29 CFR 1910.1030) for each building under the contract. A copy of this document shall be made available to the COR upon request.

H.1.6 Qualifications of Personnel A. Qualifications of Supervisory Employees

1. Supervisory contract employees shall have a minimum of 3 years of experience in managing custodial services in building(s) of similar size and complexity. At the discretion of the CO or COR formal training may be substituted for experience. The on-site supervisor is required to be fully conversant in English.

B. Qualifications of Other Contractor Personnel

1. The personnel employed by the Contractor shall be capable employees, trained and qualified in the related type service requirements.

2. The building(s) shall be fully staffed beginning the first day of work under the contract, unless authorized by the CO or COR. The Contractor's employees shall be familiar with the building(s) fire alarm system. In the event of a fire the Contractor shall leave the building and not enter until authorized by Fire officials. The Contractor staff should also be familiar with the building’s Occupancy Emergency Plan, which includes shelter in place program. Further information on the program shall be provided by the COR.

H.1.7 Miscellaneous Requirements

1. Lights and faucets shall only be used in areas where and when the work is actually being performed.

2. The workers will not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

3. Participate in building fire and civil defense drills.

4. Report fires, hazardous conditions, and items in need of repair; e.g. inoperative lights, broken windows or doors, torn carpets, leaking sinks, urinals or commodes, dead trees or shrubs, etc., to the

COR.

5. If applicable, lock rooms after cleaning and return keys to designated office.

6. Turn in lost and found articles to the COR.

7. Notify the security on duty when unauthorized or suspicious person(s) are seen on premises.

8. Notify COR of any observed hazardous material, or Universal Waste materials in trash or recycling receptacles.

H.2. AFFIRMATIVE PROCUREMENT PROGRAM (APP)

As a Federal procuring agency, the GSA is required by the Resource Conservation and Recovery Act (RCRA), Section 6002, Executive Order (EO) 13423 Strengthening Federal Environmental, Energy, and Transportation Management to procure and use products containing post-consumer content (recycled material); environmentally preferable; and bio-based products. RCRA Section 6002, and Letter 92-4 requires Federal agencies to develop and implement an Affirmative Procurement Program to facilitate the procurement of these products.

A. Affirmative Procurement Products

In addition to those regulatory requirement specified in Section C of the specification, the following considerations and sources shall be used by the Contractor.

This includes:

1. Compliance with appropriate clauses and subparts of FAR 7, 11, 12, 13, and 23.

2. Cleaning chemicals or materials, which shall be selected with consideration to minimizing the impact on both human health and safety as well as the reducing other potential environmental impacts.

3. Cleaning tools, equipment, and supplies shall also be selected with regard to similar health and environmental considerations.

4. Cleaning processes, work practices, and procedures shall minimize exposures to workers, building occupants and contribute to the promotion of environmental stewardship.

5. GSA offers a variety of environmental products to its Federal customers to assist in their efforts to comply with procurement responsibilities outlined in Federal environmental laws and regulations.

Information is available at the GSA Federal Acquisition Service (FAS) Environmental Homepage at http://gsa.gov/enviro

6. Additional information on environmentally preferable products may be found through sources such as the U.S. EPA’s Environmentally Preferable Purchasing Program’s website:

http://yosemite1.epa.gov/oppt/eppstand2.nsf or information published by the Office of the Federal Environmental Executive at http://ofee.gov/gp/gp.asp.

B. Recycled Content Product Certification In accordance with the FAR 52.223-9, Certification and Estimate of Percentage of Recovered Material Content for EPA-Designated Items, the Contractor must provide to the COR the required certification and estimate at contract completion. In addition, interim annual reports, estimating the percentage of total recovered material used in contract performance, including, if applicable, the percentage of post-consumer material content, shall be provided by the Contractor to the COR no later than November 1 of each year, with data for the preceding twelve-month period ending September 30th.

C. Green Cleaning Training http://gsa.gov/enviro http://yosemite1.epa.gov/oppt/eppstand2.nsf http://ofee.gov/gp/gp.asp

The Contractor shall provide training to their employees that stress proper stewardship in cleaning practices. The Contractor shall submit written certification to the COR within five (5) days of the completion of training. Information on stewardship, training, and other issues can be found in ASTM E1971-98: Standard Guide for Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org). The focus of this training is to address appropriate cleaning activities and processes, to maximize eco-efficiency and to minimize adverse impacts on the building occupants, cleaning personnel, the building structure itself, and the environment. Adherence to the principles set forth in this guide can lead to greater tenant and occupant satisfaction, reduced operational costs, and greater productivity (of occupants and cleaning personnel).

1. Space in the building for the storage of an inventory of supplies and equipment that will be used in the performance of work under the contract. The Contractor shall maintain this space in a clean neat and orderly condition. Under no circumstances will the Contractor store flammable or explosive liquids (naphtha, gasoline, etc.) in the building. The Government will not be responsible in any way for damage or loss to the Contractor's stored supplies, materials, replacement parts, or equipment.

2. Custodial closets, where available, at various points throughout the building, for storing equipment, including mops, brooms, dust cloths, and other items. These closets and the stored equipment shall be kept clean and in an orderly manner by the Contractor. Sinks and buckets shall be kept clean and free of standing water; hoses shall not be left connected to faucets when not in use.

3. Space in the building, when available, furniture and furnishings (to include telephone for restricted use) for a supervisor's office to be for official business only in the performance of this contract. If the Government supplies telephones, they shall only be used for communication related to the Contract.

The Contractor or the Contractor’s employees shall not use government property in any manner for any personal advantage, business gain, or other personal endeavor.

4. Heating and air conditioning of space to be cleaned will be provided during normal building operating hours.

H.3. SECURITY REQUIREMENTS AND PERSONAL IDENTITY

VERIFICATION PROCEDURES (NON-CLASSIFIED

CONTRACT)

H.4. IDENTIFICATION CREDENTIAL

A. Upon receipt of favorable suitability determination as indicated herein, each employee of the Contractor will be issued an identification credential. At all times while working on the contract a Contract employee, including sub-contractor employees, must have in his/her possession the specific Government identification credential issued to them by the Government. The identification credential shall be displayed and be visible at all times while on Government property. The COR, GSA personnel designated by him/her, Government law enforcement, or security personnel shall periodically verify passes of Contractor employees with their personnel identification. Contractor employees shall comply with security verification procedures at all times.

B. The Contractor shall see that every contract employee has a Government issued identification credential before the employee enters on duty. As required by the Government, the Contractor shall make his employees available for photo identification badges, on a schedule to be worked out with the Contracting Officer’s Representative. The Government will make the identification credentials badges after a favorable security determination has been received for the Contractor’s employees. All credential identification shall have an expiration date and Contractor employees shall sign each badge at the time of photographing.

C. The Contractor shall be responsible for ensuring that all identification credentials are returned to the Contracting Officer's Representative as his employees leave the contract (contract is completed, employees leave employment of the company, employees are dismissed or terminated). The Contractor will notify the Contracting Officer’s Representative when employee badges are lost.

D. The Contractor will be responsible for paying the Government for replacement credentials at the current cost per badge.

H.5. ESCORT REQUIREMENTS

It may be necessary to escort temporary contract employees that do not have favorable preliminary or final suitability determinations and must work in Federally-controlled space. In those cases, ALL uncleared contract employees must be escorted in non-public space by a Government employee or another responsible cleared contract employee that is approved by the Contracting…