4.01-4.02 N0060426Q4016_Att 4_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Contract Number: < upon award, enter contract number> N0060426XXXXX Contract Description: EOD VERTICAL WIND TUNNEL FACILITY SERVICES

Contractor’s Name: TBD (hereafter referred to as the contractor).

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.212-4 Contract Terms and Conditions – Commercial Items

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Rachel Tamashiro Organization or Agency: NAVSUP FLC Pearl Harbor Regional Contracting Office MS Teams Phone: 808-603-5214 Email: rachel.m.tamashiro.civ@us.navy.mil

b. Contract Specialist (CS) – The CS works in conjunction with the Contacting Officer to assist with contract administration functions and serves as the liaison between the contracting office and Requiring Activity. The Contract Specialist is not authorized to bind the Government into any legally contractual instrument.

Assigned CS: Rachel Tamashiro Organization or Agency: NAVSUP FLC Pearl Harbor Regional Contracting Office MS Teams Phone: 808-603-5214 Email: rachel.m.tamashiro.civ@us.navy.mil

c. Contracting Officer’s Representative (COR) - The COR will act as the Contracting Officer’s representative for technical matters, providing technical direction and discussion as necessary with respect to the specifications or statement of work, and monitoring the progress and quality of contractor performance. The COR is not an administrative Contracting Officer and does not have authority to direct the accomplishment of effort outside the existing scope of the contract.

Assigned Primary COR: Grace G. Wu Email: grace.g.wu.mil@us.navy.mil Office Phone: 619-524-4863 Cell Phone: 858-886-6418

3. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor meets or does not meet these standards.

The Performance Requirements Summary Matrix, Section 5.0, in the Performance Work Statement (PWS) includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

If performance is within acceptable levels, performance will be considered satisfactory. If not, overall performance may be considered unsatisfactory.

PWS

SECTION PERFORMANCE STANDARD ACCEPTABLE

QUALITY LEVEL

SURVEILLANCE

METHOD

3.1 One (1) VWT with a minimum chamber diameter of fourteen

(14) feet, capable of supporting a total weight of four hundred

(400) pounds of personnel and equipment (i.e., tunnel rig, combat equipment, night vision goggles).

100% Compliance COR Inspection

3.2, 3.2.1 Schedules: A total of sixty (60) hours use of VWT facility during each 12-month period of performance. The VWT will be scheduled at a minimum of fifteen (15) days prior to the training event. A maximum of four (4) consecutive training days may be scheduled with an average class size of twelve

(12) students. The training times and dates may be cancelled, adjusted, or shifted at the Government’s convenience due to emergency or evolving mission requirements at no additional cost to the Government.

3.3, 3.3.1 Personnel: Two (2) qualified VWT Operators/Instructors who shall operate the VWT and act as a safety observer during the training. Refer to PWS Section 8.1.

3.4 Personnel: Two (2) or more Level 2 International Bodyflight Association (IBA) Coaches to instruct body flight skills inside the VWT.

100% Compliance COR Inspection

3.5 All necessary VWT equipment and safety gear (i.e.

personnel protective equipment) during all the training sessions for all personnel present (i.e. government and contractor personnel).

100% Compliance COR Inspection

3.6 Two (2) available team rooms, each with a minimum capacity of eight (8) individuals, that will be used for debriefing VWT training and equipment storage. Team rooms shall each store at a minimum, one (1) television, which will be used for safety briefs and de-briefs following training periods, only during active training periods.

95% Compliance COR Inspection

3.7 Two (2) or more fixed-position cameras that will record every training flight/period. Cameras shall be positioned so that different recording angles of VWT training are captured with good lighting for a clear visual. All video recordings shall be made available to EOD immediately after the end of a training period, so that training debriefs can occur.

3.8 Safety: The Contractor shall establish, maintain, and follow a comprehensive safety and emergency action plan consistent with all local facility Standard Operating Procedures (SOPs).

This plan must ensure personnel are prepared to respond appropriately to all emergencies—including injured participants, fires, or unresponsive staff—and includes procedures for immediately contacting emergency medical services (EMS).

5. METHODS OF QA SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed, in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the KO when a defect is identified and inform the KO of the specifics of the problem. The COR, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

a. PERIODIC INSPECTION. (Uses a comprehensive evaluation of selected outputs. Inspections may be scheduled monthly or unscheduled, as required.)

b. USER SURVEY. (Combines elements of validated user complaints and random sampling. Random survey is conducted to solicit user satisfaction. Appropriate for high quantity activities that have historically been satisfactory.

May also generate periodic and 100% inspections.)

c. 100% INSPECTION. (Evaluates all outputs. Most applicable to small quantity, but highly important services.

May be used where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.)

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the commercial clause in the Contract becomes the basis for the KO’s actions.

6. DOCUMENTING PERFORMANCE.

a. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the KO. This will normally be in writing unless circumstances necessitate verbal communication. In any case the KO shall document the discussion and place it in the contract file.

If necessary the KO shall prepare a Contract Discrepancy Report (CDR) (Enclosure 1), and present it to the contractor or on-site representative. A CDR template is enclosed to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the KO and COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, or other actions deemed necessary by the KO.

Enclosure (1)

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: < upon award, enter contract number> N0060426XXXXX

2. TO: (Contractor Task Manager or on-site representative) <insert name>

3. FROM: Contracting Officer

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: Contracting Officer

Signature – Contracting Officer Date

Received by:

Signature - Contractor Task Manager or on-site representative Date