4.0 PWS - REV 08.11.20.docx

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PERFORMANCE WORK STATEMENT

JANITORIAL SERVICES

1. GENERAL: This is a non-personal long term services contract to provide janitorial services for the Phoenix Indian Medical Center (P.I.M.C.); including all 12 outbuildings. The Government shall not exercise any supervision. Or control over the contract services providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall accomplish all daily cleaning tasks and labor necessary to ensure that custodial services are performed at the 89,492 square foot Phoenix Indian Medical Center (PIMC) campus including outpatient buildings. This shall include a daily terminal cleaning and staff to maintain the cleanliness throughout the day Monday through Friday. This shall require coverage from no earlier than 6:00a.m. through no later than12:00 a.m. that creates the least disruption of clinical services and could be 7 days a week in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The Contractor shall provide all labor, supervision, management support, equipment and materials to facilitate cleaning. Contractor shall always maintain the facilities identified in accordance with this Performance Work Statement (PWS) and in accordance with acceptable levels of cleanliness that meet Aseptic Cleaning medical industry standards and the Joint Commission. The PIMC facilities will continually present a clean, neat and welcoming appearance to our patients, visitors and staff. The contractor shall perform all work in accordance with all applicable laws, regulations, contract standards, manufactures instructions, and this PWS. Minimum cleaning frequencies are established in Appendix A, PIMC General, Periodic, and Special event cleaning Services Custodial Task Frequency. Facility drawings of areas cleaned are established in Appendix B Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with applicable laws, regulations, instructions, and commercial “best” practices.

2.0 SCOPE OF WORK. The contractor shall have experience in managing and providing healthcare housekeeping services to institutions of similar and scope as required by this solicitation. The firm must have gained this experience as a result of being regularly engaged in the business of providing services in health care/patient care environments (e.g., inpatient, outpatient, ancillary, Aseptic Cleaning).

2.1 The contractor shall provide all labor, supervision and management support to facilitate medical/healthcare cleaning and disinfection, floor care, hazardous waste handling, infection prevention and safety. All professionals providing services under the terms of this contract will be appropriately certified and possess the skills and experience to perform the services as required in all forms of medical and terminal cleaning including Health Insurance Portability and Accountability Act (HIPPA)certified, Blood Borne Pathogen Training and Product Training.

2.2 Contractor shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees, selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.

3.0 GENERAL REQUIREMENTS:

3.1 Maintain floors: All floors shall be wet mopped with an EPA approved germicidal disinfectant that kills blood borne pathogens. All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, daily to ensure they have a uniform, glossy appearance and freedom from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

3.2 Remove trash: All trash containers shall be emptied daily and returned to their initial location. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. All waste removed must be within guidelines of OSHA regulations.

3.3 Clean Interior Glass/Mirror: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

3.4 Clean Drinking Fountains: Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

3.5 Stairwells: All stairwells shall be swept and mopped daily. Hand rails, doors, push plates, panic bars disinfected. Walls spot washed from 5feet down. Wet floor signs shall be posted anytime work is being performed and half of the stairwell shall be dry for traffic.

3.6 Vacuum Carpets: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service.

3.7 Carpet Spot Cleaning: Spot clean or shampoo dirty carpets covering an area of up to but not in excess of two (2) square feet. Any area affected larger than two (2) square feet 2- would be considered an “emergency” and subject to additional charges for cleaning. Spots must be removed immediately.

3.8 Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

3.9 General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing gum on floors and concrete, or cleaning smudges, fingerprints, scuffs, old tape, shoe streaks, oil, grease, debris, spill, etc., from washable surfaces of all walls, partitions, vents, doors, door PPE, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

3.10 General Dusting: All horizontal surfaces must be dusted or cleaned to eliminate dust collection, daily.

4.0 CLEANING RESTROOS, LOCKER ROOMS AND BREAKROOMS:

4.1 The contractor shall accomplish all cleaning tasks to meet the requirements of this PWS. Restrooms are to be kept stocked with paper towels, and toilet tissue. All walls will be spot washed daily, and completely washed and sanitized monthly.

4.1 Clean and Disinfect. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals lavatories, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

4.2 Descaling Showers, Toilet Bowls, Sinks and Urinals. Descaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

4.3 Sinks (Breakroom) Sinks must be cleaned daily if clear of cooking/eating materials and personal items.

4.4 Sweep and Mop Floor. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc., to maintain sanitary conditions and a clean, uniform appearance.

4.5 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so that supplies including an approved germicidal soap, to ensure the soap dispensers do not run out. Supplies shall be stored in designated areas.

5.0 PERIODIC CLEANING SERVICES.

5.1 Strip, Scrub, and Re-finish Floors. Strip, scrub, and wax floors as necessary to maintain a uniform high glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, and other stains and discoloration. To include tile landing, strip, scrub, and wax shall be performed on a semi-annual basis.

5.2 Clean Interior Windows. Clean glass surfaces. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass. Window cleaning shall be performed on a quarterly basis. (Office glass surfaces include glass panels located in door frames).

5.3 Clean/Shampoo Carpets. All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location. Clean/ Shampoo carpets shall be performed on a bi-annual basis.

6.0 IMMUNIZATIONS. : The contractor shall ensure that all contractor employees assigned to perform work under this contract are free of communicable diseases, to include tuberculosis, prior to entering PIMC facilities. All contract employees shall have the following immunizations required by “Immunizations and Chemoprophylaxis” prior to an employee being allowed to perform work under this contract. The contractor shall provide certification that all of its employees meet the above conditions. Any required immunizations will be at the contractor’s expense.

7.0 PRIVACY & INFORMATION SECURITY AWARENESS TRAINING & RULES OF BEHAVIOR:

Completion of the IHS Privacy and Information Security Awareness and Rules of Behavior will satisfy the annual privacy requirement for all employees including contractors. This course has automatically been assigned to all employees' training plans.

8.0 EMPLOYEE CONDUCT:

8.1 Contractor shall enforce standards of employee conduct. The contractor shall ensure personnel performing work under this contract exhibit a pleasant demeanor and courteousness at all times. The Government reserves the right to refuse services of contractor or contractor employee, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patient or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. The Contracting Officer’s Representative shall handle issues raised concerning contract personnel’s conduct. The final arbiter on questions of acceptability is the Contracting Officer.

8.2 The contractor shall not engage in sexual harassment or discrimination on a sexual, racial, or age basis while performing work under this contract. The contractor shall ensure its employees and subcontractors do not use foul language or direct negative comments toward patients, PIMC employees, or any other visitors to the facility.

8.3 Appearance: The contractor shall ensure personnel performing work under this contract are clean and well-kept at all times. The contractor shall enforce good hygiene practices, including a professional appearance in dress and hairstyle. Contractor personnel need to be in a clearly distinguishable uniform with name badge identifying both company and employee name.

8.4 English: Contractor shall ensure all personnel performing work under this contract possess a thorough understanding of written and spoken English. Contractor personnel performing work under this contract shall make all communications regarding performance of this contract in English.

8.5 Weapons, Firearms, and Ammunition: Personnel performing work under this contract are prohibited from possessing weapons, to include knives, firearms, or ammunition, on themselves or within contractor-owned or privately owned vehicle while on the PIMC campus. The contractor shall ensure personnel performing work under this contract comply with these restrictions.

8.6 If the Contracting Officer finds it in the best interest of the Government s/he may, at any time during the performance of this contract, order the contractor to remove any of his/her personnel from further performance under this contract for reasons of their moral character, unethical conduct, security risk and violation of on-site facility rules. In the event that it becomes necessary to replace any contractor personnel for any of the above reasons, the contractor shall bear all costs associated with such removal, including the costs for the replacement of any personnel so removed. These charges will not be chargeable to the Government.

9.0 BACKGROUND CHECK: Contractor will ensure all personnel pass drug screening, eQIP, nationwide background check for working with Native American Children, fingerprints.

10.0 CERTIFICATIONS & TRAINING REQUIREMENTS: The contractor shall ensure all personnel performing work under this contract are trained and certified in all forms of medical and terminal cleaning Operating Room Protocol, Blood Born Pathogen Training and Product Training in Sterile Environment. All personnel performing work under this contract will need documentation showing they have had a minimum of 10 days of training/working in a terminal clean environment. The contractor shall also have a training program that covers all aspects of the scope of work and shall comply with federal, state, local, CDC, and OSHA requirements. A copy of the training program shall be provided to the contracting officer with the technical proposal.

10.1 The contractor shall have a documented history of five (5) consecutive years of experience, in the same hospital, terminal cleaning of critical areas e.g., Operating Rooms, Intensive Care Units etc.

10.2 The contractor shall have a documented history of at least two (2) years of experience in a medical laboratory facility cleaning.

10.3 The contractor must be certified to handle regulated medical waste, (e.g. red buckets and Sharp containers).

10.4 The contractor must have liability insurance with Phoenix Indian Medical Center listed as additionally insured (minimum $500,000.00) and Workers Compensation Insurance.

10.5 The contractor shall provide a training plan as it relates to the above requirements.

11.0 PIMC Privacy and Information Security Awareness Training and Rules of Behavior:

Completion of the PIMC Privacy and Information Security Awareness and Rules of Behavior will satisfy the annual privacy requirement for all employees including contractors. This course has automatically been assigned to all PIMC employees' training plans.

12.0 AUTHORIZED SERVICES/NOTIFICATIONS: Services specified within this contract are authorized under this contract. However, the services may be added or changed by written, bilateral modification to the contract. The modification will be prepared by the Phoenix Area Contracting Officer.

13.0 PIMC POINTS OF CONTACT (POC)

The housekeeping POC: Mr. David Scott Office phone number: 602.581.6059 Cell phone number: 602.785.4501

Contracting Officer for this project will be:

Office phone number:

FAX phone number:

e-mail address:

Appendix B: Floor Plans and Maps (See attached Adobe file) image1.emf image2.emf

APPENDIX B Floor Plans.pdf