36C26118R0306-003.docx
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- Attached to
- Activation Warehouse San Jose Federal contract opportunity
- Solicitation number
- 36C26118R0306
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36C26118R0306 S02 SJ - QASP.docx
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Performance Standards
| Required Services |
| Performance Standards |
| Acceptable Quality Level (AQL) |
| Monitoring |
| Incentives/ Disincentives |
| Prepare and maintain the Project Management Plan (PMP) |
| PMP contains, at a minimum, the sections listed in section 5.a.1 of the PWS and is updated to include approved changes |
| PMP is complete and contains the level of detail commensurate with the size, scope and complexity of the activities to be performed under the contract, and is updated prior to executing the activities affected by the change. |
| 100% review by the COR. |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Present progress reports |
| Progress reports are consistent with project management plan |
| No deviation. |
| 100% review by the COR. |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Present meeting minutes |
| Complete meeting minutes are presented within three (3) days of each meeting |
| Meeting minutes are complete and contains the level of detail appropriate to accurate capture the meeting’s content, including, but not limited to, discussion points, action items, and issues. Meeting minutes are delivered within (3) business days of each meeting. |
| 100% review by the COR. |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Provide inventory management reporting capabilities |
| FF&E items are entered and managed using the contractor’s inventory management system. FF&E items can be tracked to the purchase order and the physical location in the warehouse facility. |
| 100% accuracy and 100% completeness |
| Random inspection of inventory management report; VA Logistics personnel will reconcile report against the report generated from VA legacy system |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Transportation and installation of FF&E items |
| FF&E items and building infrastructure is undamaged upon post-installation acceptance and installed meeting manufacturer instructions, drawings, and specifications |
| No deviation |
| 100% inspection; VA will inspect all FF&E items during post-installation inspection; VA and contractor will perform a pre- and post- installation inspection of building infrastructure |
| The Contractor will develop a remediation plan for damaged FF&E and/or building infrastructure within three (3) business days of identification. The Contractor will present the remediation plan to the COR for approval. The contractor will begin implementing the approved remediation plan within one (1) week of approval. |
Track building and FF&E damage in PlanGrid
| Building and FF&E damage identified by the Contractor is logged in PlanGrid |
| 100% accuracy and 100% completeness with identified damage entered into PlanGrid within one (1) business day |
| Random inspection |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Place and install FF&E items |
| All FF&E is placed and installed per the door report |
| 100% accuracy and 100% completeness |
| 100% inspection |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Provide user and operating manuals |
| All FF&E item user and operating manuals provided to the COR during FF&E post-installation acceptance |
| No deviation |
| 100% inspection by COR |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Provide excess parts/items |
| All FF&E excess parts/items delivered to the VAPAHCS facility within five (5) business days after the completion of the Delivery and Installation Phase |
| No deviation |
| 100% inspection by COR |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
| Adjust workstations to meet user ergonomics requirements |
| A maximum of 200 workstations will be assessed by a certified ergonomics specialist and adjusted to meet ergonomics requirements during the Delivery and Installation Phase |
| No deviation |
| Random corroboration of Contractor-provided and maintained assessment and adjustment sign-off sheet |
| The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered. |
The Contractor shall be given an opportunity to correct non-conforming services at no cost to the Government.
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