36C26118R0306-00003003.pdf

Performance Standards

Required Services Performance

Standards

Acceptable Quality

Level (AQL)

Monitoring Incentives/

Disincentives

Prepare and maintain the

Project

Management Plan

(PMP)

PMP contains, at a minimum, the sections listed in section 5.a.1 of the PWS and is updated to include approved changes

PMP is complete and contains the level of detail commensurate with the size, scope and complexity of the activities to be performed under the contract, and is updated prior to executing the activities affected by the change.

100% review by the COR.

The Government will not pay for services that do not conform or do not meet performance standards, or have not been properly rendered.

The Contractor shall be given an opportunity to correct non-conforming services at no cost to the

Government.

Present progress reports

Progress reports are consistent with project management plan

No deviation. 100% review by the COR.

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost to the

Government.

Present meeting minutes

Complete meeting minutes are presented within three (3) days of each meeting

Meeting minutes are complete and contains the level of detail appropriate to accurate capture the meeting’s content, including, but not limited to, discussion points, action items, and issues. Meeting minutes are delivered within (3) business days of each meeting.

100% review by the COR.

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost to the

Government.

Provide inventory management reporting capabilities

FF&E items are entered and managed using the contractor’s inventory management system. FF&E items can be tracked to the purchase order and the physical location in the warehouse facility.

100% accuracy and

100% completeness

Random inspection of inventory management report; VA

Logistics personnel will reconcile report against the report generated from

VA legacy system

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost

Track building and

FF&E damage in

PlanGrid

Building and FF&E damage identified by the Contractor is logged in PlanGrid

100% accuracy and

100% completeness with identified damage entered into PlanGrid within one (1) business day

Random inspection

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost to the

Government.

Place and install

FF&E items

All FF&E is placed and installed per the door report

100% accuracy and

100% completeness

100% inspection

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost

Provide user and operating manuals

All FF&E item user and operating manuals provided to the COR during FF&E post-installation acceptance

No deviation 100% inspection by

COR

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost to the

Government.

Provide excess parts/items

All FF&E excess parts/items delivered to the VAPAHCS facility within seven

(7) calendar days after the completion of the

Receiving and

Installation Phase

No deviation 100% inspection by

COR

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost

Deactivate

Existing Clinic

Move all existing

FF&E and IT product from existing clinic within limited timeline of seven (7) calendar days.

Provide dumpsters as needed to minimize delay time of product extraction.

Leave space in clean condition.

100% accuracy and

100% completeness

100% inspection by

COR

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost

Transport and

Warehouse

Existing FF&E and

IT product

Inventory Control system to be developed to confirm product being transported and warehoused is accounted for against

VA inventory system.

Photo document any product considered damaged prior to handling and moving.

100% accuracy and

100% completeness

100% inspection by

COR

The Government will not pay for services that do not conform or do not meet performance standards, or have opportunity to correct non-conforming services at no cost