36C24819Q0892-0002003.docx

Attachment C – B.3 Performance Work Statement

B.3 PERFORMANCE WORK STATEMENT (PWS)

1. GENERAL REQUIREMENTS

1.1. The Contractor shall be responsible for allocating all equipment and personnel, including back-up resources, to provide solid waste collection and disposal services at the Miami VA Medical Center (VAMC) and affiliated facilities. This contract requires timely and responsive quality services.

1.2. The Contractor shall provide for the removal, hauling, and disposal of garbage, construction & demolition debris waste, regulated medical waste, and recycling materials. The Contractor shall furnish compactors and dumpsters, as needed.

1.3. The contractor shall be responsible for delivery of the containers and any other necessary equipment at the start of the contract and as required (in the event quantities of waste materials increase) during the term of the contract, and as designated by the Contracting Officer (CO). The containers shall be fire resistant and will be approved by the CO or Contracting Officer Representative (COR) prior to placement at Government facility. Containers shall be delivered to and placed in the areas designated or directed by the CO or COR. The contractor shall be responsible for the removal of containers at completion or termination of the contract.

2. PLACE OF PERFORMANCE, WORK HOURS, & NORMAL HOURS OF OPERATION

2.1. Miami VA Healthcare System, Bruce W. Carter, 1201 N.W. 16th Street, Miami, Florida 33125, 7:00am to 4:30pm

2.2. Fisher House, 1201 N.W. 16th Street, Miami, Florida 33125, 7:00am to 4:30pm

2.3. Homestead CBOC, 950 Krome Avenue, Suite 401, Homestead, Florida 33030, 8:00am to 4:30pm

2.4. Key Largo CBOC, 105662 Overseas Hwy, Key Largo, Florida 33037, 8:00am to 4:30pm

2.5. Hollywood CBOC, Hollywood Medical Pavilion, 3702 Washington Street, Suite 201, Hollywood, Florida 33021, 8:00am to 4:30pm

2.6. Deerfield Beach, CBOC, 2100 SW 10 Street, Deerfield Beach, Florida 33442, 8:00am to 4:30pm

2.7. Broward VA Outpatient Clinic (William "Bill" Kling VA Clinic) 9800 W. Commercial Blvd. Sunrise, FL 33351, 8:00am to 4:30pm

2.8. Supply Chain Warehouse, 3200 N.W. 67th Avenue, Building 6, Suite 695, Miami, FL 33166, 7:00am to 4:30pm

2.9. Key West CBOC, 1300 Douglas Circle, Building L-15, Key West, FL 33040, 8:00am to 4:30pm

2.10. Pembroke Pines CBOC, 7369 Sheridan Street, Suite 102, Pembroke Pines, Florida 33024, 8:00am to 4:30pm

2.11. Contractor may perform services Sunday through Saturday, no earlier the 6:00 a.m. and no later than 4:30 p.m.

2.12. Normal hours of operation for Miami VAMC facilities are from 7:30 a.m. to 4:30 p.m., Monday through Friday except Federal Holidays. The following holidays are observed by the Department of Veterans Affairs:

Table 2.12

2.12.1. If the holiday falls on a Sunday, the following Monday will be observed as a National holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National holiday by the U. S. Government Agencies, and any day specifically declared by the President of the United States of America.

3. CONTAINER SIZES AND LOCATIONS

3.1. Miami VAMC

Table 3.1

3.2. Supply Chain Warehouse

Table 3.2

3.3. Key Largo CBOC

Table 3.3

4. PERIOD OF PERFORMANCE

5. CONTRACTOR REQUIREMENTS

5.1. Solid waste services are a critical support service for the Miami VAMC and affiliate facilities. Solid waste shall be removed from each facility in an efficient and timely manner so as not to interfere with the day-to-day operations of the VA.

5.1.1. The Contractor shall coordinate and provide a collection schedule to the COR prior to commencing service. The schedule shall identify the day(s) of the week each container is to be service by the Contractor and ensure the collection frequency is adequate to avoid overly full and overflowing containers.

5.1.2. Maintaining the cleanliness and aesthetic appearance of the equipment shall be a high priority. The contractor shall maintain the furnished compactors and containers in a clean and sanitary condition after each disposal run.

5.1.2.1. Compactors and containers for garbage shall be pressure washed every 6 months at no additional cost to the Government.

5.1.3. The compactors and containers shall be kept in good repair: metal containers shall be painted when warranted (e.g. appearance of rust spots, stains, excessive chipped areas, etc..). Lids are to be maintained in operating condition.

5.1.4. The Contractor shall provide a record (weight ticket) of the actual weight of refuse picked-up and delivered to the landfill.

5.1.4.1. Weight tickets shall indicate the weight of Municipal Solid Waste removed from the Miami VA Healthcare System facilities. Waste generated by the Government shall not be co-mingled/hauled in the same trash compactor truck with waste generated by other facilities or agencies serviced by the Contractor. The Contractor shall provide all refuse weight tickets to the following address:

Miami VA Healthcare System 1201 NW 16th Street Miami, FL 33125 Attn: Environmental Services Manager

5.2. Regulated medical waste (RMW) services are a critical support service for the Miami VAMC and affiliate facilities. RMW shall be removed from the facility in an efficient and timely manner so as not to interfere with the day-to-day operations of the VA.

5.2.1. The Contractor shall provide the types and quantities of vehicles, equipment for collection, other related equipment and personnel to provide the required biomedical waste collection and disposal services.

5.2.2. The Contractor shall be required to provide preventive maintenance and emergency repairs to the Contractor provided/owned biomedical waste related equipment if applicable. The Contractor shall provide the removal of the biomedical waste at a minimum of every 28 days (including the pathological waste and chemotherapeutic waste). This shall ensure compliance with the State of Florida Department of Health. Pickup may be more frequent than 28 days. Contractor shall provide flexibility and responsible management of the services to ensure the needs are met.

5.2.3. The Contractor shall provide a trailer for the pathological waste. This trailer shall be exchanged upon each service. At no time shall the facility be without a trailer. Each trailer shall be cleaned thoroughly between services and only clean trailers shall be delivered.

5.3. Recyclable Materials service for the Miami VAMC and affiliate facilities. Recyclables shall be removed from the facility in an efficient and timely manner so as not to interfere with the day-to-day operations of the VA.

5.4. In the case of a hydraulic oil leak or fuel/grease leaks, the driver shall immediately contact the Contracting Officer’s Representative.

5.5. Contractor is required to identify any subcontractors. The Contractor is responsible for supervision, contract compliance and obtaining any necessary documentation from their subcontractors performing under this contract. If the contractor intends to utilize subcontractors and suppliers other than those initially identified, operating licenses, permits, certificates and any other forms required shall be submitted to the Contracting Officer no later than thirty (30) days prior to change. Any and all cost increases to meet requirements caused by such change or any other contractor action relative to solid waste collection and disposal shall be borne by the contractor.

5.6. The Contractor shall provide a contract manager who is responsible for the performance and coordination of work to provide services. The name and phone number (during and after hours) of this person and alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer prior to the contract start date. The contract manager and alternate(s) shall be able to understand, read, fluently speak, and legible write in the English language. This person may perform services under this contract in addition to contract management duties. The contract manager or alternate(s) shall have full authority to act for the contractor in all contractual matters relating to daily operation of this contract. All changes must be provided in writing to the Contracting Officer no later than forty-eight (48) hours prior to the implementation of such changes.

5.7. The Contractor’s employees shall be dressed in appropriate attire and wear an identification badge at all times when servicing at VA facilities.

5.8. The Contractor shall take special care to protect Government property including interior and exterior buildings, furniture, walls, baseboards, and other surfaces. Damage resulting from Contractor operations shall be repaired by the Contractor, including painting, refinishing, or replacement (if necessary), at no additional cost to the Government. Contractor shall be responsible to meet all OSHA/Safety requirements in the performance of the work. This shall include but not be limited to taking all the necessary precautions to protect the patients, visitors and/or staff at each location. Contractor shall be held responsible for any injuries and/or damage, which may be caused as a result of the Contractors failure to adhere to these requirements.

6. PERMITS AND RESPONSIBILITIES

6.1. The Contractor shall, without additional expense to the Government, be responsible for obtaining the necessary licenses and permits, and for complying with any applicable federal, state, and municipal laws, codes, and regulations in connection with performance of the work. Valid licenses and permits shall be maintained for the duration of this contract and shall be provided to the Contracting Officer within (5) business days upon request.

7. REPORTING

7.1. The Contractor shall provide legible, accurate, and compliant copies of manifests certifying the date of service, container size, type of waste, weight (tonnage) for each pick-up. This reporting shall be provided to the Miami VAMC facility representative via e‐mail no later than the close of business on the 5th work day of each month for the month prior.

7.1.1. The Contractor shall provide a record (weight ticket) of the actual weight of refuse picked-up and delivered to the landfill.

7.1.2. The Contractor shall provide a receipt for all RMW each time it is collected and removed for destruction.

7.1.3. Invoices will not be certified for payment unless valid weight tickets and RMW receipts are received.

8. EMERGENCIES

8.1. Contractor shall possess the ability and must respond to emergency situations deemed by the Government. This response must have a maximum execution timeline of 8 hours from the point of the initial call by the Government (e.g. answering service is authorized to accept emergency service calls and contact contractor). Emergency response operations shall be deemed necessary by a multitude of circumstances. As an example, emergency responses shall be required in the case of a natural disaster or in preparation for a natural disaster, an epidemic/pandemic situation, activation of the Hospital Incident Command System, National Emergency Response, etc…

9. ADMINISTRATION

9.1. Facility Orientation - An initial orientation of the facilities will be conducted by the Government at the start of performance. The Contractor shall be responsible for conducting orientation for new employees thereafter.

9.2. Accident Reporting - In the event an accident occurs on the Department of Veterans Affairs property or involving Government personnel or property, the contractor shall contact the VA Police immediately. A report shall be provided to the Contracting Officer and Government representative in writing which shall include the following: (1) the time and date of occurrence; (2) the place of occurrence; (3) a list of personnel directly involved; and (4) a narrative or description of the accident to include chronological order of the accident and circumstances; (5) corrective action to prevent future occurrences.

10. PERFORMANCE STANDARD

10.1. The Government designee shall be responsible for monitoring the Contractor's performance. Performance deficiencies or poor performance identified during the term of the contract shall be documented by the Government and reported to the Contractor. Upon notification of deficiencies or poor performance, the Contractor shall be given a reasonable time to take corrective action. If determined appropriate, the Contracting Officer and/or other VA staff members shall meet with representatives of the Contractor to review performance and resolve issues. All deficiencies or poor performance shall be documented and MUST be corrected within the timeframe specified by the Government. The Contractor shall notify the Contracting Officer when correction(s) have been made. If the appropriate correction is not made within the timeframe specified, the Government shall have the right to terminate the contract in it is entirety. Nothing in this section is intended to modify or waive the government’s rights outlined in 52.212-4.

10.2. PERFORMANCE STANDARDS REQUIREMENTS SUMMARY MATRIX

Indicators Performance Standards

(Positive &/or Negative)

Negative: May result in adverse CPARS.

Observation by Government designee.

Positive: Acceptable rating in CPARS

Negative: May result in adverse CPARS

Observation by Government designee.

Positive: Acceptable rating in CPARS