36C24619Q0876-003.docx

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Patient Lodging
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36C24619Q0876
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36C24619Q0876 P11 QUICK CARD SURVEYS.docx

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Quick Card Survey Richmond VAMC

Please take a few minutes to complete our Quick Card Survey, noting areas needing Privacy is important to us and your personal information and comments will be kept confidential.

EXCELLENT
GOOD
AVERAGE
FAIR
POOR

How would you rate the hotel on an overall basis?

What is your evaluation of your visit

FRONT DESK SERVICES:
EXCELLENT
GOOD
AVERAGE
FAIR
POOR

Check-in, speed/efficiency

Reservations handling

Bellstaff Efficiency

Telephone Operations

Check-out, speed/efficiency

Overall courtesy and friendliness

Comments

HOUSEKEEPING SERVICES:
EXCELLENT
GOOD
AVERAGE
FAIR
POOR

Cleanliness of room on first entering

Cleanliness and servicing during your stay

Guest supplies and amenities

Overall courtesy and friendliness

Comments

ROOM ACCOMMODATIONS:
EXCELLENT
GOOD
AVERAGE
FAIR
POOR

General condition of room

Room temperature

Plumbing

TV

Comments

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