36C10E20Q0200 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

VA

06-05-2020 101-20-3-5884-0066 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Mission Support - Acquisition 1800 G. Street N.W.

Washington DC 20006 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006

36C10E20Q0200 06-05-2020

X X X June 9, 2020 3 PM (ET).

See CONTINUATION Page The purpose of this Amendment is to remove the CMMI V2.0 SVC ML2 Benchmark Appraisal requirement from this procurement.

Quotes are due to the Government on June 9, 2020 3 pm (ET).

CMMI V2.0 SVC ML2 Benchmark Appraisal requirement is removed from this requirement and will be procured at a later date.

Please see continuation pages for revised Price Schedule and Performance Work Statement.

There are no other changes to the solicitation as a result of this Amendment.

Ross Byrne Contracting Officer **Revised Price Schedule & Performance Work Statement

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Services, Nonpersonal; The Contractor shall provide all of the CMMI services stated in task/deliverables 5.1.1 thru 5.1.4a. in accordance with the Performance Work Statement.

Contract Period:

POP Begin: 06-18-2020 POP End: 12-17-2020

GRAND TOTAL

36C10E20Q0200

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B.4 PERFORMANCE WORK STATEMENT

TITLE: CAPABILITY MATURITY MODEL INTEGRATION (CMMI) SERVICES

1. INTRODUCTION/BACKGROUND

Modernization & Process Improvement (MPI) leads the Office of Business Process Integration Improvement (OBPI) process improvement efforts and seeks to obtain CMMI Certification. CMMI is used to guide process improvement across projects, divisions, and entire organizations. CMMI helps organizations streamline process improvement, encouraging a productive, efficient culture that decreases risks and improves customer satisfaction. CMMI benchmark appraisals enable organizations to identify strengths and weakness of current processes, plan for improvement strategy, mitigate risks, demonstrate to customers and business partners the soundness of the organization’s processes, and determine the CMMI maturity levels that represent how well the organization conforms to CMMI best practices. Benefits associated with CMMI include improvement in productivity and quality, increase in customer satisfaction, achievement of business objectives, business growth, and sustained improvements. Obtaining CMMI certification will enable MPI to ensure that best practices and process improvements are sustained long term. This effort aligns with the USB’s priority for continuous process improvement. (CMMI Certifications are reappraised every 3 years.)

1.1 APPLICABLE DOCUMENTS

In the performance of the tasks stated with this contract, the Contractor shall comply with the following:

1.1.1. Capability Maturity Model Integration (CMMI) Institute, Capability Maturity Model® Version 2.0 (V2.0)

1.1.2. Capability Maturity Model Integration for Services (CMMI-SVC), V2.0

2.0 SCOPE OF WORK

This requirement is for on-site/virtual services. These services shall provide program support for the areas outlined in this PWS. These services shall consist of the following tasks:

· CMMI V2.0 (SVC) Appraisal Consulting Services

3.0 PERFORMANCE DETAILS

3.1 PERFORMANCE PERIOD

The Period of Performance will be 6-months, June 18, 2020 thru Dec 17, 2020.

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

4.0 PLACE OF PERFORMANCE

Services shall be provided primarily at the Contractor’s facility with phone/email/Skype access to VBA personnel available during core hours, which are defined as 9:00 a.m. to 3:00 p.m. (ET) daily.

Contractor shall have limited and intermittent access to the Government facility (1800 G Street NW, Washington DC 20006), and will be escorted by Government personnel when on-site.

5.0 SPECIFIC TASKS AND DELIVERABLES STATEMENT

Services performed shall be of a non-personal nature. VBA organizations will not provide supervision of Contractor personnel. Contractor personnel shall at no time allow an employer, employee relationship to develop with VBA organizations or their staff and VBA organizations will refrain from any activities that create the appearance of such a relationship. Contractors shall not perform inherently governmental functions including decision-making, supervision of government employees, supervision of other contractors on other contracts and activities that create the appearance of performing such functions. The Contractor shall perform the following:

5.1 CONSULTANT SERVICES

The Contractor shall assign a Capability Maturity Model Integration (CMMI) Lead Appraiser to provide consultant services. The CMMI Appraiser shall employ a multi-pronged approach to ensure successful achievement of the CMMI SVC V2.0 ML2 Certification for MPI Division. The CMMI Lead Appraiser shall communicate with the Government Point of Contact on all issues related to CMMI Appraisal outcomes. The CMMI Lead Appraiser shall attend the kick-off meeting in person/virtually to discuss the CMMI Appraisal approach, preparation, training, schedule, milestones, and points of contact.

5.1.1 POST-AWARD CONFERENCE/KICK-OFF MEETING

The Contractor shall attend a kickoff meeting to review and discuss the Project Work Plan (PWP) and tasks required for the CMMI Certification to ensure MPI’s questions and concerns have been addressed. At the kick-off meeting, the Contractor shall present the details of its strategic vision, intended approach, and approximated project schedule for review and approval by OBPI. The kick-off meeting will serve to resolve strategic questions, refine goals, define success, and explore the biggest challenges and breakthrough opportunities for VA.

5.1.1 a Deliverable: Action Item List, Meeting Minutes, Plan/Schedule.

5.1.2 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall provide, develop, update and follow a Contractor Project Management Plan (CPMP). The Contractor shall employ a management to include the strategic vision, intended approach, project schedule, and risk management. The Contractor shall submit an updated CPMP with Monthly updates. The CPMP plan is considered complete upon successful completion of the benchmark appraisal.

5.1.2 a Deliverable: CPMP with Monthly Updates.

5.1.3 PROGRESS REVIEW MEETINGS

The Contractor shall hold biweekly progress reviews with the Government Point of Contact, which may be face to face or virtual, to determine the MPI’s progress towards satisfying the practices of CMMI SVC V2.0 ML2 (Maturity Level 2) and to prepare the organization for the subsequent benchmark appraisal. The meeting day/time will be determined by the Government Point of Contact.

5.1.3 a Deliverable: Meeting Minutes

5.1.4 CONSULTING

5.1.4.1 Employs a multi-pronged approach to ensure successful achievement of the CMMI SVC V2.0 ML2 Certification for MPI Division. Consulting services include facilitation of team meetings, instructor-led Appraisal Team Member (ATM) training document and process review and analysis, and CMMI Benchmark appraisal readiness strategies.

The Contractor shall:

5.1.4.2. Review and analyze existing MPI CMMI practice areas and effectiveness for the desired CMMI maturity level and provide support and recommendations for improvement and appraisal preparation.

5.1.4.3. Monitor new and/or existing organization documents and practices and shall revise and maintain a CMMI SVC V2.0 ML2 benchmark appraisal strategy as needed.

5.1.4.4. Collaborate with MPI in identifying best practices and opportunities to improve CMMI practice areas to Level II Maturity.

5.1.4.5. Deliver and document CMMI V2.0 consultation and preparation training to ensure effective preparation of pre-appraisal activities required for a successful CMMI benchmark appraisal.

5.1.4.6. Deliver and document CMMI V2.0 appraisal benchmark training to ensure proper execution of CMMI benchmark appraisal activities required for a successful achievement of CMMI V.20 SVC Maturity Level 2.

5.1.4a. Deliverables: A list of all outputs. Outputs may include the following various reports: Project/work plan, meeting minutes, best practices and training materials

6.0. DELIVERY SCHEDULE

5.1.1

Kickoff Meeting

FFP

Due 5 business days after effective date of task award

5.1.2

Contract Management Plan

Due 15 business days after award

5.1.3

Progress Review Meetings

Due by COB on day following biweekly meeting

5.1.4.5 CMMI V2.0 Consultation and Preparation Training

Due 5 business days after award

5.1.4.6.

CMMI V2.0 Appraisal Benchmark Training

Due by August 2020

7.0 DOCUMENTATION:

The Contractor shall deliver all documentation in electronic format. Acceptable electronic media include MS Word 2000/2003/2007/2010, MS Excel 2000/2003/2007/2010, MS PowerPoint 2000/2003/2007/2010, and MS Project 2010.

8.0 SECURITY

VA Information and Information System Security/Privacy Requirements General. All Contractors and Contractor personnel shall be subject to the same Federal security and privacy laws, regulations, standards and VA policies as VA, including the Privacy Act, 5 U.S.C. §552a, and VA personnel, regarding information and information system security. Contractors must follow policies and procedures outlined in VA Directive 6500, Information Security Program; and VA Handbook 6500.6, Contract Security which are available at: http://www1.va.gov/vapubs and its handbooks to ensure appropriate security controls are in place.

For this contract, the Contractor (CMMI Lead Appraiser) will be provided with OBPI/MPI documentation to review and effectively prepare MPI for the CMMI Benchmark Appraisal. The documentation provided to the contractor will not contain PII. Only VA staff will have access to VA systems. VA sensitive information will not be shared with the Contractor.

The Contractor employees shall not have access to VA sensitive or computer information and will not require routine access to VA Facilities. The Contractor employees shall require intermittent access only and will be escorted by VA employees while at VA Facilities. No background investigation is required.

The C&A requirements do not apply, and a Security Accreditation package is not required.

8.1 VA INFORMATION CUSTODIAL REQUIREMENTS

VA information provided to the Contractor for either the performance or administration of this contract shall only be used for those purposes. No other use is permitted without the CO’s express written authorization. This clause expressly limits the Contractor’s rights to use data as described in Rights in Data - General, FAR 52.227-14(d)(1). The Government shall retain the rights to all data and records produced in the execution or administration of this contract. Prior to termination or completion of this contract, Contractor will not destroy information received from VA or gathered or created by the Contractor in the course of performing this contract without prior written approval by the CO. A Contractor destroying data on VA’s behalf must do so accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, and applicable VA Records Control Schedules. All data and reports shall be transferred to VBA upon contract completion. The Contractor shall not make copies of VA information, electronic or otherwise, except as necessary to perform the terms of the agreement or to preserve electronic information stored on Contractor electronic storage media for restoration in case any electronic equipment or data used by the Contractor needs to be restored to an operating state. The Contractor shall not use technologies banned in VA in meeting the requirements of the contract (e.g., Bluetooth-enabled devices).

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

9.0 PERFORMANCE METRICS

The table below defines the Performance Standards and Acceptable Performance Levels for Objectives associated with this effort. Performance Standard Acceptable Performance Levels Performance Objective

Performance Levels Incentive

2.Efficient and effective in meeting requirements

3. Meets technical needs and mission requirements

4. Offers quality services/products

2.Products completed, reviewed, delivered in timely manner

3. Notifies customer in advance of potential problems

2.Personnel possess necessary knowledge, skills and abilities to perform tasks

The Government will utilize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the contractor is performing the services required by this PWS in an acceptable manner. The Government reserves the right to alter or change the surveillance methods in the QASP at its own discretion. A Performance Based Service Assessment Survey will be used in combination with the QASP to assist the Government in determining acceptable performance levels.

10.0 KEY PERSONNEL

Contractor management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements listed Sections 5.1 and 5.2, of this PWS.

10.1. Key Personnel: Certain skilled experienced professional and/or technical personnel are essential for accomplishing the work to be performed. Key personnel for this effort include the Contractor’s CMMI Lead Appraiser.

10.2. CMMI Lead Appraiser

Description: CMMI V2.0 Lead Appraiser performs tasks requiring preparation and consulting services for MPI’s CMMI SVC V2.0 ML2 benchmark appraisal and facilitation and engagement with the appraisal company. The CMMI Lead appraiser shall review all documents indicated by OBPI/MPI, address questions and concerns, provide training and support, facilitate progress reviews, and prepare the OBPI/MPI for the subsequent benchmark appraisal.

Minimum Education: CMMI V2.0 Lead Appraiser Certification Minimum Experience:

1. At least one year of experience as a certified CMMI V2.0 Lead Appraiser, presenting information (procedural and conceptual) in a clear concise, and engaging manner.

2. At least 10 years of experience in their desired View of the CMMI model and must have served in at least one of the following roles: member of engineering process group (EPG), member of process improvement (PI) team, or process improvement coach.

3. For the Services (SVC) Model: At least 10 years of experience related to service delivery, showing clear evidence of expertise in applicable areas and at least 3 years of experience related to interpreting or applying the CMMI models in a service delivery work environment

4. Must have participated as a team member on at least one benchmark appraisal (either SCAMPI V1.3 A, CMMI V2.0 Benchmark, or CMMI V2.0 Sustainment) and must have participated as a team member on either one additional benchmark appraisal or two evaluation appraisals (SCAMPI V1.3 B, SCAMPI V1.3 C, or CMMI V2.0 Evaluation).

10.3. The CMMI V2.0 Lead Appraiser at a minimum shall have at least one year of experience as a CMMI V2.0 Lead Appraiser. In addition, experience can be demonstrated by certifications such as: CMMI V2.0 Lead Appraiser.

10.4. Substitution of Key Personnel: All Contractor requests for approval of substitutions hereunder shall be submitted in writing to the Government Point of Contact, and the CO at least 10 business days in advance of the proposed key personnel substitution date. The request shall include a detailed explanation of the circumstances necessitating the proposed substitution, a complete résumé for the proposed substitute, and any other information requested by the CO necessary to approve or disapprove the proposed substitution.

New personnel shall not commence work until all required security requirements, including, but not limited to background checks have been fulfilled and résumé provided and accepted. The Government Point of Contact and the CO will evaluate such requests and promptly notify the contractor of approval or disapproval in writing. Substituted personnel must have the same or better education, experience, and credentials as the staff originally proposed, subject to the CO’s express written review and approval.

11.0 CHANGES TO PERFORMANCE WORK STATEMENT

Any and all changes to this PWS shall be authorized and approved only through written correspondence from the CO. Change requests will be monitored by the CO. No payments will be made for any unauthorized supplies and/or services or for any unauthorized changes to the work specified herein. This includes any services performed by the contractor of their own volition or at the request of an individual other than a duly appointed CO. Only a duly appointed CO is authorized to change the specifications, terms, and conditions under this effort.

11.1 GOVERNMENT RESPONSIBILITIES

The Government shall ensure that the Contractor has access to all necessary reference material and program documentation as appropriate.

12.0 CONFIDENTIALITY AND NON-DISCLOSURE

It is agreed that:

a. Information made available to the contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without prior written approval of the CO.

b. The Contractor agrees to assume responsibility for protecting the confidentiality of Veteran records, which are not public information. Each contractor or employee of the contractor to whom information may be made available or disclosed shall be notified in writing by the client that such information may be disclosed only for a purpose and to the extent authorized herein.

c. The preliminary and final deliverables and all associated working papers, and other material deemed relevant by VA which has been generated by the contractor in the performance of this task order is the exclusive property of the U.S. Government and must be submitted to the CO at the conclusion of the contract.

d. The CO will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this task order. The contractor must release no information. Any request for information relating to this task order presented to the contractor must be submitted to the CO for response.

e. Press releases, marketing material, or any other printed or electronic documentation related to this project, must not be publicized without the written approval of the CO.

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