3. Senior Salesforce Administrator Developer - IT Staff Aug Specifications.pdf

Specifications for ITS87 IT Staff Augmentation Posting

ITS87 Category 1 Job Title: Senior Salesforce Administrator Developer

EOE Internal Bid Number: 2027ITS87BDTN02 COMMBUYS BID Number: BD-27-1036-EDU02-EDU02-131819

BID RESPONSES ARE DUE: Tuesday, August 11th, 2026 @ 12pm

☒New Posting ☐ Re-Posting:

☐ No suitable resumes received, reposted with no changes (please do not resubmit resumes) ☐ Reposted with skill set edits ☐ Reposted with different title, higher maximum rate ☐ Posting with same requirements as recent posting, do not resubmit resumes submitted in response to that posting.

1. INSTRUCTIONS FOR SUBMITTING RESPONSES:

a. For each response, bidders must provide one resource via both COMMBUYS and email to EOEStaffAugs@mass.gov. This will be set up as an informal bid and resumes will be reviewed as they come in. EOE reserves the right to award before the bid closes.

*Please note: your quote submission will be disqualified if:

• Submit multiple resources in each response.

• Submit the response via email only.

• Submit the response in COMMBUYS only.

b. When submitting resources via COMMBUYS, you must upload:

• Resource’s resume

• Resource’s “Right to Represent” documentation

• IT Staff Aug Resource Questionnaire/Vendor's Bid Sheet Submittal Form

c. When submitting resource via email to EOEStaffAugs@mass.gov , you must include the below information:

• In the subject line: add the EOE internal bid number and the resource’s name.

o For example: 2027ITS87BDTNXX – resource’s name

• In the body of the email submission, please include:

o IT Staff Augmentation vendor name:

o Resource’s primary employer name (even the same as IT Staff Aug vendor):

o Resource’s “Right to Represent” documentation o IT Staff Augmentation vendor hourly bill rate:

o Resources’ hourly pay rate:

mailto:EOEStaffAugs@mass.gov mailto:EOEStaffAugs@mass.gov

The Pay Rate is the direct pay the resource receives, whether paid by the vendor or the vendor’s subcontractor o Provide differential percentage:

Preference may be given to proposals with low bill rate/pay rate differentials;

proposals with bill rate/pay rate differentials higher than 38% will be disqualified.

2. STANDARD REQUIREMENTS:

A CORI requirements: Yes, after resource selection B Interview requirements: Yes C Interview format: In person in the Everett MA office D Total number of positions: 1 E Maximum number of resumes per ITS87 Vendor: 2 F Maximum hourly bill rate: $110 G Project(s) duration: Agreed upon start date through

06/30/2027 with the option to renew every year

H Standard work location: Hybrid, one day per week in the Everett MA office

I Standard Hours per day/week: 7.50 hours/day or 37.50 hours/week J Quote submitting instructions (see above for detailed instructions):

For each response, all bidders MUST submit one resource via both COMMBUYS and email to eoestaffaugs@mass.gov

Note: Do not sumbit multiple resumes/resources for each response.

3. WORKSITE:

135 Santilli Highway Everett, MA 02149

4. ADDITIONAL SPECIFICATIONS AND REQUIREMENTS:

• This position may be filled prior to close date.

• This contract will be based on 37.50 hours work week and when added up on a yearly basis, 48 weeks a year (i.e., the contractor is expected to take all state holidays, 10 sick/vacation days unpaid). Resources must clearly be informed of this information.

• This Request for Quote (RFQ) and all responses here to, including the winning bid, shall become public record as of the date the contract references here in is awarded and can be obtained from the Executive Office of Education, under the Freedom of Information Act.

• This RFQ is open for responses to the awarded vendors of the Operational Services Division Statewide Contract: ITS87 Staff Augmentation mailto:eoestaffaugs@mass.gov

• If the resource has a relative working at the Executive Office of Education, this information must be identified during submission to this request.

• Each submission must include a completed questionnaire which is entitled Staff Aug Resource Questionnaire. This can be found as an attachment in the bid posting on COMMBUYS.

Preference may be given to proposals with low bill rate/pay rate differentials, and proposals with bill rate/pay rate differentials higher than 38% will be disqualified.

Executive Order 595 Executive Order #595 requires Executive Department employees to have received COVID-19 vaccination or to have been approved for exemption as a condition of employment. Finalists will be given details about how to demonstrate receipt of vaccination or request an exemption due to a sincerely held religious belief or if the vaccine is medically contraindicated.

Reporting on the start date needed:

ITS87 Staff Aug Vendors must confirm that the resource is available to start on the date needed and identify in advance any reason that might affect the resource’s ability to start on time.

POSITION DESCRIPTION:

Job Description

Job level: Senior Title (Rate Card Title): Salesforce Administrator Developer

Position Description (Overview):

The Executive Office of Education is seeking a Senior Salesforce Administrator Developer to support critical enterprise initiatives. The ideal candidate is a strategic Salesforce professional who goes beyond implementing requirements to understand the underlying business need. They can translate business objectives into scalable, maintainable Salesforce solutions, favoring configuration over customization whenever possible. They can confidently assess and enhance vendor-delivered solutions, challenge assumptions constructively, and collaborate with stakeholders to improve the overall application architecture. They think beyond individual features to create scalable, intuitive solutions that support long-term business goals.

Position Duties/Responsibilities:

• Serves as primary System Administrator for the Salesforce environments.

• Handles all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

• Responds to end user issues, enhancement requests and other administrative needs.

• Coordinates the evaluation, scope, and completion of new development requests.

• Manages the integration of applications connected to Salesforce.

• Works independently with members of the user community to define and document development requirements.

• Facilitates backlog grooming sessions.

• Effectively acts as the liaison between our users and application development team.

• Completes regular internal system audits and prepare for upgrades.

POSITION DESCRIPTION: