Attachment 02_QASP.pdf

RFP 277-24-0621

Attachment 2, QASP

Attachment 2: Quality Assurance Surveillance Plan (QASP)

Technical Support for Drug-Free Workplace

Task/Activity Description

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

DTM & OC

Requirements, Attachment 1c

IT Plans

IT Reports

IT training

Other IT deliverables

IT plans, reports and other IT deliverables are:

• Complete and Accurate:

- Requiring minimal revisions for approval

- current information

- accurate information including costs and calculations

• Compliant:

with security and privacy requirements

• Timely:

according to Delivery Schedule

IT training:

• Complete:

completion of all required training

• Compliant:

with security and privacy requirements

• Timely:

Complete training and submit written proof of training completion on date requested by COR

Contracting Officer’s Representative

(COR)

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status

Reports

• SAMHSA

DTM IT staff feedback

• Monthly Progress Reports

IT plans, reports and other IT deliverables:

• Complete and Accurate:

No more than 2 errors or no more than 2 pieces of missing information per year, for IT deliverables

• Compliant:

No more than 1 IT deliverable is rejected by

SAMHSA, DTM

• Timely:

No more than 1 IT deliverable is received past due date

IT training:

• Complete:

100% contractor staff/consultants/ subcontractors complete 100% of all required training

• Compliant:

100% contractor staff/consultants/ subcontractors are compliant with IT security requirements

• Timely:

All training and proof of training completion are no more than 2 workdays past due date

Description

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Customer Satisfaction Contractor adheres to guidance provided by COR

COR & customer feedback

90% customer satisfaction rate, including COR comments

Task 1 Overall Contract Management and Administration to include cost and time

Communications:

Contractor maintains appropriate communications with COR, CO, DFWP stakeholders and partners:

• Professionalism

• Cooperativeness

• Cordial working relationship

• Responsiveness

• Communicates with Div. of Workplace

Programs (DWP) through COR

• Informs COR of new task activity, budget issues and other issues or problems in a timely manner

• Proactively anticipates needs and problems

Program Support:

Contractor supports the best interest of DFWP and DWP’s mission, i.e., when communicating with agencies and providing recommendations

Budget:

• Contractor remains within or below cost estimates, including meeting cost estimates

• No cost overruns

• Accurate and Complete vouchers;

no unallowable costs Quality Control:

• Internal inspection – appropriate layers of review Revisions:

Draft deliverables for all tasks show revisions (track changes or other method), or rationale for not making revisions

COR/CO

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status Reports

• Budget estimates compared to actual costs/ expenses reports

• Vouchers

• Verbal, written and email communication to COR, CO, DWP staff and DFWP partners and stakeholders

• Feedback from DWP staff, and DFWP partners and stakeholders

• Monthly Progress Reports

Communications:

• No more than 2 complaints per year

• No more than 2 occasions of Contractor not responding to COR’s requests (i.e., emails, phone calls) within same day of request or no later than 8 business hours from request

• No more than 2 occasions of contractor communications to DWP about contract work without informing COR, i.e., contractor emailing DWP staff without sending a “cc” email to COR

• No more than 1 occasion of Contractor not informing COR of new task activity, budget and other issues/problems before they occur

Program Support:

• No more than 2 occasions of communications

(verbal, written draft or final communications) that are not in the best interest of the DFWP and DWP’s mission

Budget:

• No more than 1 occasion of actual cost being above cost estimate

• 0% cost overruns

• No more than 1 voucher per contract year needing revisions after sent to COR, i.e., due to mistakes, incompleteness or unallowable costs

Quality Control:

• No more than 2 identified occasions of skipped layers of contractor review

Revisions:

• No more than 1 occasion of a revised document provided without showing revisions in track changes or other method of showing revisions

Task 1.1 Develop and Finalize Work Plan

Work Plan Deliverables:

(Base Year only)

• 1.1.a.) Draft Work

Plan

• 1.1.b.) Final Work

Plan (Option Years)

• 1.1.c.) Annual

Review of Work Plan

Work Plan (Deliverables 1.1.a., 1.1.b., 1.1.c.):

• Complete:

- minimal missing information

- includes components indicated in

PWS and COR’s revisions, or rationale for not making revisions

• Accurate:

with up-to-date information and minimal errors

• Well-organized:

clear information in concise format

• Timely:

according to Delivery Schedule

COR/CO

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status Reports

• Requested changes

• Monthly

Progress Reports

Work Plan (Deliverables 1.1.a., 1.1.b., 1.1.c.):

• Complete:

No more than 2 pieces of information are missing from Draft Work Plan

• Accurate:

100% information in Draft Work Plan is up-to-date, with no more than 2 errors

• Well-organized:

100% of Final Work Plan is in organized concise format according to template

• Timely:

Work plan is delivered no more than 2 workdays past due date

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 1.2 Contract Management Meetings

Contract Management Kick-off meeting (Base Year only) Deliverables:

• 1.2.a.) Participation

• 1.2.b.) Agenda

• 1.2.c.) Meeting

Summary

IT Privacy & Security Kick-off meeting (Base Year only) Deliverables:

• 1.2.d.) Participation

• 1.2.e.) Agenda

• 1.2.f.) Meeting

Summary

Recurring Contract Management meetings Deliverable:

• 1.2.g.) Participation

Participation (Deliverables 1.2.a., 1.2.d., 1.2.g.):

• Well-prepared:

Contractor/consultants have necessary information for meetings and participate by offering technical expertise

• Timely:

Contractor and consultants are on-time at meetings

Agendas & Meeting Summaries (Deliverables 1.2.b., 1.2.c., 1.2.e., 1.2.f.):

• Complete:

minimal missing information;

includes components noted in PWS and COR’s revisions, or rationale for not making revisions

• Accurate:

minimal errors

• Well-organized:

clear information; concise format

• Timely:

according to Delivery Schedule

COR monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status Reports

• Feedback from meeting attendees

• Observed

Contractor staff/ consultants attendance at meetings

• Review of agendas

• Review of meeting summaries

• Monthly Progress Reports

Participation (Deliverables 1.2.a., 1.2.d., 1.2.g.):

• Well-prepared:

No more than 1 occasion of contractor/consultants not prepared or not participating in meetings

• Timely:

No more than 2 occasions of invited contractor or consultants not attending or being late for meeting

Agendas & Meeting Summaries (Deliverables 1.2.b., 1.2.c., 1.2.e., 1.2.f.):

• Complete:

No more than 1 meeting agenda or summary has no more than 1 piece of missing information

• Accurate:

No more than 1 meeting agenda or 1 meeting summary has no more than 1 error

• Well-organized:

No more than 1 meeting agenda or 1 meeting summary contains disorganized format or unconcise wording

• Timely:

- No more than 1 meeting agenda is no later than

1 workday past due date

- No more than 1 meeting summary is no later than

2 workdays past due date Task 1.3 Administrative Reports

Deliverables:

• 1.3.a.) Monthly

Progress Report

• 1.3.b.) IT Reports

• 1.3.c.) Ad-hoc Administrative

Administrative Reports (Deliverables 1.3.a., 1.3.b., 1.3.c.):

• Complete:

with requested revisions and required components in PWS

• Accurate:

minimal errors; with most current information; accurate costs

• Well-organized:

clear information, succinct format, concise wording, according to template if applicable

• Timely:

according to Delivery Schedule

COR monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status Reports

• Monthly Progress

Administrative Reports (Deliverables 1.3.a., 1.3.b., 1.3.c.):

• Complete:

No more than 1 report has no more than 2 pieces of missing information

• Accurate:

No more than 2 reports with errors; no more than 2 errors in any report; 100% accurate cost information

• Well-organized:

No more than 1 report has no more than 2 pieces of disorganized information

• Timely:

No more than 2 reports are no later than 1 workday past due date

Task 2 Group and Workgroup Support

Task 2.1 Technical SME Meeting Support

Deliverable:

• 2.1.a.) Technical

SME Meeting Support

Technical SME Meeting Support (Deliverable 2.1.a.):

• Well-prepared:

attendees have appropriate expertise; contractor/consultants have necessary information for meetings and participate in meetings; offer technical expertise;

and fulfill their role

• Timely:

Contractor and consultants are on-time at meetings

COR monitoring according to:

• PWS

• Delivery Schedule

• Deliverables

• Status Reports

• Attendee feedback

• Meeting approvals

• Vouchers

• Progress Reports

• Expense Reports

Technical SME Meeting Support (Deliverable 2.1.a.)

• Well-prepared:

No more than 1 occasion of contractor or consultants not being well-prepared, not fully participating in meeting, or not fulfilling their role

• Timely:

No more than 2 occasions of invited contractor staff or consultants being late for meeting or not attending a meeting

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 2.2 Logistical Meeting Support

Deliverables:

• 2.2.a.) Logistical

Meeting Support

- Meeting Design

- Meeting Planning

- Pre-Meeting

- On-Site During

Meeting

- Post-Meeting

• 2.2.b) DTAB

Transcript and Meeting Summary Package

Meeting Materials:

- Transcripts

- Meeting

Summaries

- Agendas

- Presentations

- Other meeting materials

Logistical Meeting Support (Deliverable 2.2.a.):

• Complete:

all details are tended to for meeting planning, arrangements, and meeting activity coordination

• Well-organized:

- meetings are well-planned and well-coordinated

- meeting rooms/virtual platforms are functional and fit purpose of meetings

• Compliant:

with Federal government travel regulations and conference approval requirements

• Timely:

meetings are scheduled and planned far in advance

DTAB Transcript and Meeting Summary Package (Deliverable 2.2.b.):

• Complete:

with all components according to template or requested information

• Accurate:

minimal errors

• Well-organized:

clear information in succinct format and concise wording

• Compliant:

with requirements, i.e., FACA

• Timely:

according to Delivery Schedule;

pre-meeting documents provided before meeting

COR

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status

Reports

• Feedback from attendees

• Conference approvals

• Federal Advisory Committee Act (FACA)

• Vouchers

• Monthly

Progress Reports

• Expense Reports

Logistical Meeting Support (Deliverable 2.2.a.)

• Complete:

No more than 2 meeting details are missing from no more than 1 meeting (i.e., invitee not contacted)

• Well-organized:

- No more than 1 meeting is not well-planned or not well-coordinated

- No more than 2 occasions of meeting problems, or inappropriate meeting room/virtual platform

- No more than 2 complaints

• Compliant:

100% of meetings are compliant with federal travel regulations and conference approval requirements

• Timely:

- Late meeting planning/scheduling – No more than 1 anticipated meeting is planned and scheduled less than 1 month in advance for large meetings, and less than 1 week in advance for small meetings

- No more than 2 occasions of a 15-minute (or more) delay in starting meeting due to logistical issues

DTAB Transcript and Meeting Summary Package (Deliverable 2.2.b.)

• Complete:

No more than 1 meeting document has no more than 2 pieces of missing information for no more than 1 meeting

• Accurate:

No more than 1 meeting document has no more than 2 errors (i.e., errors in spelling, content, scientific terminology)

• Well-organized:

No more than 1 document/report has no more than 2 pieces of disorganized information

• Compliant:

100% of meetings are compliant with FACA or other requirements

• Timely:

- No more than 2 occasions of pre-meeting documents provided to attendees less than 1 week prior to meeting

- No more than 2 occasions of post-meeting documents no more than 2 workdays past due date

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 3 DFWP ASR/Agency Archive Data System

Task 3.1 Operate and Maintain ASR/Archive System:

Records Management Deliverables:

• 3.1.a.) Create New Data

Records

• 3.1.b.) Update Data

Records

Data Collection Deliverables:

• 3.1.c.) Review Data

Collection Documents and Provide Recommended Revisions

• 3.1.d.) Revise Data Collection Documents

• 3.1.e.) Perform Data Collection

• 3.1.f.) Technical Assistance on Data Entry and Reporting

Data Analyses

• 3.1.g.) Perform Data

Analyses

Data Quality

• 3.1.h.) Correct Data

System Review

• 3.1.i.) System

Recommendations

System Modifications/ Enhancements Deliverables:

• 3.1.j.) System Updates

• 3.1.k.) System Upgrades

Records Management (Deliverables 3.1.a., 3.1.b.)

• Complete:

with new and updated data records

• Accurate:

with up-to-date information;

minimal errors; and consistency among records

• Well-Organized:

clear information, well-structured and minimal duplication of data records

• Timely:

according to Delivery Schedule

Data Collection & Analyses & Quality (Deliverables 3.1.c., 3.1.d., 3.1.e., 3.1.f., 3.1.g., 3.1.h.)

(includes these documents: data collection instrument, data entry screens, data reports, alert and launch memos, user guide)

• Complete:

documents, analyses and processes are complete

• Accurate:

content per quality control checks according to Delivery Schedule

(Deliverable 3.1.i.)

• Complete:

recommendations demonstrate detailed review of system and provide rational suggestions

• Well-Organized:

clear recommendations provided in an organized format

System Modifications/ Enhancements (Deliverables: 3.1.j., 3.1.k.)

• Complete:

Updates/upgrades completed according to requests with minimal missed requests

• Timely:

according to Delivery Schedule

COR monitoring according to:

• PWS

• Delivery Schedule

• Deliverables

• Status Reports

• System review

• Review of requested record updates

• Feedback from DWP staff, and DFWP partners and stakeholders

• Contractor’s records of TA provided

• Monthly Progress

Records Management (Deliverables 3.1.a., 3.1.b.)

• Complete/Accurate/Well-Organized/

Timely:

No more than 2 occasions of incomplete, inaccurate or disorganized data records, or delays in accessing records

Data Collection & Analyses & Quality (Deliverables 3.1.c., 3.1.d., 3.1.e., 3.1.f., 3.1.g., 3.1.h.)

(includes these documents: data collection instrument, data entry screens, data reports, alert and launch memos, user guide)

• Complete:

- No more than 1 occasion of incomplete data collection activity, TA or quality control checks

- No more than 1 document/analysis is missing no more than 2 pieces of information requested

• Accurate:

- No more than 2 errors in data collection activity, TA or quality control checks

- No more than 1 document/analysis with no more than 2 errors

• Timely:

No more than 2 occasions of delay no more than 2 workdays past the due date

(Deliverable 3.1.i.)

• Complete & Well-Organized:

No more than 2 pieces of information are missing or in disorganized format

System Modifications/Enhancements (Deliverables: 3.1.j., 3.1.k.)

• Complete:

No more than 2 missed requests for system updates/upgrades

• Timely:

No more than 1 occasion of delay no more than 2 workdays past due date

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 3.2 ASR Annual Data Reporting

Annual Schedule – for Data Collection & Reporting Deliverables:

• 3.2.a.) Draft Annual

Schedule

• 3.2.b.) Final Annual

Schedule

DFWP ASR Annual

Deliverables:

• 3.2.c.) Draft DFWP ASR Annual Aggregate Report

• 3.2.d.) Final DFWP ASR Annual Aggregate Report

• 3.2.e.) Agency Profile Annual Report

Annual Schedule – for Data Collection & Reporting (Deliverables 3.2.a., 3.2.b.)

• Complete:

with due dates for all activities listed in Task 3.2. of PWS, and COR’s revisions

• Accurate:

minimal errors

DFWP ASR Annual

(Deliverables 3.2.c., 3.2.d., 3.2.e.)

• Complete:

with data received and including COR’s revisions

• Accurate:

- minimal errors

- current information

• Well-Organized:

with concise summary highlights and follows template

• Timely:

according to Schedule in Deliverable 3.2.b.

COR monitoring according to:

• PWS

• Delivery

Schedule

• ASR schedule

• Deliverables

• Status Reports

• Goal of 90% agency ASR response rate

• Feedback from DWP staff, DFWP partners/ stakeholders and ASR system users

• Monthly

Annual Schedule – for Data Collection & Reporting (Deliverables 3.2.a., 3.2.b.)

• Complete:

- Draft schedule: missing no more than 2 pieces of information

- Final schedule: 100% complete with due dates for all activities listed in Task 3.2. of PWS and COR’s revisions, or rationale for not making revisions

• Accurate:

Final schedule: No more than 2 errors (i.e., spelling, inappropriate due date)

DFWP ASR Annual Report – Draft (Deliverable 3.2.c.)

• Complete:

Complete with no more than 2 pieces of missing information or data from agency data received (i.e., missing narrative data responses, percent sign, COR’s revisions)

• Accurate:

- No more than 2 inaccurate and invalid data found (i.e., no incorrect auto-calculations)

- No more than 2 errors

- Data discrepancies are resolved with agencies in advance so that no more than 2 data discrepancies are found

• Well-Organized:

- No more than 2 pieces of disorganized data/information

- 85% follows approved outline/template

- Contains graphics summarizing data tables & key information

No more than 1 occasion of 2 or more weeks past due date

DFWP ASR Annual Report – Final (Deliverable 3.2.d)

At least 90% agency response rate or demonstrated attempts to reach unresponsive agencies; includes 100% of data received (including narrative responses); reflects 100% of comments received or rationale for not making revisions

• Accurate:

- 100% accurate with current information and valid data (i.e., no incorrect auto-calculations)

- No more than 2 errors

- Data discrepancies are resolved with agencies in advance such that no data discrepancies are found

• Well-Organized:

- No more than 1 piece of disorganized data/information

- 100% follows approved outline/template

- Contains graphics summarizing data tables & key information

No more than 1 occasion of 2 or more weeks past due date

Agency Profile Annual Report (Deliverable 3.2.e.)

• Complete & Accurate:

- Includes 100% of data received (including narrative responses)

- 100% accurate and valid data

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 3.3 Special Reports

• 3.3.a.) Ad-hoc Special

Data Reports

Ad-hoc Special Data Reports (Deliverable 3.3.a.)

• Complete:

with data received and including COR’s revisions

• Accurate:

minimal errors

• Well-Organized:

clear information in concise format

• Timely:

according to Delivery Schedule

COR monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status Reports

• Feedback from

DWP staff, DFWP partners/ stakeholders and ASR system users

• Monthly Progress Reports

Ad-hoc Special Data Reports (Deliverable 3.3.a.)

• Complete:

- No more than 1 report with no more than 2 pieces of missing information (i.e., missing percent sign)

- Reflects all COR’s comments or rationale for not making revisions

• Accurate:

- 100% accurate with current information and valid data (i.e., no incorrect auto-calculations)

- No more than 1 report with no more than 2 errors

• Well-Organized:

No more than 1 report with no more than 2 pieces of disorganized data/information

• Timely:

No more than 1 occasion of no more than 2 days past due date

Task 4 Certification and Maintenance of Federal DFWP Plans

TA to Agencies Deliverable:

• 4.a.) TA Responses Review Agency DFWP Plans Deliverable:

• 4.b.) Plan Review

Package Notification of Completed Reviews and Plans Deliverables:

• 4.c.) Notification

• 4.d.) Comprehensive

Package of Review Activity

ICG-EC Plan/TDP Reviews Deliverables:

• 4.e.) Plan/TDP Review

Package

• 4.f.) Summary Report of ICG-EC Review Contacting Agencies Deliverables:

• 4.g.) Follow-up with

Agencies

• 4.h.) Identify New

Agencies

• 4.i.) New Contact with

Agencies

TA to Agencies, DFWP Plan Reviews, and Contacting Agencies (Deliverables: 4.a., 4.b., 4.c., 4.d., 4.e., 4.f., 4.g., 4.h., 4.i.)

• Complete:

- TA responses address requesters’ needs

- Plan reviews indicate thorough review activity and compliance with policy requirements

- Summary report includes all ICG- EC reviews and comments

- Comprehensive contact with agencies

• Accurate:

minimal errors

• Timely:

according to Delivery Schedule

COR monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status Reports

• Feedback from

DWP staff and federal agencies

• Monthly Progress Reports

• Model Plan

• TDP Guidance

• Contract’s records of TA provided

TA to Agencies, DFWP Plan Reviews, and Contacting Agencies (Deliverables: 4.a., 4.b., 4.c., 4.d., 4.e., 4.f., 4.g., 4.h., 4.i.)

• Complete:

No more than 1 response/package/report with no more than 2 pieces of missing information

• Accurate:

No more than 1 response/package/report with no more than 2 errors

• Timely:

- No more than 1 response/package/report is no more than 2 workdays past due date

- No more than 1 notification to the COR is no more than 2 workdays past due date

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 5 Notifications to Congress

Deliverables:

• 5.a.) Draft

Notification to Congress

• 5.b.) Final Notification to Congress

Draft and Final Notifications to Congress (Deliverables 5.a., 5.b.)

• Complete:

with components and COR’s revisions, or rationale for not making revisions

• Accurate:

- minimal errors

- accurately follows package requirements

• Well-Organized:

clear information in concise format

• Timely:

according to Delivery Schedule

COR

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status

Reports

• Feedback from

SAMHSA

and HHS

• Monthly Progress Reports

Draft reports (Deliverable 5.a.)

• Complete:

- No more than 1 report with no more than 2 pieces of missing information

- No more than 1 report with no more than 2 missing package components according to requirements

- Missing no more than 2 of COR’s requested revisions or provides rationale for not making revisions

• Accurate:

- No more than 2 errors

- 85% follows package requirements

• Well-Organized:

No more than 2 pieces of disorganized or unclear information, or unconcise format

• Timely:

No more than 1 occasion of 2 or more workdays past due

Final report (Deliverable 5.b.)

• Complete:

100% complete with all information and components according to requirements; reflects all COR’s requested revisions or rationale for not including all revisions

• Accurate:

100% error-free; 100% follows package requirements

• Well-Organized:

No more than 1 piece of disorganized or unclear information, or unconcise format

• Timely:

No more than 1 occasion of no more than 2 workdays past due date

Task 6 DFWP Tools – Updates

DFWP Tools (documents) Deliverables:

• 6.a.) Review

DFWP

Tools

• 6.b.) Revise

DFWP

Tools

• 6.c.) Clearance Documents

• 6.d.) Final

DFWP

Tools

• 6.e.) Recommend Efficiencies

DFWP Tools (documents) (Deliverables 6.a., 6.e.)

• Complete:

recommendations demonstrate detailed and thorough review and provide rational suggestions

• Consistent:

with DFWP requirements and program updates

(Deliverables 6.b., 6.c., 6.d.):

minimal missing information and includes COR’s requested revisions, or rationale for not making revisions

• Accurate/Consistent:

minimal errors; and consistent with requirements and program updates

• Timely:

according to Delivery Schedule

COR

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status

Reports

• Monthly

Progress Reports

• DFWP

program requirements

• Clearance requirements

DFWP Tools (documents) (Deliverables 6.a., 6.e.)

- No more than 2 pieces of information were missed among all documents during review

- 85% recommendations are rational suggestions

• Consistent:

100% consistent with DFWP requirements and program updates

(Deliverables 6.b., 6.c., 6.d.)

• Complete:

- No more than 1 document is missing no more than 2 pieces of information

- Reflects 100% of COR’s comments or rationale for not making revisions

• Accurate/Consistent:

- No more than 1 document with no more than 2 errors

- 100% consistent with requirements and program updates, and contains current information

• Timely:

No more than 1 document is no more than 2 workdays past due date

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 7 Dissemination of Information to DFWP Stakeholders

Distribution Deliverables:

• 7.a.) Routine

Distribution of HHS Certified Lab List

• 7.b.) Occasional Ad-hoc Distribution

Mailing Lists Deliverables:

• 7.c.) Existing mailing lists

• 7.d.) New mailing lists

Distribution & Mailing Lists (Deliverables 7.a., 7.b., 7.c., 7.d.)

• Complete:

- complete email addresses and mailing list updates

- minimal missing components

• Accurate:

Mail-out package components and mailing lists

• Timely:

according to Delivery Schedule

COR

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status

Reports

• Monthly

Progress Reports

• Feedback from COR and recipients on mailing list

Distribute Information Materials & Mailing Lists (Deliverables 7.a., 7.b., 7.c., 7.d.)

• Complete:

- No more than 1 missing package component in mailing

- No more than 1 occasion of 2 or more missed mailing addresses or mailing list updates

- No more than 2 complaints

- 100% follow-up on non-deliverables/email bounce backs

• Accurate:

- No more than 2 errors in no more than 1 mail-out (i.e., sending wrong information, sending to wrong person, error in following mailing instructions)

- Items produced have no more than 2 errors

• Timely:

- No more than 1 occasion of no more than 2 workdays past due date

- 100% of time-sensitive alert notices meet deadline

Task 8 Consultation – Briefings and Trainings

Briefings and Trainings Deliverables:

• 8.a.) Respond to

Requests for Briefings/ Trainings

• 8.b.) Provide Briefings/ Trainings

Briefing/Training Materials Deliverable:

• 8.c.) Other Additional

Presentation Materials

Tracking DPC Briefings Deliverables:

• 8.d.) Arrange, Schedule, Track DPC Briefing Requests

• 8.e.) Report Status of DPC Briefings

Briefings and Trainings (Deliverables 8.a., 8.b., 8.c., 8.d., 8.e.)

• Complete:

- minimal missing information and includes COR’s revisions, or rationale for not making revisions

- detailed tracking of briefings

• Accurate:

- up-to-date information

- minimal errors

- consistent with program requirements and updates

• Well-Organized:

clear information in succinct format and concise wording

• Timely:

- according to

Delivery Schedule

- on time for briefings

COR

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status

Reports

• Feedback from agencies

• Monthly Progress Reports

• Contractor’s records of briefings and trainings provided

• Attended briefings/ trainings

Briefings and Trainings (Deliverables 8.a., 8.b., 8.c., 8.d., 8.e.)

• Complete:

- No more than 2 pieces of missing information

- Missing no more than 2 of COR’s requested revisions or rationale for not making revisions

• Accurate:

- No more than 2 errors

- No more than 2 pieces of inaccurate or inconsistent information

• Well-Organized:

- No more than 2 pieces of disorganized or unclear information, or unconcise format

- No more than 1 occasion of contractor not informing

COR of new DPCs and briefings

- Briefings/trainings are appropriate for audience

• Complaints:

No more than 2 complaints

• Timely:

100% of contractor staff providing briefings/trainings are on time and attend 100% of contractor’s scheduled briefings/trainings

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 9 Subject Matter Expert (SME) Activities/ Special Projects

Deliverable:

• 9.a.) SME

Special Projects

SME Special Projects (Deliverable 9.a.)

• Complete:

- minimal missing information

- includes COR’s revisions, or rationale for not making revisions

• Accurate:

- up-to-date information

- minimal errors

- consistent with program requirements and updates

• Well-Organized:

clear information in succinct format and concise wording

• Thorough:

- provide high quality professional work, i.e., appropriate detail, in-depth research, and demonstrated expertise in successfully addressing topics

- detailed review and rational recommendations

• Timely:

according to Delivery Schedule

COR

monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status

Reports

• Feedback from staff, DFWP partners and stakeholders

• Monthly

SME Special Projects (Deliverable 9.a.)

- No more than 1 document with no more than 2 pieces of missing information

- No more than 1 document missing no more than 2 of COR’s requested revisions, or rationale for not making revisions

• Accurate:

- 100% consistent with program requirements and updates, and contains current information

- No more than 2 errors in no more than 1 document

- No more than 2 pieces of inconsistent information in no more than 1 document (i.e., inconsistent with current program requirements)

• Well-Organized:

No more than 1 document with no more than 2 pieces of disorganized or unclear information, or unconcise format or wording

• Thorough:

- No more than 1 project is provided without appropriate detail, in-depth research and demonstrated expertise in successfully addressing topics

- No more than 1 project is provided without detailed review and rational recommendations

• 100% appropriate staff and consultants with appropriate expertise work on projects; 0% unnecessary staff work on projects

• Complaints:

No more than 2 complaints

• Timely:

No more than 1 occasion of 2 or more workdays past due date

Performance Standard Surveillance Method

Acceptable Quality Level (AQL) (“Satisfactory” rating)

Task 10 Transition/Transfer Activities – Contract Closeout

Deliverable:

• 10.a. 90-Day

Transition Plan

Transition Activities Deliverables:

• 10.b. Implement

Transition Plan

• 10.c. Close-out

Meetings

• 10.d. Training

Transfer Activities Deliverables:

• 10.e. Transfer IT

System

• 10.f. Transfer

Documentation

• 10.g. Notify the COR

System Migration Deliverables:

• 10.h. Work Plan

• 10.i. Approvals for

System Migration

• 10.j. Implement Work

Plan

90-Day Transition Plan/ Transition Activities/Transfer Activities (Deliverables 10.a., 10.b., 10.d., 10.e., 10.f., 10.g.)

• Complete:

- minimal missing information from 90-Day Transition Plan

- completed transition and transfer activities without system disruptions

• Accurate:

minimal errors

• Well-Organized:

clear information in concise format

• Timely:

according to Delivery Schedule and 90-Day Transition Plan schedule

Participation in Close-out Meetings (Deliverable 10.c.)

• Well-prepared:

- contractor and consultants are well-prepared with necessary information

- appropriate attendees offer technical expertise

• Timely:

contractor staff and consultants are on-time at meetings

System Migration (Deliverables 10.h., 10.i., 10.j.)

• Complete:

completed in an efficient manner that does not disrupt system operations

• Timely:

according to migration Work Plan schedule

COR monitoring according to:

• PWS

• Delivery

Schedule

• Deliverables

• Status Reports

• 90-Day

Transition Plan

• Migration Work

Plan

• Feedback from contractor and government confirming effective completion of contract turnover

• Amount of COR time required for transition

• Efficient transition – services continue without disruption

• IT and other requirements

• Monthly Progress Reports

90-Day Transition Plan/Transition Activities/Transfer Activities (Deliverables 10.a., 10.b., 10.d., 10.e., 10.f., 10.g.)

• Complete:

- No more than 2 pieces of missing information, i.e., COR’s revisions

- 100% transition and transfer activities are completed; no unresolved problems

• Accurate:

No more than 1 error

• Well-Organized:

No more than 2 pieces of disorganized information

• Timely:

No more than 1 occasion of no more than 2 workdays past due date

Participation in Close-out Meetings (Deliverable 10.c.)

• Well-prepared:

- No more than 1 occasion of unprepared staff/consultants

- 100% meetings attended by 100% of appropriate staff/consultants with technical expertise

• Timely:

No more than 2 occasions of invited contractor staff/consultants being late for meeting or not attending a meeting

System Migration (Deliverables 10.h., 10.i., 10.j.)

• Complete:

100% efficient and orderly contract closeout

• Timely:

No more than 1 hour system disruption

OPTIONAL Task 11 Supplemental SME Activities/Special Projects

Deliverable:

• 11.a. SME Special

Projects

FOR MORE INFORMATION, SEE

TASK 9 in this QASP

SEE TASK 9 in this

QASP

SEE TASK 9 in this QASP

OPTIONAL Task 12 Supplemental Meetings

Deliverable:

• 12.a. Meeting Support

FOR MORE INFORMATION, SEE

TASK 2 in this QASP

SEE TASK 2 in this

QASP

SEE TASK 2 in this QASP

Attachment 2: Quality Assurance Surveillance Plan (QASP) Technical Support for Drug-Free Workplace