Michigan.gov/MiProcurement

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STANDARD CONTRACT TERMS

This STANDARD CONTRACT (“Contract”) is agreed to between the State of Michigan (the “State”) and Forensic Technology Inc. (“Contractor”), a Florida corporation April 1, 2025 (“ ”), and unless terminated, will expire on March 31, 2030 (the “Term”).

-year period(s). Renewal is at the sole discretion of the State and will automatically extend the Term of this Contract. The State will ge Notice.

The parties agree as follows:

“ ”) described in a Statement of Work, the initial Statement of Work is attached as Schedule A –

Contractor must furnish all labor, equipment, materials, and supplies necessary for the workmanlike manner consistent with standards in the trade, profession, or industry; (b) meet or f the Contract; (c)

State’s operations; (e) obtain and maintain all necessary licenses, permits or other authorizations necessary for the performance of the Contract; (f) cooperate with the State, of the Contract; (g) return to the State any State-furnished equipment or other resources in the same condition as w f the Contract; (i) comply with all State physical and IT security policies and standards which will be except as mandated by federal disaster response requirements. Any breach under this paragraph is considered a material breach.

All notices and other communications required or permitted under this Contract must ation of receipt; or (c) when

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Charlie Patterson 7975 114th

Largo, FL 33773-5028 Charlie.patterson@leadsonline.com 571-456-6248 execute any change under this Contract (each a “ ”):

Nichole Harrell 320 S Walnut St Lansing, MI 48933

517-449-9245

Charlie Patterson 7975 114th

Largo, FL 33773-5028 Charlie.patterson@leadsonline.com 571-456-6248

The Program Manager for each party will monitor and coordinate the day-to- Program Manager”):

Rebecca Smith 7320 N. Canal Rd Lansing, MI, 48913

517-282-8134

Sarah Nutter

Dimondale, MI 48821

517-285-7406

Charlie Patterson 7975 114th

Largo, FL 33773-5028 Charlie.patterson@leadsonline.com 571-456-6248 the opinion of the State, it will ensure performance of the Contract.

See Schedule C – Insurance Requirements.

The relationship between the parties is that of independent contractors. Contractor, its employees, and agents will not be considered employees of the

Contractor, an Contractor’s employees and any subcontractors. Prior performance does not modify Contractor’s status as an independent contractor. Neither party has authority to contract for nor

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If a Statement of Work requires Contractor to create any intellectual property, Contractor hereby acknowledges that the State is and will be the sole and intell intellectual property do not qualify as works made for hire under the Copyright Act, Contractor

Contractor may not delegate any of its obligations under the Contract without of contact regarding all contractual matters, including payment and charges for all Contract conditions contained in this Contract in any subcontract with a subcontractor. Contractor remains responsible for the completion of the this Contract, and the acts and omissions of the subcontractor. The State, in its sole discretion, may require the replacement of any subcontractor.

database o personal information, including, but not limited to, federal tax information. Further, pursuant to

Subcontractors with the result of such background check. For more information, please see Michigan Public Act 427 of 2018.

Contractor must perform background checks on all employees and subcontractors and its employees prior to their assignment. The scope is at the discretion of the State and documentation must be pr associated with the requested background checks. The State, in its sole discretion, may also perform background checks.

Contractor may not assign this Contract to any other party without the prior whole or in part, its rights or responsibilities under this Contract to any other party. If the State

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Contractor will notify the State, within 30 days of any public announcement or otherwise once legally permitted to do so, of a change in Contractor’s organizational structure or ownership. For purposes of this Contract, a change in control means any of the following: (a) a sale of more than 50% of Contractor’s stock; (b) a sale of substantially all of Contractor’s assets;

consolidation of Contractor with any other entity; (e) a change in ownership through a excl

Contract and all of its obligations under this Contract.

Contractor is not authorized to begin performance until receipt of authorization as calendar days of the State’s receipt of them (“ performing any further inspections; (ii) demand performance at no additional cost; or (iii) terminate this Contract in accordance with Section 24, Termination for Cause.

must determine an agreed to number of days for re-this Contract.

set forth in this Contract, the State may cancel the order in whole or in part. The State, or a third premises with transportation and handling charges paid by Contractor, unless otherwise property upon acceptance.

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State for cost function as warranted during the warranty period, the State may return such non-conforming repair, replacement or a full refund.

to-time by the State. All undisputed amounts are payable within 45 days of the State’s receipt.

this Contract are for the State’s exclus not responsible for taxes imposed or assessed on Contractor.

The State has the right to withhold payment of any disputed amounts until the parties agree as to all claims by Contractor against the State for payment under this

The State will only disburse payments under this Contract through Electronic Funds Transfer (EFT). Contractor must register with the State at electronic fund transfer payments. If Contractor does not register, the State is not liable for nt then due and owing to it by Contractor against any amount payable by the State to Contractor under this Contract.

must comply with the stop work order upon receipt. Within 90 calendar days, or any longer

Version 2024-2 Page 6 of 31 period agreed to by Contractor, the State will either: (a) issue a notice authorizing Contractor to ompensation during a stop work period.

(a) The State may terminate this Contract for cause, in whole or in part, proceedings, or obligations under this Contr be construed to mean that other breaches are not material.

(b) If the State terminates this Contract under this Section, the State will issue a termination notice specifying whether Contractor must: (i) cease performance immediately. Contractor within 60 calendar days of

State under this Contract or (ii) contin determined that Contractor was not in breach of the Contract, the termination will be deemed to obligations of t owed by the Contractor for the State’s reasonable costs in terminating this Contract. Contractor must promptly reimburse to the State any fees prepaid by the State prorated to the date of such termination, including any prepaid fees. The Contractor must pay all reasonable costs incurred by the State in terminating this C fees, court costs, transition costs, and any costs the State incurs to procure the Contract

. The State may immediately terminate this Contract in whole or in part without penalty and for any reason or no reason, including but not limited to, appropriation or budget shortfalls. The termination notice will specify whether Contractor must:

(a) ceas

60 calendar days of the date of this Contract, or (b) continue to perform the Cont 26, Version 2024-2 Page 7 of 31

Upon termination or expiration of this Contract for any reason, 90 calendar days), and to facilitate the orderly transfer of suc Such transition assistance may include, but is not limited to: (a) continuing to perform the measures to tra training, equipment, software, leases, reports and other documentation, to the State or the e’s discretion, all termination date; and (d) preparing an accurate accounting from which the State and Contractor may reconcile all outstanding accounts (collect ”). This Contract will automatically be extended through the end of the transition period.

Upon termination or expiration of this Contract for any reason, Contractor must take all necessary and appropriate steps, or such other action as the State may d

Contractor must defend, indemnify and hold the State, its departments, from and against any and all actions, claims, losses, liabilities, damages, costs, attorney fees, or relating to: (a) any breach by Contractor (or any of Contractor’s employees, agents, subcontractors, or by anyone else for whose acts any of them may be liable) of any of the promises, agreements, representations, warranties, or insurance requirements contained in this right or other r personal property occurring wholly or in part due to action or inaction by Contractor (or any of Contractor’s employees, agents, subcontractors, or by anyone else for whose acts any of them may be liable); and (d) any acts or omissions of Contractor (or any of Contractor’s employees, agents, subcontractors, or by anyone else for whose acts any of them may be liable).

Contractor must, to the satisfaction of the State, demonstrate i these obligations.

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The State is entitled to: (i) regular updates on proceeding status; (ii) participate in the defense of cost and expense, if the State deems necessary. Contractor will not, without the State’s prior written consent (not to be unreasonably withheld), settle, compromise, or consent to the entry

The State is constitutionally prohibited from indemnifying Contractor or any third parties.

If, in either party’s opinion, any piece of equipment, software, infringement claim, Contractor must, at its expense: (a) procure for the State the right to ify the same so that it becomes non-infringing; or (c) accept its return by the State with appropriate credits to the State against Contractor’s charges and reimburse the State for any losses or costs incurred as a consequence of the State ceasing its use and returning it.

The State is not liable for consequential, incidental, indirect, or special damages, regardless of the nature of the action.

Contractor must notify the State within 14

Contractor or subcontractor, that arises during the term of the Contract, including: (a) a criminal Proceeding; (b) a parole or probation Proceeding; (c) a Proceeding under the Sarbanes-Oxley roceeding alleging the Contractor or its subcontractors discriminated against its employees, and might reasonably be tract.

State Data data and State Data”);

Version 2024-2 Page 9 of 31 this definition is to be construed as broadly as possible. Upon request, to the State, or a third party designated by the State, all State Data within 10 calendar days of the request and in the format requested by the State. Contractor will assume all costs incurred in compiling and supplying State Data. No State Data may be used for any marketing or commercial purposes.

Non- The parties acknowledge that each party may be communication not intended to be disclosed to third parties.

. For the purposes of this Contract, the term “ ” means all information and documentation of a party that: (a) meaning, was subsequently summarized in writing by the disclosing party and marked e recognized as the Michigan Freedom of Information Act (FOIA); (b) already in the possession of the party’s proprietary rights; (d) obtained from a source other than the disclosing party without ng party). For purposes of this Contract, in all cases and for all matters, State subcontracto

Disclosure to a subcontractor is permissible where: (a) use of a subcontractor is authorized under this Contract; (b) the disclosure is necessary or otherwise naturally occurs in connection with work that is within the subcontractor's responsibilities; and (c) Contractor the State's request, any employee of Contractor or any subcontractor may be required to execute a separate agreement to be bound by the

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. Each party must use its operate with the other party in

. Each party acknowledges that which damage may be inadequately compensable in the form of monetary damages.

breach of the foregoing undertakings, in addition to any other legal remedies which may be n of the State, the immediate termination, without liability to the State, of this Contract or any Statement of Work corresponding to the breach or threatened breach.

. Upon termination of this Contract or a Statement of Work, in whole or in part, each party must, within 5 calendar days must return State Data to the State following the timeframe and procedure described further certify the same in writing within 5 calendar days from the date of termination to the other destroyed after the retention period expires.

Pursuant to MCL 18.1470, the records related to the Contract through the term of the Contract and for 4 years after the latter of the Audit

Version 2024-2 Page 11 of 31 the amount is paid or refunded. Any remaining balance at the end of the Contract must be paid or refunded within 45 calendar days.

Contractor represents and warrants: (a) Contractor is the secret, or other proprietary rights of any third party; (d) Contractor must assign or otherwise

Contract; (f) the Contract signatory has the authority to enter into this Contract; (g) all information furnished by Contractor in connection with the Contract fairly and accurately information furnished and representations made in connection with the award of this Contract is true, accurate, and complete, and contains no false statements or omits any fact that would make the information misleading; and that (i) Contractor is neither currently engaged in nor will engage in the boycott of a person based in or doing business with a strategic partner as described in 22 USC 8601 to 8606. A breach of this Section is considered a material breach of this Contract, which entitles the State to terminate this Contract under Section 24, Termination for Cause.

Contractor will uphold high ethical standards and is prohibited from: (a) creates an appearance of impropriety with respect to the award or performance of the Contract;

consultants working for Contractor, any consideration contingent upon the award of the organiza connection with this Contract.

Contractor must comply with all federal, state and local laws, rules and regulations.

Version 2024-2 Page 12 of 31 requirements, to the extent applicable to this Contract. As required by MCL 408.1112, if the

Contractor or subcontractor risdiction against the Contractor or subcontractor for all damages sustained, together with actual costs and attorney fees at trial and on appeal. If the Michiga

408.1101 (b)) by Contractor and subcontractors must not be less than the wage and fringe

Under the Elliott- et seq et seq.

Contractor and its subcontractors agree not to discriminate against an employee or applicant matter directly or indirectly related to employment, because of race, color, religion, national -09), height, weight, marital status, partisan considerations, any mental or physical disability, or genetic information that is material breach of this Contract.

Contractor, or the name of a subcontractor, manufacturer, or supplier of the Contractor, subsequently appears on the Unfair Labor Practice register compiled under MCL 423.322.

Michigan law, excluding choice-of-forum non conveniens. Contractor must appoint an agent in

Non- Nothing contained in this Contract is intended nor is to be construed as agencies from

Neither party will be in breach of this Contract because of any failure arising from any disaster or acts of god that are beyond their control and without their fault or

Version 2024-2 Page 13 of 31 performance is necessary to ensure public health and safety, the State may immediately contract with a third party.

or Program Managers. Such referral must include a description of the issues and all supporting the dispute within 15 business days. The parties will continue performing while a dispute is not preclude performance.

within 15 business days. The parties are not prohibited from instituting formal proceedings: (a) to respect to creditors; or (c) where a party makes a determination that a temporary restraining

State’s right to terminate the Contract.

News releases (including promotional literature and commercial written instructions of the State.

. All Schedules and Exhibits that are referenced herein and attached hereto are hereby incorporated by reference. The following Schedules are attached hereto and incorporated herein:

Statement of Work

Pricing

Insurance Requirements

This Contract, which includes Statement of Work, and schedules and exhibits, is the entire agreement of the parties related to the Contract his Contract, excluding its schedules, exhibits, and Statement

CONTRACTOR’S INVOICES, -WRAP, SHRINK-

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WRAP, CLICK-WRAP, CLICK- -

PROVIDED WITH ANY OF THE CONTRACT ACTIVITIES, OR DOCUMENTATION HEREUNDER,

EVEN IF ATTACHED TO THE STATE’S DELIVERY OR PURCHASE ORDER, WILL CONSTITUTE A

PART OR AMENDMENT OF THIS C

USER FOR ANY PURPOSE. ALL SUCH OTHER TERMS AND CONDITIONS HAVE NO FORCE AND

ACCESS TO OR USE OF THE CONTRACT ACTIVITIES REQUIRES AFFIRMATIVE ACCEPTANCE OF

SUCH TERMS AND CONDITIONS.

Any right, obligation or condition that, by its express terms or nature and context is obligations, or conditions include, but are not limited to, those related to transition non-bankruptcy.

This Contract may not be amended except by signed agreement between the parties (a “ ”). Notwithstanding the foregoing, no section or sections amended.

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– WORK

Contract 250000000590

Enhancements, Maintenance, and Support for MSP an upgrade to the latest generation of I (FSD) Laboratories’ Firearms Units.

This 3D imaging technology and search engine allows for more timely links between -related incidents and enables FSD laboratories to meet the ATF’s Minimum Required

Operating Standards. This proposal and MSP’s Strategic Direction 2.1.

SCOPE

commissioning, warranty and basic training for the upgraded

FSD Laboratories Information Network Telecommunications Network). JUTNet is a closed network, pre-existing and in operation at the State’s sites.

State’s N

T the following equipment:

1. , each package comprising:

TM Acquisition Station

One (1) Cartridge Case Kit One (1) color printer One (1) Fingerprint reader

2. , comprising:

TM Acquisition Station

One (1) MATCHPOINTTM Analysis Station for Cartridge Cases

One (1) Cartridge Case Kit One (1) color printer One (1) Fingerprint reader

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One-

The installation of the proposed system at the Customer-prepared site will be concluded as follows:

will occur within one (1) working day per equipment package, per site.

working day.

The Contractor material, workmanship, and title.

period may be refurbished products or parts.

The Contractor expressly warrants the products manufactured by it as meeting the applicable

The new systems include an initial one-year arranty upgrades that commences upon the successful completion of the On-Site Acceptance, or three (3)

-year xtended Warranty and Protection Plan to be equipment only.

Refer to the following exhibits of this Statement of Work:

Exhibit 1 – – One Year

Exhibit 2 – –

Recall email to the MSP Program Manager.

The Contractor is an ISO 9001 registered company and engages in quality assurance management procedures that ensure they are meeting the needs of their customers. As per the requirements of

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Equipment d order.

to Michigan State Police Forensic Laboratory at each of the following addresses:

a. 1 system upgrade and 1 new system)

b. 7320 N. Canal Road, Lansing, MI 48913 (1 system upgrade)

c. (1 system upgrade)

d. 1301 Third Street, Detroit, MI 48226 (1 system upgrade)

a) included. The Customer can continue contacting the Contractor’s support center which, if telephone or e- Protection Plan.

b) -site basic user training for a maximum of two (2)

1. Trainees can be exempt from the triage training course under the following conditions:

- The trainee is a Firearms Examiner, or

2. Applicable only for the location where the MACTHPOINT Station will be installed: All users ompletion of the

3.

option, the Customer will be responsible for coordinating training directly with ATF. For more information please contact: - .

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Introductory online courses.

technology.

The Contractor must submit the following written reports to the MSP Program Manager:

1. The Contractor will notify the Program Manager of equipment build status, count, and of all equipment is complete.

The Contractor must attend the following meetings:

1. Kick-

Kick-of the meeting will be to discuss equipment build timeframe. Meeting location, whether in-person

State may request other meetings as it deems appropriate.

Following site installation of the system at the sites, a Test Procedure shall be issued by the Contractor, whereby acceptance testing is to be conducted by the State in accordance to such document. Upon the successful completion of this on-site Test Procedure, the system shall be deemed accepted, upon which the State’s authorized personnel will sign a form. The warranty commences upon the successful completion of the on-site Test Procedure.

Contractor Program Manager

The Contractor must appoint

The Contractor must notify the Contract Administrator at least 30

Contractor Program Manager Contact Information:

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Charlie Patterson

+1 571-456-6248

Charlie.patterson@leadsonline.com

The Contractor must specify its telephone number for the State to contact the Account through Friday.

Charlie Patterson

+1 571-456-6248

Charlie.patterson@leadsonline.com

The Contractor must specify its phone number for the State to contact the Contractor for technical the hours of 8:00 am to 5:00 pm EST.

Technical Support, Repairs and Maintenance Contact Information:

-call support helpdesk, world class training

Phone: +1 866-984-4247

Email: fti.support@leadsonline.com

Friday, 8:00 a.m. to 5:00 p.m. EST and possible night and weekend hours depending on the

The Contractor -the-sun support model which allows the Customer to reach a

-call support helpdesk, world class training

Phone: +1 866-984-4247

Email: fti.support@leadsonline.com

Version 2024-2 Page 20 of 31 and title, and subcontractors.

The Contractor will not be utilizing subcontractors.

The Contractor will be required to While in the site, the Contractor will be escorted at all times by a designated Michigan State Police employee.

Only those with intricate positions where they can support customers. This ensures that our support team is both highly skilled and trustworthy, maintaining the integrity and security of customer data at all times.

the entire length of the Contract.

Consumer Price Index; Producer Price Index; other pricing indices as needed; economic and industry data; manufacturer or supplier letters noting the increase in pricing; and any other data the pricing will remain unchanged unless mutually agreed to by the changes are needed, both parties will negotiate such changes, for no longer than 30 days, unless extended by mutual agreement.

Period.

The appropriate authorizing document for the Contract will be

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The Contractor will be responsible for shipping the goods from its factory to the installation sites, for all charges related to exportation, customs clearance and importation of the goods, as well as duties and taxes related thereto, and for unloading the shipment on the loading dock.

d acceptance of purchase

-site as nes is mandatory before the equipment installation be fully completed. Upon receipt and acceptance of the Customer’s Purchase Order, Forensic Technology will notify ATF accordingly so that the JUTNet process may start. In parallel, the Customer should begi therefore encouraged to begin working with ATF as soon as possible to schedule installation.

ith the prescribed parameters until installation can be scheduled. If this period exceeds sixty (60) days, then the remaining twenty then Forensic Technology will ship in place the equipment whereby title will transfer to the stored at our facilities free of charge. Should the delay exceed sixty (60) days the remaining twenty

The equipment will be shipped . Forensic Technology will be responsible for shipping the goods from its factory to the installation site, for all charges related to exportation, customs clearance and importation of the goods, as well as duties and taxes related thereto, and for unloading the shipment on the Customer’s loading dock.

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-generated

Procedure

The Contractor Program Manager.

and in any subsequent warranty charges.

licensing agreement.

The Contractor’s compliance to the requirements of this Section is based on their current

In accordance with the federal Emergency Planning and Community Right-to-Know Act, 42 USC h hazardous chemical must

Number or Special Item Number.

The Contractor this contract.

Pursuant to MCL 18.1261d, mercury-free products must be procured when possible. The essential. All products containing mercury must be labeled as containing mercury.

ed or otherwise labelled.

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Definition and Purpose

180 calendar days of receipt of order.

AND/OR

exactly the items, brands, and quantities on the Order Confirmation. No substitutions will be allowed without prior written permission by Program Manager and a Change Notice executed by the Contract Administrator.

Acceptable Standard schedule for each Facility

Extenuating circumstances must be communicated by the Contractor to

Confirmation exactly.

designated Michigan State Police Forensic Laboratory personnel

Data Sources, will be considered inaccurate.

The acceptable standard is 100% compliance.

Credit Due for Failing $100.00 -

$500.00 may be assessed beginning with the sixth occurrence of non-

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At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State.

Payments made directly to the state will be completed within 10 days of notice of assessment.

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(see following pages)

The information, technical data, concepts, and designs disclosed herein are the exclusive property and contain proprietary rights, trade secret and confidential business or financial information of Forensic Technology (Canada) Inc. or others that are not to be used, copied, or disclosed to any other party without the advanced written consent of Forensic Technology (Canada) Inc., and/or that are exempt from disclosure under the Freedom of information Act, where applicable. The recipient of this document, by its retention and use, agrees to hold in confidence the information, technical data, concepts, and designs contained herein.

As of March 2025.

1. Support Services

Forensic Technology has several support centers around the globe to serve Customers that subscribe to SafeGuard. The support centers provide:

Customer and technical support via telephone and/or e-mail

24/7 telephone hot line with call-back within one (1) hour

Dedicated toll-free telephone number (if available)

Internet e-mail address: fti.support@leadsonline.com www.ultra-forensictechnology.com

Calls can be placed twenty-four (24) hours a day, seven (7) days a week. If support personnel are unavailable to answer the call immediately, the Customer can leave a voice message and expect a return call within one hour.

Our first line support personnel are an excellent resource for assistance to operators with system-related questions.

2. Technical Support Forensic Technology provides technical support to diagnose and resolve problems. Each call or email generates an incident record with a unique number to track all support requests and activities.

These support tasks are performed using communication channels provided by both Forensic Technology and the Customer in the following sequence:

1. Telephone and emails: These communication channels work for simple incidents where Forensic Technology can guide the user through the solution that does not require a Support Specialist to connect to the site.

2. Remote support: This method is used in the vast majority of cases to ensure quick incident resolution by using a connection to the Customer site using the Customer provided support communication lines. Remote support has the added benefit that incident resolution can be pursued 24/7 by Forensic Technology support personnel, assisted by product experts and developers if required.

3. On-site diagnosis visit: If telephone, email or remote support methods are insufficient to complete the diagnosis and solve the incident, Forensic Technology may dispatch the appropriate resource to the Customer site.

4. On-site repair visit: If an on-site repair visit is deemed necessary following the diagnosis, Forensic Technology will send spare parts and dispatch a certified Field Technician to the Customer site. In certain cases, a follow-up visit with spare parts may be required to complete full incident resolution. After the site visit, a Work Order Summary Report, outlining the activities performed by the Field Technician while on-site, will be sent to the Customer.

Use or disclosure of this data is subject to the restriction outlined on the cover page of this document.

The time for service rendered is directly proportional to the existence and quality of the support communication line installed on-site. Forensic Technology can only provide timely and diligent service of its products (diagnostics, repairs, software upgrades, software patches, etc.) with the presence of recommended and functional support communication lines.

For each incident, Forensic Technology will provide the Customer with the estimated time required to resolve the incident and keep the Customer apprised of the progress. Whenever possible, a temporary solution will be provided. Forensic Technology is committed to sending replacement parts and/or dispatching a Field Technician in a timely manner.

2.1 Assistance with Custom Report Templates

IBIS includes a set of standard report templates. It also includes the functionality for users to generate their own customized report templates based on a variety of parameters. Should users require guidance beyond their basic training, our support specialists will provide expert technical assistance to help create customized report templates.

3. Proactive Warning Service (PWS) With the objective of maximizing system availability, Forensic Technology provides a PWS to its Customers by

With the objective of maximizing system availability, Forensic Technology provides a PWS to its Customers by monitoring in real-time critical system properties and collecting configuration data from IBIS components. These services enable the system to provide our support personnel with information on the following system properties and functions:

Computer:

o Percentage of free disk space o Percentage of free memory

When one or more of the above items deviates from the normal specification, the PWS will corrective action. PWS provides Forensic Technology with the opportunity to swiftly identify and address computer issues and sometimes even before any impact is perceived by the user.

The use of PWS has no impact on the normal operation of IBIS components

NOTE: Customers can opt out of PWS. Customers already subscribing will continue to receive the benefits of this service.

4. Replacement of Defective Hardware Forensic Technology will be responsible for the replacement of defective hardware and any shipping costs. This replacement will be installed by a certified Field Technician. All charges related to the replacement hardware will be paid for by Forensic Technology. Any products or components replaced or repaired will be warranted by Forensic Technology for the balance of the Warranty or SafeGuard period.

Use or disclosure of this data is subject to the restriction outlined on the cover page of this document.

NOTES:

1. Any and all such replacements or repairs necessitated by the fault of the use of power sources supplied by others, or by attack and deterioration under unsuitable environmental conditions, or Customer inappropriate use or negligence, shall be for the account of the Customer. Forensic Technology shall not be obliged to pay any costs or charges including "back charges" incurred by the Customer or any other party except as may be agreed upon in writing in advance by Forensic Technology.

The cost of demonstrating the need to diagnose such defects at the Customer site, if required, shall be for the account of the Customer.

2. This proposal assumes the Customer will provide one (1) able-bodied person to assist the Forensic Technology field technician with equipment lifting during the replacement of defective hardware. The Customer must assign and provide the

Forensic Technology prior to the planned installation date. The Customer will be responsible for ensuring this person has adequate bodily injury insurance coverage. If the Customer cannot provide this person, Forensic Technology will be required to send two (2) field technicians and charge the cost to the Customer.

5. Hardware Replacement Special Circumstances Forensic Technology strives to minimize down time experienced by Customers. As such, under special circumstances, Forensic Customer to replace certain defective hardware/peripheral replacements themselves. These

Specialists, requiring the Cus

6. Workstation Refresh Program The Workstation Refresh Program allows all IBIS BRASSTRAX, IBIS BULLETTRAX, IBIS MATCHPOINT, and Quantum 3D Microscope (Q3M) workstations (computer and monitor) covered by a SafeGuard Warranty and Protection Plan for at least seven (7) consecutive years to and Q3M systems maintain compatibility with new software versions and operating systems and keep performing optimally.

schedule workstation refresh activities. To deliver the maximum value of this program, Forensic Technology will evaluate, prioritize and schedule the refresh activities while ensuring minimal downtime and seamless operations. Forensic Technology commits to the supply of spare parts for a period of seven (7) years from the initial installation of the equipment. For IBIS BRASSTRAX, IBIS BULLETTRAX, IBIS MATCHPOINT, and Q3M products installed for more than seven (7) years, Forensic Technology cannot guarantee its ability to refresh workstations, due to product End of Life or Obsolescence constraints.

7. Preventive Maintenance Visit Forensic Technology will perform a preventive maintenance visit every twenty-four (24) months to ensure the system continues to run at optimal performance. During this visit, the Field Technician will inspect, clean, lubricate, and adjust the system, and will perform visual and functional verifications. The Field Technician will also take note of any worn parts that require replacement, either immediately or during a subsequent site visit.

Use or disclosure of this data is subject to the restriction outlined on the cover page of this document.

8. Ongoing User Training and Skill Development Forensic Technology has developed a blended learning approach which enables users to become proficient in the IBIS and Q3M systems by leveraging a suite of online resources, training and events that offer continuous support and assistance.

8.1 e-Learning Forensic Technology offers a variety of resources on the e-Learning platform to inform users of the most recent developments, best practices, and new products.

All trained users with a SafeGuard agreement have access to a web-based e-Learning platform that hosts training content addressing all aspects of system. This content includes:

Interactive training modules on individual IBIS acquisition and analysis stations How-To videos on specific acquisition and analysis tasks User documentation Protocol and Best Practice documents Recordings of webinars Tutorials and Release Notes on new software releases

Additionally, the e-Learning platform gives users the opportunity to contact and engage with participants will receive an email with their login credentials and a link to the e-Learning platform.

8.2 Virtual Coaching Sessions

As a complement to training, Forensic Technology supports ongoing professional development for users via Virtual Classrooms. These remote coaching sessions with a trainer enable refinement of user skills, guidance on leveraging new functions and features, and exposure to new acquisition and analysis techniques. Virtual coaching sessions are delivered using the either one-to-one or in small groups offer an efficient way to maintain and up level skills to ensure that the Customer continues to achieve optimal performance from their IBIS and Q3M systems.

Virtual coaching sessions are provided for users that have completed Basic User Training and are working regularly with IBIS and Q3M components. This service is available to all users with a SafeGuard agreement, and there is no limit to the number of virtual coaching sessions a Customer can benefit from each year.

Examples of topics covered include:

Review of existing data entries Explanation of acquisition protocols Introduction of new functionalities Guidance on available training material

To request a virtual coaching session, please contact Forensic Technology's support center.

9. Customer Care Program To support Customers in achieving optimal system performance, Forensic Technology assigns a dedicated GCS representative who will act as the point of contact for the Customer. This

Use or disclosure of this data is subject to the restriction outlined on the cover page of this document.

dedicated representative will serve as the liaison between the Customer and the GCS team for all SafeGuard services.

Assistance can be provided with generating system reports, reviewing the Annual Status Report, and addressing questions and concerns. The Customer Care Program focuses on a forward-looking approach to IBIS and Q3M system management, and Customers benefit from proactive recommendations targeted at improving utilization of the IBIS and Q3M systems and identifying opportunities for user skill development.

10. Correction of IBIS Application Errors (Software Bugs) If the Customer detects and reports an application error (software bug) to our support center, an incident will be created with our Software Development department for evaluation and resolution. The committed turnaround time for a resolution is dependent upon the impact that

Customer will be provided with a temporary workaround solution to return to normal operation as fast as possible, while a permanent solution is being developed.

For a major problem (one that seriously reduces the performance and normal operation of the system), a hotfix will be implemented on the system as soon as Forensic Technology engineers devise a solution to the problem. For a minor problem (one that does not severely affect the normal operation of the system), the issue will be addressed and a solution will be implemented in a future software release.

11. Software Upgrades While supported by SafeGuard, the IBIS application software will be upgraded to reflect the new features and functionalities introduced by Forensic Technology. Software upgrades also address the life cycle management of third-party software including database management, and backup software. However, Forensic Technology will upgrade the third-party software supplied with the system only if it is deemed essential.

Upgrades of workstation and server operating systems are excluded from the scope of our SafeGuard offering. If the Customer wishes to upgrade their operating systems, Forensic Technology can provide a proposal containing the cost and detailed information about this service.

11.1 Deployment of Software Upgrades

Software upgrades may be released as a service pack update or as part of a major software version release. After receiving approval from the Customer, Forensic Technology will deploy the software upgrades either using a manual remote method or the Automated Software Deployment System. The latter will accelerate deployments and reduce system downtime by:

Verifying computer hardware requirements

Uploading software packages in the background and during off-work hours

Performing automated software upgrades on multiple IBIS workstations simultaneously

Executing automated software upgrades during off-work hours

Regardless of the deployment method used, software upgrades are deployed using the communication lines and required quality of service can have their software upgraded.

Use or disclosure of this data is subject to the restriction outlined on the cover page of this document.

NOTE: For IBIS Systems connected to NIBIN, all software upgrades, service packs and patches must be approved by ATF prior to their deployment and will be deployed according to the NIBIN approved schedule.

11.2 Minor Hardware Upgrades

Prior to the deployment of a software upgrade, Forensic Technology will evaluate the capacity of each system computer and, if necessary, will upgrade the random-access memory (RAM) and/or hard disk drive. These upgrades will ensure that the new IBIS application software continues to run optimally on the computer. The decision to perform a minor hardware upgrade on a given computer is at the sole discretion of Forensic Technology.

NOTE: For IBIS Systems connected to NIBIN, all hardware upgrades required as a result

11.3 Backward Compatibility

Software upgrades and corrections will provide for backward compatibility with existing data acquired with previous IBIS software versions. Backward compatibility does not apply to the introduction of new products, significantly different technology or between systems operating with different software versions.

11.4 User Documentation

Should a software upgrade require modifications to the documentation, Forensic Technology will amend the user documentation at no extra cost. The documentation is available both on the IBIS workstations and on the e-Learning platform. Additional copies can be made available in PDF format at no extra cost or in printed format at a nominal cost.

12. Annual Status Report During the year, Forensic Technology carries out many activities with users and on their system.

Forensic Technology tracks all of these activities with its incident management database, which allows Forensic Technology to generate and submit the Annual Status Report to the Customer.

This report documents all activities within the last twelve (12) months and is made available to the Customer in PDF. The report documents activities related to the IBIS components: incident management, replacements parts, on-site visits, remote (PWS) and on-site preventive maintenance activities, software upgrades, coaching and new user training, and other events.

NOTE: The content of the Annual Status Report is currently only available in English and Spanish.

13. Travel and Living Expenses Travel and living expenses of Forensic Technology personnel are for the account of Forensic Technology when they are related to the delivery of services included with the SafeGuard plan

14. Advanced Security When a system or network of systems is equipped with the IBIS Advanced Security Package, Forensic Technology performs a series of regularly scheduled services to ensure the system or systems are fully compliant and up-to-date with the security requirements. The IBIS Advanced Security Package may include:

Centralized User management (IBIS Domain)

Use or disclosure of this data is subject to the restriction outlined on the cover page of this document.

User account management as users are added and/or removed Domain controller security policies Update of OS security patches (Operating system upgrades are excluded from the

Advanced Security Package*) Centralized antivirus management Vulnerability management, including running scans, reviewing results and writing reports Collection and archive of security audit logs

* Please contact your sales representative if an operating system upgrade of the IBIS systems is required. When requested, Forensic Technology can perform an analysis of the needs and existing infrastructure and provide a proposal containing the costs and detailed migration plan.

NOTE: For IBIS Systems connected to NIBIN, account management is centralized and controlled by ATF. All requests for account changes must be approved by ATF prior to implementation.

15. SafeGuard Specific Terms

15.1 Exclusions

SafeGuard fees do not include the cost of any repairs required due to the abuse or misuse of

Customer. This includes:

Any damage caused by failure of the Customer to reasonably maintain the hardware and software including, but not limited to, insufficient cooling and inadequate or intermittent power source.

Any damage caused by the addition of unauthorized hardware components and/or software applications to the system.

In such cases, Forensic Technology reserves the right to void any outstanding warranty or SafeGuard agreement. Furthermore, Forensic Technology does not guarantee that any corrective action taken following system abuse or misuse will assure the integrity of the user data.

16. Discontinuation of SafeGuard In the event that a SafeGuard contract is terminated or not renewed, a reactivation fee would apply in order for the equipment to be covered again by a SafeGuard contract. In such cases, in addition to the reactivation fee, Forensic Technology will provide a quotation that will include:

All costs related to performing a site assessment (including labor and travel charges).

All costs for parts that require replacement under the Exclusions clause above, or as a result of failure, lack of maintenance, or non-use.

All costs related to upgrading the installed technology to the then-current supported hardware and software baseline.

17. Availability Commitment Forensic Technology commits to the supply of spare parts for a period of seven (7) years from installation of the equipment. If a defective component cannot be replaced due to discontinuation by its manufacturer, Forensic Technology will make the utmost effort to propose an alternate solution.

Use or disclosure of this data is subject to the restriction outlined on the cover page of this document.

18. Customer-Supplied Communication Lines The maintenance and furnishing of necessary communication lines whether within varied network topologies (inter-site communication lines) or other, will be the responsibility and duty of the Customer.

The time for service rendered is directly proportional to the existence and quality of the service communication line installed on-site. Forensic Technology can only provide timely and diligent service (diagnostics, repairs, software upgrades, software patches, etc.) with the presence of recommended and functional service communication lines. Without an optimal service communication line, Forensic Technology will not be able to deliver services effectively.

Forensic Technology is not responsible for nonfunctional communication lines due to any reason other than a system-related problem. Forensic Technology may have to charge the Customer for any service calls caused by noncompliant communication lines.

19. Optional Services A quotation can be provided for the following, which are not included in the standard services offered with SafeGuard:

Training for new users

Creation of IBIS Custom Report Templates

Change to Customer-Supplied Communication Lines

Customer Requested Data Transfer

Equipment Relocation

Replenishment of Consumables

Hardware Upgrades

Project Management

Please contact your Sales Representative for additional information.

NOTE: Under special circumstances, relocation of equipment within the same building may be performed by the Customer under the guidance of Forensic offered upon certain conditions, which may include: timing and GCS Field Technician availability, proper communication ability, presence and approval of a technical Customer representative, assurance of new location meeting specifications, and agreement to strictly follow Forensic Technolo procedures and guidance. All related activities are managed by the GCS team involving remote Support Specialists, technicians and others, and must be scheduled and approved at least ten (10) business days in advance by all parties.

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Maximize system uptime and efficiency with SafeGuard™:

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• Continuous user education to maintain the highest skill levels.

• Minimize your equipment downtime.

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HOW DOES SAFEGUARD™

FIT YOUR NEEDS?

OPTIONAL SERVICES

MAXIMIZES EQUIPMENT AND PROGRAM UPTIME AND EFFICIENCY

CONTROLS COSTS BY PREVENTING UNEXPECTED EXPENSES FROM EQUIPMENT FAILURE

ENSURES CONSTANT IMPROVEMENT OF YOUR SYSTEMS (ACQUISITION, CORRELATION,

VISUALIZATION, AND ANALYSIS) WITH THE LATEST FEATURES FROM SOFTWARE UPGRADES

ALLOWS YOU TO FOCUS ON SOLVING CRIME AND PROTECTING YOUR COMMUNITY

CUSTOMIZED PACKAGES THAT CAN BE EASILY ADJUSTED AS NEEDS EVOLVE

Additional Training Courses Provide basic training to new users or advanced training to experienced users.

Custom Reports Have our system experts create custom reports such as operational and administrative reports for you.

System Relocation Have all of your LeadsOnline equipment or just a few components relocated by our experts without any worries.

Advanced Security Benefit from centralized user account management with security policies, updates of the OS security patches, centralized…