20201130_RFQ_Attachment 1_SCP_CTSDP_BDE_Performance_Work_Statement.pdf

CTSDP – Brigade

PERFORMANCE WORK STATEMENT (PWS)

School for Command Preparation Command Team Spouse Development Program - Brigade

1. General:

1.1. Description of Services/Introduction: This is a non-personal services contract to provide instruction for the spouses of Brigade Commander and Brigade Command Sergeant Major designees. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform instruction for the spouses of Brigade Command and Brigade Command Sergeants Major designees as defined in this PWS except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: The School for Command Preparation (SCP) is responsible for the education and training of command teams, Commanders, Command Sergeants Major (CSM), and their spouses throughout the Army. The Command Team Spouse Development Program – Brigade (CTSDP-BDE) is a program targeted at the spouses of Brigade Commanders and CSMs.

1.3. Objectives:

• Develop, implement, and maintain an accredited graduate-level course preparing spouses to function as informal leaders within a brigade command environment.

• Instruct the course in support of the CTSDP-BDE for up to 25 students per seminar (1 seminar), 7 times a year from February 2021 thru September 2021.

After September 2021, instruct the course in support of the CTSDP-BDE for up to 16 students per seminar (2 seminars), 7 times a year (OCT-SEP). Provide a certificate of completion.

1.4. Scope: The contractor shall develop, implement, and maintain a graduate level course designed to provide the educational foundation required for the spouses of Brigade Commanders and CSMs to be effective as members of the command team at the senior levels of our Army.

1.5. Period of Performance: The period of performance shall be for one Base Period of approximately 11 months and four 12-month option years.

1.6. General Information

1.6.1. Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-4, Inspection of Services – Fixed-Price).

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government their quality control documentation. The QCP shall be provided to the administrative Contracting Officer (KO) and contract specialist via e-mail within 10 business days of the PSD. The Government will accept, or return the QCP for revision within 10 business days. Any change to the QCP after initial acceptance requires the review and acceptance of the

KO.

1.6.2. Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed IAW the requirements of the contract.

1.6.3. Federal Government Holidays:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.4. Hours of Operation: The contractor is responsible for conducting business while the facility is open, between the hours of 0700-1700 on required dates, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.5. Place of Performance: The work to be performed under this contract will be performed within the Army University footprint, on Fort Leavenworth, KS 66027. All Contractor employees shall abide by local guidance, at each installation, as it pertains to face coverings, physical distancing, and quarantine policies. Any unknowns or uncertainties will be resolved with the KO or COR for questions or concerns.

1.6.6. Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract must have a favorable background investigation to access the non-classified internet protocol router network (NIPRNET).

1.6.6.1. Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.6.2. Key Control: N/A

1.6.6.3. Lock Combinations: N/A

1.6.6.4. Key-pad Access Control: N/A

1.6.7. Special Qualifications: Contractor must be accredited by one of the six US Regional Accrediting Agencies and able to grant a certificate of completion that is recognized by institutions of higher education that grant Graduate degrees.

1.6.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. In progress reviews (IPR) will be held at least quarterly (each 3rd month, counting from the performance start date). At a minimum, the KO, COR, and contractor lead shall attend these IPRs. At these meetings, the Government will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.9. Key Personnel: N/A

1.6.10. Identification of Contractor Employees: The Contractor shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

1.6.11. Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.12. Contractor Travel: N/A

1.6.13. Other Direct Costs: N/A

1.6.14. Organizational Conflict of Interest (OCI): The KO has not identified any OCIs inherent to this requirement. It is the offeror’s responsibility to notify the KO, prior to submission of proposals, if a potential OCI is identified.

1.6.15. Anti-Terrorism (AT) Level I Training. See DFARS 252.204-7004.

1.6.16. Access and General Protection/Security Policy and Procedures. Contractor and employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.16.1. Contractor personnel are required to obtain a Common Access Card (CAC) and comply with Information Assurance (IA) training requirements in order to access classroom automation equipment. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-

05. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.16.2. Contractors Not Requiring a CAC but Require Access to a DoD Facility or Installation. N/A

1.6.17. AT Awareness Training for Contractor Personnel Traveling Overseas. N/A

1.6.18. iWATCH Training. The contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity’s ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of the PSD and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than (NLT) 15 calendar days after completion of training.

1.6.19. Access to Government Information Systems. All contractor employees with access to a Government info system shall be registered in the Army Training Certification Tracking System (ATCTS), and shall successfully complete the DoD Information Assurance (IA) Awareness prior to gaining access to the IS and annually thereafter. DoD IA training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.6.20. Operations Security (OPSEC) Standing Operating Procedure (SOP)/Plan. N/A

1.6.21. OPSEC Training. Per AR 530-1, Operations Security, all contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees shall complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor employee to the COR within 15 calendar days after completion of training by all employees. This training is available at http://www.cdse.edu/catalog/elearning/GS130.html.

1.6.22. Information Assurance (IA)/Information Technology (IT) Certification. N/A

1.6.23. Threat Awareness Reporting Program (TARP). N/A

1.6.24. Facilitators are required to be at the training location starting at 30 minutes prior to the course start time and remain throughout the course duration, and should be prepared to deliver a small group seminar if any last-minute changes to the schedule or speakers should occur.

1.6.25. Facilitators engaged in the virtual delivery option of the course will be proficient in the usage of Blackboard as the delivery platform and will provide written documentation of training on managing students within a distance-learning environment.

Training is available from Blackboard Inc. and shall not be provided by the Government.

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. COMMAND TEAM SPOUSE DEVELOPMENT PROGRAM – BATTALION. A

five-day course that provides instruction on Army programs that exist to support battalion command teams, unit readiness, and Army Families. Additionally, it provides instruction on how groups work, personal insight through the use of self-assessment tools, and personal resiliency programs and techniques.

2.1.2. COMMAND TEAM SPOUSE DEVELOPMENT PROGRAM – BRIGADE. A five-day course focused on the Brigade/06 levels of command.

https://ia.signal.army.mil/DoDIAA/default.asp http://www.cdse.edu/catalog/elearning/GS130.html

2.1.3. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.4. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.5. CONTRACTING OFFICER'S REPRESENTATIVE. An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT

PROPERTY (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.9. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. .

2.1.10. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.11. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN. An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SCHOOL FOR COMMAND PREPARATION. Parent organization that supervises the planning and execution of the CTSDP-BN and CTSDP-BDE.

2.1.15. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.2. ACRONYMS:

AR Army Regulation ADP Army Doctrine Publication CFR Code of Federal Regulations CTSDP-BDE Command Team Spouse Development Program - Brigade CTSDP-BN Command Team Spouse Development Program - Battalion CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) PCC Pre Command Course POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCP School for Command Preparation

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide IT support for all government owned information systems used in the classroom.

3.2. Facilities: The Government will provide the necessary workspace for one (1) contractor staff to provide the support outlined in the PWS to include classroom(s) with all computers, cameras, headphones, microphones and displays necessary to maintain the educational environment. This space will be available for the duration of the course and one day prior for setup.

3.3. Utilities: The Government will provide all utilities associated with paragraph 3.2 for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.4. Equipment: N/A

3.5. Materials: The Government will provide the CGSC Authors Handbook and an example Lesson Plan for the contractors use to complete the deliverables.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials. See paragraph 4.1, above.

4.3. Equipment. See paragraph 4.1, above.

5. SPECIFIC TASKS:

5.1. Task 1 CTSDP-BDE: The contractor shall develop, maintain, and instruct a 25 - 35 hour graduate level seminar that will be given over a 36-hour workweek that covers the following material:

• Entering the Brigade Command Environment

• Assessing/Analyzing Yourself

• Coping Strategies

• Attributes of Effective Leaders

• Group Mentoring and Networking

• Conflict Resolution

• Supporting Personal, Family and Community Resilience

5.1.1. Deliverable: A 5-day seminar that covers the items listed and sets the intellectual foundation and practical application for implementing informal leadership in order to facilitate a positive environment. The seminar will be conducted over 5 days with up to 11 hours’ worth of material provided by Army guest speakers that will be inserted throughout the week. Upon successful completion of the CTSDP-BDE, each student receives a certificate of completion that details the coursework. Contractor shall provide the course agenda to the COR one week prior to the seminar. The Contractor shall provide qualified instructors who are experienced in the area of leadership and resiliency and be able to deliver the curriculum listed in the topics above, at a graduate level equivalent. Seminars shall be conducted using the Adult Learning Model, giving and interpreting learning and personality instruments, managing Senior Leader Panels, and facilitating executive level discussions on relevant topics.

5.1.2. Standard: 100% of the required content is covered.

5.2. Task 2, Material Revision: Contractor shall incorporate material revisions prior to the next class iteration.

5.2.1. Deliverable: Updated instructional materials.

5.2.2. Standard: Lesson plan and student handouts are revised with 100% of identified updates. All materials are due with the course agenda, one week prior to the start of the seminar.

5.3. Task 3, Discussion Panel Facilitation: The contractor shall facilitate up to three question and answer (Q&A) discussion panels each week with the course participants and guests who may include current or former Brigade Command/CSM spouses, Army senior leaders and their spouses, and other special guests as chosen by the government. The Q&A discussions and facilitation will vary based on the preferences of the guest panel members and direction of the government.

5.3.1. Deliverable: Contractor facilitates Q&A discussions as scheduled by the government and shall be prepared to relate the discussion back to participants’ previously expressed interest areas and learning outcomes.

5.3.2. Standard: Contractor facilitates Q&A discussions as scheduled by the government.

5.4. Task 4, Digital Copies of Course Material: Digital copies of course material (lesson plans, slide presentations, student handouts, etc.) shall be provided to the COR for the purposes of distribution to previous course participants for review, distribution to eligible Brigade Command/CSM spouses who are unable to attend the course in the future, and internal use by the government. The digital copies of the material shall contain a written summary of the items listed in 5.1.1. in order to achieve the primary learning outcomes without the need for facilitation or additional explanation. Course material requiring face-to-face group interaction to achieve the learning outcomes will not require a written summary.

5.4.1. Deliverable: Digital copies of the course material to include lesson plans in CGSC format, slide presentations, student handouts, audio/video recordings, summary sheets, etc.

5.4.2. Standard: 60 days after the contractors’ instructional material is approved, digital copies of the summarized course material listed in 5.1.1. shall be provided to the COR in MS Word, PowerPoint or PDF formats. Contractor will have 60 days after any revision to provide the updated material.

5.5. Task 5, Administrative Support of Seminar: The contractor is responsible for the complete set up of his/her assigned small group area or lecture area. Set up includes, but is not limited to, arrangement of classroom furniture (chairs, table); set up of easel;

set up and operation of audio-visual equipment (TV, VCR, overhead projector, etc.) for lecture; and ensure the required instructional materials are available. After the last day of the session, the classroom shall be returned to normal.

5.5.1. Deliverable: The area shall be completely organized at least 30 minutes prior to the start of each day of the seminar. After the last day of the session, the area shall be returned to normal, white boards shall be cleaned, CTSDP materials placed back in storage areas, and the room is ready for others to occupy.

5.5.2. Standard: Classrooms are prepared for instruction in accordance with the stated timeline.

5.6. Task 6, Additional Presentations: No more than two times in a year, the contractor shall provide other presentations, lectures, panels and group discussions (not included in paragraphs 5.1 and 5.3) as required by the government. Contractor shall prepare and present those presentations, lectures, panels and group discussions requested by the government with 14 days’ notice and upon determination of appropriate qualifications by the contractor and the government.

5.6.1. Deliverable:

a. An appropriate length lesson plan for a presentation; lecture; panel or group discussion based upon the subject matter assigned and agreed to between the contractor and the COR. Lesson plan will be in the SCP format in MS Word.

b. An appropriate length presentation; lecture; panel or group discussion based on the lesson plan developed.

5.6.2. Standard: Lesson covers the assigned topic based upon the reference material determined while researching the topic.

5.7. Task 7, Virtual Course Delivery Content Conversion: Within 30 days of award, the contractor shall convert the 15 most critical hours of content, derived from deliverables in paragraph 5.1. and 5.2. as determined by the government, into a synchronous, virtual-delivery modality (facilitator presents material through Blackboard platform). The

Government will be responsible for uploading course content into the virtual platform and maintaining the platform input when provided with the most up-to-date material.

5.7.1. Deliverable: Within 30 days of award, the 15 most critical hours of content are converted for delivery in a synchronous, virtual environment.

5.7.2. Standard: All materials can be loaded on the current virtual platform.

5.8. Task 8, Virtual Course Delivery Option: Given 7-days’ notice, the contractor shall present the 15 most critical hours of the program of instruction, as determined by the government, in a synchronous, virtual format in lieu of a scheduled, 5-day course or as a hybrid option of 1 resident seminar and 1 synchronous, virtual seminar.

5.8.1. Deliverable: Virtual courses are executed over a 5-day period, no more than 3 hours of instruction on any given day.

5.8.2. Standard: 100% of required content is covered.

5.9. Task 9, 3-Day Pilot Option: The Contractor shall prepare the most critical material, as determined by the government, to be presented over a 3-day period in lieu of a scheduled, 5-day course.

5.9.1. Deliverable 1: Prepare the most critical material for a 3-day course as determined by the government.

5.9.2. Standard: Material confirmed by the government for delivery.

5.9.3. Deliverable 2: Given 15 days notification, the contractor shall present the 3-day course in lieu of a scheduled, 5-day course.

5.9.4. Standard: 100% of the prepared material is covered.

5.10. Task 10, Monthly Report: Provide a monthly status report to the COR which includes:

• Contract/Task Order Number and Title

• Period covered by the report

• Date and Name of preparer

• Milestones/Date Due/Government Due/Comments

• Task Title(s) and Number(s)

• Status of deliverables

• Efforts this Reporting Period

• Efforts Projected for Next Reporting Period

• Problem Areas

• Travel completed this reporting period

• Travel projected next reporting period

• General Comments

5.10.1. Deliverable: Monthly Status Report completed by the 5th working day of the following month. This report shall be submitted electronically to the COR, in an MS Office format.

5.10.2. Standard: No more than two reports submitted late; 100% accuracy of the content presented, (minor clerical mistakes that are merely a matter of form and not of substance will be noted for correction).

6. APPLICABLE PUBLICATIONS

AR 600-20, dated 07/24/2020, Army Command Policy, Chapters one, two and five.

AR 600-29, dated 06/07/2010, Fund-Raising within the Department of the Army

AR 608-1, dated 10/19/2017, Appendix J, FRG Operations

AR 608-18, dated 10/30/2007, The Army Family Advocacy Program

AR 608-48, dated 10/30/2007, Army Family Team Building Program

FY 21 and FY 22 Course Schedules