2-my2025-mack-2024-standard-truck-warranty-certificate.pdf

June 2023 Page 1 of 2

Mack Trucks warrants certain individual components of the new Mack truck to be free from defects in material and workmanship under normal use and service up to the periods as specified, provided all Mack Trucks’ maintenance and inspection requirements are followed. See your local authorized Mack dealer for recommended maintenance and inspection procedures. All warranty periods are calculated from date in service of the vehicle. All coverage is 100% for parts and labor subject to the qualifications, limitations, and exclusions as noted.

This warranty applies to Model Year 2025 trucks, AN, GR, LR, PI, TE models, manufactured by Mack Trucks, operated in the United States and Canada with EPA 24 / CARB 24 and newer engines. Specific coverage is based on the application and weight class as described in the following chart:

Standard

NORMAL DUTY

Standard

HEAVY DUTY

Standard

SEVERE DUTY

Typical Vocations Line / Long Haul, Short Haul, or Pickup & Delivery Heavy Line Haul, Construction, Refuse, Fire or Rescue Service Heavy Construction, Heavy Refuse, Off-Road, Heavy Haul, Mining, Logging, or Oil Field

Weight Class Qualifications Vehicle must have

GVWR < 63,000 lbs. (< 28 metric tons) or

GCWR < 110,000 lbs. (< 50 mt.)

Vehicle must have GVWR < 80,000 lbs. (< 36 mt.)

or GCWR < 143,000 lbs. (< 65 mt.)

Vehicle must have GAWR > 52,000 lbs. (> 23.5 mt.)

or GVWR > 80,000 lbs. (> 36 mt.)

or GCWR > 143,000 lbs. (> 65 mt.)

Basic Coverage * 12 months or 100,000 miles (160,934 km)

12 months or 100,000 miles (160,934 km)

12 months or 100,000 miles (160,934 km)

Chassis Towing Towing/Road Service coverage is limited to 90 days or 5,000 miles (8047 km), whichever occurs first, limited to the truck (less trailer) and to a single tow per incident to the nearest authorized Mack Trucks service center. Charges in excess of $1,000 are not covered unless Mack OneCall™ service is contacted and approves additional amounts prior to tow.

Not Applicable

Air Conditioning Air conditioning (sealed system only) is covered for 12 months with no mileage limitation.

Engine / Emission Not covered under this warranty certificate. See respective engine manufacturer’s warranty certificate. See paragraph 19 on reverse side.

Transmission, Driveline, Rear Axle, Front Non-Drive

Steer Axle

36 months or 350,000 miles (563,270 km) Covered Components are as follows:

• Manual Transmission – Transmission assembly • Driveline – Bearings, hangers & shafts

• Rear Axle – Differential carrier assembly & axle housing

• Front Non-Drive Steer Axle – Axle beam, steering knuckle, & tie rod

12 months or 100,000 miles (160,934 km)

Allison Automatic Transmissions are not covered under this warranty certificate. See paragraph 19 on reverse side.

Mack Carrier & Axle Housing 60 months or 750,000 miles (1,207,008 km)

60 months or 500,000 miles (804,672 km)

24 months or 100,000 miles (160,934 km) mDRIVE™ Transmission 60 months or 750,000 miles (1,207,008 km) mDRIVE™ and mDRIVE™ HD mDRIVE™: 36 months or 250,000 miles (402,336 km);

mDRIVE™ HD: 36 months with no mileage limitation

12 months or 100,000 miles (160,934 km);

mDRIVE™ HD: 24 months with no mileage limitation mDRIVE™ Clutch 36 months or

350,000 miles (563,270 km) mDRIVE™ and mDRIVE™ HD

36 months or 250,000 miles (402,336 km) mDRIVE™ and mDRIVE™ HD mDRIVE™: 12 months or 100,000 miles (160,934 km);

mDRIVE™ HD: 24 months or 250,000 miles (402,336 km) mDRIVE™ Transmission Towing

Towing/Road Service on warrantable transmission failures is covered to 24 months or 250,000 miles (402,336 km) whichever occurs first, limited to the truck (less trailer), and to a single tow per incident to the nearest authorized

Mack Trucks service center. Charges in excess of $1,000 are not covered unless Mack OneCall™ service is contacted and approves additional amounts prior to tow.

Not Applicable

Trunnion Bracket 36 months or 300,000 miles (482,803 km)

Limited to Trunnion Bracket & Spindle, Suspension Trunnion (Except Bushings) 12 months or

100,000 miles (160,934 km) (same restrictions as Normal & Heavy)

Cab Structure 60 months or 500,000 miles (804,672 km)

24 months or 200,000 miles (321,869 km)

12 months or 100,000 miles (160,934 km)

Internal Cab Corrosion 60 months or

500,000 miles (804,672 km) 60 months or

500,000 miles (804,672 km) 60 months or

500,000 miles (804,672 km) Covered only where metal is perforated from the inside to the outside. See paragraph 18 on the reverse side.

Frame Rail / Crossmembers 60 months or

500,000 miles (804,672 km) Anthem/Pinnacle Models Only: 72 months or

750,000 miles (1,207,008 km)

36 months or 300,000 miles (482,803 km)

Granite Model only: 60 months or 500,000 miles (804,672 km)

12 months or 100,000 miles (160,934 km)

Noise Emission

LIFE OF VEHICLE: Mack Trucks, warrants to the first purchaser of this vehicle for purposes other than resale, and to each subsequent purchaser, that this vehicle was designed, built, and equipped to conform, at the time of sale to such first purchaser, with all applicable U.S. EPA noise control regulations. This warranty is not limited to any vehicle particular part, component, or system of the vehicle. Defects in the design, assembly, or any part, component, or system of the vehicle, which at the time of sale to such first purchaser, caused noise emission levels to exceed Federal standards, are covered by this warranty for the life of the vehicle. EXCLUSIONS: Failures which arise as a result of tampering rather than from defects in the design, assembly, or any part, components, or system of the vehicle are not covered by this warranty.

* Covered for 30 Days: Fluorescent Lights or Ballast, Light Bulbs, Fuses, Wiper Blades, and All Filters (oil, fuel, air, etc.).

* Covered for 90 Days: Loose Fasteners, Leaking Fittings, or Loose Hose Clamps.

LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR ON THE REVERSE SIDE OF THIS CERTIFICATE.

THESE LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE READ AND UNDERSTOOD.

STANDARD CHASSIS

WARRANTY CERTIFICATE

June 2023 Page 2 of 2

THESE LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE READ AND UNDERSTOOD.

LIMITATIONS – Mack Trucks’ obligation is limited to, at its sole option, repair or replacement of parts which are acknowledged by it to be defective. The defective parts or assemblies replaced shall become the property of Mack Trucks. Warranty repairs performed by an authorized Mack dealer in accordance with the terms of the warranty set forth herein are free of charge. Warranty consideration can only be given if the deficiency is brought to the attention of an authorized Mack dealer upon discovery and the vehicle must be made available, in a timely fashion during the coverage period, for repair.

EXCLUSIONS:

1. REPAIR: In the case of acknowledged defective Covered Parts, exchange with factory remanufactured parts may occur. Warranty repairs do not constitute an extension of any warranty period for any vehicle, component, or part.

2. DAMAGES: Damages due to misapplication, misuse, accidents, negligence, improper operations, alterations, storage or transport, operation at excessive speeds, loading beyond the factory rated load capacity, failure to follow Mack Trucks’ recommended inspection, maintenance, and service procedures, and improper or insufficient maintenance services are not covered.

3. PROGRESSIVE DAMAGE: Damages due to failure of operator to take reasonable precautions to mitigate damage are not covered. Damages to a Covered Part due to failure of non-covered part are not covered. Coverage is limited to failure of a Covered Part directly causing failure of a non-covered part, where reasonable precautions were taken to mitigate damages.

4. APPLICATION: The selling dealer is responsible for designating the correct application and/or specification for a vehicle sold to a customer. Damages due to misapplication, including but not limited to, failures of component parts of vehicles being operated in excess of factory rated load capacities, or the use of a vehicle, component, or part for a purpose for which it was not intended are not covered.

5. ALTERATIONS: Any vehicle, component or part repaired, altered, or inspected in any way, so as to adversely affect, in Mack Trucks’ sole judgment, its stability, durability, or reliability, is not covered.

6. NON-ORIGINAL EQUIPMENT: Any part of the vehicle that fails, malfunctions, or does not perform as a result of improper conversion or installation of bodies or equipment by other manufacturers or suppliers is not covered.

7. MAINTENANCE AND PARTS CONSUMED: Maintenance and inspection requirements found in the Operator’s Manuals and service manuals/instructions, including, but not limited to, engine tune-up, fuel system cleaning, replacement of lubricants and filter elements, adjustments of the engine injection pump/transmission/brakes/linkages, as well as diagnosis, test time and all other adjustments must be followed and are not covered. Parts which are normally consumed or worn out during the vehicle’s normal service life and customarily replaced during usual maintenance service, including, but not limited to, mud flaps and brackets, brake linings, clutch brake, and clutch linings, are not covered.

8. PERFORMANCE COMPLAINTS: Performance complaints are not covered (including, but not limited to, low power and/or poor fuel economy). Coverage is limited to defects in material and workmanship of a Covered Part directly causing the performance issue.

9. WEAROUT: Mack Trucks does not cover normal wear of Covered Parts. Failures attributable to wear are excluded. For example, and without limitation, the wear rate of parts in any engine or transmission, and especially those parts within the combustion area and clutch housing area, will vary depending upon operating conditions and environment. Conditions, such as load, trailer configuration, road speed and road conditions, as well as the quality of fuel, lubrication oil, and all filters bear a direct relationship to the wear rate and resulting life of parts. Depending upon the severity of these various conditions, parts wear and resulting failure could occur within the time limit of the coverage.

10. NON-GENUINE PARTS: Any failure of any vehicle, component or part caused by the use of parts and accessories, or major assemblies and exchange units, which do not meet factory standards is not covered.

11. ODOMETER READING: Any vehicle on which the actual mileage or hours cannot readily be determined, or on which the odometer, hour meter, or Electronic Control Unit has been disconnected, disabled, or altered, may not be covered by this warranty.

12. ACCESS TO INFORMATION: Owner must allow Mack Trucks full access to all data stored in all Electronic Control Modules; failure to do so may result in the loss of warranty coverage.

13. LABOR: Labor to remove and install a Covered Part is included only if a Mack Trucks authorized dealer originally installed the Covered Part. Labor for overtime and/or shift differential is not covered. Excessive labor for a warrantable repair due to the prior installation of equipment or body is not covered.

14. MISC. EXPENSE: Meals, lodging, communications charges, travel time and expense, loss of cargo, downtime, loss of profit/revenue, rental vehicles, driver’s wages, and other miscellaneous expenses are not covered. Shop supplies, lube oil, lubricants, sealers, anti-freeze, filter elements and labor performed by a non-approved location are not covered.

15. ADDITIONAL COMPONENTS: Components or parts that are not installed by Mack Trucks, including winches, power take-offs, dumper, mixer and refuse assemblies, hoists and bodies or other special equipment are not covered. During a warrantable repair, additional time to remove any customer installed components will not be covered under warranty.

Mack Trucks’ factory manufacturing records will be determinative as to factory installed components.

16. TOWING: Unless expressly provided in this Warranty Certificate, expenses for towing or road service are not covered. Failures caused by improper towing technique are not covered.

17. SUSPENSION PARTS: Suspension parts, including but not limited to rubber bushings, torque rod bushings, spring pins and bushings, and greased lubrication points that fail due to improper maintenance, abnormally severe service or abuse are not covered

18. CAB STRUCTURE AND CORROSION: Cab structural defects or cab corrosion that occurs in areas of the cab that previously were damaged, repaired, altered, or modified are not covered. Cab corrosion where metal is perforated from the outside to the inside is not covered.

19. VENDOR ENGINES, ALLISON AUTOMATIC TRANSMISSIONS and ALTERNATE FUEL STORAGE AND DELIVERY SYSTEMS: Vendor engines, Allison automatic transmissions and alternate fuel (CNG/LNG/DME) fuel storage/delivery components used in Mack trucks are warranted by their respective manufacturers and not by Mack Trucks, Inc. Refer to the manufacturers’ warranty statements.

20. OIL CONSUMPTION: Before a claim based upon excessive oil consumption will be considered, the owner must provide proof that all recommended maintenance has been performed and submit adequate documentation to show that oil consumption exceeds Mack Trucks’ published standards. Under no circumstances will warranty pay for repairs related to excessive oil consumption after the earlier of 24 months, 250,000 miles, or 402,000 kilometers.

21. ENVIRONMENTAL DAMAGE: Parts made out of cloth, leather, wood, rubber, synthetics, paint, or chrome which have been affected by exposure to the elements or chemical influence including, but not limited to, road salt/chemicals, industrial fall-out or the use of improper cleaners, polishes and/or waxes are not covered.

22. ALIGNMENT: Alignment of axle(s), balance of tires, changing of axle camber, caster, toe and thrust angle are not covered.

23. GLASS: Glass breakage and scratches are not covered unless physical proof of manufacturing responsibility is established.

24. TIRES: Except as expressly provided in warranty certificates covering Green House Gas (GHG) components, tires are covered only under warranties provided by the tire manufacturer.

25. CHANGES: Mack Trucks reserves the right to make any changes in design, or make additions to or upon its products, without incurring any obligations to install the same changes on vehicles previously built.

THIS WARRANTY IS MADE EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, REPRESENTATIONS OR CONDITIONS, STATUTORY OR OTHERWISE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND OF ANY OTHER OBLIGATION OR LIABILITY ON THE PART OF THE MANUFACTURER INCLUDING, WITHOUT LIMITATION OF THE FOREGOING, CONSEQUENTIAL, INDIRECT, AND INCIDENTAL DAMAGES. MANUFACTURER NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF VEHICLES, COMPONENTS OR PARTS.

Mack Trucks, Inc.

Post Office Box 26259 8003 Piedmont Triad Parkway

Greensboro, North Carolina 27409