2-Attachment 3-B Key Personnel Proposal_Redacted.pdf

Dr. JENNIFER McCHRISTIAN, LCSW jennifer@thecrestccc.com ● linkedin.com/in/drjmcchristianlcsw

Licensed Clinical Social Worker with more than 20 years’ experience solving complex business and operational issues from an innovative and strategic perspective. Highly innovative leader directing acquisitions, human resources, and operations to achieve positive results. Excellent cross-functional leadership skills in high-pressure, challenging, and deadline-driven environments. Fluent ability to analyze organizational structures, business processes, performance measures, and evaluate criteria to transform operations, increase efficiency, and align internal strategies with crucial policy changes in educational, nonprofit, medical and mental health settings.

PROFESSIONAL EXPERIENCE

Owner/Consultant March 2007-Present The Crest Coaching, Counseling, and Consulting

● Provide mentoring, coaching, and clinical oversight for BSW and MSW students and graduates who seek to perform clinical and administrative practice with various populations in multiple community and clinical settings.

● Contract with multiple agencies to assess, diagnosis, treatment planning and provide individual, family, and group therapy sessions with children, adolescents, and adults diagnosed with a variety of disorders including Adjustment Disorders, ADHD, Oppositional Defiant Disorder, Depression, Bipolar Disorder, Anxiety Disorders, and Cognitive Disorders.

● Serve in interim Clinical Administrator, CEO, COO, and CFO roles to create and implement mission driven strategic plans in collaboration with owners, senior management, and stakeholders.

● Identified overall financial improvement processes including contractual fee for service partnerships for transitions program resulting in 25% increased revenue and federal, state, local and private funds.

● Utilize both qualitative and quantitative data analysis to identify and produce streamlined cost-efficient service delivery and sustainability processes including development of SOP’s, job descriptions, staff recruitment, training, and oversight.

● Facilitate connections between community based, non-profit, and faith baith organizations to maximize the overall impact on targeted populations overall well-being.

● Contracted Therapy Agencies o June 2023 – Present Sunflower Living, LLC, Phoenix, AZ (Robert Williams 419.902.6878) –

Therapist; Provide intake assessment, treatment planning, individual and group therapy to youth ages 7-17 in group home setting for children with severe emotional disturbances and juvenile justice involvement.

o May 2022 – Present Zion Institute, Phoenix, AZ (Kandice James 480.440.0834) - Behavioral Health

Professional/Clinical Administrator; Provide Clinical Oversight to all therapists and behavior coaches, complete intake assessments and treatment planning for clients ages 6 – 99; provide individual therapy using multiple modalities for clients diagnoses with severe emotional disturbances.

o August 2021– Present Compass to The Crest, Indianapolis, IN (Self) Owner/Lead Therapist;

Conduct intake assessments, treatment planning, individual counseling for clients ages 6 – 99 for clients suffering from mental illness, severe emotional disturbances, and adjustment disorders.

o May 2020 – June 2022 Divine Changing Hands, LLC, Phoenix, AZ (Sandra Scott 702.773.2872) –

Behavioral Health Professional/Clinical Administrator; Provide Clinical Oversight to all therapists and behavior coaches, complete intake assessments and treatment planning and interventions for clients ages 17 -65 with dual diagnosis of mental illness and substance use disorders.

o June 2009 – January 2018 Midwest Karate School, Indianapolis, IN (Charles Ingram 317.418.4712)

– Clinician and Behavior Coach; Provide assessment and intervention with children (8-17) previously diagnosed with mental illness, severe emotional disturbance and juvenile justice involvement.

Founding Site Director May 2019 – August 2021

Year Up Arizona, East Valley

● Lead and support the development and growth of the inaugural site in collaboration with the national site leaders, the college partner, and local community-based organizations.

● Managed $1.2 Million budget to include student stipend, hardship funding, and general operations of independent site.

● Created and facilitate cross market communication strategies that increase transparency and efficiency in service delivery and Return on Investment (ROI).

● Utilized metric analytics to create programming to provide high support for the high expectations necessary to improve career trajectory of participants.

● Recruited, hired, and managed a multi-disciplinary diverse team of social workers, educators, admissions, employment, and internship managers using a shared vision and mission of closing the opportunity divide.

University of Indianapolis September 2014-May 2019 Founding Director, Student Equity and Success July 2018- May 2019 Office of Inclusion and Equity

● Utilized data driven and cross functional practices to create synergy between various departments, staff, and administration towards a common goal focusing on the greatest risk populations.

● Partnered closely with key university offices and groups to provide strategic leadership for the oversight, implementation, and ongoing evaluation of institutional practices and policies regarding equitable and inclusive student retention and success.

● Advanced a campus culture and climate where all community members experience a sense of belonging, community, and satisfaction on campus utilizing culturally competent communication strategies.

Special Assistant to the President- Student Success September 2017- July 2018 Office of the President

● Appointed to pilot position to examine, evaluate, and intervene on current retention strategies for targeted population of at-risk students. Promoted to permanent position in less than 1 year.

● Explored student resiliency using a humanistic strengths-based approach resulting in an overall measurable impact on university matriculation.

● Employed qualitative and quantitative data analysis to create strategies of student success for enrolled and admitted students.

● Engaged in cross campus multi-disciplinary collaboration to provide holistic all-inclusive solutions to combat attrition and increase retention.

Assistant Director, Social Justice, Mental and Behavioral Health Services September 2014-October 2017 Professional Edge Center

● Built community collaborations to provide experiential learning and employment opportunities to students and alumni of the University of Indianapolis

● Utilized an interdisciplinary team approach to develop and implement individual and group industry specific trainings and workshops that upskill students in preparation for workforce needs

● Spearheaded mentoring program for African American female students and faculty/staff to increase community and retention of participants; Spearheaded the university’s Celebration of Success recognizing the graduation of all African American Students

● Spearheaded initiation of university first Celebration of Success recognizing the academic achievements of African American students. Resulted in annual Celebration of Success.

● Recognized with Enhancing Student Experience Award 2017

Outreach Coordinator/ Patient Navigator July 2008-September 2014 St. Vincent Hospital Cancer Care, Indianapolis

● Forged community connections to provide cancer education opportunities that increased the number of minority patients screened, diagnosed, and treated for cancer throughout Marion County which resulted in annual commitments between the hospital and various community organizations.

● Researched, designed, and implemented a Patient Navigation process for newly diagnosed GYN cancer patients that increased the number of patients screened for depression by 60% and offered intervention services to more than 150 new patients quarterly.

● Led psychoeducational groups for newly diagnosed breast cancer patients and patients two years post treatment. Participants learned to manage anxiety, improve socialization, and learned new coping strategies related to “new normal” post diagnoses.

Assistant Director Clinical Services March 2007- April 2008

Neighborhood Alliance for Child Safety (NACS), Children’s Bureau, Indianapolis

● Engaged formal and informal leaders at the community and state level to build the community capacity for nurturing families while assisting in the development and maintenance of a $1.3 million budget.

● Identified, recruited, trained, supervised, and supported thirteen Neighborhood Liaisons in Marion

County.

● Researched, created, organized, and facilitated appropriate training material for Neighborhood Liaisons including Genogramming, Eco-mapping, and short and long-term budgeting.

Foster Parent Trainer Feb 2006- April 2008

Foster Adoption Kinship Training- Children’s Bureau, Indianapolis

● Developed and implemented family centered training for prospective caregivers.

● Facilitated state approved training for prospective foster, adoptive, and kinship caregivers.

● Provided supportive services to families post training including home visits and referrals to appropriate services while maintaining necessary documentation to ensure licensure of families.

Family Case Manager 2 July 2003 – February 2007

FSSA - State of Indiana, Marion County

● Investigated child abuse and neglect allegations in collaboration with law enforcement.

● Completed safety, risk, and needs assessments for at-risk families and children.

● Provided counseling and supportive services to families to maintain children's safety in their homes.

● Made community referrals and collaborations as necessary to support families.

CERTIFICATIONS

Licensed Clinical Social Worker, Texas State Board of Social Work Examiners 2022- present

Licensed Clinical Social Worker, New Mexico Board of Social Work Examiners 2022- present

Licensed Clinical Social Worker, Arizona Board of Behavioral Health Examiners 2020-present Licensed Clinical Social Worker, Indiana Professional Licensing Agency 2011-present

EDUCATION

Doctor of Social Work, Capella University, Minneapolis, MN 2021

● Influence of a Culturally Relevant Program on Black Women Student Retention Master of Social Work, Indiana University School of Social Work, Indianapolis 2005

● Fit to Be Fathers: A Comprehensive Parenting Curriculum for Incarcerated Fathers

Bachelor of Science, Psychology, Indiana University Purdue University Indianapolis 2001

Kandice R. James

SKILLED DEVELOPER OF TALENT & BUSINESS

Phoenix, AZ | | | www.linkedin.com/in/kandicerjames

SUMMARY

Experienced operations leader, program director, and former first responder with over a decade of experience in emergency dispatching, crisis management, behavioral health services, and organizational development. Strong expertise in human resources, leadership, compliance, strategic planning, and project management. Passionate about optimizing operational systems and enhancing team performance.

EDUCATION

Master of Science – Clinical Mental Health Counseling (In Progress)

Grand Canyon University, Phoenix, AZ

Relevant Coursework: Theories and Models of Counseling, Social and Cultural Psychology, Professional Counseling Ethics

Bachelor of Arts – Psychology

Arizona State University, Phoenix, AZ | 2016 - 2018

Associate of Arts – Psychology

Scottsdale Community College, Phoenix, AZ | 2015 - 2016

KEY SKILLS

• Operations & Project Management

• Human Resources & Talent Acquisition

• Crisis & Emergency Management

• Behavioral Health & Coaching

• Compliance & Policy Development

• Strategic Planning & Leadership

• Organizational Change & Process Improvement

• Public Safety Communications

• Digital Content Creation & Marketing

• Financial & Budget Planning

PROFESSIONAL EXPERIENCE

Director of Operations

Compass to The Crest | Sep 2023 – Present

• Lead organizational strategy, project management, and operational effectiveness.

• Oversee compliance, policies, and procedures to ensure regulatory adherence.

• Manage financial operations, including invoice reconciliation and budgeting.

• Maintain office operations, vendor relationships, and infrastructure support.

• Engage in client outreach, screening, and insurance verification processes.

• Support external relations as a brand ambassador and event coordinator.

• Supervise operational growth initiatives and cross-department collaboration.

Clinical Coordinator & Director of Organizational Development

Zion Institute | Oct 2022 – Aug 2023

• Managed compliance, training, and clinical operations for behavioral health services.

• Developed HR policies, talent acquisition strategies, and DEI initiatives.

• Led process improvement projects, increasing operational efficiency.

• Supervised a team of behavioral health technicians, overseeing case staffing.

Talent Acquisition Specialist

Strategic Solution Partners | Jul 2021 – Dec 2022

• Conducted high-volume interviews and background checks for hospitality industry roles.

• Collaborated on diversity initiatives and process improvements.

• Managed recruitment pipelines and candidate data in Salesforce and Excel.

Wellness Coach

Bayless Integrated Healthcare | Aug 2020 – Dec 2020

• Provided telephonic coaching on stress management, health, and relationships.

• Developed instructional materials and tracked client progress through EHR systems.

• Created and Implemented program compliance spreadsheet to increase team efficiency and ensure program compliance, increasing positive outcomes for participants.

HR Assistant

Aerotek Internal Employee | Jun 2019 – Aug 2020

• Processed payroll and maintained compliance for 300+ employees.

• Managed onboarding, employee relations, and HR software systems.

• Received Rookie of the Year award for excellence in leadership and development.

Emergency Dispatcher/Trainer

Maricopa County Sheriff's Office | Aug 2009 – Mar 2019

• Operated emergency communication systems, dispatching first responders to critical incidents.

• Provided crisis intervention and support to distressed callers in high-pressure situations.

• Trained new dispatchers, ensuring compliance with safety protocols and emergency procedures.

• Managed multiple radio channels, call logs, and data for law enforcement response.

• Supervised teams of 8-12 dispatchers, leading training sessions and performance evaluations.

AWARDS & RECOGNITION

• Outstanding Service to the Community – Scottsdale Masonic Lodge #43 F. A&M | 2012 o Support Operator for a fatal officer involved shooting

• Rookie of the Year – Aerotek | 2019