2-Attachment 3-A Method of Approach.pdf

Solicitation Instructions Part 2

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment 3-A 2 o n l i n e a t : A P P . A Z . g o v

Offer Forms

Request for Proposal Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Attachment 3-A Method of Approach

The offeror is cautioned that it is the offeror's sole responsibility to submit information related to the evaluation categories and that the State of Arizona is under no obligation to solicit such information if it is not included with the offeror's proposal. Failure of the offeror to submit such information may cause an adverse impact on the evaluation of the Offeror's proposal. It is strongly discouraged for you to copy the Scope of Work in lieu of providing unique responses below.

OFFER MAY BE DETERMINED AS NON-RESPONSIVE IF ALL QUESTIONS ARE NOT

ANSWERED FULLY.

Question 1: Describe the steps that you will take to ensure you are meeting the staffing requirements and maintaining staff capacity. Include how you plan to ensure ongoing responsiveness to the requirements of the Contract and to the needs of the State in case of staff turnover for designated Key Personnel.

Include staff turnover rate for the last year;

Detail Entity’s recruitment process including average time to hire staff, and efforts to recruit and maintain staff.

Offeror Response:

Staff Turnover Rate At Compass to The Crest, we have built a strong, stable workforce that allows us to provide consistent, high-quality services without disruption. Over the past year, we have had just one staff departure out of nine employees, a transition prearranged at the time of hire as the individual prepared to launch their own business. This low turnover rate reflects our commitment to employee engagement, professional development, and a supportive work environment, all of which contribute to long-term staff retention.

Stability in our workforce is not just an internal success, it directly impacts the quality of services we provide and ensures compliance with State expectations for reliability, service delivery, and contract capacity. Families depend on familiar, experienced professionals to support them, and our ability to retain staff ensures continuity in care.

While transitions are rare, Compass to The Crest has a structured plan to minimize service disruptions when they occur. In the event of a vacancy, we leverage our pre-screened talent pool to expedite hiring and onboarding for qualified replacements. Additionally, key team members are cross-trained to provide interim coverage while new hires are onboarded. This approach ensures that staffing changes do not delay services or impact the families we serve.

Recruitment Process and Average Time to Hire At Compass to The Crest, we are continuously recruiting to ensure we always have a strong pipeline of qualified candidates ready to step in when needed. This approach allows us to stay ahead of workforce demands and respond quickly to service needs.

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

On average, we hire and onboard new staff within three to four weeks. However, because we maintain a pre-screened applicant pool, we can often expedite hiring when necessary, without compromising on quality or compliance.

Our recruitment efforts are targeted and intentional. We seek professionals with expertise in behavioral health, case management, and family support services, ensuring that every hire aligns with the needs of the contract. We actively recruit through professional networks, behavioral health organizations, and community organizations, allowing us to connect with highly qualified candidates.

Beyond qualifications, cultural competence is key. We prioritize culturally responsive professionals who reflect the diverse communities we serve. This commitment ensures that families receive equitable and effective services, improving engagement and outcomes.

Because of our ongoing recruitment efforts, succession planning, and pre-screened candidate pool, Compass to the Crest is always prepared to scale operations, expand services, and meet the demands of the contract, without staffing delays. We monitor workforce trends, track capacity in real-time, and anticipate future needs to ensure we remain fully staffed and responsive to the State’s evolving requirements.

Our approach to workforce planning and talent management ensures that we remain a strong, reliable, and high-performing provider for the State and the families we serve.

Question 2: Provide a written narrative response that demonstrates the method or manner in which the offeror proposes to satisfy the requirements of the Scope of Work. The language of the narrative should be straightforward and limited to facts, solutions to problems, and plans of proposed action. The response shall at a minimum describe and provide a response for each of the following bullet points listed below:

What are your processes to document visits, track case progress and manage referrals?

How will you ensure accurate and timely communication and collaboration with the ADCS and/or other involved parties for visit schedules, progress and concerns?

Offeror Response:

At Compass to The Crest, we are committed to delivering high-quality, timely, and efficient Parenting Time services that align with the ADCS requirements. Our approach ensures compliance, operational excellence, and meaningful support for families through structured documentation, case tracking, referral management, and transparent communication with all stakeholders.

1. Processes for Documenting Visits, Tracking Case Progress, and Managing Referrals:

We have established a time-sensitive, structured approach to managing referrals, tracking progress, and documenting all Parenting Time sessions. Our team operates Monday through Friday, 8:00 a.m. – 5:00 p.m., ensuring that service authorizations (SAs) are accepted and assigned during these hours, while service delivery is available outside these hours to accommodate family schedules.

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SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

1. Managing Referrals & Case Assignment Referral Receipt & Review (Day 1):

All new referrals are received via the ADCS Guardian system and reviewed within 24 hours.

A Parenting Time Case Aide is assigned no later than 5:00 p.m. the next business day.

Initial Contact & Scheduling (Days 2-3):

Within 24 hours of referral assignment, our Case Aide initiates first contact with the parent/caregiver via phone, email, or in-person outreach.

Within 3 business days of referral receipt, Compass to The Crest will:

Schedule Parenting Time visits and confirm with all parties.

Notify ADCS via secure email with:

Assigned Case Aide’s name, contact, and email Supervisor’s name, contact, and email Scheduled Parenting Time visit dates and times (documented in the Summary of

Parenting Time Form) Service Readiness & Launch (Days 4-5):

Final scheduling adjustments are made based on family and caregiver needs.

Parenting Time services commence no later than the 5th business day following referral receipt, ensuring compliance and service continuity.

2. Documentation Process for Visits

Compass to The Crest ensures accurate, complete, and timely documentation of all Parenting Time services in accordance with ADCS requirements. Using a secure, HIPAA-compliant Electronic Health Record (EHR) system, we document each service provided and ensure that all required forms are completed and submitted by the specified deadlines to maintain compliance.

Session Documentation & Immediate Reporting:

Case Aides document Parenting Time sessions in real-time as observations are made.

Documentation includes date, time, location, safety assessments, child demeanor, parental engagement, and any supervisory interventions such as coaching, redirection, or visit termination.

After each session, notes are finalized in the EHR system within 24 hours.

If transportation is provided, the Parenting Time Transportation Log is completed, including pick-up/drop-off details, mileage, and child demeanor.

Case Aides submit all weekly documentation by Monday at 5:00 p.m. to allow time for supervisory review and necessary corrections.

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Escalation & Incident Reporting:

Any significant incidents requiring escalation are documented in a Significant Incident Report (CSO-

1151A) and submitted to ADCS within 24 hours, with immediate notification for urgent matters.

Missed or canceled visits are recorded in the EHR, along with follow-up attempts and rescheduling efforts.

Internal Review, Finalization, and Submission to ADCS:

Supervisory Review: Supervisors review all Parenting Time records (CSO-3463, Transportation Logs, Significant Incident Reports, and Missed/No-Show Reports) for accuracy and compliance. Case Aides make any required corrections before the Wednesday 5:00 p.m. deadline.

Finalization & Submission (Thursday – Friday): Supervisors verify and submit all required forms to ADCS via the Guardian system by Friday at 5:00 p.m.

Case Closure & Discharge Process:

Determining Case Closure Eligibility: The Case Aide identifies when Parenting Time services are concluding due to:

Reunification, parental rights termination, case reassignment, or client disengagement.

If services end before completion, the Case Aide consults with the supervisor to confirm closure is appropriate.

Case Aides must document all service delivery attempts and any efforts to engage parents or caregivers before finalizing closure.

Once closure is confirmed, the Case Aide submits a formal closure request to the supervisor for approval before proceeding with discharge documentation.

Discharge Documentation Completion: Once closure is approved, Case Aide completes all discharge documentation within three business days, including:

Discharge Summary Report, detailing attendance records, parental engagement, child progress, and final case outcome.

Service Request Closure Documents (if services end early), documenting reasons such as parent disengagement, child unavailability, or reunification.

The discharge packet is submitted for supervisory review, ensuring all outreach attempts and closure justifications are recorded.

o Supervisor Review & Approval: The supervisor reviews the Discharge Summary Report and any Service Request Closure Documents for completeness, accuracy, and compliance. Once compliant, the supervisor grants final approval for submission to ADCS.

o Final Submission to ADCS: After supervisor approval, discharge documents are uploaded to the ADCS Guardian system within seven business days of the final Parenting Time session.

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

3. Ensuring Accurate & Timely Communication and Collaboration with ADCS & Stakeholders At Compass to The Crest, we implement a structured communication process to ensure timely and transparent coordination with ADCS and all involved stakeholders. Visit schedules, session progress, concerns, and case escalations are documented and reported through weekly reports, real-time notifications, and direct ADCS collaboration when necessary. We use secure email, the ADCS Guardian system (when required), and direct phone communication to maintain compliance and streamline case coordination.

Communication of Visit Schedules & Updates:

Compass to The Crest ensures that all Parenting Time schedules are promptly communicated to ADCS and caregivers.

Within three business days of referral receipt, ADCS is notified via secure email with:

The assigned Case Aide’s contact information and supervisor details.

Scheduled visit dates, times, and locations (recorded in the EHR for internal tracking).

Parents, caregivers, and out-of-home placements receive schedule confirmations through secure email, phone, or text (as permitted by ADCS).

Any scheduling changes are communicated within 24 hours and recorded in the EHR system for tracking.

If a parent or caregiver is unresponsive to scheduling attempts, the Case Aide:

1. Documents each outreach attempt in the EHR, including date, time, and method (phone, email, text).

2. If two consecutive outreach attempts within 48 hours receive no response, a third attempt is made within five business days.

3. If no response after three documented attempts, the Case Aide escalates the case to the supervisor for review.

4. If the parent/caregiver remains unresponsive, the Case Aide includes a summary of outreach attempts in the next weekly report to ADCS.

5. If a parent or caregiver misses two consecutive visits, the Case Aide notifies ADCS within 24 hours, and all outreach efforts are documented in the EHR system and included in the weekly report

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Escalating Concerns & Real-Time Collaboration with ADCS:

While routine documentation is included in weekly reports, certain urgent issues require immediate notification to ADCS. Compass to The Crest follows a structured escalation process to ensure that critical issues affecting Parenting Time services are addressed quickly while avoiding unnecessary escalations.

Situation Action Taken ADCS Notification

Required?

Significant safety concerns (e.g., suspected abuse, threats, intoxicated parent)

Immediate report to supervisor & case documentation

Yes, within 24 hours

Child refuses visits repeatedly Document refusals, attempt to engage parent/caregiver

Yes, if refusal affects service continuation

Parent misses two consecutive visits

Notify ADCS, document outreach attempts

Yes, within 24 hours

Incident requiring a Significant Incident Report (CSO-1151A)

Complete and submit to

ADCS

Yes, within 24 hours

Scheduling conflicts, minor engagement issues

Document in EHR, notify ADCS in weekly report

No immediate notification needed

For real-time concerns requiring immediate action, the Case Aide notifies ADCS via secure email or phone within 24 hours and submits any required documentation through Guardian.

Supervisors are available to assist if escalation is needed, but the Case Aide remains the primary point of contact for case-related reporting.

All communication efforts, including outreach attempts and ADCS notifications, are documented in the EHR system to maintain an accurate case history.

By following this structured approach, Compass to The Crest ensures that ADCS receives updates when necessary while maintaining routine progress tracking through weekly reports. This balance prevents unnecessary escalations while ensuring critical issues are addressed efficiently.

Question 3: Describe your process for communication with the State specific to contract administration, including but not limited to, personnel changes, updated agency information, VPR related issues and general communications. Identify any key roles or points of contact.

Offeror Response:

At Compass to The Crest, we uphold the highest standards of compliance, transparency, and efficiency in our communications with the ADCS. Our structured approach to contract administration ensures seamless coordination, timely updates, and proactive problem-solving to support the successful execution of Parenting Time services.

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

1. Strategic Communication for Contract Administration Personnel Changes: We recognize that maintaining an experienced and qualified team is critical to service excellence. Any updates to key personnel, including leadership, program supervisors, and Case Aides, are formally communicated to ADCS within five (5) business days. This ensures the State always has an accurate record of assigned personnel and their roles.

Agency Updates & Operational Changes: To uphold compliance, we notify ADCS in writing within ten

(10) business days of any significant updates, including changes to our agency’s name, address, service capacity, or leadership structure. This proactive approach ensures uninterrupted service delivery and contract alignment.

Service Capacity & Referral Availability: We provide weekly updates on service capacity and referral availability, allowing ADCS to make informed decisions regarding case assignments and service needs.

These updates are submitted via email or ADCS-designated reporting systems to maintain contract efficiency and ensure full-service accessibility for families in need.

Vendor Performance Reports (VPR) & Compliance Monitoring: We take contract oversight and performance excellence seriously. If a Vendor Performance Report (VPR) is issued, we conduct an internal assessment, implement corrective actions, and submit a detailed response within the required timeframe.

Additionally, we actively participate in ADCS site visits, case reviews, and compliance monitoring initiatives to drive continuous improvement.

General Contract Communication: All contract-related correspondence, inquiries, and compliance documentation are directed to ADCS Contracts via email at Contracts@azdcs.gov. Our leadership team remains readily available to discuss any emerging issues, service optimizations, or contract enhancements that contribute to the success of this partnership.

2. Key Leadership Contacts & Accountability

Chief Executive Officer (CEO): Provides strategic oversight, ensures full compliance with ADCS contractual obligations, and serves as the primary executive liaison for high-level contract discussions.

Program Supervisor: Oversees direct service delivery, manages compliance reporting, and ensures Parenting Time services meet contractual expectations.

Operations Manager: Facilitates personnel updates, agency changes, and ensures timely submission of all required reports and compliance updates to ADCS..

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Question 4: Provide a detailed response for each of the following bullet points listed below:

How does your agency ensure service delivery practices are in line with service design and best practice? Describe any internal monitoring, quality assurance processes, or staff oversight used to maintain quality across all referrals.

Agency's process for ensuring annual training and continued education are met? What considerations does your agency take when identifying opportunities for staff knowledge enhancement?

What strategies does your agency use to promote positive parent-child interactions, include strategies to de-escalate challenging situations?

Explain your approach to ensure safety during transportation, including process for vetting vehicles and mitigating potential risk.

Offeror Response:

How does your agency ensure service delivery practices are in line with service design and best practice?

Describe any internal monitoring, quality assurance processes, or staff oversight used to maintain quality across all referrals.

Ensuring Service Delivery Aligns with Best Practices At Compass to The Crest, we are committed to delivering Parenting Time services that align with evidence-based best practices, ADCS requirements, and national child welfare standards. Our structured approach integrates internal monitoring, staff training, quality assurance, and risk mitigation strategies to ensure services are delivered effectively and in compliance with trauma-informed, strengths-based, and family-centered practices.

Structured Oversight & Case Review:

Supervisory Case Reviews: Supervisors review case documentation, session notes, and intervention strategies to ensure compliance with ADCS service design, trauma-informed care, and family-centered approaches.

Weekly Staff Check-Ins: Supervisors meet with staff to assess case progress, address service gaps, and reinforce intervention strategies, ensuring alignment with evidence-based parenting support models.

Quarterly Randomized Audits: Supervisors conduct randomized session audits to evaluate documentation accuracy, adherence to intervention techniques, and overall compliance with service standards. Any identified deficiencies are addressed through targeted staff coaching and corrective action plans.

Data-Driven Quality Assurance:

Case Data & Trends Analysis: Parenting Time session data is regularly reviewed to ensure services support goal-oriented progress for families. Trends in attendance, engagement, and behavioral observations inform adjustments to intervention strategies.

Risk Mitigation & Incident Tracking: Incident reports, missed visit logs, and behavioral observations are analyzed to identify service risks, implement corrective measures, and improve safety protocols.

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Client Feedback Surveys: Compass to The Crest collects and reviews parent and caregiver feedback to assess service effectiveness, client satisfaction, and opportunities for enhancement.

Survey results are used to inform staff training and service adjustments.

Ongoing Staff Support & Coaching:

Supervisory Coaching: Supervisors provide individualized coaching to Case Aides on effective parenting intervention techniques, de-escalation strategies, and child-focused engagement methods to ensure fidelity to best practices.

Staff Debriefing & Best Practice Discussions: Regular debriefing sessions allow staff to share challenges, discuss best practices, and refine service delivery based on real-world case experiences.

Targeted Skill Development: If service gaps or training needs are identified during audits or reviews, refresher training, and peer mentoring are provided to ensure continuous professional development and adherence to service design principles.

Agency's process for ensuring annual training and continued education are met? What considerations does your agency take when identifying opportunities for staff knowledge enhancement?

Annual Training & Continued Education Compass to The Crest prioritizes staff development and ongoing education to ensure all team members remain compliant with ADCS requirements, well-trained in parenting support strategies, and are equipped with up-to-date child welfare knowledge. Our structured training approach ensures staff develop the skills necessary to maintain service quality, safety, and positive family interactions.

Annual Training Compliance & Requirements All staff complete ADCS-mandated annual training, which includes trauma-informed care, de-escalation techniques, child safety, and mandated reporting policies.

Training completion is tracked through an internal system, ensuring full compliance with continuing education standards.

Supervisors conduct annual training audits to verify completion and assess ongoing learning needs based on service trends.

Strategic Knowledge Enhancement & Professional Development

Training topics are selected based on service trends, case complexity, and emerging challenges. For example, if incidents of parental disengagement increase, additional coaching techniques may be prioritized.

Staff are encouraged to attend external workshops, webinars, and conferences focused on family reunification, behavioral interventions, and crisis response.

Specialized certifications in parenting interventions, crisis management, and strengths-based engagement techniques are supported to enhance staff expertise.

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SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Ongoing Staff Competency Evaluations & Training Accountability Supervisors assess staff competency quarterly, identifying areas for additional training, skill development, or corrective action if service concerns arise.

Refresher courses are assigned to address knowledge gaps, reinforce best practices, and ensure continuous service improvement.

Training effectiveness is measured through session observations, case reviews, and supervisor feedback to confirm that staff apply best practices in real-world settings.

What strategies does your agency use to promote positive parent-child interactions, include strategies to de-escalate challenging situations?

Promoting Positive Parent-Child Interactions & De-escalation Strategies At Compass to The Crest, our Parenting Time Case Aides, many of whom are Behavioral Health Paraprofessionals (BHPPs), bring specialized training in child development, trauma-informed care, and crisis de-escalation to every supervised parenting session. By integrating evidence-based engagement techniques, we ensure that supervised visits provide a safe, structured, and developmentally supportive environment for children and caregivers.

Structured Parent Coaching & Modeling:

We understand that successful reunification relies on strengthening parental engagement. Case Aides use coaching techniques to guide and support parents in meeting their child's needs during visits.

Case Aides actively model appropriate parenting behaviors such as positive reinforcement, responsive caregiving, and age-appropriate engagement.

Parents receive gentle, real-time coaching to help redirect interactions when needed, ensuring a nurturing and developmentally appropriate experience for the child.

Encouragement and reinforcement are provided to help parents build confidence and skills, ensuring that visits are productive and focused on the child's well-being.

Parents are prepared for their child's potential emotional reactions to visits and are supported in managing their own emotions in ways that promote a safe and constructive experience.

Trauma-Informed & Strengths-Based Approaches

Many families in Parenting Time services have experienced trauma, which can impact parent-child interactions. Our trauma-informed approach prioritizes emotional safety, trust-building, and regulation during visits to create a supportive environment.

Case Aides are trained to recognize trauma responses in both parents and children, adjusting engagement strategies to meet each family's unique needs. They also remain aware of the child’s physical and behavioral health needs as identified by ADCS.

A strengths-based framework reinforces positive parental behaviors, empowering parents to build confidence while ensuring interactions remain supportive and safe.

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Parenting Time sessions are structured to minimize potential stressors, preventing emotional distress for both the child and parent and fostering a stable and positive experience.

Cultural responsiveness is a core component of our approach, ensuring that family traditions, values, and beliefs are respected while reinforcing parenting techniques aligned with best practices.

De-escalation & Conflict Resolution Strategies Managing heightened emotions and potential conflict is a critical component of supervised visits. Our Case Aides, particularly those with BHPP training, are equipped with advanced de-escalation techniques to maintain a safe and supportive environment.

Calm, neutral redirection is used to shift the focus to positive engagement when tension arises.

Case Aides use non-confrontational interventions to prevent escalation while maintaining a structured and respectful approach.

If a parent struggles to engage or becomes emotionally overwhelmed, Case Aides provide alternative communication techniques to foster connection.

In cases of severe emotional distress or behavioral concerns, sessions are paused or terminated in accordance with ADCS guidelines, and ADCS is notified immediately.

Ensuring Safety, Compliance, and Child Well-Being

To maintain a safe and structured visitation environment, Compass to The Crest ensures that all sessions adhere to ADCS policies and court orders.

Parenting Time Case Aides actively monitor parent-child interactions and intervene as needed to support the child’s safety and emotional needs.

Court orders and ADCS directives regarding contact restrictions or special conditions are strictly enforced.

Observations are documented in the Summary of Parenting Time Form, including behavioral concerns, safety issues, or necessary interventions.

Post-visit updates are provided to out-of-home caregivers with relevant information such as emotional responses, dietary needs, and medical concerns.

Explain your approach to ensure safety during transportation, including the process for vetting vehicles and mitigating potential risk.

Transportation Safety & Risk Mitigation Compass to The Crest prioritizes the safety and well-being of children and families during transportation by implementing strict safety protocols, comprehensive driver vetting, and adherence to all ADCS and state regulations. Our approach ensures that all transport vehicles and personnel meet legal, ethical, and safety standards while proactively mitigating potential risks.

Vehicle Compliance & Safety Protocols

A v a i l a b l

SECTION 2-D: Offer Forms, Attachment

Solicitation No. BPM006769

Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

State-Law Compliance: All vehicles comply with Arizona traffic safety laws (A.R.S § 28-907) and ADCS transportation standards.

Seatbelt & Child Restraint Requirements: All passengers use proper seatbelts or age-appropriate child restraint systems per state law.

Safe & Comfortable Transport: Vehicles are designed for passenger transport, smoke-free, and air-conditioned to ensure comfort and safety.

Regular Safety Inspections: Vehicles are routinely checked for compliance with operational safety standards to ensure mechanical reliability.

Driver Qualifications & Risk Mitigation Certified & Cleared Drivers: Only drivers who meet ADCS background check requirements, maintain a valid driver’s license, and possess a clean driving record are authorized to transport clients.

Annual Motor Vehicle Record (MVR) Checks: To ensure ongoing compliance, driver records are reviewed annually for any violations or concerns.

Emergency Preparedness Training: All transport staff complete training in crisis response, child safety procedures, and de-escalation techniques to handle unexpected situations effectively.

Working Communication Devices: Each vehicle is equipped with a fully functioning mobile phone or communication device for emergency contact during transport.

Incident Prevention & Response Strict No-Weapons Policy: Firearms, weapons, and hazardous materials are strictly prohibited in transport vehicles.

Emergency Intervention Plans: Drivers are trained in handling emergencies, vehicle breakdowns, and medical concerns during transport.

Child Behavior & Safety Monitoring: Case Aides observe and document child demeanor before and after transport to ensure well-being.

Incident Reporting: Any safety-related concerns, behavioral incidents, or transportation delays are immediately documented and reported to ADCS per policy.

By implementing these proactive safety measures, vetting all transport personnel, and enforcing strict compliance protocols, Compass to The Crest ensures a safe, structured, and risk-mitigated transportation experience for all Parenting Time services.

End of Attachment 3-A