2-Attachment 3-B Key Personnel Proposal.pdf

End of Attachment 3-B

Solicitation Instructions Part 2

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SECTION 2-D: Offer Forms, Attachment 3-B Page 38 of 47 2 o n l i n e a t : A P P . A Z . g o v

Offer Forms Request for Proposal

Solicitation No. BPM006769 Parenting Time Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Attachment 3-B Key Personnel Proposal

The State requires one main point of contact for any resultant contract with at least one back up personnel who understands the Scope of the contract. Answer all questions thoroughly in the spaces provided. Offerors may add additional tables as necessary. All Key Personnel shall be included with the Offer in response to the Solicitation.

1 Name: Tamara Vanderpool How long with company? 10 years

Current position in company: Executive Director How long in position? 10 years

Position for the Services: Executive Director/Supervisor % of time will be dedicated to ADCS Services? 100 %

What primary functions will be assigned?

The Executive Director is the Direct Supervisor to the Program Director, Administrative Assistant/Human Resources Dept and to all Lead Case Aide and Case Aide staff.

Reviews prospective Case Aide and supervisory staff resumes/applications and hires all employees. Provides all, 30 days, 90 days, 6 month and annual performance reviews of the Program Director, Admin Assistant/HR Dept, Case Aide staff and NPP staff. All Case Aide’s and NPP’s report to Executive Director upon receiving assigned referrals, regarding any updates, questions or concerns. Receives all referrals, maintains all case file reports, assigns all cases, follows up with the DCS Specialist regarding all cases ongoing. Case Aide’s and Nurturing Parenting Practitioners are to CC the Executive Director in all email updates sent to the ADCS Specialist via encrypted email. The Executive Director is the direct contact person to the ADCS Specialist in regards to questions about facilitating referrals for Parenting time visits as well as the Nurturing Parenting Program referrals. Maintains all aspects of the Parenting time and NPP billing logs, service authorizations. Maintains staff performance, performance reviews, weekly staff schedules, visit schedules, monthly reports, quarterly reports and any Incident reports. Hires, screens, interviews all potential applicants and assigns cases to new applicants after training and shadowing.

Assists with reviewing and submitting summaries into Guardian within 7 days.

Provides In-Services with Program Director for ongoing education training of Case Aide staff. Attends all In-Services/trainings with the StarrCare CA team that are held by guest speakers/educators from outside of the facility. Oversees employee payroll and submits it to the payroll department for processing. Maintains records for company insurance records (COI), Workers’ compensation, and company health insurance plans.

Maintains all quarterly reports. Attends and prepares for all scheduled site visits and maintains all records of past site visits and employee file audits. Is the custodian of records for any case documents that are subpoenaed by the courts. Schedules staff meetings and Admin staff meetings. Attends all DCS state meetings as well as ADCS workshops, Attends on-going education workshops and trainings.

Describe person’s experience in performing services like those that are to be assigned:

The Executive Director’s experience includes but is not limited to; Nursing degree and 31 years of experience in diverse areas of nursing related extensively to working with and educating children and families.

https://procure.az.gov/bso/

Part 2

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SECTION 2-D: Offer Forms, Attachment 3-B

Currently managing all aspects of the supervised visitation contract starting when it was the Case Aide contract beginning in October, 2015 and then continued when it changed in 2017 to the Supervised visitation contract and has been managing it to the present. Began managing the NPP contract in 2021 thru Nov 2024. 11 years of experience managing/educating staff and 60+ clients from diverse communities. 2 years working directly in the field as a Case Aide for supervised visitation. 4 years caring for medically fragile children in the home, teaching parents’ skills related to medically fragile child's care. 5 years of experience working with children in group homes ages newborn to 17 years of age. 1 year implementing daily living skills to developmentally disabled/brain injured adults.

List person’s job-related training and education:

Has been an active voting member of the Supervised Visitation Network since 2016 with over 80 hours of ongoing education related to Supervised Visitation via workshops, In-Services, and Webinars/virtual courses.

Here is a list that includes some of the In-Services, workshops and webinars that Tamara has attended for ongoing education for herself and as ongoing education for her staff related to all aspects of supervised visitation and working with families. This list includes but is not limited to all of the In-Services that Tamara has attended over the years and will continue to attend. In 2016 attended the Supervised visitation networks annual conference attending workshops related to supervised visitation and helping families.

Then in May 2018 attended the annual Supervised Visitation Network conference and attended a 2-day Training Course in Nurturing Parenting Skills Training given by Steven Bavolek, which covers 6 protective factors: Nurturing and Attachment, Knowledge of Parenting and Child Development, Parental Resilience, Social Connections, Concrete Support in Times of Need and Social and Emotional Competence of Children.

May 2018 attended a Workshop in Child Sexual Abuse Referrals; learning about gender differences in child sexual abuse; poly victimization; characteristics of victims and perpetrators; about red flags; and about handling these cases at visits.

In May 2018 attended a workshop on Trauma & Disrupted Attachment in the visit room teaching strategies aimed at healing relationships and increasing positive parent-child interactions.

Continued education and In-Services that Tamara has attended via the Supervised Visitation Network that she also uses to implement and provide training to all of our staff for ongoing education are:

12/14/19 In-Service: Grief and Loss associated with Parental Separation.

3/14/20 In-Service: Family and Domestic Violence and its effects on children.

9/19/20 In-Service: Dealing with Critical Incidents in Supervised Visitation.

1/30/21 Serving Individuals with Disabilities and Serving Individuals with Autism.

3/7/21 In-Service: Emotional CPR. It is a program designed to teach others through an emotional crisis by 3 simple steps.

C= Connecting, P= emPowering, R= Revitalizing.

5/1/21 In-Service: Self Care: The Stress of Managing Supervised Visitation.

8/21/21 In-Service: Voices of Former SV Clients. This was a Webinar and Team discussion, that allowed our team to hear from a national panel of resilient individuals that have navigated through the court system and supervised visitation services after surviving abusive relationships. The panel share their journey and insights on how we can keep our services supportive, inclusive, respectful and welcoming. They share what has been helpful and what providers should be mindful of.

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SECTION 2-D: Offer Forms, Attachment 3-B

4/9/22 In-Service: In-Service- When Helping Hurts: Vicarious Trauma and Self Care: This Webinar and Team discussion discusses how working in the Child Welfare System can be uniquely challenging. We are tasked to help, to understand, to advocate, and to support families at critical junctures when they have experienced or caused trauma. This session engages participants in the process of acknowledging the pain and growth of such work by exploring the impact of the work on the helper and how we cope.

2/20/23 In-Service: Professional Boundaries- What to say in the shades of Gray:

People working in service, advocacy or care professions often find themselves in situations where the lines between a professional and personal relationship become blurred. This presentation discussed why it is necessary to set up and keep professional boundaries, to protect your client, yourself, the services being provided and the profession.

6/30/23 In-Service: Working with Fathers in Supervised Visitation: This In- Service includes two presenters from the 2023 Annual conference Dr Juan Carlos Arean and Shon Hart discuss the unique challenges on working with men in supervised visits.

Resume attached?: Above is a detailed list of the history and experience all related to the resume

2 Name: Dwanda Shivers How long with company? 9 years

Current position in company:

Program Director How long in position? 9 years

Position for the Services: Secondary Position- Team Lead CA % of time will be dedicated to ADCS Services?

100 %

What primary functions will be assigned?

Has been working with StarrCare Children’s Services for 9 years and is a devoted Program Director and Team Lead Case Aide who sets an example to our staff and is an integral part of the team. Reviews case summaries and provides ongoing education to our Case Aide staff in proper documentation. Is a mentor with new staff who shadow on cases in training new case aides to redirect, coach and provide positive reinforcement to parents and families.

Assist with training all CA staff. Sends weekly reminders to ADCS Specialists regarding expiring cases 30 days prior and then weekly. Updates case records as changes occur to maintain that all files within our database are up to date and accurate when extensions occur and when or if we receive updated case records and as well as when we close a case. Maintains employee files/records (job application, resume, transcripts), ensures all staff records are current and up to date and sends staff reminders 30 days prior to the expiration dates for updated documents: resume, application, Level 1 Fingerprint Clearance card (assures the correct statutes are added), CPR, First Aid, Car Insurance, direct service position, E-Verify, submits and maintains files on background checks annually, 39 month driving records (bi-annual), drug testing( bi-annual and random), Current Case Aide certificate of completion for CA’s, Parenting Time completion certifications (upon award and as soon as trainings begin) and all NPP required CORE trainings, all refresher training completion dates and certificates, high school diploma/GED, College degrees, maintains all training records, In- service training/certificates, webinars, employee tests, time off requests, employee performance evaluations (30, 60, 90 day and 6 month reviews), incident reports, orders ID badges (w/company name, staff name and photo ID), employee time sheets, mileage logs, payroll calendar, orientation packet class training test completion, Car Seat Safety training Cert, Arizona mandated reporter training, Core Training records, Parenting time Case Aide training Certificates and

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SECTION 2-D: Offer Forms, Attachment 3-B

Parenting time orientation training records, Nurturing Parenting required trainings and certificates, StarrCare Nurturing Parenting Practitioner orientation training and all In-Service training completions. Sends case managers monthly and weekly reminders when cases are closing to confirm if case is closing or extending. Maintains records on car seat, booster seats and safety seat check out list. Visitation Room guidelines and orients new parents to our facility, maintains workstation training, reviews summaries/reports, submits summaries into Guardian within 7 business days, takes part in all ongoing education trainings.

Meets with the Executive Director and Admin Assist weekly and meets with all staff bi-weekly, rotates on-call with the ED.

The Program Director is also trained in all aspects of the contract and she is the direct successor to the contracts in the event that the Executive Director Tamara is unable to perform the duties for any reason. If this were to ever take place, the contracting department would be notified immediately and we would submit all necessary updated paperwork.

Describe person’s experience in performing services like those that are to be assigned:

Has been working with StarrCare Children’s Services for 9 years and is a devoted Director and Team Lead Case Aide who sets an example to our staff and is an integral part of the team. Reviews case summaries and provides ongoing education to our Case Aide staff in proper documentation. She educates all staff regarding how to properly use our secured database, to ensure confidentiality of families. Is a mentor with new staff who shadow on cases in training new case aides to redirect, coach and provide positive reinforcement to parents and families.

Also, updates case records as changes occur to maintain all case files within our database are up to date and accurate, such as if cases extend or close. Maintains employee files/records (job application, resume, transcripts), ensures all staff records are current and up to date and sends staff reminders prior to expiration dates for updated documents: resume, application, Level 1 Fingerprint Clearance card, CPR, First Aid, Car Insurance, direct service position, E-Verify, submits and maintains files on background checks, 39 month driving records (bi- annual), drug testing( bi-annual and random), Case Aide certificate of completion for CA and all NPP required CORE trainings, high school diploma/GED, College degrees, maintains all training records, In-service training/certificates, webinars, employee tests, time off requests, employee performance evaluations (90 day and 6 month review), incident reports, orders ID badges (w/company name, staff name and photo ID), employee time sheets, mileage logs, payroll calendar, orientation packet class training test completion, Car Seat Safety training Cert, Arizona mandated reporter training, Core Training records, Case Aide training Certificates and orientation training records, Nurturing Parenting Practitioner required trainings, Nurturing Parent, StarrCare Nurturing Parenting Practitioner orientation training and all In-Service training completions. Sends case managers monthly and weekly reminders when cases are closing to confirm if case is closing or extending.

Maintains records on car seat, booster seats and safety seat check out list. Visitation Room guidelines and orients new parents to our facility, maintains workstation training, reviews summaries/reports, submits summaries into Guardian within 7 days, takes part in all ongoing education trainings. Meets with the Executive Director and Program Director weekly, rotates on-call with the ED and PD. The Program Director is also trained in all aspects of the contract and she is the direct successor to the contract in the event that the Executive Director Tamara is unable to perform the duties for any reason. If this were to ever take place, the contracting department would be notified immediately and we would submit all necessary updated paperwork.

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SECTION 2-D: Offer Forms, Attachment 3-B

List person’s job-related training and education:

In May 2018 attended the annual Supervised Visitation Network conference and attended the 2-day Training Course given by Steven Bavolek in Nurturing Parenting Skills Training which covers 6 protective factors: Nurturing and Attachment, Knowledge of Parenting and Child Development, Parental Resilience, Social Connections, Concrete Support in Times of Need and Social and Emotional Competence of Children.

May 2018 attended a Workshop in Child Sexual Abuse Referrals; learning about gender differences in child sexual abuse; poly victimization;

characteristics of victims and perpetrators; about red flags; and about handling these cases at visits.

In May 2018 attended a workshop on Trauma & Disrupted Attachment in the visit room teaching strategies aimed at healing relationships and increasing positive parent-child interactions.

Continued education and In-Services that we have attended via the Supervised Visitation Network that we also implement and provide to all of our staff for ongoing education.

12/14/19 In-Service: Grief and Loss associated with Parental Separation.

3/14/20 In-Service: Family and Domestic Violence and its effects on children.

9/19/20 In-Service: Dealing with Critical Incidents in Supervised Visitation.

1/30/21 Serving Individuals with Disabilities and Serving Individuals with Autism.

3/7/21 In-Service: Emotional CPR. It is a program designed to teach others through an emotional crisis by 3 simple steps.

C= Connecting, P= emPowering, R= Revitalizing.

5/1/21 In-Service: Self Care: The Stress of Managing Supervised Visitation.

8/21/21 In-Service: Voices of Former SV Clients. This was a Webinar and Team discussion, that allowed our team to hear from a national panel of resilient individuals that have navigated through the court system and supervised visitation services after surviving abusive relationships. The panel share their journey and insights on how we can keep our services supportive, inclusive, respectful and welcoming. They share what has been helpful and what providers should be mindful of.

4/9/22 In-Service: In-Service- When Helping Hurts: Vicarious Trauma and Self Care: This Webinar and Team discussion discusses how working in the Child Welfare System can be uniquely challenging. We are tasked to help, to understand, to advocate, and to support families at critical junctures when they have experienced or caused trauma. This session engages participants in the process of acknowledging the pain and growth of such work by exploring the impact of the work on the helper and how we cope.

2/20/23 In-Service: Professional Boundaries- What to say in the shades of Gray: People working in service, advocacy or care professions often find themselves in situations where the lines between a professional and personal relationship become blurred. This presentation discussed why it is necessary to set up and keep professional boundaries, to protect your client, yourself, the services being provided and the profession.

6/30/23 In-Service: Working with Fathers in Supervised Visitation: This In- Service includes two presenters from this years’ Annual conference Dr Juan Carlos Arean and Shon Hart discuss the unique challenges on working with men in supervised visits.

Resume attached?: Above is a detailed list of the history and experience all related to the resume.