QUESTIONS AND ANSWERS 191MX5724Q0003.docx

QUESTIONS AND ANSWERS

TO SOLICITATION NUMBER

19MX5724 Q 0003

RESIDENTIAL JANITORIAL SERVICES

1- Q- Will infrastructure safety within the facilities be guaranteed to minimize occupational risks for the operational staff in terms of what is mentioned in the Work Performance Statement with General Shared Responsibility of this contract?

A- All residences leased by the US Government follow SHEM, OSHA and NFPA regulations. Therefore, all residences are compliant with safety and security codes.

2 – Q- Will an impartial information management system be in place to statistically measure customer satisfaction, service quality as well as claims and complaints to management in order to determine the contractor’s performance?

A- please find response in RFQ document:

SECTION 1

3 INSPECTION AND ACCEPTANCE

Each service by the contractor under this contract is subject to inspection and acceptance by the Contracting Officer’s Representative. These inspections will be made personally and in the presence of a representative of the contractor to ensure that the contractor meets all the provisions of the contract order.

In case of non-acceptance of all or part of contractor’s performance due to poor quality, or non-conformity with the terms of this contract, the contractor shall re-perform immediately at no additional cost to rectify all discrepancies, even if another day is required.

3- Q- Will a transparent selection process be applied, which take into consideration the bidder’s experience?

A- please find response in RFQ document:

SECTION 4 – Evaluation Factors

4.1 GENERAL To be acceptable and eligible for evaluation, proposals must be prepared in accordance with Section 3 – Solicitation Provisions and must meet all the requirements set forth in the other sections of this solicitation.

4.2 BASIS FOR AWARD- Award will be made to the lowest priced, technically acceptable, responsible offeror as determined by the procedures outlined in paragraph 4.5.

4.5 DETERMINATION OF ACCEPTABILITY

4.5.4 Responsibility Determination

The Government will determine Contractor responsibility by analyzing whether the apparent successful offeror complies with the requirements of FAR subpart 9.1, including:

• Adequate financial resources or the ability to obtain them;

• Ability to comply with the required performance period, taking into consideration all existing commercial and governmental business commitments;

• Satisfactory record of integrity and business ethics;

• Necessary organization, experience, and skills or the ability to obtain them;

• Necessary equipment and facilities or the ability to obtain them; and

• Be otherwise qualified and eligible to receive an award under applicable laws and regulations.

4 -Q- Will the Contracting Officer Representatives (CORs) provide support and respect to the offerors in accordance with the National Labor Relations Law?

A- This is a service contract for residential cleaning services, not an employment contract.

5 – Q- Will the equitable evaluation process be stipulated in a free access manner, in the analysis of the bidder’s ability to meet the performance requirements of the request, considering the relevance in work experience and success in the quality of service that precedes?

A- please find response in RFQ document:

SECTION 4 – Evaluation Factors

4.1 GENERAL To be acceptable and eligible for evaluation, proposals must be prepared in accordance with Section 3 – Solicitation Provisions and must meet all the requirements set forth in the other sections of this solicitation.

6- Q- REPSE registration is mandatory for this contract?

A- An amendment will be made in this RFQ in section 3, 3.2.1.2 Volume 2, Paragraph D

Residential Janitorial Services SBU - CONTRACTING AND ACQUISITIONS Q & A RFQ