RFQ 19GT5026Q0010 - Amendment No.1.pdf

PAGE OF PAGESAMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE 1 6

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

4. REQUISITION/PURCHASE REQ. NO.

PR15863300-0001

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE GT500 7. ADMINISTERED BY (If other than Item 6) CODE

AMERICAN EMBASSY GUATEMALA CITY

Boulevard Austriaco 11-51, Zona 16, ATTN: GSO - PROCUREMENT SECTION Guatemala

GUATEMALA

AMERICAN EMBASSY GUATEMALA CITY

Boulevard Austriaco 11-51, Zona 16, ATTN: GSO - PROCUREMENT SECTION Guatemala

GUATEMALA

(X) 9A. AMENDMENT OF SOLICITATION

NO.

19GT5026Q0010

x

9B. DATED (SEE ITEM 11)

02/27/2026

10A. MODIFICATION OF CONTRACT/ORDER NO.

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

CODE FACILITY CODE

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

x The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, x is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The following amendment is to:, 1) Add Questions and answers, 2) Provide additional descriptive information as described herein.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

19GT5026Q0010 – Guatemala – IBIS ClearCase Automated Cartridge Case Triage System

Amendment No. 1

The following amendment is to incorporate the following information as described herein.

SECTION 1 – II. Pricing (Table) Task 2

ITEM DESCRIPTION QTY UNIT UNIT

PRICE

TOTAL

PRICE

Task 2 - Training:

• On-site training in Spanish for 40 INACIF Ballistics Laboratory experts

• Two groups of 20 people each

• Two (8-hour) training sessions per group (16 hours total per group)

• Training content includes system operation, software management, fault detection, and common malpractices

• Course evaluation (practical and written)

• Completion certificates and final training report Refer to page 8, 2.2 TASK 2- TRAINING

1 EA

Task 3 – Maintenance – Base Year:

• Base year (12 months) of maintenance support

• 24/7 telephone hotline in Spanish with 1-hour call-back time

• Email support with incident tracking

• Remote support capability

• On-site diagnosis visits within 48 hours if needed

• On-site repair visits within 10 calendar days with spare parts (determine troubleshooting)

• Minimum one (1) preventive maintenance visits per year

• Technical support commitment for at least 5 years after delivery and installation Refer to page 8, 2.3 TASK 3-

MAINTENANCE

1 Year

Task 3 – Maintenance – Option Year 1:

• Option Year one (12 months) of maintenance support

• 24/7 telephone hotline in Spanish with 1-hour call-back time

• Email support with incident tracking

• Remote support capability

1 Year

• On-site diagnosis visits within 48 hours if needed

• On-site repair visits within 10 calendar days with spare parts (determine troubleshooting)

• Minimum one (1) preventive maintenance visits per year

• Technical support commitment for at least 5 years after delivery and installation Refer to page 8, 2.3 TASK 3-

MAINTENANCE

Task 3 – Maintenance – Option Year 2:

• Option Year two (12 months) of maintenance support

• 24/7 telephone hotline in Spanish with 1-hour call-back time

• Email support with incident tracking

• Remote support capability

• On-site diagnosis visits within 48 hours if needed

• On-site repair visits within 10 calendar days with spare parts (determine troubleshooting)

• Minimum one (1) preventive maintenance visits per year

• Technical support commitment for at least 5 years after delivery and installation Refer to page 8, 2.3 TASK 3-

MAINTENANCE

1 Year

Task 3 – Maintenance – Option Year 3:

• Option Year three (12 months) of maintenance support

• 24/7 telephone hotline in Spanish with 1-hour call-back time

• Email support with incident tracking

• Remote support capability

• On-site diagnosis visits within 48 hours if needed

• On-site repair visits within 10 calendar days with spare parts (determine troubleshooting)

• Minimum one (1) preventive maintenance visits per year

• Technical support commitment for at least 5 years after delivery and installation Refer to page 8, 2.3 TASK 3-

MAINTENANCE

1 Year

Task 3 – Maintenance – Option Year 4:

• Option Year four (12 months) of maintenance support

1 Year

• 24/7 telephone hotline in Spanish with 1-hour call-back time

• Email support with incident tracking

• Remote support capability

• On-site diagnosis visits within 48 hours if needed

• On-site repair visits within 10 calendar days with spare parts (determine troubleshooting)

• Minimum one (1) preventive maintenance visits per year

• Technical support commitment for at least 5 years after delivery and installation Refer to page 8, 2.3 TASK 3-

MAINTENANCE

End of Amendment

19GT5026Q0010 - GTM - IBIS ClearCase Automated Cartridge Case Triage System

Q&A

SECTION 1 – II. Pricing (Table) Task 1 / Shipping & Delivery / 5. DELIVERY (Shipping and Handling Instructions) (Page. 4,11-13)

1. Our understanding is that the equipment will be delivered to an INL designated warehouse in Miami within 45 calendar days of contract award, and that delivery from Miami to the final destination in Guatemala will be the responsibility of INL. Please confirm if this is accurate and clarify the applicable delivery terms (Incoterms), including duties and taxes.

Incoterm FOB, Refer to page 12, item 6

SECTION 1 – II. Pricing (Table) Task 2 – Training (Page. 4)

2. Under Task 2 – Training, could you please clarify what the quantity '4' represents in the pricing table?

We need one training session for 40 persons. Please refer to page 9 and 10

SECTION 1 – II. Pricing (Table) Task 2 – Training / 2.2 TASK 2 – TRAINING (Page 4, 9-10)

3. Considering that the ClearCase solution is designed for ease of use and typically requires minimal training, would the customer consider revisiting the training requirements specified in this RFQ? Yes

4. If the training includes hands-on sessions, could the customer confirm that the training room where the ClearCase system will be installed can accommodate 20 participants at a time? Yes

SECTION 1 – II. Pricing (Table) Task 3 – Maintenance (Page 4)

5. The RFQ requires a minimum of two (2) preventive maintenance visits per year. Given that preventive maintenance is generally not necessary for ClearCase systems, could the customer consider revisiting this requirement and possibly limiting it to one visit per year?

Yes

6. The RFQ indicates a technical support commitment for at least 5 years after delivery and installation. Could the customer clarify whether this commitment applies only if the optional maintenance years are exercised?

Yes

SECTION 1 – Schedule of Supplies/Services / 2.1 TASK 1 – Equipment and Installation – Software and Data Management (Page 8)

7. The RFQ mentions a secure cloud-based platform and remote collaboration capability.

Could the customer confirm whether there are any IT security requirements, firewall restrictions, or data hosting limitations that must be considered?

Any consideration will be given at time of installation with an INACIF IT personnel.

8. Could the customer confirm that the installation site will provide the necessary network connectivity (Ethernet and internet access) required for system operation and remote support? Yes

9. Could the customer confirm the electrical standards available at the installation site

(voltage, frequency, and plug type) to ensure compatibility with the equipment and UPS?

What time of connection do you need? 120 or 220? With your confirmation we will work with INACIF.

SECTION 1 – Schedule of Supplies/Services / 2.1 TASK 1 – Equipment and Installation (Page 7-9)

10. The RFQ indicates that the system will list the best candidates to be acquired in the IBIS ballistic identification system. Could the customer confirm whether the INACIF Ballistics Laboratory currently operates an IBIS system and, if so, provide the version and any integration requirements? INACIF on august 1, 2025 did a replacement and updating of their IBIS system

11. Could the customer clarify whether any specific site preparation requirements are expected prior to installation (e.g., workspace dimensions, environmental conditions, or dedicated network connections)? Do you have any requirements before installation that we will have to address prior?

SECTION 1 – Schedule of Supplies/Services / 2.2 TASK 2 – Training (Page 9-10)

12. Could the customer confirm whether the training facilities (including adequate space and projection equipment) will be provided by INACIF? Yes

SECTION 1 – Schedule of Supplies/Services / 2.3 TASK 3 – Maintenance – Remote Support (Page 10)

13. For remote support activities, could the customer confirm that secure remote access to the system will be permitted for troubleshooting by manufacturer-certified technicians? Yes

2.3 TASK 3 – MAINTENANCE / 4. WARRANTY (Page. 10-11)

14. Could you please confirm the maintenance period required under this RFQ? Our understanding is that it is one (1) base year of 12 months followed by four (4) option years.

However, page 11 of the RFQ mentions a standard warranty of 2 years. Please clarify how the warranty period relates to the maintenance period. Our understanding is that the equipment should not lose its 2 years warranty based the maintenance period. It is two years manufacturing warranty. We confirm that it is one (1) base year of 12 months followed by four (4) option years

15. Could the customer clarify the requirement for spare parts replacement within 48 hours? Is this different from the requirement for an on-site repair visit within 10 calendar days?

We require that a technician determine within 10 calendar days the troubleshooting.