19GE5022R0002.pdf

19GE5022R0002

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

19GE5022R0002

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

06/09/2022

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

David D. Machen

b. TELEPHONE NUMBER (No collect calls)

c. EMAIL machendd@state.gov

8. OFFER DUE DATE / LOCAL

TIME

07/12/2022 15:00

CODE FRANK

AMERICAN CONSULATE GENERAL FRANKFURT

GIESSENER STRASSE 30

ATTN: RPSO

60435, FRANKFURT, GERMANY

9. ISSUED BY UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

AMMANCODE15. DELIVER TO

AMERICAN EMBASSY AMMAN

AL AMAWIYENN ST

ATTN: IRAQ SUPPORT UNIT AMMAN

AMMAN, JORDAN 11118

CODE OPEAQM16. ADMINISTERED BY

RPSO Frankfurt OPE/AQM/IP/RPSO Frankfurt Office of Acquisition (AQM) Frankfurt

FACILITY

CODE

CODE

Contact UEI:

Telephone No.

17a. CONTRACTOR/

OFFEROR

OPEAQMCODE18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY AMMAN

P.O. Box 354 US Embassy Amman ATTN: Financial Management Office (FMO) Amman, JORDAN

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Juan M. Fernandez

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

CGFS // CGFS

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 02/2012) BACK

Table of Contents

Section Description Page Number

B Supplies or Services and Prices/Costs

1. SERVICES AND PRICES

C Descriptions/Specifications/Statement of Work

2. PERFORMANCE WORK STATEMENT

F Deliveries or Performance

652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (FEB

2015)

G Contract Administration Data

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

H Special Contract Requirements

1. SECURITY REQUIREMENTS

I Contract Clauses 52.203-12 Limitation On Payments to Influence Certain Federal Transactions (Jun 2020) 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011) 52.204-13 System for Award Management Maintenance (Oct 2018) 52.204-18 Commercial and Government Entity Code Maintenance (Aug 2020) 52.228-5 Insurance-Work on a Government Installation (Jan 1997) 52.212-4 Contract Terms and Conditions-Commercial Products and Commercial Services (Nov 2021) 52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders- Commercial Products and Commercial Services (May 2022) 52.216-18 Ordering (Aug 2020) 52.216-19 Order Limitations (Oct 1995) 52.216-21 Requirements (Oct 1995) 52.217-8 Option to Extend Services (Nov 1999) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.228-3 Workers' Compensation Insurance (Defense Base Act) (July 2014) 52.237-3 Continuity of Services (Jan 1991) 652.225-71 SECTION 8(a) OF THE EXPORT ADMINISTRATION ACT OF 1979, AS AMENDED

(AUG 1999)

652.232-70 Payment Schedule and Invoice Submission (Fixed-Price)(Aug 1999)

652.242-73 AUTHORIZATION AND PERFORMANCE (AUG 1999)

K Representations, Certifications, and Other Statements of Offerors or Respondents 52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (Nov 2021) 52.209-7 Information Regarding Responsibility Matters (Oct 2018) 52.212-3 Offeror Representations and Certifications-Commercial Products and Commercial Services (May 2022)

652.225-70 ARAB LEAGUE BOYCOTT OF ISRAEL (AUG 1999)

K.1 CONTRACTOR RECRUITMENT OF THIRD COUNTRY NATIONALS (TCNs)

L Instructions, Conditions, and Notices to Offerors and Respondents 52.204-7 System for Award Management (Oct 2018) 52.204-16 Commercial and Government Entity Code Reporting (Aug 2020) 52.204-22 Alternative Line Item Proposal (Jan 2017) 52.212-1 Instructions to Offerors-Commercial Products and Commercial Services (Nov 2021) 52.212-1 Appendum INSTRUCTIONS TO OFFERORS 52.222-56 Certification Regarding Trafficking in Persons Compliance Plan (Oct 2020)

652.206-70 ADVOCATE FOR COMPETITION/OMBUDSMAN (FEB 2015)

M Evaluation Factors for Award 52.212-2 Evaluation-Commercial Products and Commercial Services (Nov 2021) 52.217-5 Evaluation of Options (July 1990)

Line Item Summary

Solicitation Number:

19GE5022R0002

Contract Number: Title: Amman - Travel Services Date of Solicitation:

06/09/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

001 CLIN 0001 ON-SITE

SERVICES

BASE YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

3,500.00 EA

002 CLIN 0002 ON-LINE

SERVICES

BASE YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

150.00 EA

003 CLIN 0003 OVERNIGHT DELIVERY FEE

BASE YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

100.00 EA

004 CLIN 0004 COURIER DELIVERY FEE

BASE YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

10.00 EA

005 CLIN 0005 LODGING OR CAR BOOKING FEE

BASE YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

350.00 EA

1001 CLIN 1001 ON-SITE

SERVICES

FIRST OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

3,500.00 EA

1002 CLIN 1002 ON-LINE

SERVICES

FIRST OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

150.00 EA

1003 CLIN 1003 OVERNIGHT DELIVERY FEE

FIRST OPTION YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

100.00 EA

1004 CLIN 1004 COURIER DELIVERY FEE

FIRST OPTION YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

10.00 EA

Line Item Summary

Solicitation Number:

19GE5022R0002

Contract Number: Title: Amman - Travel Services Date of Solicitation:

06/09/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

1005 CLIN 1005 LODGING OR CAR BOOKING FEE

FIRST OPTION YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

350.00 EA

2001 CLIN 2001 ON-SITE

SERVICES

SECOND OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

3,500.00 EA

2002 CLIN 2002 ON-LINE

SERVICES

SECOND OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

150.00 EA

2003 CLIN 2003 OVERNIGHT DELIVERY FEE

SECOND OPTION YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

100.00 EA

2004 CLIN 2004 COURIER DELIVERY FEE

SECOND OPTION YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

10.00 EA

2005 CLIN 2005 LODGING OR CAR BOOKING FEE

SECOND OPTION YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

350.00 EA

3001 CLIN 3001 ON-SITE

SERVICES

THIRD OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

3,500.00 EA

3002 CLIN 3002 ON-LINE

SERVICES

THIRD OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

150.00 EA

3003 CLIN 3003 OVERNIGHT DELIVERY FEE

THIRD OPTION YEAR

Type of Contract Pricing: FFP

100.00 EA

Line Item Summary

Solicitation Number:

19GE5022R0002

Contract Number: Title: Amman - Travel Services Date of Solicitation:

06/09/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

Doc Ref No:

Delivery Date FOB:

3004 CLIN 3004 COURIER DELIVERY FEE

THIRD OPTION YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

10.00 EA

3005 CLIN 3005 LODGING OR CAR BOOKING FEE

THIRD OPTION YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

350.00 EA

4001 CLIN 4001 ON-SITE

SERVICES

FOURTH OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

3,500.00 EA

4002 CLIN 4002 ON-LINE

SERVICES

FOURTH OPTION YEAR

Transaction Fee for Domestic/International travel services.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

150.00 EA

4003 CLIN 4003 OVERNIGHT DELIVERY FEE

FOURTH OPTION YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

100.00 EA

4004 CLIN 4004 COURIER DELIVERY FEE

FOURTH OPTION YEAR

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

10.00 EA

4005 CLIN 4005 LODGING OR CAR BOOKING FEE

FOURTH OPTION YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking.

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

350.00 EA

1. - SERVICES AND PRICES

1.1 SERVICES

The Contractor shall provide travel management services to the U.S. Embassy Baghdad -Iraq and its affiliated consulate in Erbil, U. S. Embassy Amman – Jordan, U. S. Embassy Damascus – Syria and any US Government future locations, as described in this solicitation.

The prices listed below shall include all labor, insurance, overhead, and profit. The U.S. Government (hereafter refered to as the Government or USG) will pay the Contractor a fixed, fixed price for services satisfactorily performed under this contract.

1.2. TYPE OF CONTRACT

This is a firm, fixed priced, requirements type contract payable entirely in U.S. Dollars.

1.3 PERIOD OF PERFORMANCE

The performance period of this contract is from the date of contract award and continues for 12 months, with four (4) one-year options to renew.

1.4 CONTRACT PRICE

The prices expressed in this contract are fixed and shall not be adjusted on account of any escalation in the cost of materials, equipment or labor. The prices shall include all direct and indirect costs, insurance, overhead, general and administrative expense, and profit.

The Contractor shall provide the services for the base period of the contract at the pricing shown in the price table at 1.4.1 and any option years exercised by the Government.

The quantites of each Contract Line Item of the schedule are only estimated quantites. The Government makes no guarantee that the estimated quantites stated shall be ordered.

1.4.1 Base Year Period

Line Item: unit Unit Price Estimated quantity Total

CLIN 0001 ON-SITE

SERVICES

BASE OPTION YEAR

Transaction Fee for Domestic/International travel services.

EA 3500

CLIN 0002 ON-LINE

SERVICES

BASE OPTION YEAR

Transaction Fee for Domestic/International travel services.

EA 150

CLIN 0003 OVERNIGHT

DELIVERY FEE

BASE OPTION YEAR

EA 100

CLIN 0004 COURIER

DELIVERY FEE

BASE OPTION YEAR

EA 10

CLIN 0005 LODGING

OR CAR BOOKING

BASE OPTION YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking;

EA 350

TOTAL

BASE YEAR PERIOD

1.4.2 First Option Year Period

Line Item: unit Unit Price Estimated quantity Total

CLIN 1001 ON-SITE

SERVICES

FIRST OPTION YEAR

Transaction Fee for Domestic/International travel services.

EA 3500

CLIN 1002 ON-LINE

SERVICES

FIRST OPTION YEAR

Transaction Fee for Domestic/International travel services.

EA 150

CLIN 1003 OVERNIGHT

DELIVERY FEE

FIRST OPTION YEAR

EA 100

CLIN 1004 COURIER

DELIVERY FEE

FIRST OPTION YEAR

EA 10

CLIN 1005 LODGING

OR CAR BOOKING

FIRST OPTION YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking;

EA 350

TOTAL

FIRST OPTION YEAR

PERIOD

1.4.3 Second Option Year Period

Line Item: unit Unit Price Estimated quantity Total

CLIN 2001 ON-SITE

SERVICES

SECOND OPTION

YEAR

Transaction Fee for Domestic/International travel services.

EA 3500

CLIN 2002 ON-LINE

SERVICES

SECOND OPTION

YEAR

Transaction Fee for Domestic/International travel services.

EA 150

CLIN 2003 OVERNIGHT

DELIVERY FEE

SECOND OPTION

YEAR

EA 100

CLIN 2004 COURIER

DELIVERY FEE

SECOND OPTION

YEAR

EA 10

CLIN 2005 LODGING

OR CAR BOOKING

SECOND OPTION

YEAR

EA 350

Transaction fee for the booking of lodging or car rental without an airfare booking;

TOTAL

SECOND OPTION

YEAR PERIOD

1.4.4 Third Option Year Period

Line Item: unit Unit Price Estimated quantity Total

CLIN 3001 ON-SITE

SERVICES

THIRD OPTION YEAR

Transaction Fee for Domestic/International travel services.

EA 3500

CLIN 3002 ON-LINE

SERVICES

THIRD OPTION YEAR

Transaction Fee for Domestic/International travel services.

EA 150

CLIN 3003 OVERNIGHT

DELIVERY FEE

THIRD OPTION YEAR

EA 100

CLIN 3004 COURIER

DELIVERY FEE

THIRD OPTION YEAR

EA 10

CLIN 3005 LODGING

OR CAR BOOKING

THIRD OPTION YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking;

EA 350

TOTAL

THIRD OPTION YEAR

PERIOD

1.4.5 Fourth Option Year Period

Line Item: unit Unit Price Estimated quantity Total

CLIN 4001 ON-SITE

SERVICES

FOURTH OPTION

YEAR

Transaction Fee for Domestic/International travel services.

EA 3500

CLIN 4002 ON-LINE

SERVICES

FOURTH OPTION

YEAR

Transaction Fee for Domestic/International travel services.

EA 150

CLIN 4003 OVERNIGHT

DELIVERY FEE

EA 100

FOURTH OPTION

YEAR

CLIN 4004 COURIER

DELIVERY FEE

FOURTH OPTION

YEAR

EA 10

CLIN 4005 LODGING

OR CAR BOOKING

FOURTH OPTION

YEAR

Transaction fee for the booking of lodging or car rental without an airfare booking;

EA 350

TOTAL

FOURTH OPTION

YEAR PERIOD

GRAND TOTAL:

BASE YEAR TOTAL

FIRST OPTION YEAR TOTAL

SECOND OPTION YEAR TOTAL

THIRD OPTION YEAR TOTAL

FOURTH OPTION YEAR TOTAL

GRAND TOTAL (BASE + OPTION YEARS)

CURRENCY: The prices shall be stated in U.S. DOLLARS.

1.5 - VALUE ADDED TAX

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN prices or Invoices because the U.S.

Embassy has a tax exemption certificate from the host government.

1.6 - CONTRACT MINIMUM AND CEILING

During the entire period of the contract, the Government shall order, as a minimum, services in an amount of at least 200 transactions.

The Government makes no guarantee as to the number of orders or actual amount of services that will be requested above this guaranteed minimum.

The contract ceiling for the base and all options years is 25,000 transactions.

Section C - Descriptions/Specifications/Statement of Work

2. - PERFORMANCE WORK STATEMENT

2.1 The Contractor shall provide corporate travel services for official domestic and international travel of Government employees and their dependents. Domestic and International travel includes travel outside of the country of Iraq in which the U. S. Embassy Baghdad and its affiliated Consulate in Erbil, U. S. Embassy Amman-Jordan, and U. S. Embassy Damascus - Syria are located, and travel outside that country, including travel within the U. S. and other countries. Current workload is approximately 350 tickets per month. Quantities in this contract are estimates. The Government does not guarantee these estimated quantities and the contractor shall have no right to equitable adjustment if the estimated quantities are not ordered.

The corporate travel services that the Contractor shall provide include:

- Traveler profiles, Travel reservations, options researching, issuance and delivery of tickets for air, rail, bus, and ocean vessel carriers; refunds, and where possible, advance seat assignments and advance boarding passes.

- Reservations for lodging accommodations.

- Commercial automobile rental services.

- Detailed travelers' itineraries.

- Management information and billing reports derived from the booking database.

- Accurate and automated reconciliation of travel charges incurred through the Government's CBA, GTR, and IBA accounts.

- Information pamphlets for Government travelers who use the contract.

2.2 Each of these items is discussed in detail in Section 3.0, Contractor Requirements for Providing Official Travel Services.

2.3 The Contractor shall also provide travel services and support for Government employees and their dependents requesting personal deviations from authorized itineraries associated with official, U.S. Government-funded, travel. An individual seeking a personal deviation from official travel is required to use the Contractor’s services to arrange the deviation, if the Contractor is capable of ticketing, using the common carrier(s) and fares(s) requested by the traveler. The Contractor may charge a construct fee, personally paid by the traveler, in addition to the transaction fee for the official portion of the travel. The Contractor shall post and publish the transaction fees associated with such service.

2.4 The Contractor shall also provide travel services for any individual sponsored by a participating agency under this contract, including personnel on temporary duty. Additionally, as the Government is often called upon to assist U.S. citizens who wish to return to the U.S, the Contractor shall be called upon to assist with the travel arrangements, as determined necessary by the Government.

The Contractor shall direct any question as to whether or not a service should be provided to a particular person, to the Contracting Officer’s Representative.

2.5 Upon the request of travelers with disabilities who are traveling on official business, the Contractor shall arrange necessary and reasonable accommodations, including, but not limited to, airline seating, in-terminal transfers, ground transportation and barrier-free (or otherwise accessible) lodging.

2.6 The Contractor shall be able to provide travel services and be able to book tickets through, at a minimum, the Global Distribution System (GDS) programs; SABRE, Amadeus or Travelport (Galileo, Apollo, Worldspan) systems and shall have the capability to book ticket through the New Distribution Capability (NDC) – IATA.

2.7 The Contractor shall include the traveler’s e-mail address and contact details in each travel itinerary.

2.8 The Contractor shall provide on a monthly basis and upon demand, an up-to-date report on any unused tickets in the format specified by the US Government to the travel office.

3.0 Definitions and Acronyms

Agency – U.S. Government activity at post, such as State Department, Foreign Commercial Service, or Foreign Agricultural Service.

ARC - Airlines Reporting Corporation. Website: http://www.arccorp.com.

Authorized Itinerary – An itinerary that is:

a. the lowest cost,

b. the usually traveled routing,

c. between a traveler’s authorized origin and authorized destination,

d. on the authorized date of travel (for travel that is date-specific),

e. in the authorized class of service,

f. uses the fare type (unrestricted or restricted) authorized,

g. complies with the GSA City Pair Program, and

h. complies with the Fly America Act, the US government regulation, and the Mission Travel Policy.

Business Day – Sunday through Thursday, 0800 – 1630 except holidays listed in DOSAR 652.237-72, “Observance of Legal Holidays and Administrative Leave”.

BSP – IATA Billing and Settlement Plan

CBA - Centrally Billed Account. A Charge Card Account established by the General Services Administration. The Department of State has selected Citibank Visa Charge Cards. The contractor will provide the CBA via the GDS to the airlines such that the airline is the merchant for the air ticket cost. The contractor may only charge the CBA for transaction fees, not for airline tickets.

Commission - Amount paid to the Contractor by another entity not a party to this contract, such as an airline, for each airline ticket the Contractor books with that entity.

COR - Contracting Officer's Representative. See DOSAR 652.242-70, Contracting Officer's Representative (COR).

Cost Construct – Travel that deviates from the authorized itinerary or authorized class of service. The Government will pay no more than the value of the authorized itinerary. A traveler-requested deviation from the date(s) of travel on their travel authorization shall not constitute a cost-construct unless, because of the date change, the total ticket price changes relative to the ticket price of the authorized itinerary.

CRS – Central Reservation System. A major airline computer reservations system, such as Apollo, Sabre or Worldspan.

Department of State commonly used exception forms

DS-4022 – Exception Form for use of non-contract carrier

DS-3093 – Exception Form for use of Foreign Flag Carrier

DS-4087 – Exception Form for Premium/Business Class Travel

Embassy – Refers to the U.S. Embassy Baghdad, Iraq, the U. S. Embassy Amman, Jordan, or any other post or Agency formally requested, represented by RSC Amman, located in Amman, Jordan. Also refers to any consulates listed in paragraph 1.1 above.

Emergency – An unforeseen combination of circumstances that calls for immediate action. The term emergency includes, but is not limited to, disasters, forest fires, evacuations, floods, and civil unrest.

eTS – also known as E-Gov Travel Service, ETS is a government-wide, automated web-based worldwide travel management service launched in April 2002. Additional information may be accessed through GSA’s website, http://www.gsa.gov/portal/category/27096.

Federal Travel Regulation (FTR) – See 41 CFR Chapters 300-304. Chapter 301 governs travel and transportation allowances for Federal civilian employees. Department of Defense (DOD) personnel are subject to the JTR, not the FTR. The regulation can be accessed at website: https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation-ftr

Fly America Act – See 49 U.S.C. 40118. The Fly America Act requires Federal employees and their dependents, consultants, contractors, grantees, and others performing United States-financed air travel to travel by U.S. flag carriers. Details contained in 41 CFR 301-10.131 through 301-10.143 and 6 FAM 135.

Government – U.S. Government, including all participating U.S. Government agencies.

Government Travel Charge Card – General Services Administration (GSA) Contractor-issued charge card to be used by travelers of an agency to pay for passenger transportation services, subsistence expenses and other allowable travel and transportation expenses incurred in connection with official travel. Although the employee is liable for payment of all charges incurred, including those for ATM withdrawals, the employee shall be reimbursed by his/her agency for all authorized and allowable travel and transportation expenses. (see CBA and IBA)

GSA – U.S. Government General Services Administration. Procures the annual GSA City Pair Program and procedures, the GSA Passenger Travel Handbook.

GTR – Government Travel Request issued on a OF-1169 which is provided to a carrier or a carrier’s agent to procure passenger transportation services for the account of the U.S. Government. GTRs are used when an airline will not accept the CBA as the merchant. The GTR shall be used as a supporting document with the bill/invoice for the transportation charges.

Hotel and Motel Fire Safety Act of 1990 – Public Law 101-391, September 25, 1990. An Act to amend the Federal Fire Prevention and Control Act of 1974 to allow for the development and issuance of guidelines concerning the use and installation of automatic sprinkler systems and smoke detectors in places of public accommodation affecting commerce, and for other purposes.

Hotel and Motel Fire Safety Act National Master List – Places of public accommodation in the United States and its territories that meet the fire prevention and control guidelines under the Hotel and Motel Fire Safety Act. Current information is also available on the internet at http://www.usfa.fema.gov/hotel.

IBA – Individually Billed Account, certain travelers (primarily U.S. direct hires) may be eligible to hold a U.S. Government contractor-issued individually billed account (IBA), commonly referred to as a travel card. An IBA should be used to procure transportation for official travel only when a CBA cannot be used or when travel is of an unanticipated, emergency nature and arranging travel through a TMC, thus using a CBA, would prevent accomplishment of the purpose of travel.

Indirect Travel – Travel that deviate, in routing, from the routing of the authorized itinerary.

JTR – Military Joint Travel Regulations

Lowest Available Fare – Except for the constraints of the airline contract program described at paragraph 4.2.2 and the Fly America Act, paragraph 4.2.3, the Contractor shall book the lowest available fare in accordance with agency policy, if any, as expressed in the contract. If reservations made by the Contractor are not at the lowest available rate allowed, at the time of ticketing, the Contractor shall refund the difference to the Government.

Media – A broad spectrum of methods used to provide a permanent record of communications (examples include paper, Electronic Data Interface (EDI), electronic, optically stored media, or any other acceptable method of available communication).

OBT – The Online Booking Tool is provided by CWT Sato using the “Get There” program

Official Travel – Travel that is paid for and/or for which the traveler is reimbursed by the Government.

Open Skies Agreement – The EU Open Skies agreement can be a valid exception to the Fly American Act. Other Open Skies agreements are not as liberal as the EU agreement.

Personal Travel – Travel that is paid for by the employee/dependent and for which reimbursement will not be provided by the Government.

PNR – Passenger Name Records

Post – Embassy, consulate general, consulate, consular agency, presence post, branch office, or mission of the United States.

Premium Class Travel Report – Report, by agency, containing all Premium Class travel tickets issued by the Contactor where the USG authorized Premium Class Travel

Refund – Ticket refund consists of the value of the ticket but does not include transaction fee or other service fee associated with issuing of the ticket. For billing purposes under this contract, a refund is not a separate transaction.

SOP – Standard Operating Procedures – Document provided by Contractor to Post detailing processes and procedures for service delivery of all contract requirements

Standard Carrier Alpha Code (SCAC) – Used by the Government to audit the Contractor’s billings. SCAC code may be obtained from the National Motor Traffic Association, Inc. 2200 Mill Road, Alexandria, VA 22314; telephone (703) 512-1800. http:// www.nmfta.org/pages/scac. The SCAC is only applicable if a GTR is used for payment.

Taxes and Fees – Charges for transportation imposed on travelers by other authority, such as U.S. Government federal taxes, airport passenger facility charges.

Tenant agencies – Other U.S. Government Agencies assigned to a given Embassy.

Transaction – Issuance of a ticket for common carrier transportation, or changes to that ticket after issuance. Other travel reservations associated with the travel under that ticket, including but not limited to, hotel reservations, car rental, and other traveler services, are not considered a transaction for purposes of charging a transaction fee.

Transaction Fee – Fee, charged by the Contractor, for issuance of a ticket for common carrier transportation or changes to that ticket, after issuance. Paragraph 18.0 addresses when a transaction fee may be charged for a transaction.

Travel Authorization – Document authorizing official Government travel. May also be referred to as Travel Order.

Travel Management Center (TMC) – A commercial travel firm under contract to U. S. Embassy Baghdad, U. S. Embassy Amman, represented by RSC Amman, located at the U. S. Embassy Amman, Jordan that provides reservations, ticketing, and related travel management services for Federal travelers.

Travel Services – Transportation reservations, for all modes of transportation, issuance and delivery of tickets, itinerary and invoices, reservations for lodging and vehicle rental services, and ancillary support related to travel.

User- Friendly – Ease of use geared towards those with a rudimentary or limited knowledge of computer systems and operations.

The knowledge base includes how to log on and off the system, simple menu-based functions in a typical graphical user interface Windows-like environment, (for example, as point and click functions such as file, open, close), simple one-step commands, such as search, print and save.

4.0 Contractor Requirements for Providing Official Travel Services

4.1 Establishment of a Traveler’s Authorized Itinerary

Upon receipt of a travel authorization, the contractor is responsible for determining a traveler’s authorized itinerary. The Contractor is not separately paid to establish the authorized itinerary since such work does not constitute a transaction under the terms of this contract. There is often a degree of subjectivity involved in the establishment of a traveler’s authorized itinerary, with an inherent tension between the principles of economy (lower cost) and efficiency (shorter or more convenient travel). The Contractor shall make authorized itinerary determinations that balance these principles in accordance with “reasonable person” and “prudent traveler” standards as described in the FAM.

4.1.1 Any deviation from the authorized itinerary (other than a deviation in date that does not increase the cost) constitutes a cost-construct. The value of the authorized itinerary determines the basis of any traveler-requested cost-construct. (Note: all indirect travel is cost-constructed, but not all cost-constructed travel is indirect.)

4.1.1.1 Should the traveler’s deviation from the authorized itinerary result in common carrier transportation costs in excess of the value of the authorized itinerary, the traveler is responsible for paying the difference prior to or simultaneous with the issuance of the ticket(s).

4.1.1.2 In cases when the value of the cost-constructed itinerary is less than the value of the authorized itinerary, savings accrue to the USG, not to the traveler or to the Contractor, and may not be used to offset any other expense, such as a Contractor-charged cost- construct service fee.

4.1.2 When a traveler disputes that the Contractor-established itinerary should constitute their authorized itinerary in accordance with USG travel regulations, the traveler may request a review by the GSO or Management Officer at the relevant post, who will either concur with the Contractor’s determination or identify an alternate itinerary that constitutes the traveler’s authorized itinerary.

4.1.3 For traveler-initiated online bookings, the traveler is expected to select itinerary components that comply with the FAM, FTR, and/or JTR. The Contractor is responsible only for identifying non-compliant selections, such as those that result in lost savings, and for preventing the issuance of tickets for selections that would be inconsistent with the traveler’s authorized class of service, with the provisions of the GSA City Pair program, the Fly America Act, and the European Union Open Skies Agreement.

4.2 Transportation

4.2.1 The Contractor shall comply with mandatory Government programs for air travel. Except for the constraints of the “City Pair Program” noted below, and the Fly America Act, the Contractor shall offer the lowest available fare that complies with the agency’s mission requirements and the Mission Travel Policy, as well as check for lower fare at time of final ticketing. If reservations made by the Contractor are not at the lowest available rate allowed by policy, the Contractor shall refund the agency the difference.

4.2.2 City Pairs Program

4.2.2.1 GSA has awarded contracts to certain airlines for reduced air fares between numerous city/airport pairs. The use of the contract air carrier is mandatory for official Government travel (which includes all travel funded by the Government), unless the Government approves the use of non-contract fares under the exceptions specified in the FTR and 14 FAM 524.1.

Contract carriers can be identified as having the YCA or -CA in a given GSA City Pair. Note, use of the contract carrier offers a lower fare other than their YCA and /or CA fares, the use of the lower fares is permissible if the fare types selected are within policy. In U.S. markets only, in cases of separate contract awards between specific airports in cities, the traveler may use the airport that best meets their needs without further justification. Government fares are loaded into every GDS as a passenger type. Government fares are not corporate fares. These contract fares may be obtained only by using a CBA, IBA or GTR as the form of payment for the ticket. The contractor must be able to issue GSA City Pair Fares, -DG matching fares and Category Z fares on US Carriers.

4.2.2.2 Promotional or other types of discount fares can be used on contract city/airport pair routes if they are offered by the contract carrier and are lower in cost than contract fares. Contract fares shall not be used for any personal travel, including those instances where portions of personal travel are substituted for a leg of an officially authorized trip.

4.2.2.3 There are a limited number of non-contract fares (-DG, -MZ or similar), restricted to official Government travelers, which are obtainable only with a CBA, IBA or GTR. Such fares can only be used when contract fares are not available or in markets with no GSA City Pairs. Valid FAM exceptions for pet travel are authorized for specified agencies.

4.2.2.4 When non-contract carriers offer restricted or unrestricted coach fares to the general public which are lower than the Government contract fares, the Contractor shall only use such lower fares on the application of exceptions contained in the current GSA Airline City-Pair Program. GSA contracts annually for air passenger transportation services between designated city/airport pairs. Since the contract is awarded annually the contractor must check the most current contract found on the GDS or on the GSA Website at http://www.gsa.gov, then click on “Travel on Government Business”.

4.2.2.5 Restricted fares which provide for a monetary penalty for itinerary changes or flight cancellations shall not be used without the written consent of Mission Management, such as being noted in the Mission Travel Policy. When restricted fares have been authorized, the Contractor shall include a description of the applicable fare rules in the itinerary confirmation. The contractor shall reference the Mission Travel Policy and other Post resources.

4.2.2.6 As a last resort, the Contractor shall provide lowest unrestricted fare if no reduced fares are available, as the U.S.

Government must use the lowest unrestricted or lowest restricted fare within policy without regard to a particular fare bucket (e.g., if a B class fare is available and unrestricted, a Y class fare cannot be booked).

4.2.2.7 The airlines provide OSI entries to turn off ticking time limits for U.S. Government fares. U.S. fares generally require ticking 48-72 hours in advance per the fare rules.

4.2.3 The Fly America Act generally precludes use of non-US flag carriers, except as provided in the FTR, such as Open Skies Agreements (http://www.gsa.gov/openskies), the Foreign Affairs Manual (FAM), and 14 FAM 583.

4.2.4 The Contractor shall provide the Government with the reservation and ticketing services which industry practice normally accords corporate or private travelers, to include new and improved reservation and ticketing technologies. These shall include a 24- hour, toll-free number available to travelers to perform emergency itinerary changes and emergency services outside regular business The Contractor must provide the USG with a means to be able to procure airline tickets and make reservations on airlines that only accept online credit card payments on the spot, such as Fly Dubai, Easy Jet, and other airlines (locally or internationally) that do not subscribe the reservation system used by the Contractor. In the event where this is applicable and necessary by the USG, the contractor is to arrange for the procurement of this airline ticket and bill the USG via the same means as all other types of invoices.

The Contractor shall be responsible for ensuring that any subcontractor providing such emergency service complies with all conditions of the contract.

4.2.5 The Contractor may only issue premium class tickets, for which the Government will have to pay an additional amount, when the accompanying travel orders provide authority for that travel (utilizing a DS-4087, DS-4086, or similar agency-specific form). This does not apply to situations in which frequent flyer benefits will be used to obtain the premium class tickets. The Contractor shall, upon request of the traveler, provide options and prices to upgrade the traveler to a higher-class ticket (i.e., business class, premium, etc.), who would then have to pay the difference out of pocket, in cash or credit card from the cost of the coach fare ticket that the USG would cover. The Contractor shall clearly describe the mechanism to make this upgrade happen, what class of economy is the traveler booked on, and how much does it entail. The Contractor shall also provide feasible connections, in the event a traveler wishes to cost construct travel from the cost of the coach fare ticket that the USG would cover, in other words, add more than one stop to his route. The difference in fare involved to add the extra stops is the traveler’s responsibility. Meticulous attention shall be provided by the local TMC to every specific trip type, as each one is different.

4.2.6 Back-to-back faring, issuing round trip tickets for one way travel, or hidden city ticketing and additional commission mark-ups on all fares, to include net fares are prohibited under this contract.

4.2.7 The Contractor shall provide the traveler with advanced seat assignment, when made available by a carrier at no charge.

4.2.8 The Contractor shall make adjustments for any change(s) in flight or train schedules. Tickets and billings shall be modified or reissued to reflect these changes.

4.2.9 The Contractor shall make a timely effort to notify travelers of airport closings, canceled or delayed flights or trains. The Contractor shall promote the use of APP technologies similar to such as CWTSatoToGo, trip case, tripit, etc. to provide real time flight and gate

4.2.10 The Contractor shall assist the travelers and liaise with the airlines for any change(s) in flight.

4.2.11 The Contractor shall fully utilize the BSP or other ticketing system’s ability to accept two forms of payment when executing cost construct travel.

4.3 Lodging

4.3.1 The Contractor shall provide lodging reservation services. These services shall include initiating and confirming reservations and confirming the rate at which the reservation is made.

Where the Government has agreements with hotels/motels for discount Government rates, the Contractor shall endeavor to obtain such rates for Government travelers. (Frequently these rates are capacity-controlled.) If necessary to obtain Government rates, the Contractor shall call such hotels directly, rather than by toll-free numbers. The Contractor shall also make available to the Government any lower-priced, guaranteed corporate or other discount rates it has negotiated at these or other hotels. The Contractor shall also look for FedRooms Government Rates. The Contractor shall endeavor to book rates that are within the per diem amount for the traveler’s authorized lodging location unless otherwise requested by the traveler. The Contractor shall identify any rate booked that exceeds the per diem amount by including a noticeable indicator on any travel document or itinerary.

4.3.2 Final selection of accommodations rests with the traveler. If accommodation reservations made by the Contractor are not made at the lowest available Government rate, the Contractor shall refund the Government the difference. Since final selection of accommodations rests with the traveler, the reservations made by the Contractor shall be made at the lowest available rate that complies with the traveler’s request, or the Contractor shall refund the Government the difference. Lodging reservations for Federal Government employees on official business shall comply with the Hotel and Motel Fire Safety Act of 1990 (see Definitions). Selected lodging shall comply with the Hotel and Motel Fire Safety Act of 1990, if available, unless an exception is granted by the COR. As stated in the definition in section 3.0, the Hotel and Motel Fire Safety Act of 1990 only applies to the United States and its territories.

4.4 Rental Vehicles

4.4.1 The Contractor shall reserve commercial vehicles for Federal travelers, if requested. The Defense Travel Management Office (DTMO) has negotiated Government discount rates on an unlimited mileage, flat daily or weekly basis with major rental automobile companies. Participating locations of these companies have agreed to make these rates available to civilian as well as military employees. These companies and their established discount rates are the first source for Federal travelers, as required by the FTR. Considering daily or extended rates, the Contractor shall reserve vehicles from these sources or, if no vehicles are available at Government rates, from other firms at the lowest total cost available to the traveler, which includes full loss/collision damage waiver (LDW/CDW), to the traveler.

4.4.2. Travelers must use the least expensive compact car available, unless an exception for another class of vehicle is approved through the GSO office, in accordance with exception criteria outlined in the FTR.

4.5 Related Services

4.5.1 Health Requirements. The Contractor shall provide travelers with advice on necessary health requirements, including types of inoculations and vaccinations whether required or suggested for foreign travel.

4.5.2 Local Conditions. The Contractor shall provide information and advice on conditions at the various foreign destinations, including climatic conditions, type of clothing which are appropriate or essential, national and religious holidays, location of American embassies and consulates, etc.

4.5.3 Other Pertinent Information. The Contractor shall provide technical advice on such matters as foreign currency exchange rate and transactions, securing auto insurance in conjunction with foreign automobile rentals, excess baggage requirements and

4.5.4 Information Pamphlets

4.5.4.1 The Contractor shall develop and deliver to the Government in electronic format, pamphlets listing procedures for traveler use of the services under this contract. These should be approximately letter size, about two pages long, and should provide Contractor phone numbers and other relevant information. the COR shall review the draft pamphlet before it is finalized. The Contractor shall update the pamphlet within six weeks of any change to the information contained with the pamphlet.

4.5.4.2 Additionally, the Contractor shall include one pamphlet with each ticket and itinerary package ordered during the first quarter of the contract period (first three months), and the first quarter of any option years extended under the term of any resulting contract(s).

4.5.5 Special Fares/Packages - The Contractor may advertise special fares/packages and tours in the Embassy weekly newsletter. The Contractor shall make arrangements for this advertisement with the COR.

4.5.6 Contractor shall have its own website that the USG can post its web link on its intranet. This website is to be updated and maintained by the Contractor’s IT personnel, and provides USG customers with information that includes but is not limited to the following: updates on baggage fees, contact information for airlines locally and internationally, information on how travelers can obtain paid seat assignments, contact information at airport worldwide, all required forms and paperwork, contact information for travel agents, services offered (inside and outside Jordan), etc.

4.6 Traveler's Itineraries - The Contractor shall provide to each traveler a complete, printed itinerary document including, but not limited to the following:

- carrier(s) both marketing and operating;

- flight or train number(s);

- if applicable, annotate that the traveler refused the contract or lowest fare offered;

- departure and arrival time(s) for each segment of the trip;

- name, phone number, location, room rate(s), confirmation number of hotels/motels booked by the contractor at each destination and guaranteed arrival check-in time, cancellation requirements; and where applicable, tax exempt If requested by the Government, the Contractor shall include a clear statement regarding compliance with the Hotel and Motel Fire Safety Act of 1990. If requested, the statement shall read as follows: "The lodging selected satisfies (or does not satisfy) the requirements of the Hotel and Motel Fire Safety Act of 1990." The Government would only make this request if travel will be within an area covered by this Act.

- Seat Assignment whenever possible and if offered free of charge by the airline;

- vehicle rental company, to include name and toll free telephone number of supplier, pickup and return dates, location of pickup, confirmed rate and confirmation number and, where applicable, special pickup instructions and hours of operation, notably for off-airport suppliers.

- Itemized statement of transaction fee;

- Ticket number for all tickets issued;

- Fare bucket and full fare basis code booked for each flight (air travel only); (i.e., V & VCA)

- local and toll-free 800 numbers, (the latter only if available in the country in which these services are provided) for both the servicing office and the after-hours emergency services location. If toll-free 800 numbers are not available, then the collect calls shall be accepted, and this notification shall be included on the itinerary.

- a statement and a copy of the passenger receipt coupon of all charges associated with the transportation ticket, including the ticket number, price, fees charged and a description of those fees.

- Copy of the e-ticket receipt which includes the carrier’s baggage allowance.

- if use of a non-contract carrier is authorized, the Contractor shall annotate one or more of the following reasons to show contract city-pair coverage and agency justification for non-use. The Contractor may use alpha or numeric codes for representation;

- Space or scheduled flights are not available in time to accomplish the purpose of travel, or use of contract service would require the traveler to incur unnecessary overnight lodging costs which would increase the total cost of the trip; or

- The Contractor's flight schedule is inconsistent with explicit policies of individual Federal departments and agencies, where applicable, to schedule travel during normal working hours; or

- A non-contract carrier offers a lower fare available to the general public, the use of which will result in a lower total trip cost to the Government, to include the combined costs of transportation, lodging, meals, and related expenses. Note: This exception does not apply if the contract carrier(s) offers a comparable fare and has seats available at that fare, or if the lower fare offered by a non-contract carrier is restricted to Government and Military travelers on official business and may only be purchased with a GTR or Government contractor issued general charge card, such as, YDG, MDG, ODG, VDG and similar fares.

- Listing of ticket numbers for the complete itinerary with price of the ticket to include the Contractor's service fee being The Itinerary Invoice is a system generated document provided by the GDS;

- Name and address of lodging;

- Nightly rate for lodging (both “base” (pre-tax) and fully encumbered (inclusive of tax and any mandatory fees imposed by a government or hotel/motel);

- Name of rental car provider;

- Pick-up and drop-off locations for car rentals;

- If required by post, an official tax invoice;

- This document shall be presented in a manner that is not readily editable, such as an…