RFQ_19BE2019Q0003.doc

DOC document 3 MB Posted Nov 20, 2018

Attached to: Moving Services
Solicitation number: 19BE2019Q0003
Issued by: Department of State US Embassy Brussels

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SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PAGE 1 OF

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19BE2019Q0003

6. SOLICITATION ISSUE DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Robert Bunnell BrusselsBids@state.gov

b. TELEPHONE NUMBER(No collect calls)

02/811.4000

8. OFFER DUE DATE/ LOCAL TIME

December 20, 2018 at 16:00PM

9. ISSUED BY CODE

10. THIS ACQUISITION IS

FORMCHECKBOX

UNRESTRICTED OR

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SET ASIDE:____ % FOR:

U.S. Embassy

Procurement Officer

Regentlaan

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SMALL BUSINESS

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WOMEN-OWNED SMALL BUSINESS

Procurement Officer

Regentlaan/Boulevard du Régent 27 1000 Brussels

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HUBZONE SMALL

BUSINESS

FORMCHECKBOX

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

1000 Brussels

FORMCHECKBOX

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

FORMCHECKBOX

EDWOSB

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8 (A)

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

FORMCHECKBOX

SEE SCHEDULE

12. DISCOUNT TERMS

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13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ X FORMCHECKBOX

IFB RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

See 9.

17a. CONTRACTOR/

OFFERER

CODE

FACILITY

CODE

18a. PAYMENT WILL BE MADE BY U.S. Embassy Financial Management Center

Regentlaan 27

1000 Brussels

CODE

FORMCHECKBOX

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

FORMCHECKBOX

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Household Furniture and Appliance Moving Services.

(Use Reverse and/or Attach Additional Sheets as Necessary)

Base Year

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

€ Base Year

X 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

X ARE FORMCHECKBOX

ARE NOT ATTACHED

FORMCHECKBOX

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE FORMCHECKBOX

ARE NOT ATTACHED

FORMCHECKBOX

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

FORMCHECKBOX

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print) Robert W. Bunnell Contracting Officer

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

STANDARD FORM 1449 (REV. 02/2012)\

TABLES OF CONTENTS

Section 1 – The Schedule

Page

• SF1449 cover sheet

• Continuation to SF1449, Contract 19BE2019Q0003 Schedule of Supplies/Services, Block 23

• Continuation to SF1449, Contract 19BE2019Q0003 Schedule of Supplies/Services, 14 Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement

Composition of sets of household furniture

Section 2 – Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses, FAR and DOSAR clauses not prescribed in Part 12 30

Section 3 – Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions – FAR and DOSAR clauses not prescribed in

Part 12

Section 4 – Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors – FAR and DOSAR Provisions not prescribed in

Part 12

Section 5 – Representations and Certifications

• Representations and Certifications

• Addendum to Representations and Certifications FAR AND DOSAR

PROVISION(S) NOT PRESCRIBED IN PART 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19BE2019Q0003

PRICES, BLOCK 23

PERFORMANCE WORK STATEMENT

A. The purpose of this firm fixed price purchase order is for the movement of Household Furniture and Appliances for the U.S. Embassy in Brussels and Luxemburg in accordance with Section 1- Description/Specifications/Work Statement.

B. The contract will be for a one-year period from the date of the contract award, with four (4) one-year options.

II. SCOPE OF SERVICES

The Contractor shall provide all necessary personnel, supervision, packing materials, moving supplies, equipment and vehicles to efficiently accomplish the movement of household furniture and appliances for both warehouses and residences located in both Brussels and Luxemburg. Services will include planning, pick up and loading of property, transporting to the premises, delivering property to the designated rooms, and positioning at the new location.

The Contractor is responsible for the safe transportation of all U.S. Government property and shall take the necessary measures, such as but not limited to, secure padding, packing fragile items with proper packing materials and containers to prevent breakage and damage, and disassembly/assembly of items as required in order to protect U.S. Government property during transportation and loading/unloading.

The Contractor shall include the cost of all equipment, materials, labor, overhead, profit, and any other expenses associated with the move in the fixed price for moving services.

The Contractor shall provide all equipment, materials, supplies, and clothing required to perform the services as specified in this contract. Such items include, but are not limited to boxes, tape, wrapping, padding, uniforms, ladders/step stools, dollies, jacks, tools, cleaning supplies, floor coverings, corner bumper guards, lifting equipment, vehicles, cranes, containers, and any other operational or administrative items required for performance of the duties and requirements of this contract. The Contractor shall maintain sufficient parts and spare equipment for all Contractor-furnished materials to ensure uninterrupted service during the moves.

III.

PRICING

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are:

III.A. BASE YEAR

1. Moving of U.S. Embassy ‘standard’ set of household furniture items.

The composition of the standard set of household furniture items for each sized bedroom apartment/house is listed on Attachment A of this Request for Proposals. Please note that the exact articles may vary due to various residence configurations.

1.1 Move (*) of household furniture and appliances in Belgium

Fixed Cost

Estimated number of moves

Total cost

1.1.a Up to 20 cubic meters

1.1.b Between 21 and 50 cubic meters

1.1.c Between 51 and 100

1.1.d Use of outside ladder up to 3rd floor (flat rate per move)

1.1.e Use of outside ladder as of the 4th floor (flat rate per move)

1.2 Move (**) of household furniture and appliances to or from Luxemburg

1.2.a Between 21 and 50

1.2.b Between 51 and 100

1.2.c Use of outside ladder up to

1.2.d Use of outside ladder as of

1.3 Value Added Tax

1.4 Defense Base Act Insurance (***)

1.5 TOTAL ESTIMATED COST FOR THE BASE YEAR = LINE ITEMS: 1.1.a+1.1.b+1.1.c+1.1.d+1.1.e+1.2.a+1.2.b+1.2.c+1.2.d+1.3+1.4

2. Minimum and Maximum Amounts

During this contract period, the Government shall place orders totaling a minimum of EUR 12,500. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed EUR 150,000. This reflects the contract maximum for this period of performance.”

(*) Move:

One way move of household furniture or appliances, either from the warehouse located in Zaventem, Belgium, to a residence located in the Brussels metropolitan area, or from a residence located in the Brussels metropolitan area to the warehouse located in Zaventem, Belgium.

(**) Move:

One way move of household furniture or appliances, either from the warehouse located in Zaventem, Belgium, to a U.S. Embassy Luxemburg residence located in Luxemburg city, or from a U.S. Embassy Luxemburg residence located in Luxemburg city to the warehouse located in Zaventem, Belgium. The distance between the warehouse in Zaventem and Luxemburg city is approximately 210 km.

(***) Defense Base Act Insurance:

Contracts awarded to firms who are hiring Luxemburg citizens, U.S. citizens and U.S. Residents to work on their contract and who are not having local (Belgian) compensation laws are required to add Defense Base Act Insurance (see also Section 3, para. A.1.A)

III.B. OPTION YEAR 1

1. Moving of U.S. Embassy ‘standard’ set of household furniture items.

1.1 Move (*) of household furniture and appliances in Belgium

Fixed Cost

Estimated number of moves

Total cost

1.1.a Up to 20 cubic meters

1.1.b Between 21 and 50

1.1.c Between 51 and 100

1.1.d Use of outside ladder up to

1.1.e Use of outside ladder as of

1.2 Move (**) of household furniture and appliances to or from Luxemburg

1.2.a Between 21 and 50

1.2.b Between 51 and 100

1.2.c Use of outside ladder up to

1.2.d Use of outside ladder as of

1.3 Value Added Tax

1.4 Defense Base Act Insurance (***)

1.5 TOTAL ESTIMATED COST FOR OPTION YEAR 1 = LINE ITEMS:

1.1.a+1.1.b+1.1.c+1.1.d+1.1.e+1.2.a+1.2.b+1.2.c+1.2.d+1.3+1.4

(*) Move:

(**) Move:

(***) Defense Base Act Insurance:

III.C. OPTION YEAR 2

1. Moving of U.S. Embassy ‘standard’ set of household furniture items.

1.1 Move (*) of household furniture and appliances in Belgium

Fixed Cost

Estimated number of moves

Total cost

1.1.a Up to 20 cubic meters

1.1.b Between 21 and 50

1.1.c Between 51 and 100

1.1.d Use of outside ladder up to

1.1.e Use of outside ladder as of

1.2 Move (**) of household furniture and appliances to or from Luxemburg

1.2.a Between 21 and 50

1.2.b Between 51 and 100

1.2.c Use of outside ladder up to

1.2.d Use of outside ladder as of

1.3 Value Added Tax

1.4 Defense Base Act Insurance (***)

1.5 TOTAL ESTIMATED COST FOR OPTION YEAR 2 = LINE ITEMS: 1.1.a+1.1.b+1.1.c+1.1.d+1.1.e+1.2.a+1.2.b+1.2.c+1.2.d+1.3+1.4

(*) Move:

(**) Move:

(***) Defense Base Act Insurance:

III.D. OPTION YEAR 3

1. Moving of U.S. Embassy ‘standard’ set of household furniture items.

1.1 Move (*) of household furniture and appliances in Belgium

Fixed Cost

Estimated number of moves

Total cost

1.1.a Up to 20 cubic meters

1.1.b Between 21 and 50

1.1.c Between 51 and 100

1.1.d Use of outside ladder up to

1.1.e Use of outside ladder as of

1.2 Move (**) of household furniture and appliances to or from Luxemburg

1.2.a Between 21 and 50

1.2.b Between 51 and 100

1.2.c Use of outside ladder up to

1.2.d Use of outside ladder as of

1.3 Value Added Tax

1.4 Defense Base Act Insurance (***)

1.5 TOTAL ESTIMATED COST FOR OPTION YEAR 3 = LINE ITEMS: 1.1.a+1.1.b+1.1.c+1.1.d+1.1.e+1.2.a+1.2.b+1.2.c+1.2.d+1.3+1.4

(*) Move:

(**) Move:

(***) Defense Base Act Insurance:

III.E. OPTION YEAR 4

1. Moving of U.S. Embassy ‘standard’ set of household furniture items.

1.1 Move (*) of household furniture and appliances in Belgium

Fixed Cost

Estimated number of moves

Total cost

1.1.a Up to 20 cubic meters

1.1.b Between 21 and 50

1.1.c Between 51 and 100

1.1.d Use of outside ladder up to

1.1.e Use of outside ladder as of

1.2 Move (**) of household furniture and appliances to or from Luxemburg

1.2.a Between 21 and 50

1.2.b Between 51 and 100

1.2.c Use of outside ladder up to

1.2.d Use of outside ladder as of

1.3 Value Added Tax

1.4 Defense Base Act Insurance (***)

1.5 TOTAL ESTIMATED COST FOR OPTION YEAR 4 = LINE ITEMS: 1.1.a+1.1.b+1.1.c+1.1.d+1.1.e+1.2.a+1.2.b+1.2.c+1.2.d+1.3+1.4

(*) Move:

(**) Move:

(***) Defense Base Act Insurance:

III.F. GRAND TOTAL:

3.2. Base year total:

3.3. First option year total:

3.4. Second option year total:

3.5. Third option year total:

3.6. Fourth option year total:

ESTIMATED GRAND TOTAL:

III.G. OFFERS AND PAYMENT IN U.S. DOLLARS

U.S. FIRMS:

- U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in U.S. dollars should submit their offers in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States.

FOREIGN FIRMS:

- Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in local currency (EURO).

CONTINUATION TO SF-1449,

RFQ NUMBER 19BE2019Q0003

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. WORK REQUIREMENTS

1.1. General

The contractor shall provide services for the moving of household furniture and appliances (connection and disconnection of the electrical/gas appliances to be performed by U.S. Embassy personnel) to and from the U.S. Embassy’s warehouse, located at Fabriekstraat 13, 1930 Zaventem, Belgium, and various Embassy leases and residences mainly located in the Brussels’ metropolitan area.

The contractor shall provide services for the moving of household furniture and appliances (connection and disconnection of the electrical/gas appliances to be performed by U.S. Embassy personnel) to and from the U.S. Embassy’s warehouse, located at Fabriekstraat 13, 1930 Zaventem, Belgium, and U.S. Embassy Luxemburg residences located in Luxemburg city.

The contractor shall furnish all managerial, administrative and direct labor personnel, materials and transportation and equipment that are necessary to accomplish all work as required by this contract. Contractor employees shall be on site only for performance of contractual duties and not for other business purposes. Performance requirements for required work are described below.

Parking reservations need to be requested and obtained by the contractor.

Costs related to these reservations are included in the fixed costs in Section 1 – III.A. thru III.E. and will be handled by the contractor. In case a parking reservation has been made but the move is cancelled by the Embassy, the USG will reimburse that parking cost.

2. PERSONNEL

The contractor shall ensure that all personnel assigned to this contract possess the skills and experience necessary for accomplishing their individual tasks.

2.1.

General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

2.2.

Standard of Conduct.

Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

2.3.

Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

2.4.

Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

2.5.

Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

2.6.

Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

unauthorized use of Government property, theft, vandalism, or immoral conduct;

unethical or improper use of official authority or credentials;

security violations; or, organizing or participating in gambling in any form

2.7.

Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

2.8.

Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

3. WORK SCHEDULE

The contractor agrees that he shall execute each individual order (Move of household furniture and appliances in Belgium) within TWO days after the receipt of a written advance notice from the Embassy.

The contractor agrees that he shall execute each individual order (Move of household furniture and appliances to and from Luxemburg) within FOURTEEN days after the receipt of a written advance notice from the Embassy.

The contractor will further fully respect all work schedules established between the Contracting Officer’s Representative (COR) and the contractor.

4. MANAGEMENT AND SUPERVISION

4.1. Management: The contractor shall designate a project manager who shall be responsible for handling all business with the Embassy.

4.2. Supervision: The project manager shall be responsible for the on-site supervision of the contractor’s work force at all times to ensure that the services are being delivered under this contract. The project manager will be the contractor’s primary point of contact and will act as liaison with the US Embassy personnel. He shall have sufficient English language skills to be able to communicate easily and efficiently with members of the US Embassy staff.

4.3. Safety: The Contractor shall be responsible for work site safety during the moves.

5. OPERATIONAL RECORDS

The contractor shall provide and maintain LOGS, listing the names of the driver(s) and the movers, the time of departure from the Embassy warehouse or pick-up address, the time of completion of each individual move, and the time of return to the Embassy warehouse.

6. SECURITY CLEARANCE

6.1.

After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take seven (7) days to perform. For each individual the list shall include:

-Full Name

-Place and Date of Birth

-Current Address

-Identification number

-Police record

The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

7. CONTRACTOR FURNISHED MATERIALS

The contractor shall provide all equipment, materials, supplies, transportation, and clothing required to perform the services as specified in this contract. Such items include, but are not limited to, vehicles; uniform, routine office supplies; and any equipment or administrative items required for performance under this contract. The contractor shall maintain sufficient parts and spares for all contractor furnished equipment and materials to ensure uninterrupted provision of services as required by the contract.

8. GOVERNMENT FURNISHED PROPERTY

The Government does not intend to make any equipment or materials available to the Contractor as "Government furnished property (GFP)" for performance of the contract

9. INVOICES AND PAYMENT

The Contractor shall submit monthly invoices in English INCLUDING VAT to the following email address: BruFMCAccountsProc@state.gov. A proper invoice must include the following information:

1) Contractor’s name and address;

2) Billing address (See Block 18a of the SF-1449)

3) Invoice date and number;

4) Contract number (19BE2019D….) + PR-number of each delivery order;

5) Full description of the services, including address of pick-up/delivery and service delivery date;

6) Unit prices and total invoice price;

7) Banking information to complete EFT;

10.

INSURANCE

Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

10.1.

General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

Bodily Injury stated in U.S. Dollars:

Per Occurrence $ ……………….

Cumulative $ ………………..

Property Damage stated in U.S. Dollars:

Per Occurrence ………………… Cumulative $ ………………… 10.2.

The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

any property of the Contractor, its officers, agents, servants, employees, or any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

10.3 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

10.4.

Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

10.5.

Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

11. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective

Scope of Work Paragraphs

Performance Threshold

Services.

Performs all moving services set forth in the scope of work.

1 thru 10

All required services are performed and no more than one (1) customer complaint is received per month.

SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

STANDARD. The performance standard is that the Government receives no more than one (1) [Note to Contracting Officer: Insert other number if desired] customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard.

PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.]

ATTACHMENT A:

Composition of sets of household furniture

The list below only describes what kind of furniture has to be moved. The contractor will always receive a requisition (DS584) which describes exactly which pieces of furniture and/or appliances need to be moved and how many.

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS (JAN 2017), is incorporated by reference (see SF-1449, Block 27A)

52.212-5 -- Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items (Aug 2018)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and

Other Covered Entities (Jul 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(4) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(5) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77, 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the contracting officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

___ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509).

___ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub L. 111-5) (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009).

_X_ (4) 52.204-10, Reporting Executive compensation and First-Tier Subcontract Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

___ (5) [Reserved]

___ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

___ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Oct 2015) (31 U.S.C. 6101 note).

___ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

___ (10) [Reserved]

___ (11) (i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

___ (ii) Alternate I (Nov 2011) of 52.219-3.

___ (12) (i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer)(15 U.S.C. 657a).

___ (ii) Alternate I (Jan 2011) of 52.219-4.

___ (13) [Reserved]

___ (14) (i) 52.219-6, Notice of Total Small Business Aside (Nov 2011) (15 U.S.C. 644).

___ (ii) Alternate I (Nov 2011).

___ (iii) Alternate II (Nov 2011).

___ (15) (i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

___ (ii) Alternate I (Oct 1995) of 52.219-7.

___ (iii) Alternate II (Mar 2004) of 52.219-7.

___ (16) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and (3)).

___ (17) (i) 52.219-9, Small Business Subcontracting Plan (Aug 2018) (15 U.S.C. 637 (d)(4)).

___ (ii) Alternate I (Nov 2016) of 52.219-9.

___ (iii) Alternate II (Nov 2016) of 52.219-9.

___ (iv) Alternate III (Nov 2016) of 52.219-9.

___ (v) Alternate IV (Aug 2018) of 52.219-9.

___ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

___ (19) 52.219-14, Limitations on Subcontracting (Jan 2017) (15 U.S.C. 637(a)(14)).

___ (20) 52.219-16, Liquidated Damages—Subcontracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

___ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657f).

___ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)).

___ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

___ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)).

___ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_X_ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jan 2018) (E.O. 13126).

___ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

___ (28) (i) 52.222-26, Equal Opportunity (Sep 2016) (E.O. 11246).

___ (ii) Alternate I (Feb 1999) of 52.222-26.

___ (29) (i) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212).

___ (ii) Alternate I (July 2014) of 52.222-35.

___ (30) (i) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

___ (ii) Alternate I (July 2014) of 52.222-36.

___ (31) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212).

___ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

_X_ (33) (i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

___ (ii) Alternate I (Mar 2015) of 52.222-50, (22 U.S.C. chapter 78 and E.O. 13627).

___ (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (E. O. 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

___ (35) (i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

___ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

___ (36) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) (E.O.13693).

___ (37) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (Jun 2016) (E.O. 13693).

___ (38) (i) 52.223-13, Acquisition of EPEAT® -Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514

___ (ii) Alternate I (Oct 2015) of 52.223-13.

___ (39) (i) 52.223-14, Acquisition of EPEAT® -Registered Television (Jun 2014) (E.O.s 13423 and 13514).

___ (ii) Alternate I (Jun 2014) of 52.223-14.

___ (40) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C. 8259b).

___ (41) (i) 52.223-16, Acquisition of EPEAT® -Registered Personal Computer Products (Oct 2015) (E.O.s 13423 and 13514).

___ (ii) Alternate I (Jun 2014) of 52.223-16.

_X_ (42) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging while Driving (Aug 2011) (E.O. 13513).

___ (43) 52.223-20, Aerosols (Jun 2016) (E.O. 13693).

___ (44) 52.223-21, Foams (Jun 2016) (E.O. 13696).

___ (45) (i) 52.224-3, Privacy Training (Jan 2017) (5 U.S.C. 552a).

___ (ii) Alternate I (Jan 2017) of 52.224-3.

___ (46) 52.225-1, Buy American--Supplies (May 2014) (41 U.S.C. chapter 83).

___ (47) (i) 52.225-3, Buy American--Free Trade Agreements--Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43).

___ (ii) Alternate I (May 2014) of 52.225-3.

___ (iii) Alternate II (May 2014) of 52.225-3.

___ (iv) Alternate III (May 2014) of 52.225-3.

___ (48) 52.225-5, Trade Agreements (Aug 2018) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

_X_ (49) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

___ (50) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

___ (51) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

___ (52) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

_X_ (53) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505), 10 U.S.C. 2307(f)).

___ (54) 52.232-30, Installment Payments for Commercial Items (Jan 2017) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

_X_ (55) 52.232-33, Payment by Electronic Funds Transfer— System for Award Management (Jul 2013) (31 U.S.C. 3332).

___ (56) 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management (Jul 2013) (31 U.S.C. 3332).

___ (57) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

___ (58) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

___ (59) 52.242-5, Payments to Small Business Subcontractors (Jan 2017) (15 U.S.C. 637(d)(12)).

___ (60) (i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx 1241(b) and 10 U.S.C. 2631).

___ (ii) Alternate I (Apr 2003) of 52.247-64.

___ (iii) Alternate II (Feb 2006) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or executive orders applicable to acquisitions of commercial items:

___ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495)

___ (2) 52.222-41, Service Contract Labor Standards (Aug 2018) (41 U.S.C. chapter 67.).

___ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

___ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment (Multiple Year and Option Contracts) (Aug 2018) (29 U.S.C.206 and 41 U.S.C. chapter 67).

___ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

___ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment--Requirements (May 2014) (41 U.S.C. chapter 67).

___ (7) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services--Requirements (May 2014) (41 U.S.C. chapter 67).

___ (8) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015) (E.O. 13658).

___ (9) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2017) (E.O. 13706).

___ (10) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (May 2014) (42 U.S.C. 1792).

___ (11) 52.237-11, Accepting and Dispensing of $1 Coin (Sep 2008) (31 U.S.C. 5112(p)(1)).

(d) Comptroller General Examination of Record The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records -- Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(e)

(1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c) and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

(i) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509).

(ii) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(iii) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and

Other Covered Entities (Jul 2018) (Section 1634 of Pub. L. 115-91).

(iv) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $700,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities.

(v) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495). Flow down required in accordance with paragraph (1) of FAR clause 52.222-17.

(vi) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

(vii) 52.222-26, Equal Opportunity (Sep 2016) (E.O. 11246).

(viii) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212).

(ix) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

(x) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212).

(xi) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40.

(xii) 52.222-41, Service Contract Labor Standards (Aug 2018), (41 U.S.C. chapter 67).

(xiii) (A) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

(B) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 E.O. 13627).

(xiv) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment--Requirements (May 2014) (41 U.S.C. chapter 67.)

(xv) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services--Requirements (May 2014) (41 U.S.C. chapter 67)

(xvi) 52.222-54, Employment Eligibility Verification (Oct 2015) (E. O. 12989).

(xvii) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015).

(xviii) 52.222-62, Paid sick Leave Under Executive Order 13706 (JAN 2017) (E.O. 13706).

(xix) (A) 52.224-3, Privacy Training (Jan 2017) (5 U.S.C. 552a).

(B) Alternate I (Jan 2017) of 52.224-3.

(xx) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

(xxi) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (May 2014) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6.

(xxii) 52.247-64, Preference for Privately-Owned U.S. Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx 1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64.

(2) While not required, the Contractor may include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations.

(End of Clause)

ADDENDUM TO CONTRACT CLAUSES

FAR AND DOSAR CLAUSES NOT PRESCRIBED IN PART 12

52.252-2

CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at:

http://acquisition.gov/far/index.html or http://farsite.hill.af.mil/vffara.htm

These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations…

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