190000000901.pdf

This is an IT Professional Services Contract (Notice of Contract No. 171 190000000901) between the State of Michigan, Department of Technology, Management and Budget (DTMB) and SS & C Technologies, Inc., a Connecticut corporation. The contract was executed on August 15, 2019, and became effective August 26, 2019. The State's contract administrator is Ms. Lisa Feury, Procurement Analyst, while the Contractor's representative is Mr. Richard Shalowitz, Sr. Vice President. The contract governs maintenance and support services for the Treasury Debt Management System (DBC Debt Manager and DBC Finance software) utilized by the Michigan Department of Treasury to serve municipalities, healthcare providers, schools, higher education institutions, and students pursuing post-secondary education.

The contract provides for software maintenance, support, and training services for a five-year initial term with five one-year renewal options. The estimated contract value at time of execution was $377,124, with annual recurring costs structured as follows: Year 1 ($68,250), Year 2 ($71,662), Year 3 ($75,246), Year 4 ($78,008), and Year 5 ($83,058), totaling $246,581 for DBC Debt Manager (3 concurrent licenses) and $130,543 for DBC Finance (2 concurrent licenses). The contract specifies a Net 45 payment term and requires the Contractor to provide unlimited telephone support during business hours (8 a.m. to 6 p.m. Eastern, Monday through Friday), remote and on-premises second-line support, all maintenance releases and new versions at no additional cost, annual SOC 2 Type 2 audits, and comprehensive technical documentation. The Contractor must maintain the software on current State standard environments (X86 VMware, IBM Power VM, and Oracle VM) and support commonly used web browsers. Service level agreements establish response and resolution times for Critical Service Errors (30 minutes response, 4 hours resolution), High Service Errors (24 hours response, 2 business days resolution), and Medium Service Errors (2 business days response, 10 business days resolution), with service credits issued for failures to meet these standards.