Treasury - DBC Debt Management System Maintenance and Support

This indefinite delivery vehicle provides comprehensive maintenance and support services for the Treasury Debt Management System (DBC Debt Manager and DBC Finance software) utilized by the Michigan Department of Treasury. The contract encompasses software maintenance, technical support, training services, and ongoing updates for systems serving municipalities, healthcare providers, schools, higher education institutions, and student loan borrowers throughout Michigan. Services include unlimited telephone support during business hours, remote and on-premises second-line technical assistance, all maintenance releases and new versions at no additional cost, annual SOC 2 Type 2 security audits, and comprehensive technical documentation. The contractor is obligated to maintain the software on current state standard environments including X86 VMware, IBM Power VM, and Oracle VM platforms, with support for commonly used web browsers. Service level agreements establish defined response and resolution timeframes for critical, high, and medium severity errors, with service credits issued for performance failures.

The prime contractor for this vehicle is SS & C Technologies Inc., a Connecticut-based corporation, under a contract administered by the Michigan Department of Technology, Management and Budget. The initial contract term spans five years with five one-year renewal options, effective from August 26, 2019, through August 25, 2024. The estimated contract value at execution was $377,124, with structured annual costs ranging from $68,250 in Year 1 to $83,058 in Year 5, covering three concurrent licenses for DBC Debt Manager and two concurrent licenses for DBC Finance. The contract operates under a Net 45 payment term and is classified as an IT Professional Services Contract.