Attachment_No._SOO-1.pdf

Performance Work Statement (PWS)

National Vehicle Management

(NVM)

Performance Work Statement (PWS)

CONTRACTOR ARE NOT REQUIRED TO FOLLOW THIS FORMAT BUT

MUST INCLUDE AT LEAST THIS INFORMATION IN THEIR

TECHNICAL PROPOSAL/PWS

National Vehicle Management – NVM

Vision Statement

Ensure the United States Marshals Service (USMS) mission success by providing logistical innovation, positive customer experiences, and law enforcement compliance with safety, the sum total of which creates “a robust vehicle maintenance solutions program designed to reduce risk, control expenses and alleviate administrative burden."

1 Introduction

The Contractor shall provide all personnel, equipment, supplies, facilities, tools materials, supervision, other items and non-personal services necessary to provide National Vehicle Management Services (NVM) for the Management Support

Division (MSD) of the United States Marshals Service (USMS). Additional information on the USMS is accessible via the

Internet at (www.usmarshals.gov).

1.1 Objective

The objective of this contract is to provide an administered fleet management and maintenance program, to fit the USMS needs, to be proactively managed, in order to gain analytical insight into the fleet’s use. This program shall optimize return on investment and replacement cycle management, reduce risk, control expenses and alleviate administrative burdens. The service shall provide services for emergency repairs, preventative maintenance compliance, managing routine repairs, &

Accident Management.

1.2 Background

The USMS vehicle fleet is comprised of agency owned passenger sedans, sports utility vehicles (SUV), heavy and light duty pickup trucks, minivans, buses and General Service Administration (GSA) leased passenger/cargo vans. The USMS purchases vehicle models which blend in with the general vehicle population so as to not be recognized as police cars.

1.3 Scope

The scope of the NVM contract shall consolidate the activities of the USMS on the operational and strategic level for a cost effective innovative enterprise vehicle fleet management managed services contract for supplies.

The contract will be comprised of four (4) main delivery elements:

1. Fleet Management to include Centralized and Site level consolidation of records and reporting with web based or portal access to services and administration controls.

2. Preventative Maintenance (PM)

3. Major Repairs & Maintenance beyond PM

4. Accident Management Solutions

1.4 Period of Performance

The period of performance (POP) will be for 5 years from the issuance date, individual BPA calls will result from an agreement.

1.5 Monthly Billing Cycle

The monthly billing cycle will be as follows: The Contractor will bill the USMS, as outlined by the chart below after services are rendered. If the below dates fall on a Holiday, the preceding business day shall be the date of the monthly review and the invoice are due. All monthly invoices must be submitted and reviewed by the COR prior to submission for payment. Payments will be made according to the Prompt Payment Act.

Date Actions

1.6 Place of Performance

The work to be performed under this contract shall be at the Contractor’s designated facilities no further than 5 miles from the metropolitan area and 15 miles from a rural area from USMS facilities identified in Attachment No. SOO-2/3.

1.7 Type of contract

The USMS will award a single/multiple Blanket Purchase Agreement (BPA) vehicle. The estimated requirement is up to

5000 vehicles per year. Calls will be issued by region as the USMS & Contractor can implement the new contract vehicle.

1.8 Contracting Officer Representative (COR)

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the

Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including

Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The

COR is not authorized to change any of the terms and conditions of the resulting order.

1.9 Identification of Contractor Employees

List POC’s for the CO/COR and by region POC’s for end users.

1.10 Organizational Conflict of Interest

An offeror shall identify in its proposal, quote, bid, or any resulting contract, any potential or actual Organizational and

Consultant Conflicts of Interest (OCCI) as described in FAR Subpart 9.5. This includes actual or potential conflicts of interests of proposed subcontractors (subs). If an offeror identified in its proposal, quote, bid or any resulting contract, a potential or actual conflict of interests the offeror shall submit an Organizational and Consultant Conflicts of Interest Plan

(OCCIP) to the CO. The OCCIP shall describe how the offeror addresses potential or actual conflicts of interest and identify how they will avoid, neutralize, or mitigate present or future conflicts of interest.

Offerors must consider whether their involvement and participation raises any OCCI issues, especially in the following areas when: providing systems engineering and technical direction, preparing specifications or work statements and/or objectives, providing evaluation services, and obtaining access to proprietary information.

If a prime or sub-contractor breaches any of the OCCI restrictions, or does not disclose or misrepresents any relevant facts concerning its conflict of interest, the Government may take appropriate action, including terminating the contract, in addition to any remedies that may be other permitted by the contract or operation of law.

Be aware that offeror’s that develop, write, advise, provide directions, consult on, serves as a sub-contractor on, or provided input into procurement strategy, specifications, requirements, performance work statement, and/or RFP’s for a proposed procurement could potentially be excluded from bidding or submitting a proposal to compete from the award of such procurement.

The offeror must include any individual employee who has an immediate family member that has developed, written, advised, provided directions, consulted on, served as a sub on, or provided input into procurement strategy, specifications, requirements, performance work statement, and/or RFP’s/IFB’s for a proposed procurement.

Immediate family members include grandparents, parents, in-law, sibling, spouse, child or grandchild, whether the family relationship exists by blood, adoption, or law.

The offeror shall require that all parties affiliated with its organization to regularly make full disclosure of any actual, potential, or perceived conflict of interest, and should describe the process and or timing for doing so to the Government.

2 Contract Management

This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees.

It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the

Contracting Officer (CO) and Contracting Officer Representative (COR) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the NVM support operations at the Contractor and the Contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion.

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

Contractors may add subcontractors to their team after approval of the COR. A Sub-Contracting Plan is not required for the Base BPA, but will be required if statutory limits are achieved on individual BPA Calls.

2.5 Location

Accomplishment of the results contained in this PWS requires work at the Contractor’s location and at various contractor locations. See attachments (AS APPLICABLE)

3 Specific Tasks: The Contractor shall develop sustainment management for vehicle maintenance.

3.1 The contractor will complete this section to articulate how they would perform the objectives identified in the SOO.

3.2

3.3

3.4

3.5

3.6

4.0 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1. Post Award Conference/Periodic Progress Meetings

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO and/or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. They may be called per Call or be consolidated into one meeting at the Government’s discretion.

4.2 Government Furnished Items and Services

N/A unless contractor identified.

4.2.1 Equipment

N/A unless contractor identified

4.3 Contractor Furnished Items and Responsibilities

Describe any items to be furnished to GOV’s in order to minimize maintenance costs, methods to reclaim, and estimated value if not returned.

4.3.1 Shipping/Delivery

Describe method

4.3.2 Warranty

Describe warranty provided

6. Quality

This section describes the Quality Control Plan components for this effort. The following sub-sections provide details of various considerations on this effort.

6.1 Quality Control

The Contractor shall develop, maintain a documented effective Quality Control Program (QCP) to ensure effective quality services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-reoccurrences of defective services. The Contractor’s QCP is the means by which the Contractor ensures that the work complies with this contract.

The QCP is included as an attachment and was reviewed as a part of the Technical Evaluation. Any changes to the plan during the period of the contract shall be provided to the CO and COR for review no later than ten (10) business days prior to the effective date of the change. The CO and COR will provide approval and acceptance of the changes to the

QCP within ten (10) business days from date of receipt.

The QCP will also address, if needed and directed by the COR, the information collected in compliance with the

President’s Management Agenda for improving productivity, controlling costs, and implementing the responsibilities of the E-Government Results Act of 2002. This information provides the input into the continuing review of the government staffing, methods of operations, and support required to accomplish the organizational mission. To assist in the collection of workload and staffing data associated with human capital and organizational review, the Contractor may be asked to complete a variety of workload forms and participate in interviews when requested.

Performance Summary Requirement

Performance

Objective Performance Standard

PWS

Section

Acceptable Quality

Level (AQL)

7.1 Definitions

7.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

7.1.2. Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the government.

7.1.3. Contracting Officer’s Representative: An employee of the U.S. Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.4. Defective Service: A service output that does not meet the standard of performance associated with the

Performance Work Statement.

7.1.5. Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

7.1.6. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

7.1.7. Sub: One that enters into a contract with a prime. The Government does not have privity of contract with the sub.

7.1.8. Work Day: The M-F unless otherwise indicated in the holiday schedule of hours per day the

Contractor provides services in accordance with the contract. Holidays are:

New Year’s Day - 1 January

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Independence Day - 4 July

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - 4th Thursday in November

Christmas Day - 25 December