Attachment1-Revised_StatementOfWork_0001.pdf

STATEMENT OF WORK

NPS Solicitation 140P1521Q0086 Point of Contact: Cecilia Mitchell cecilia_mitchell@nps.gov

Statement of Work Telephone maintenance and support for Flagstaff Area Monuments Flagstaff Area Monuments

PROJECT BACKGROUND: The Flagstaff Area Monuments is responsible for the ongoing support and maintenance of all Avaya IP Office J179 phone systems and Avaya Digital 9508 phone systems These systems provide a full portfolio of voice communication services for park personnel at the following locations:

Flagstaff Area Monuments headquarters building at 1600 Hwy 89, Flagstaff, AZ 86004

Walnut Canyon National Monument at #3 Walnut Canyon, Flagstaff, AZ 86004

Sunset Crater National Monument at 6082 Sunset Crater Road, Flagstaff, AZ 86004

Wupatki National Monument at 25137 Wupatki Loop Road, Flagstaff, AZ 86004

PERIOD OF PERFORMANCE:

This Government anticipates award of a firm fixed price task order with one base with four option years.

Base Year: September 1, 2021 – August 31, 2022 Option Year 1: September 1, 2022 – August 31, 2023 Option Year 2: September 1, 2023 – August 31, 2024 Option Year 3: September 1, 2024 – August 31, 2025 Option Year 4: September 1, 2025 – August 31, 2026

PLACE OF PERFORMANCE:

The contractor may perform work on site and through remote access as provided by the Park's IT

Specialist through remote meeting software.

SCOPE OF PROJECT DESCRIPTION: The Flagstaff Area NM has a requirement for a maintenance plan in support of its Avaya Telecommunications Platforms. The maintenance plan shall cover all hardware and associated software specific to the Avaya infrastructure.

FLAGSTAFF AREA MONUMENTS PHONE SYSTEM:

Avaya Sold To Number: 51762619

1. Flagstaff Area Monuments headquarters building at 1600 Hwy 89, Flagstaff, AZ 86004 J179

a. Type of system/equipment

i. IPO Office release version 9s

ii. UPS battery backup

iii. J179 model phones

b. Remote site ‐ No

2. Walnut Canyon National Monument at #3 Walnut Canyon, Flagstaff, AZ 86004 J179

a. Type of system/equipment

i. IPO Office release version 9s

ii. UPS battery backup

iii. J179 model phones

b. Remote site ‐ No

3. Sunset Crater National Monument at 6082 Sunset Crater Road, Flagstaff, AZ 86004 J179

a. Type of system/equipment

i. IPO Office release version 9s

ii. UPS battery backup

iii. J179 model phones

b. Remote site ‐ No

4. Wupatki National Monument at 25137 Wupatki Loop Road, Flagstaff, AZ 86004 Digital

a. Type of system/equipment

i. IPO Office release version 9s

ii. UPS battery backup

iii. 9508 Digital Phones

b. Remote site – No

Flagstaff Area NM requires a single point of contact with a designated maintenance support team that understands the park’s equipment, the park's network, and its expectations. The contractor will provide system monitoring, maintenance, and remedial services Monday‐Friday, 8am‐5pm.

Flagstaff Area NM requires a maintenance contract that encompasses the following:

Technical Maintenance Support

Expert System Diagnostic Tools that provide diagnostics and resolution

Software Updates/Patches as required

Certified Avaya Replacement Parts Monday‐Friday, 8am‐5pm

On‐site support 8x5 by Avaya certified engineers as required

On‐line support 24x7

Phone technical support Monday‐Friday, 8am‐5pm

Access to Avaya support website for opening trouble tickets, accessing white papers, and patch downloads etc.

Contractor shall perform annual assessment of equipment and identify all equipment that needs to be replaced.

All work shall be performed in a manner that minimizes service interruptions for park staff.

Park staff will notify contractor by phone or by email for all support and maintenance needs. The contractor must provide a designated point of contact and contact information (phone number or email address) that can be used by park staff.

REPAIR: The contractor shall repair parts found to be defective or inoperable as a result of normal usage and power surges.

OPTION LINE ITEM:

SITE VISIT: Within 30 days after award of contract, vendor must visit all four Flagstaff Area

Monuments sites to gain an understanding of the park’s equipment, the park's network, and the system configurations.

Proposed pricing for the site visit must be within Federal Travel Regulations. Refer to the GSA FY 2021 Per Diem Rates for Arizona found at https://www.gsa.gov/travel/plan‐book/per‐diem‐ rates/per‐diem‐rates‐lookup/?action=perdiems_report&state=AZ&fiscal_year=2021&zip=&city= for daily lodging and per diem (meals and incidentals) rates for Flagstaff, AZ.