Attachment_4_0040642881_QASP_ARCH_VC_Custodial.xlsx
XLSX spreadsheet 17 KB Posted
- Attached to
- ARCH-VC CUSTODIAL SERVICES
- Solicitation number
- 140P1224Q0023
About this file
This document outlines a Quality Assurance Surveillance Plan (QASP) for janitorial and custodial services at Arches National Park visitor centers. The contractor will be responsible for daily and weekly cleaning tasks at multiple park buildings, including restrooms, floors, glass, benches and seating areas. Performance will be evaluated on a monthly basis according to detailed standards for each task. A rating system of 1=Fully Acceptable, 2=Marginally Acceptable, and 3=Unacceptable will apply, with incentives for exceeding standards and disincentives such as payment reductions for unacceptable performance. The related federal contract opportunity is solicitation number 140P1224Q0023 for janitorial services with a base year plus three option years at Arches National Park facilities under the Department of the Interior National Park Service Intermountain Region.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
QASP Outline
| QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) OUTLINE | |
| 1. PURPOSE: | This QASP provides a systematic method to evaluate performance for Custodial Services. The QASP explains what will be monitored, how monitoring will take place, who will conduct the monitoring and how monitoring efforts and results will be documented. |
| 2. GOVT ROLES/RESPONSIBILITIES: The following personnel shall oversee and coordinate surveillance activities. | Project COR (To be determined at contract award) |
| 3. CONTRACTOR REPRESENTATIVES: The following employees of the contractor serve as the contractor's program manager for this contract (e.g., Program Manager, Other Key Personnel). | To be determined |
| 4. PERFORMANCE STANDARDS: | See attached Matrix for Performance Standards applicable to Tasks 1-4 |
| 5. INCENTIVES: The Govt shall use <insert incentives> as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards. | The Govt shall use positive performance ratings as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards. |
| 6. METHODS OF QA SURVEILLANCE: | The COR/CO shall use the surveillance methods listed below in the administration of this QASP- |
• Site monitoring & visual inspection by Park staff
• Equipment inspected and/or tested by Park staff
• Visitor notification/complaint
• CO/COR review & analysis of any associated data/ contract information
7. RATINGS: TASK 1
Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints Rating 2 - Marginally Acceptable = Fullfiling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Prefromance and Quality Standards with numerous valid complaints
Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.
TASK 2
Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints Rating 2 - Marginally Acceptable = Fullfiling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Prefromance and Quality Standards with numerous valid complaints
Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.
TASK 3
Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints Rating 2 - Marginally Acceptable = Fullfiling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Prefromance and Quality Standards with numerous valid complaints
Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.
TASK 4
Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints Rating 2 - Marginally Acceptable = Fullfiling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Prefromance and Quality Standards with numerous valid complaints
Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.
| 8. DOCUMENTING PERFORMANCE: Acceptable performance - the Govt shall document positive performance. Any report may become a part of the supporting documentation for any contractual action. Unacceptable performance - when unacceptable performance occurs, the COR will prepare a Contract Discrepancy Report (CDR). The CDR will require the contractor to submit a corrective action plan. CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO. | |
| 9. FREQUENCY OF MEASUREMENT: | Monthly monitoring , along with an annual review, of Refuse Collection and Disposal Services will be conducted by the Government. Progress or Status Meetings will be scheduled as needed throughout the period of performance in an attempt to ensure compliance with the PWS and all contract terms and conditions. |
| ***After award, the Contractor, the COR, and the CO shall sign this QASP. |
Contractor Signature:
COR Signature:
CO Signature:
NOTE: PLEASE SEE Scope of Work (SOW), Table 1 –Performance Requirements Summary Matrix (Embedded – page 28), and Table 2 - Custodial Flooring Schedule for Expected Preformance and Quality Standards.
Matrix
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
JANITORIAL SERVICES
FOR ARCHES NATIONAL PARK VISITOR CENTER AND ADMINISTRATIVE BUILDINGS
| Frequency/ Location | SOW Element | Task ID | Tasks & Deliverables | Quality Standards/Acceptable Quality Levels* | Method of Monitoring | Incentives/Disincentives | |
| Daily - Arches Visitor Center | I - A - 1-8 | 1 | Clean Restrooms (front restrooms, back restrooms, outside restroom, employee restrooms) | Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints | |||
| Rating 2 - Marginally Acceptable = Fulfilling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Performance and Quality Standards with numerous valid complaints | • Site monitoring & visual inspection by Park staff |
| • Visitor notification/complaint | Rating 2 - Progress or Status Meetings may be conducted to identify/correct issues. The result of performance is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period). Rating 3 - Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating. | ||||
| Clean Floors | |||||
| Clean Front, Back, and Side Entrances and Touchable Glass | |||||
| Clean and Disinfect all benches and seating areas: | |||||
| Director’s Room / Conference Room | |||||
| Spot Cleaning: | |||||
| Trash Receptacles & Waste Baskets | |||||
| Afternoon Re-check (approximately 2pm) | |||||
| Weekly - Arches Visitor Center | I - B - 1-5 | 2 | Floors | Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints | |
| Rating 2 - Marginally Acceptable = Fulfilling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Performance and Quality Standards with numerous valid complaints | • Site monitoring & visual inspection by Park staff |
| • Visitor notification/complaint | Rating 2 - Progress or Status Meetings may be conducted to identify/correct issues. The result of performance is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period). Rating 3 - Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating. | |
| Dusting | ||
| Glass | ||
| Janitorial Closets: | ||
| Air Registers, Grills and Vents: |
| Every Other Day - Rock House & I&M Bldg. | II - A - 1-6 | 3 | Clean Restrooms | Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints | |
| Rating 2 - Marginally Acceptable = Fulfilling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Performance and Quality Standards with numerous valid complaints | • Site monitoring & visual inspection by Park staff |
| • Visitor notification/complaint | Rating 2 - Progress or Status Meetings may be conducted to identify/correct issues. The result of performance is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period). Rating 3 - Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating. | ||||
| Clean Floors | |||||
| Clean Entrances, windows, displays, and Touchable Glass | |||||
| Clean and Disinfect all benches and seating areas: | |||||
| Trash Receptacles & Waste Baskets (not already included in restroom cleaning): | |||||
| Spot Cleaning | |||||
| Weekly - Rock House & I&M Bldg. | II - B - 1-4 | 4 | Floors | Rating 1- Fully Acceptable = Meet detailed Quality Standards as per SOW and no valid complaints | |
| Rating 2 - Marginally Acceptable = Fulfilling vast majority of detailed Quality Standards as per SOW with few valid complaints. Rating 3 - Unacceptable = Not meeting Detailed Performance and Quality Standards with numerous valid complaints | • Site monitoring & visual inspection by Park staff |
| • Visitor notification/complaint | Rating 2 - Progress or Status Meetings may be conducted to identify/correct issues. The result of performance is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period). Rating 3 - Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating. | |
| Dusting | ||
| Glass | ||
| Air Registers, Grills and Vents |
* See Scope of Work (SOW) quality expectations including - Table 1 –Performance Requirements Summary Matrix (Embedded – page 28), and Table 2 - Custodial Flooring Schedule for Expected Performance and Quality Standards for Acceptable Rating
File details come from the government source that posted it. Updated .