14-00 REVISED RFP Taxicab Operations and Management Services FINAL.pdf

Rev. 02/073/2024

Request For Proposals

Tax icab Operat ions and Management

RFP Number: 0520-2026-09-RFP

RFP REVISED: September 4, 2026

RFP Issue Date: September 3, 2026

Proposal Due Date: November 2, 2026

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TABLE OF CONTENTS

SECTION 1 - Procurement Overview & Instructions

1.1 Project Summary

1.2 About LAWA

1.3 Communications

1.4 Procurement Schedule

1.5 Pre-Proposal Meeting & Site Visits

1.6 Questions, Inquiries, Clarifications, & Requests

1.7 Addenda

1.8 Additional Procurement Instructions

SECTION 2 - Formatting & Submission Requirements

2.1 Adherence

2.2 Date and Time

2.3 Notice of Intent to Propose

2.4 Electronic Submission

2.5 General Format

SECTION 3 - Proposal Contents

3.1 Administrative Documents

3.2 Business Enterprise (BE)Program Participation

3.3 Desired Qualifications

3.4 Written/Technical Proposal

3.5 Cost & Fee Schedule

SECTION 4 - Evaluation Procedures

4.1 Administrative Submission Requirements

4.2 Evaluation of Written Proposal

4.3 Evaluations of Interviews/ Presentations

4.4 Final Rankings

4.5 Clarification & Negotiation Period

4.6 Contract & Award

SECTION 5 - Statement of Work

5.1 Summary

5.2 Background Information

5.3 Schedule Expectations

5.4 Technical Requirements

5.5 Supplemental Information

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SUBMITTALS .......................................................................................... Separate Documents A. Administrative Documents B. Business Enterprise (BE) Program Participation C. Desired Qualifications D. Written Proposal E. Fee/Cost Schedule

EXHIBITS ................................................................................................ Separate Documents Exhibit 1 Insurance Requirements Exhibit 2 Business Enterprise (BE) Exhibit 3 Sample Contract / Agreement Exhibit 4 Central Terminal Area (CTA) with identified potential Taxi Stands Exhibit 5 Ground Transport Center Exhibit 6 Aerial view of CTA and Ground Transport Center

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S E C T I O N 1

PROCUREMENT OVERVIEW AND INSTRUCTIONS

1.1 PROJECT SUMMARY

LAWA is issuing this Request for Proposal (‘RFP’) to solicit proposals from qualified firms (‘Proposer’) to provide taxicab operations management. The expected contract duration is five years. The contract type is attached as Exhibit 3 Sample Contract/Agreement to this solicitation. The contract specific mandatory Business Enterprise (BE) goals are detailed in Section 3.2 Submittal B – Business Enterprise (BE) Program Participation. Proposers are directed to Section 3.3, Submittal C – Desired Qualifications for project details and desired qualifications.

1.2 ABOUT LAWA

The City of Los Angeles, Los Angeles World Airports (‘LAWA’) owns and operates Los Angeles International Airport (LAX) and Van Nuys (VNY) general aviation airport. Both LAX and VNY play an integral role in helping to meet the Southern California regional demand for passenger, cargo, and general aviation services. Both airports make a distinct contribution to the strength of the system by providing a high level of safety, security and service for their customers, communities, and stakeholders. LAWA’s mission is to serve the world, connecting people, places, and cultures.

LAX, ranked as the eleventh busiest airport globally in 2024 with approximately 76.6 million annual passengers, and the fifth busiest airport by passenger volume in the United States, is currently undergoing a multi-billion-dollar capital improvement program. This extensive project will enhance all nine passenger terminals and include the construction of new facilities, including an Automated People Mover (APM) train system named SkyLink and a new Rental Car Center.

Ground transportation services are large and diverse at LAX which serves to connect passengers, employees, visitors, and commercial operators to the airport’s terminals, parking facilities, rental car facilities, transit connections, and regional transportation network. Ground transportation activity at LAX includes taxicabs, transportation network companies, courtesy shuttles, charter buses and vans, limousines, scheduled operators, rental car shuttles, FlyAway bus service, employee transportation, and other permitted commercial vehicle services. As passenger activity, roadway conditions, terminal operations, and customer demand continue to evolve, LAWA seeks to ensure that ground transportation services are managed in a safe, efficient, reliable, accessible, and customer-focused manner. The taxicab management services described in this RFP are intended to support efficient dispatching, effective queue management, reduced congestion, timely passenger service, courteous customer assistance, accurate reporting, and coordination across designated LAX operating locations.

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LAWA is committed to using its procurement process to create an environment for equitable processes with the purpose of strengthening community and business partnerships to increase opportunities for small and diverse businesses. LAWA encourages Proposers to engage in early and meaningful efforts to achieve any Business Enterprise requirements set forth in this solicitation.

1.3 COMMUNICATIONS

Proposers are not allowed to contact or communicate with any LAWA employee, consultant, elected official, LAWA Board of Airport Commissioners, or evaluation panelist, regarding this procurement while it is active or prior to contract negotiations.

Any violation or perceived violation at LAWA’s discretion may result in disqualification of the proposer from this procurement.

All Proposers must be registered in the City’s Regional Alliance Marketplace for Procurement (RAMP) which can be found at www.rampla.org and LAWA’s electronic procurement system, Bonfire, at https://lawa.bonfirehub.com. Firms must register in Bonfire to download documents and to propose on this procurement.

Until notification of the award is published on the City of Los Angeles’ RAMP website, Bonfire, or firms are otherwise notified by LAWA, all communications must be in writing and follow the instructions in the RFP. Any violation of these requirements and procedures may result in disqualification from this procurement.

LAWA’s Sourcing and Economic Impact Division is responsible for the administration of this procurement. Any and all communications regarding this procurement must be done through LAWA’s electronic procurement system, currently Bonfire.

When proposing, proposers may only rely upon written information provided by LAWA.

Proposers will not rely upon, and LAWA will not be responsible for any oral information or instructions provided in reference to this Solicitation Document.

http://www.rampla.org/ https://lawa.bonfirehub.com/

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1.4 PROCUREMENT SCHEDULE

LAWA will make every effort to adhere to the procurement schedule shown below.

LAWA reserves the right, at its sole discretion, to adjust the schedule of events as it deems necessary.

ACTIVITY TIME DATE

RFP Released / Issued September 3, 2026 Pre-Proposal Meeting 9:00 am PST September 22, 2026 Deadline to Submit Questions 4:00 pm PST October 19, 2026 Notice of Intent to Propose 4:00 pm PST November 2, 2026

PROPOSAL DUE DATE (Deadline to Submit) 4:00 pm PST November 2, 2026

Interviews, Presentations, Demonstrations November – December 2026

Clarification and Negotiation Period

December 2026 Notice of Intent to Award December 2026

1.5 PRE-PROPOSAL MEETING

A pre-proposal meeting will be conducted to provide an overview of the RFP, the project specifics, and information regarding the proposal submittal. While this meeting is not mandatory, it is highly recommended that you attend. The meeting will be presented and hosted virtually. Please refer to the “Events” section of the Bonfire webpage for additional information. If you plan to attend this meeting, please send an RSVP via the Bonfire Vendor Discussions at least two (2) days prior to the date of the meeting. Please include a list of personnel who would like to attend this meeting (first and last name, email address, and phone number). Nothing stated at the Pre-Proposal meeting may change the RFP unless a change is made by written addendum.

Microsoft Teams Meeting:

• Link:https://teams.microsoft.com/meet/282855900804659?p=3kgKzIAv1wO48n 7wu C | Meeting ID: 282 855 900 804 659 | Passcode: z5ZN75wv

• Dial in by phone: +1 323-792-6246 | Conference ID 512305149#

As covered under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability. Sign Language Interpreters, assistive listening devices, or other auxiliary aids and/or services may be provided upon request.

To ensure availability, you are advised to make your request to the point of contact organizing this meeting at least seven (7) business days prior to the meeting you wish to attend. For general information, please visit the LAWA ADA website at https://www.flylax.com/lax-accessibility.

https://www.flylax.com/lax-accessibility

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1.6 QUESTIONS, INQUIRIES, CLARIFICATIONS, EXCEPTIONS, AND REQUESTS

Proposers are expected to promptly review this solicitation, including all submittals, attachments, exhibits, appendix, and addenda.

Any exceptions to the contractual terms and conditions, as well as any other questions, inquiries, concerns, clarifications, discrepancies, or omissions shall be submitted via Bonfire to the Procurement Contact designated for this RFP no later than the date specified in Section 1.4 Procurement Schedule.

Questions must include the RFP Number and must be submitted in the following format below:

‒ Identify the section number, page number, and the text of passage being questioned

‒ Identify your question in relation to the text being questioned

LAWA, in its sole discretion, may or may not make any changes to any documents in response to such questions, exceptions, or request for modification.

LAWA will make every attempt to answer all questions, however; LAWA does not guarantee that all questions will be answered. LAWA will not accept or respond to any inquiries not submitted in the format outlined above LAWA will not accept or respond to oral inquiries. The City of Los Angeles and LAWA are not responsible for any answers not published on the Bonfire website.

1.7 ADDENDA

LAWA may issue addenda to make changes to this RFP, respond to any questions, or provide clarification to information stated within the RFP. All written/published addenda shall become part of this RFP and must be considered by the Proposer and acknowledged in its proposal. All other communications are unofficial and non-binding.

Proposers are responsible for reviewing all addenda and incorporating them into their proposal. Proposers are required to affirm receipt of all addenda in the Acknowledgment Letter (Submittal A Administrative Documents).

LAWA utilizes the Regional Alliance Marketplace for Procurement (‘RAMP’) for the advertisement of RFPs for proposers and Bonfire for documents, addendums, information and submissions related to this procurement. In addition, should LAWA amend the requirements set forth herein, a written addendum will be issued reflecting any changes and such an addendum will be posted at https://lawa.bonfirehub.com.

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1.8 ADDITIONAL PROCUREMENT INSTRUCTIONS

Proposers are expected to read and understand all terms, conditions, disclaimers, and requirements associated with this RFP. By submitting a response to this RFP, the Proposer agrees to be bound by all of the terms, conditions, disclaimers, and requirements set forth in this solicitation.

A. PROPOSER ORGANIZATION

LAWA does not intend to limit the type of entity that may propose. Proposing entities may include individuals, corporations, partnerships, academic institutions, limited liability corporations, or joint ventures. The proposer should be the legal entity that will execute the Agreement. The Proposer need not have all the required skills and experience in-house but may assemble a team to provide the necessary skills and experience. The team may be assembled in a variety of ways, including through contracting, partnering, joint venturing, etc.

B. VALIDITY OF PROPOSAL

In submitting the proposal, the Proposer agrees the proposal will remain valid for 90 days after the deadline for submission of proposals and may be extended beyond that time by mutual agreement.

C. EXPENSE, OWNERSHIP AND DISPOSITION

LAWA shall not be responsible in any manner for any costs associated with the preparation or submission of any documents or materials purchased, prepared or presented during any interviews or any additional documentation provided or requested by LAWA. All submitted documents, including all drawings, plans, photos, and narrative material, may become the property of LAWA upon receipt by LAWA.

LAWA shall have the right to copy, reproduce, publicize, release or otherwise dispose of each submittal in any way that LAWA selects. The California Public Records Act shall apply to all Proposals.

D. ONLY ONE PROPOSAL ACCEPTED

LAWA will accept only one proposal for this RFP from any one Proposer. This restriction includes proposals submitted under different names by one firm, corporation, partnership, or Joint Venture.

E. PROPOSAL RESPONSE

If only one (1) Proposer responds to the RFP, LAWA may award to that proposer, re-solicit for new proposals, or cancel the RFP at LAWA’s sole discretion. LAWA may also require a detailed cost/price analysis to determine the reasonableness of the price/cost or fees proposed. If LAWA determines that a cost analysis is necessary, Rev. 04/30/2025 8 the Proposer must be prepared to provide, upon request, summaries of estimated costs and documentation supporting all cost elements.

F. CONFLICT OF INTEREST

Government Code Section 1090 et seq. precludes a consultant or contractor from having a financial interest in a public contract that such consultant or contractor had the potential to influence while performing work for the City. This includes a bar on a consultant or contractor benefiting from a public contract which results, directly or indirectly, from the services provided by such consultant or contractor. A Proposer shall include in its submission information identifying itself or any other affiliate or subcontractor and employees and principals of the affiliates or subcontractors that are proposed to perform work under this RFP and that has previously performed work for the City relating to this project as well as a description of the prior work for the City. Additionally, If a Proposer discovers any perceived, potential or actual conflict of interest, the Proposer must promptly disclose the same to the City in a written statement delivered by a representative of the Proposer to the Procurement Contact, including the names and contact information of the persons to which the perceived, potential or actual conflict of interest relates and a full and detailed description of the perceived, potential or actual conflict of interest.

Without limiting any other right reserved herein in favor of LAWA, LAWA reserves the right, in its discretion, to disqualify a Proposer due to the existence of a conflict of interest.

Execution of the Project Agreement by the Preferred Proposer shall constitute a representation by the Preferred Proposer that, at the time of such execution, the Preferred Proposer knows of no circumstances, present or anticipated, which come within the provisions of Government Code Section 1090.

Proposers are advised to obtain independent legal counsel in order to fully understand the applicability of, and the penalties for violating, Government Code Section 1090 and any other applicable conflict of interest laws.

G. COLLUSION OR INFLUENCE

Any attempt by a Proposer to improperly influence a member of the evaluation panel directly or indirectly during the proposal evaluation and scoring process will result in the elimination of that Proposer from consideration. Any evidence or appearance of collusion among Proposers shall be grounds for immediate disqualification.

H. GOVERNING LAW

This RFP shall be governed by, construed, and enforced in accordance with the laws of the State of California and the applicable laws of the City of Los Angeles.

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In addition to the requirements of Title VI of the Civil Rights Act of 1964, Proposer shall comply with pertinent statutes, Executive Orders and such rules as are promulgated to ensure that no person shall, on the grounds of race, creed, color, national origin, sex, age, or disability be excluded from participating in any activity conducted with or benefiting from Federal assistance. Further, Proposer shall comply with all applicable US DOT Standard Title VI/Non-Discrimination Assurances contained in DOT Order No. 1050.2A, and as may be amended or interpreted by the Federal Aviation Administration or the United States Department of Transportation from time to time.

I. RIGHT OF REJECTION AND WAIVER OF INFORMALITY

LAWA reserves the right to reject any and all submittals and/or to waive any informality in the submittals when doing so would be to the advantage of LAWA.

The receipt of any submittal shall not in any way obligate LAWA to enter into an agreement, concession agreement, lease, or any other type of contract of any kind with any Proposer.

J. RIGHT TO RECEIVE ADDITIONAL INFORMATION AND VERIFICATION

LAWA reserves the right to request any additional information at any time to assist in its evaluation. LAWA reserves the right to verify all submitted information, including all references, use of the internet and social media, and to contact third parties for additional references and information as it deems advisable.

K. INSURANCE

Proof of Insurance. The selected Proposer shall, at the time of the execution of the Agreement and prior to commencing any work or service, present signed certificates of insurance for all required coverages to LAWA with any applicable endorsements attached. The selected Proposer shall provide at contract inception and expiration of any insurance policy required by this Agreement all certificates of insurance and applicable endorsements as required by the Contract directly to LAWA.

The selected Proposer shall not receive a notice to proceed with the work under the “Agreement” until it has obtained all insurance required and such insurance has been approved by LAWA. This approval of insurance shall neither relieve nor decrease the liability of the selected Proposer.

Insurance requirements shall be in accordance with Exhibit 1 Insurance Requirements.

L. PUBLIC DISCLOSURE REQUIREMENTS

All documents submitted in response to the RFP will become a matter of public record and shall be thereupon considered public records. If a bidder believes that any portion of its proposal is exempt from public disclosure, such portion shall be clearly marked “Trade Secret,” “Confidential,” or “Proprietary.” By submitting

Rev. 04/30/2025 10 information with portions marked in this manner, the bidder represents that it has a good faith belief that such material is exempt from disclosure under the California Public Records Act, California Government Code §§ 7920, et. seq. A bidder that indiscriminately marks all or most of its proposal as exempt from disclosure as a public record, whether by notations of “Trade Secret,” “Confidential,” “Proprietary,” or otherwise, may render the proposal non-responsive and will be rejected. LAWA will not provide advice as to the nature or content of documents to protection from disclosure under the California Public Records Act, including interpretations of the Act or the definitions of “trade Secret,” “confidential” or “Proprietary.”

LAWA is not liable or responsible for the disclosure of records marked “Trade Secret,” “Confidential” or “Proprietary,” including those exempt from disclosure if disclosure is deemed required by law, by an order of Court, or which occurs through inadvertence, mistake or negligence on the part of LAWA or its Board, officers, representatives, assigns, successors, employees or agents. At such time as proposals are deemed a matter of public record, pursuant to the above, any bidder or member of the public shall be afforded access for inspection or copying of such proposals, by request made to LAWA in compliance with the California Public Records Act.

The bidder shall agree to reimburse LAWA for, and to indemnify, defend and hold harmless LAWA, its Board, officers, representatives, assigns, successors, fiduciaries, employees and agents from and against any and all claims, damages, losses, liabilities, suits, judgments, causes of action, demands, fines, penalties, costs and expenses including without limitation, attorney’s fees, expenses and court costs of any nature whatsoever arising from or relating to LAWA’s non-disclosure of any such designated portions of a proposal if disclosure is deemed required by law or court order. Additionally, LAWA may request that the bidder directly defend any action for disclosure of any information marked “Trade Secret,” “Confidential,” “Proprietary,” or otherwise; if the bidder refuses to do so after requested by LAWA’s sole option, LAWA may release those parts of the proposal so marked without any liability whatsoever to the proposer.

M. WET SIGNATURES

LAWA reserves the right to require the submission of wet signature copies of the proposal from the Successful Proposer(s). If LAWA requires a wet signature copy, the Successful Proposer(s) will be notified in writing.

N. ADDITIONAL DISCLAIMERS AND RESERVATIONS

By submitting a response to this RFP, the Proposer agrees to be bound by all of the terms, conditions, disclaimers, and requirements set forth in this RFP.

Failure by LAWA to object to an error, omission, or deviation in the submittal package will in no way modify this Solicitation Document or excuse Proposer from

Rev. 04/30/2025 11 full compliance with the requirements of this Solicitation Document. Neither the Board nor LAWA shall be obligated to respond to any submittal, nor shall they be legally bound in any manner whatsoever by the receipt of a submittal.

All information stated in the submittal should be factual, truthful and should not be fabricated, embellished, extended or misrepresented. LAWA reserves the right to postpone the submittal due date, cancel this competitive process; issue addenda to this Solicitation Document; issue a new Solicitation Document; or pursue other options when it is in LAWA’s best interests to do so.

O. RIGHT TO CANCEL

LAWA may cancel this RFP at any time. LAWA is not responsible for any costs incurred by Proposers in the preparation and presentation of proposals submitted in response to this RFP.

P. ERRORS OR OMISSIONS

Proposer is liable for all errors or omissions incurred by Proposer in preparing the proposal. Proposer will not be allowed to alter proposal documents after the due date for submission unless approved by LAWA in writing.

Q. CORRECTIONS AFTER SUBMISSION

LAWA reserves the right to make corrections or amendments due to errors identified in the proposal by LAWA or the Proposer. This type of correction or amendment will only be allowed for errors such as typing, transposition, or any other obvious error. Any changes will be dated, and time stamped and attached to the proposal. All changes must be coordinated in writing with and authorized by

LAWA.

R. INCORRECT PROPOSAL INFORMATION

If LAWA determines that a Proposer has provided incorrect information for consideration in the evaluation process, which the Proposer knew or should have known, was materially incorrect, that proposal may be deemed non-responsive, and the proposal may be rejected.

S. WITHDRAWAL OF PROPOSAL

A proposer may withdraw their submitted proposal at any time prior to the specified due date and time. Requests must be in writing. After withdrawing a previously submitted proposal, the proposer may submit another proposal at any time up to the specified due date and time.

T. MISREPRESENTATION

If any information stated in the submittal is found to be misrepresented in any manner, this may be grounds for disqualification of the proposal.

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U. PROTEST PROCEDURES

Mandatory Time Limits: The procedures and time limits set forth in this section are mandatory and are the proposer’s sole and exclusive remedy in the event of a protest. Failure to comply with these procedures will constitute a waiver of any right to further pursue the protest, including filing a Government Code claim or legal proceedings.

Protests of Notice of Intent to Award It is the intent of this paragraph to provide proposers with a process to formally object to the award related to this RFP. A protest and all required copies relative to a Notice of Intent to Award of a contract to a particular Proposer on this RFP, must be submitted in detail, in writing, signed by the Protestor or by a representative of Protestor, and received in the offices of the Los Angeles City Attorney’s Office, Airport Division and the Director of Sourcing and Economic Impact Division at the below address, before 5:00 p.m. on the tenth (10) calendar day after the notification of the Notice of Intent to Award. If the tenth calendar day falls on a weekend or legal holiday, the Protest period ends at 5:00 p.m. (local time) the following business day. The protest shall contain a full and complete statement specifying, in detail, the factual grounds and legal basis of the protest. The protest shall refer to the specific portion of the RFP, any submitted proposal, or other document that forms the basis for the protest. The protest must include the name, address, and telephone number of the Protestor and the Protestor’s representatives.

All protests must be addressed to:

Director of Sourcing and Economic Impact Division Los Angeles World Airports 6053 West Century, 9th Floor Los Angeles, CA 90045

With a copy to:

The Office of the City Attorney, Airport Division 6053 West Century, 4th Floor Los Angeles, CA 90045

V. POST-AWARD DEBRIEFING

Within 30 calendar days after execution by LAWA of the contract, upon written request to the Procurement Contact, LAWA will be available for an oral debriefing session with the unsuccessful Proposer. The debriefing will be limited to the debriefed Proposer’s overall ranking, the strengths and weaknesses of its proposal, and answer questions regarding the selection process. Debriefings shall not include a point-by-point comparison of the debriefed Proposer’s proposal with other proposals.

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W. Title VI Solicitation Notice LAWA, in accordance with the provisions of Title VI of the Civil Rights Act of 1964 (78 Stat. 252, 42 USC §§ 2000d to 2000d-4) and the Regulations, hereby notifies all bidders or offerors that it will affirmatively ensure that for any contract entered into pursuant to this advertisement, all bidders or offerors will be afforded full and fair opportunity to submit bids in response to this invitation and no businesses will be discriminated against on the grounds of race, color, national origin (including limited English proficiency), creed, sex (including sexual orientation and gender identity), age, or disability in consideration for an award.

<< End of Section 1 >>

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S E C T I O N 2 Formatting & Submission Requirements

2.1 ADHERENCE

Proposals shall be submitted in accordance with the requirements set out in this document. Any proposal that does not adhere to the requirements in this RFP may be deemed non-responsive and rejected. LAWA reserves the right, in its sole discretion, to waive minor informalities or minor deviations.

2.2 DATE & TIME

Proposals shall be submitted prior to the due date and time specified in the Procurement Schedule (Section 1.4). Late proposals will not be accepted or considered.

2.3 NOTICE OF INTENT TO PROPOSE

Proposers should complete and submit the Intent to Bid on https://lawa.bonfirehub.com by the date indicated in the Procurement Schedule. This will assist LAWA with future planning. If there is no intent to propose on this RFP, please indicate the reason on the form (to assist LAWA on future solicitations).

2.4 ELECTRONIC SUBMISSION

Proposers are required to submit their Proposal via electronic submission at:

h t t p s : / / l a w a . b o n f i r e h u b . c o m

• Proposals will NOT be accepted using any other method (hardcopy delivery, email, facsimile, etc.).

• The Proposal shall be uploaded and submitted prior to the Due Date/Time indicated in Section 1.4 Procurement Schedule.

• LAWA strongly recommends that Proposers give themselves sufficient time to upload documents (at least one day before the Proposal Due Date).

• The Proposer must upload electronic files, as outlined in Bonfire.

• The Proposer must upload electronic files, as outlined in Bonfire. All files should match the name of the requested information to be uploaded to Bonfire.

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2.5 GENERAL FORMAT

All responses to this RFP shall be made in accordance with the format outlined below.

Failure to submit in the requested format, or failure to submit all the required forms may cause a proposal to be deemed non-responsive. The format for the proposal includes the following:

‐ Shall be written in the English language and use US standards of measurement ‐ Be single-spaced with a minimum font size of 11 ‐ Prepared simply, economically, and without unnecessary promotional materials ‐ Submittals should be submitted in either MS Word, MS Excel, or Adobe PDF format ‐ Each file has a maximum file size of 1000MB.

‐ Any supplementary artwork, visual aids, films, and other extraneous materials will not be accepted or reviewed.

<< End of Section 2 >>

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S E C T I O N 3 Proposal Contents

This RFP solicitation contains Submittal forms, which must be used by the Proposer.

Proposers must not include website links or embedded documents in any Submittal, as they will not be accessible. LAWA will not consider information outside of, or imbedded in, the Submittals. Any response that does not adhere to the requirements of each Submittal may receive a “0” score for that particular Submittal.

3.1. ADMINISTRATIVE REQUIREMENTS (MANDATORY)

The Administrative Requirements are found in Submittal A Administration Documents.

Failure to complete, sign, and submit these documents may lead to disqualification of the proposal. The incomplete submission of the required forms may result in the Proposer being deemed non-responsive. Please review these documents very carefully for accuracy and completeness, prior to submittal. Please note that all documents must be signed by the duly authorized representative of the entity or sole proprietor.

Additional information (including supplemental guides, instructions, and examples) can be found online at: www.lawa.org/en/lawa-businesses/lawa-administrative-requirements. For assistance regarding these Administrative Documents, please email the Procurement Contact.

3.2. BUSINESS ENTERPRISE (BE) PROGRAM PARTICIPATION

The BE program documents are found in Submittal B – Business Enterprise Program Participation. LAWA is committed to creating an environment that provides all individuals and businesses open access to the business opportunities available at LAWA.

LAWA’s policy is to ensure diversity in the award and administration of all LAWA contracts. The successful Proposer shall be required to meet minimum contracting participation percentages for firms certified in the Business Enterprise (BE) Programs specified for this RFP. To be deemed responsive to this proposal, Proposers must commit to meet or exceed the mandatory minimum BE Program participation requirements set forth below. Additional information can be found in Exhibit 2 Business Enterprise (BE) Program Information.

Business Enterprise Program Mandatory Participation Level

Small Business Enterprise (SBE) 10% Local Business Enterprise (LBE) 5% Local Small Business Enterprise (LSBE) 3% http://www.lawa.org/en/lawa-businesses/lawa-administrative-requirements http://www.lawa.org/en/lawa-businesses/lawa-administrative-requirements

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LAWA encourages and expects all Proposers to engage in meaningful efforts to pursue subcontracting, mentoring, joint venturing, teaming, and/or other partnering opportunities with certified firms in all aspects of the work specified in the proposal.

The Successful Proposer’s commitments will become a part of the contract between LAWA and the Successful Proposer, along with any additional terms and conditions specified and required by LAWA. The contract between LAWA and the Successful Proposer shall include a robust program by which LAWA will monitor the Successful Proposer’s compliance with commitments set forth in the proposal.

3.3. DESIRED QUALIFICATIONS

The Desired Qualifications Form is provided in Submittal C. Proposers are encouraged to complete this form to demonstrate how their qualifications, experience, and capabilities align with the City’s desired qualifications. Information provided in this form may be considered as part of the overall evaluation of proposals.

Desired Qualifications:

a. Demonstrate five years of recent experience within the last seven years providing transportation operations, curb management, taxicab dispatch, parking operations, passenger service, commercial ground transportation management, or comparable high-volume transportation services.

b. Experience operating in at least one airport, major transportation hub, public transportation facility, event venue, parking operation, or other high-volume environment requiring continuous customer-facing service, vehicle staging, dispatching, passenger queuing, or traffic management.

3.4. WRITTEN/TECHNICAL PROPOSAL

The Written/Technical Proposal has three (3) separate parts, which have maximum page limit requirements. The Proposer is to submit their Written/Technical Proposal as a Submittal D. Any Submittal Part that exceeds the maximum page limit will receive a “0” score for the particular Part. All proposals should include a cover letter, cover page, and table of contents.

Part 1 – Qualifications and Experience (10-Page Limit – excluding resumes) The Proposer should outline their qualifications and experience. The Proposer should provide at least two (2) specific examples of past work/projects that demonstrate their ability to meet requirements specified in the scope of work. For each project, identify the following:

‐ Name of the owner ‐ Location of the project ‐ Date the project was awarded

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‐ Size of the project ($) ‐ Description of the work or services provided

‐ Project results (which may include cost or schedule overruns, quality, utilization of small/targeted, businesses, etc.)

The Proposer should outline the experience and qualifications of the team that will be assigned to this contract, including key personnel and key subcontractors or subconsultants. The Proposer is responsible for assigning key personnel (individuals) as listed below. The key personnel identified in the proposal shall be assigned to their roles after award is made. The Proposer will not be permitted to remove or replace these individuals during the first twelve (12) months of this contract, unless requested in writing and approved by LAWA’s authorized representative (with the exception of events such as: medical emergency, injury or sickness).

a) General Manager- Individual who will be the overall primary day-to-day point of contact throughout this contract and responsible for contract deliverable accountability

b) Operations Supervisor- Individual who will oversee the day-to-day management of taxi dispatch, queue management, holding lot activity, and curbside operations

c) Customer Service Supervisor- Oversight of customer service standards, ADA service, complaint handling, training, quality assurance, and service recovery.

Highlight any unique attributes that make the team especially qualified for the scope of services. This may include:

The relevant experience of each of its assigned key personnel and subcontractors that led the Proposer to select said personnel/subcontractors for a key role.

Any approaches, tools, techniques, or unique experiences; including any education, training, and professional qualifications/certifications that the proposer believes makes the selected personnel/subcontractors the best fit for their role on this project.

Detail the California State licenses or registrations Provide client references to substantiate their listed experience. The client references must include the project name, dates, location of services provided, client names, email addresses, addresses, and telephone numbers.

The Proposer may provide resumes for the key personnel (listed above) that will be assigned to the contract. Resumes are limited to 1 page per key personnel (the resumes are not included in the overall page limit for Part 1).

Key Personnel References–Proposer must provide a section that includes, at a minimum, three relevant references for each team member identified as key personnel.

Proposers must only submit verifiable references, with current email and phone

Rev. 04/30/2025 19 numbers for each reference. References should be on similar projects or services that closely match the size, complexity, and tasks described in the statement of work in this RFP and where the key personnel served in similar roles. References must be from the end-client or users of the project or service, and not third-party consultants or owner’s representatives. LAWA may contact these references to gather information about their experiences and satisfaction with the ability of the key personnel identified to deliver high quality work. LAWA also reserves the right to seek other verifications as necessary and additional references independent of those supplied by the Proposer, including internal references in relation to the Proposer and any subcontractors’ performance under any past or current contracts with LAWA.

Note: Multiple key personnel can use the same ‘references’ provided.

Part 2 – Approach and Methodology (12-Page Limit) This submittal should demonstrate that the Proposer can visualize and articulate what they are going to do to successfully deliver this project/service. This document should be a concise synopsis of the critical tasks that will be taken to meet LAWA’s expectations (cost, time, quality, etc.). This includes, but is not limited to:

‐ The Proposer should provide sufficient information to demonstrate their understanding of the requirements, and for meeting these requirements.

‐ The Proposer should identify and discuss key challenges, risks, and issues, and outline the firm’s approach and experience in addressing them.

‐ The Proposer shall describe in detail the methods, tools, technology, innovation, and expertise they will use to deliver the required scope described within this

RFP.

‐ The Proposer should provide a brief roadmap and schedule, which describes the general approach (major activities or tasks), which will be utilized to successfully deliver the project/service. Proposer’s overall operating plan for managing LAX taxicab services, including designated taxicab pick-up areas, passenger queuing, customer assistance, taxicab loading, taxicab holding lot operations, dispatch procedures, and coordination with LAWA and LADOT personnel. The response shall explain how taxicabs will be dispatched to provide regular, consistent 24/7 service, minimize operational inefficiencies, improve taxi availability, reduce passenger and driver wait times, prevent oversupply conditions, and maintain safe and orderly curbside and holding lot operations. The response shall identify whether the dispatching system will be automated, manual, or hybrid, and shall describe how passenger demand, taxi supply, flight activity, peak periods, seasonal conditions, holidays, special events, roadway impacts, and irregular operations will be monitored and managed.

‐ Describe how dispatch for accessible vehicles will comply with the Americans with Disabilities Act (ADA) and support timely, effective, respectful, and non-discriminatory service for passengers with disabilities or mobility challenges. The response shall describe the customer journey from request through pick-up, accessible vehicle dispatch procedures, passenger assistance protocols, Rev. 04/30/2025 20 communication methods, employee training, response time monitoring, complaint handling, sensitivity training, and how the Proposer will ensure a high level of support for disabled passengers consistent with the Scope of Services.

‐ Proposers shall describe their proposed approach to providing the required services, including staffing plans, dispatch methodology, holding lot management, technology systems, customer service training, ADA/accessibility procedures, complaint handling, reporting capabilities, quality assurance, transition planning, and experience managing comparable transportation operations.

‐ Proposers should identify any proposed innovations, tools, or operational strategies that would improve service reliability, reduce congestion, enhance passenger experience, improve data transparency, or increase operational accountability.

Part 3 – Inclusivity Plan (3-Page Limit) The Proposer shall provide a detailed plan (“Plan”) describing their team’s past and present approach to inclusivity, including examples demonstrating its past performance and history of achievement on diversity and inclusion goals/commitments on similar projects. The Plan, which will become part of the contract of the selected Proposer, shall delineate the strategies that the Proposer will undertake to meet its commitments to inclusion and the Business Enterprise goals, both prior to and after any contract award.

Proposers should also clearly identify Business Enterprise (BE) scopes of work, key milestones and steps it will undertake to ensure subcontractor utilization and prompt payment strategies or initiatives, as well as capacity building (i.e., mentoring, training, or other supportive services) as it relates to its BE partners. Proposers should also discuss the history of achieving business enterprise goals on other similar contracts.

This Plan shall also identify the individual with executive/managerial authority who will have programmatic responsibility for the Plan and will act as the liaison to LAWA during the project period on inclusivity matters, as well as the steps this individual will take to manage, and monitor BE participation and adherence to the Plan.

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3.5. COST & FEE SCHEDULE

The purpose of this submittal is to provide a standard format by which the Proposer submits to LAWA estimated costs suitable for detailed review and analysis, the form is found in Submittal E- Cost & Fee Proposal. Costs shall reflect the full cost of providing all services described in the Statement of Work, including labor, supervision, management, customer service programs, technology, reporting, equipment, training, and administrative support. Costs shall be fully burdened and include wages, fringe benefits, payroll taxes, overhead, profit, and any other costs necessary to provide the required services.

The Proposer Should:

1. Complete all Cost and Fee Schedule Proposal Spreadsheets stated in U.S. Dollars.

2. Provide estimated costs for each contract year (Years 1-5).

3. Cost and Fee Schedule – Taxi Management Services - Staffing & Labor (BT-59DL)

– provide FTEs, Avg Hours/Week and Yearly Hourly Rates by job title

4. Cost and Fee Schedule – Taxi Management Services – Customer Service, Tech

Systems, Other Cost (BT-06NX) - Provide annual costs associated with customer experience and quality assurance programs. Provide all technology-related costs required to perform contract services.

5. Cost and Fee Schedule - Cost Summary (BT-56NY) – Provides a consolidated summary of all proposed costs from Staffing & Labor (BT-59DL) and Customer Service, Tech Systems, Other Cost (BT-06NX)

<< End of Section 3 >>

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S E C T I O N 4 Evaluation Procedures

4.1 MANDATORY ADMINISTRATIVE SUBMISSION REQUIREMENTS

LAWA will review all submissions to determine compliance with mandatory submission requirements. The Proposer’s failure to comply with the instructions or to submit a complete proposal may result in the proposal being deemed non-responsive. Proposals deemed non-responsive will be eliminated from further consideration.

4.2 EVALUATION OF WRITTEN PROPOSAL

LAWA plans to award a contract to the most qualified Proposer with the best value to the City based upon the evaluation criteria defined in Section 4.2 Evaluation Criteria.

Written Proposals will be rated independently by members of an evaluation panel. The evaluation panel will score proposals based on how well the proposer responded to each of the criteria identified herein.

Based on the ratings of each proposal against the evaluation criteria, LAWA may establish a shortlist comprised of the most highly rated proposals. LAWA may limit the number of Proposers on the shortlist to the greatest number that will permit an efficient competition. The shortlisted Proposers will be invited to Interviews. The criteria and weights that will be used to shortlist Proposers is shown in below.

Criteria Reference Weight Administrative Documents (Mandatory) Submittal A Pass/Fail Business Enterprise (BE) Participation (Mandatory) Submittal B Pass/Fail

Written/Technical Proposal

Part 1 Qualifications & Experience Submittal C & D 30

Part 2 Approach & Methodology Submittal D 45 Part 3 Inclusivity Plan Submittal D 5

Fee/Cost Schedule Submittal E 20

Total 100 Note: Criteria will be scored on a 0-10 scale

LAWA will use the approach below to calculate total scores.

For Non-Cost Criteria: The Evaluator scores will be averaged together for each criteria being scored. Points for non-cost criteria will be normalized as follows: (Weight) x (Proposer Score) ÷ 10 (Max Points Available).

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For Cost Criteria: Points for cost criteria will be normalized as follows: The Proposer with the lowest cost will receive all available points for that criterion. The remaining Proposers will be assigned a proportional amount of the available points using the formula: (Weight) x (Lowest Cost) ÷ (Proposers Cost).

4.3 EVALUATION OF INTERVIEWS AND PRESENTATIONLAWA may conduct interviews with the shortlisted Proposers, which will be evaluated and scored by the Evaluation Committee. The Proposer is responsible for assigning key personnel (individuals) to this Contract. LAWA will interview members of the Project team, including the key personnel (as described in Section 3.3 Submittal D Written Proposal) from each of the shortlisted Proposers. In addition, LAWA may request to interview additional personnel from the Proposer’s team.

The individuals that are interviewed shall be the same personnel that will be assigned to these roles after the award is made. Interviewees may be asked questions regarding their experience, knowledge and understanding of the scope of work, obstacles and challenges, strategies, and their plan/approach.

If interviews are conducted, they are expected to last approximately 30-60 minutes.

LAWA may interview these individuals separately or as a group/team. LAWA anticipates that the interviews will be performed live in-person but may also permit online/virtual interviews. LAWA will provide additional interview instructions to the shortlisted Proposers.

4.4 FINAL RANKING

If interviews are conducted, following the interviews, the Procurement Contact will develop a final ranking of the Proposers based on the criteria shown below.

Criteria Reference Weight Written/Technical Proposal

Part 1 Qualifications & Experience Submittal C & D 30 Part 2 Approach & Methodology Submittal D 45 Part 3 Inclusivity Plan Submittal D 5

Fee/Cost Schedule Submittal E 20 Interview and Presentation Section 4.3 35

Subtotal 135 Note: Criteria will be scored on a 0-10 scale

4.5 CLARIFICATION AND NEGOTIATION PERIOD

The highest ranked Proposer(s) may be invited into the Clarification Period and Negotiation. This Period is carried out prior to the signing of a contract. The intent of this Period is to verify and validate the proposal, and to allow the apparent best-value

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Proposer(s) an opportunity to clarify any assumptions, issues, or risks, confirm that their proposal is accurate, and review/negotiate the contract as allowed or required. The Proposer(s) may be required to preplan the project in detail to ensure that there are no surprises.

The Proposer(s) may be asked to provide the following during Clarification:

(1) Additional clarification regarding Fees/Costs

(2) Provide a detailed project schedule

(3) Provide all key assumptions and expectations

(4) Provide an organization chart that demonstrate the companies and key personnel on their team, and their respective functional-role(s) and reporting structure(s).

The potential best value Proposer may be required to conduct and participate in several meetings throughout this Period to review, discuss, and address these items. At any time during this Period, if LAWA is not satisfied with the progress being made by the invited Proposer, or if the Proposer and LAWA fail to agree to terms or fail to execute a contract, LAWA may terminate the Negotiation and Clarification Period activities and then commence a new Negotiation and Clarification Period with the next highest-ranked Proposer.

The Proposer may be asked to provide the following during Negotiations and Contract preparation:

(1) Insurance documents (Exhibit 1 Insurance Requirements)

(2) Required documentation or certificates, which may include:

i. Certification of compliance with child support obligations form (mandatory) https://www.lawa.org/lawa-businesses/lawa-administrative-requirements/child-support-obligations

ii. Living wage ordinance form (mandatory) -https://www.lawa.org/lawa-businesses/lawa-administrative-requirements/living-wage-and-service-worker-retention-ordinances and https://bca.lacity.org/living-wages-ordinance-lwo

iii. Background check certification

iv. Additional Financial Resources and Responsibility information…