1300067.pdf

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 23 to

Contract Number MA071B1300067C

C O

N

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AC

TO

R

CENTURION CARES INC

200 Emerald Bay Drive

Oldsmar FL 34677

Patricia Lydon

(727) 431-5213 plydon@centurioncares.com

CV0049764

ST

AT

E

Pr og ra m

M an ag er

Various Various

C on tr ac t Ad m in is tr at or Kristine Mills DTMB

517-242-6402 millsk11@michigan.gov

CONTRACT SUMMARY

Michigan Automated Response Voice Interactive Network (MARVIN) and Interactive Voice Response (IVR) System Maintenance and Support

INITIAL EFFECTIVE DATE

October 1, 2010

INITIAL EXPIRATION DATE

September 30, 2015

INITIAL AVAILABLE OPTIONS

9 - 1 Year

EXPIRATION DATE BEFORE

August 31, 2026

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION

1 Year

EXTENSION LENGTH OF EXTENSION

REVISED EXP. DATE

August 31, 2027

CURRENT VALUE

$4,330,488.00

VALUE OF CHANGE NOTICE

$0.00

ESTIMATED AGGREGATE CONTRACT VALUE

$4,330,488.00

DESCRIPTION

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective 7/13/2026, the parties hereby agree to utilize the third and final option year of the Useful Life Extension. The revised Contract expiration date is 8/31/2027. The option year includes the following services:

• Cares IVR Hosted Base Technology Fee: $246,864.00 ($20,572.00/month x 12) (estimated)

• CARES IVR Hosted Usage Fee by Minute: Inbound Calls: $120,000.00 ($0.01/minute x 1,000,000 minutes/month x 12) (estimated)

• CARES IVR Hosted Usage Fee by Minute: Transfer Calls: $18,000.00 ($0.015/minute x 100,000 minutes/month x 12) (estimated)

• Total Estimated Costs: $384,864

Additional funding is not required for these changes; existing contract funds are sufficient. Further, the parties agree to incorporate the updated ADA Compliance Language below:

“The State is required to comply with the Americans with Disabilities Act of 1990 (ADA) and has adopted standards and procedures regarding accessibility requirements for websites, applications, content, and electronic documents. Due to a change in the law, the State is required to comply with specific accessibility standards for websites, applications, content, and documents. All websites, applications, software, content, and electronic documents, including but not limited to mobile applications, text, images, sounds, videos, controls, animations, links, and documents (including files in the following formats: PDF, word processing, presentation, and spreadsheet), created, provided, or made available by the Contractor under this Contract, must comply with WCAG 2.1 Level AA.”

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

CHANGE NOTICE NO. 23 TO CONTRACT NO. MA071B1300067C

Program Managers for

Multi-Agency and Statewide Contracts

AGENCY NAME PHONE EMAIL

DTMB John Walker (517) 599-1443 WalkerJ5@michigan.gov

LEO Britton Mailand (313) 456-3190 MailandB@michigan.gov

320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Michigan Automated Response Voice Interactive Network (MARVIN) and Interactive Voice Response (IVR) System Maintenance and Support

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

October 1, 2010 September 30, 2015 9 - 1 Year August 31, 2026

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

200 Emerald Bay Drive

Oldsmar FL 34677

Patricia Lydon

(727) 431-5213 plydon@centurioncares.com

CV0049764

CENTURION CARES INC

C O

N

TR

A C

TO

R

Kristine Mills

517-242-6402

DTMB

Various Various millsk11@michigan.gov

C on tr ac t A dm in is tr at or

Pr og ra m

M an ag er

ST

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Change Notice Number 22

Contract Number MA071B1300067C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

0 Years

$4,330,488.00 $0.00 $4,330,488.00

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective 1/23/2026, the parties agree to add the attached Statement of Work to provide remote professional services for development and support of the Marvin (Weekly Certification) IVR application during the UIA MiUI Implementation project. No additional funding is required at this time; existing contracts funds will cover this change.

AGENCY NAME PHONE EMAIL

LEO Britton Mailand (313) 456-3190 MailandB@michigan.gov

Program Managers for

Multi-Agency and Statewide Contracts

CHANGE NOTICE NO. 22 TO CONTRACT NO. MA071B1300067C

Michigan.gov/MiProcurement

Version 2021-1 1 of 8

STATEMENT OF WORK -

IT CHANGE NOTICE

Project Title:

Centurion Cares - Michigan MiUI Implementation - IVR Support

Period of Coverage:

01/01/26 – 09/30/26

Requesting Department:

LEO/UIA

Date:

01/05/26

Agency Project Manager:

Kristine Sparks

Phone:

313-456-3190

DTMB Project Manager:

John Walker

Phone:

517-599-1443

Brief description of services to be provided:

BACKGROUND:

The Department of Labor and Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) and the Department of Technology, Management & Budget (DTMB) are currently executing an IT modernization project of UIA’s core business system. External system interfaces are within the functional capability scope of the new system and due to business process changes and technical system requirements, some external interface partners are required to make system changes to support the design, development, testing and implementation of their interfaces.

PROJECT OBJECTIVE:

The purpose of this “Change Notice 22” is to add a Statement of Work to Contract #MA071B1300067 (“the Contract”) executed by and between the State of Michigan (“State”) andCenturionCARES (“Contractor” or “CenturionCARES”). This Statement of Work is to provide remote professional services development and support for the Marvin (Weekly Certification) IVR application during the UIA MiUI Implementation project.

The work will entail support during Dress Rehearsal (DR2) in fourth quarter of 2025 and System Integration Testing (SIT), Dress Rehearsal 3, R1 cutover, User Acceptance Testing (UAT), R2 cutover in second quarter of 2026. In addition, Contractor will make changes to the IVR scripts and integration connectors to support a static header API Key, verbiage changes and change from Bi-weekly to weekly certifications.

SCOPE OF WORK:

The scope of work for this project will include the services listed below:

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• Services Description

• Dress Rehearsal 2 (DR2 – Release 1) Contractor will modify the Marvin application to speak a customized, State supplied phrase and then hang-up the caller. The message will inform the caller that the application is currently unavailable. The Marvin application will be modified ahead of time and deployed on November 12 at 5pm ET on the development system. Verification of the modified Marvin Application will occur after deployment. On November 16, as determined by the State, the Marvin application will be reverted to its original state. After Contractor redeploys the original script, the correct operation will be confirmed.

Contractor’s engineering resources will only be available on

November 12 and November 16 (at times specified above). The State of Michigan will utilize standard CenturionCARES support for any issues outside of these times.

The change to the Marvin application will speak a State of Michigan supplied phrase(s) and hang-up the call. No other functionality will be provided for the modified application.

All changes will take place on the development system only.

• Dress Rehearsal 3 (DR3 – Release 1) Contractor will modify the Marvin application to speak a customized, State supplied phrase and then hang-up the caller. The message will inform the caller that the application is currently unavailable. The Marvin application will be modified ahead of time and deployed at a date and time, as determined by the State, in Q1 2026 on the development system. Verification of the modified Marvin Application will occur after deployment. On a date and time as determined by the State in Q1 2026, the Marvin application will be reverted to its original state. After Contractor redeploys the original script, the correct operation will be confirmed.

Contractor’s engineering resources will only be available during the deployment and rollback for the Marvin application. The State of Michigan will utilize standard CenturionCARES support for any issues outside of these times.

The change to the Marvin application will speak a State of Michigan supplied phrase(s) and hang-up the call. No other functionality will be provided for the modified application.

• Release 1 (R1) Cutover Contractor will modify the Marvin application to speak a customized, State supplied phrase and then hang-up the caller to both production and DR

Version 2021-1 3 of 8 systems. The deployment time will be at a date and time, as determined by the State, in Q1 2026. Verification of the modified Marvin Application will occur after deployment. At a time determined by the State of Michigan, the Marvin application will be reverted to its original state. After Contractor redeploys the original script, the correct operation will be confirmed.

Contractor’s engineering resources will only be available during the deployment and rollback times. The State of Michigan will utilize standard CenturionCARES support for any issues outside of these times.

The change to the Marvin application will speak a State of Michigan supplied phrase(s) and hang-up the call. No other functionality will be provided for the modified application.

All changes will take place regarding both the production and DR Marvin systems.

• System Integration Testing Support Contractor will assist with troubleshooting issues that arise during Michigan’s system integration testing. All work will be done during normal Contractor business hours. Contractor will provide support for the following:

Technical Integration Support: Provide support for the integration changes defined in this document.

Environment Setup: Assisting with test environment configuration for interfacing with the new UI Solution MiUI Application.

Issue Resolution: Providing technical support for any defects or integration issues identified during testing resulting from changes defined in this document.

• User Acceptance Testing Support Contractor will assist with troubleshooting issues that arise during Michigan’s User Acceptance Testing (UAT). Contractor will provide support for the following:

Functional Support: Assisting with test script execution and clarifying system behavior.

Issue Triage: Working with the State of Michigan to identify issues resulting from Contractor changes associated with the Midas replacement.

Collaboration: Working with UIA business users, DTMB & Deloitte technical folks, and functional leads to ensure the system meets change requirements defined in this document.

• IVR Application Phrase Verbiage Changes

Version 2021-1 4 of 8

Contractor will modify the Marvin IVR application to replace up to (25) phrases within the IVR application. All State of Michigan phrases will be provided in the same format as previously provided. The phrases will not impact on the IVR application call flow (i.e. no additional menu options, logic changes or transfers). Tag numbers associated with the phrases to be replaced will be provided.

• Change Bi-Weekly to Weekly Support Currently, the claimant timeframe is controlled by data elements returned from Midas. Below describes the different conditions and Midas data element values. Contractor will only provide troubleshooting support for this. Any code or integration changes needed are outside the scope of this statement of work.

• To announce the next scheduled date, the data elements from the mainframe must match the following:

o ATAA element must be 'N' o TotalNumberOfCertWeeks must be '0' o OpenWorkSearchCerts must be 'Y' or '1 o NextAppointmentDate must be in the MM/DD/YYYY format

• To allow the claimant to file, the data elements from the mainframe must match the following:

o ATAA element must be 'N' o TotalNumberOfCerts must be greater than 1 o OpenWorkSearchCerts must be 'Y' or '1' o MarvinDay must match the day the claimant can file 'M', 'T’, or 'W' o MarvinTime and MarvinEndTime should be the window they can file their claims

• Claimant not allowed to file, the data elements from the mainframe must match the following:

o MarvinDay set to something other than 'M', 'T’, or 'W'

• Support API Key for all current Midas web methods

Contractor will modify the header of the current web methods (see below) to add the header key X-API-KEY with a static hardcoded value supplied by State of Michigan. This header key will be used for authentication purposes with the Midas replacement. No other changes or additions will be made to the web methods other than adding this header key. The following are the web methods currently supported and the only ones being changed.

GetDataBySSN SetPIN ResetPIN

Version 2021-1 5 of 8

FileCertStandard FileCertATAA FileERP

• Dress Rehearsal 1 (DR1 – Release 2) Contractor will modify the Marvin application to speak a customized State supplied phrase and then hang-up the caller. The message will inform the caller that the application is currently unavailable. The Marvin application will be modified ahead of time and deployed at a date and time as determined by the State in Q2 2026 on the development system. Verification of the modified Marvin Application will occur after deployment. On a date and as determined by the State in Q2 2026, the Marvin application will be reverted to its original state. After Contractor redeploys the original script, the correct operation will be confirmed.

Contractor engineering resources will only be available during the deployment and rollback for the Marvin application. The State of Michigan will utilize standard CenturionCARES support for any issues outside of these times.

The change to the Marvin application will speak provided phrase(s) and hang-up the call. No other functionality will be provided for the modified application.

• Release 2 (R2) Cutover Contractor will deploy the modified Marvin application and associated integration changes as completed in the UAT (User Acceptance Testing). The deployment time will be at a date and time as determined by the State in Q2 2026. The correct operation of the new Marvin application will be verified after deployment.

Contractor’s engineering resources will only be available during the deployment times. The State of Michigan will utilize standard CenturionCARES support for any issues outside of these times.

All changes will take place regarding both the production and DR Marvin systems.

TASKS:

Professional Services are listed above and in the attached CenturionCARES – IVR Telephone Solution document.

DELIVERABLES:

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Milestone deliverables will not be considered complete until the Agency Project Manager has formally accepted them.

ACCEPTANCE CRITERIA:

Completion of the activities listed in the Services Description section as requested and prioritized by UIA.

PROJECT CONTROL AND REPORTS:

A monthly progress report must be submitted to the Agency and DTMB Project Managers throughout the life of this project. This report may be submitted with the billing invoice.

Each monthly progress report must contain the following:

1. Current Status: Indicate the status of milestones activities, issues and risks during the current reporting period.

2. Accomplishments: Indicate what was worked on and what was completed during the current reporting period.

SPECIFIC DEPARTMENT STANDARDS:

Agency standards, if any, in addition to DTMB standards.

PAYMENT SCHEDULE:

• Payment will be made on a Satisfactory acceptance of each Milestone (major part of the contract). DTMB will pay CONTRACTOR upon receipt of properly completed invoice(s) which shall be submitted to the billing address on the State issued purchase order not more often than monthly. DTMB Accounts Payable area will coordinate obtaining Agency and DTMB Project Manager approvals. All invoices should reflect actual work completed by payment date and must be approved by the Agency and DTMB Project Manager prior to payment. The invoices shall describe and document to the State’s satisfaction a description of the work performed, the progress of the project, and fees. When expenses are invoiced, receipts will need to be provided along with a detailed breakdown of each type of expense.

Payment shall be considered timely if made by DTMB within forty-five (45) days after receipt of properly completed invoices.

MILESTONE SCHEDULE

Milestone Description Costs 1 Completion of Dress Rehearsal 2 (DR2) – R1 $15,412.50 2 Completion of Dress Rehearsal 3 (DR3) – R1 $600.00 3 Completion of Release 1 (R1) Cutover $400.00 4 Delivery for System Integration Testing API Key header integration development.

$6,400.00

Version 2021-1 7 of 8

5 Completion of System Integration Testing Support

$1,512.50

6 Delivery of IVR Application Phrase Verbiage Changes for UAT

$1,600.00

7 Delivery of Change Bi-Weekly to Weekly Support for UAT.

$1,600.00

8 Completion of User Acceptance Testing Support $2,100.00 9 Completion of Dress Rehearsal 1 (DR1) – R2 $400.00

10 Completion of Release 2 (R2) Cutover $800.00

TOTAL COST $30,825.00

EXPENSES:

The State will NOT pay for any travel expenses, including hotel, mileage, meals, parking, etc.

PROJECT CONTACTS:

The designated Agency Project Manager is:

Name: Kristine Sparks Department: LEO/UIA Email Address: sparksk3@michigan.gov Phone Number: 313-456-3190

The designated DTMB Project Manager is:

Name: John Walker Department: DTMB/Agency Services Email Address: walkerj5@michigan.gov Phone Number: 517-599-1443

LOCATION OF WHERE THE WORK IS TO BE PERFORMED:

All professional services work will be performed remotely during normal business hours (8AM – 5PM CST) except where specifically designated in this SOW.

EXPECTED CONTRACTOR WORK HOURS AND CONDITIONS:

Project work will be provided during normal business hours (Monday-Friday, 8:00 am – 5:00 pm Central Standard Time) except where specifically designated in the SOW.

Version 2021-1 8 of 8

This purchase order is a release from Contract Number 071B1300067C. This purchase order, statement of work, and the terms and conditions of Contract Number 071B1300067C constitute the entire agreement between the State and the Contractor.

STATE OF MICHIGAN

ENTERPRISE PROCUREMENT

DTMB

320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Michigan Automated Response Voice Interactive Network (MARVIN) and Interactive Voice Response (IVR) System Maintenance and Support

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

October 1, 2010 September 30, 2015 9 - 1 Year August 31, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

720 Brooker Creek Blvd. Ste. 201

Oldsmar FL 34677

Patricia Lydon

(727) 431-5213 plydon@centurioncares.com

CV0049764

CENTURION CARES INC

C O

N

TR

A C

TO

R

Kristine Mills

517-242-6402

DTMB

Various Various millsk11@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 21

Contract Number MA071B1300067C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

1 Year August 31, 2026

$4,330,488.00 $0.00 $4,330,488.00

DESCRIPTION

Effective 7/29/2025, the State is exercising the 2nd option year of the Useful Life Extension. The revised contract expiration date is 8/31/2026.

Please note the Contract Administrator has been changed to Kristine Mills.

LEO Britton Mailand (313) 456-3190 MailandB@michigan.gov

Program Managers for

CHANGE NOTICE NO. 21 TO CONTRACT NO. MA071B1300067C

ENTERPRISE PROCUREMENT

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Michigan Automated Response Voice Interactive Network (MARVIN) and Interactive Voice Response (IVR) System Maintenance and Support

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

October 1, 2010 September 30, 2015 9 - 12 Months August 31, 2024

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

200 Emerald Bay Dr., Ste 100

Oldsmar FL 34677

Patricia Lydon

(727) 431-5213

PLydon@centurioncares.com

CV0049764

CENTURION CARES INC

C O

N

TR

A C

TO

R

Lauren Stempek

(517) 243-4008

DTMB

Various Various stempekl@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 20

Contract Number MA071B1300067C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

12 Months 3 Years August 31, 2025

$3,936,624.00 $393,864.00 $4,330,488.00

DESCRIPTION

Effective 8/21/2024, the State is adding three option years to this contract through 5.7.6 of procurement policy for Useful Life, and executing the 1st option year now, making the contracts new expiration date 8/31/2025.

Additionally, this contract adds $393,864.00 in funding to cover the 1-year extension.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on 8/20/2024.

LEO Britton Mailand (313) 456-3190 MailandB@michigan.gov

Program Managers for

CHANGE NOTICE NO. 20 TO CONTRACT NO. MA071B1300067C

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 19 to Contract Number 071B1300067

Various

Christopher Martin smcgrath@centurioncares.com

Susan McGrath

Oldsmar, FL 34677

CENTURION CARES INC

CV0049764

(727) 431-5213

720 Brooker Creek Blvd. Ste. 201

(517) 643-2833 S

T A

T E

P ro g ra m

M a n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

DTMB

martinc20@michigan.gov

$3,548,220.00

October 1, 2010 August 31, 2023

MICHIGAN AUTOMATED RESPONSE VOICE INTERACTIVE NETWORK (MARVIN) AND INTERACTIVE VOICE

RESPONSE (IVR) SYSTEM MAINTENANCE AND SUPPORT

September 30, 2015

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

9 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1-year ☐ August 31, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$393,864.00 $3,942,084.00

Effective 7/21/2023, the State is exercising the ninth and final option year. The revised contract expiration date is 8/31/2024.

The option year includes the following services:

- IVR Hosted Base Technology Fee: $246,864.00 ($20,572.00/month x 12)

- IVR Inbound call communication per minute (Usage billed monthly in arrears) ($0.01/minute x 1,000,000 minutes/month x 12) - $120,000.00 (estimated)

- IVR Transfer call communication per minute rate (Usage billed monthly in arrears) ($0.015/minute x 150,000 minutes/month x 12) - $27,000.00 (estimated)

Total estimated costs: $393,864.00, utilizing funds previously authrorized on 3/29/2022.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

CONTRACT SUMMARY

LEO

Program Managers for

CHANGE NOTICE NO. 19 TO CONTRACT NO. 071B1300067

John Walker 313-456-3814 walkerj5@michigan.govDTMB

Britton Mailand 517-456-3190 mailandb@michigan.govLEO

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 18 to 071B1300067Contract Number

Various

Christopher Martin smcgrath@centurioncares.com

Susan McGrath

Oldsmar, FL 34677

CENTURION CARES INC

CV0049764

(727) 431-5213

720 Brooker Creek Blvd. Ste. 201

(517) 643-2833 S

T A

T E

P ro g ram an ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

DTMB

martinc20@michigan.gov

$3,548,220.00

October 1, 2010 August 31, 2022

MICHIGAN AUTOMATED RESPONSE VOICE INTERACTIVE NETWORK (MARVIN) AND INTERACTIVE VOICE

RESPONSE (IVR) SYSTEM MAINTENANCE AND SUPPORT

September 30, 2015

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

9 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 year ☐ August 31, 2023

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $3,548,220.00

Effective 7/29/2022, the State is exercising the eighth option year. The revised contract expiration date is 8/31/2023.

Please note the LEO Program Manager has been changed to Britton Mailand.

The option year includes the following services:

- IVR Hosted Base Technology Fee: $246,864.00 ($20,572.00/month x 12)

- IVR Inbound call communication per minute (Usage billed monthly in arrears) ($0.01/minute x 1,000,000 minutes/month x 12) - $120,000.00 (estimated)

- IVR Transfer call communication per minute rate (Usage billed monthly in arrears) ($0.015/minute x 150,000 minutes/month x 12) - $27,000.00 (estimated)

Total estimated costs: $393,864.00, utilizing previously authrorized funds.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

Program Managers for

CHANGE NOTICE NO. 18 TO CONTRACT NO. 071B1300067

Britton Mailand 517-456-3190 mailandb@michigan.govLEO

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 17 to 071B1300067Contract Number

Various

Christopher Martin smcgrath@centurioncares.com

Susan McGrath

Oldsmar, FL 34677

CENTURION CARES INC

CV0049764

(727) 431-5213

720 Brooker Creek Blvd. Ste. 201

(517) 643-2833 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

DTMB

martinc20@michigan.gov

$3,547,320.00

October 1, 2010 August 31, 2022

MICHIGAN AUTOMATED RESPONSE VOICE INTERACTIVE NETWORK (MARVIN) AND INTERACTIVE VOICE

RESPONSE (IVR) SYSTEM MAINTENANCE AND SUPPORT

September 30, 2015

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

7 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ August 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$900.00 $3,548,220.00

Effective 6/29/2022, the following amendment for script changes are incorporated into this Contract per attached the attached quote. This Contract is increased by $900.00.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 17 TO CONTRACT NO. 071B1300067

Kristine Sparks 313-456-2929 sparksk3@michigan.govLEO

CenturionCARES, Inc. 200 Emerald Bay Drive, Suite 100 Oldsmar, FL. 34677 727-431-5300

MARVIN APPLICATION EXISTING PHRASE CHANGE: (Ticket #14914)

DESCRIPTION

State of Michigan UIA wishes to make phrases changes to the hosted Marvin application. These phrases changes will be replacing existing phrases in the application with new phrases provided by the State of Michigan. This quote assumes up to (4) phrases will need to be replaced with State supplied phrases.

ASSUMPTION

• Up to (4) four phrases will be replaced with existing phrases. The new phrases will not add any additional functionality to the application.

• State of Michigan will provide the final phrases to CenturionCARES in .wav format in later than

June 10, 2022

• CenturionCARES will make the changes to the development system with the new phrases no later than June 17, 2022.

• State of Michigan will finalize UAT on the application no later than June 28, 2022.

• CenturionCARES will deploy the new approved phrases on the first weekend in July (July 2/ July3) for production use on July 5.

• No changes to the Marvin application or web services are part of this quote.

• All work will be performed remotely during normal business hours except for the deployment of the new phrases to production which will be on the first weekend in July.

QUOTE TOTAL $900.00

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 16 to 071B1300067Contract Number

Various

Christopher Martin smcgrath@centurioncares.com

Susan McGrath

Oldsmar, FL 34677

CENTURION CARES INC

CV0049764

(727) 431-5213

720 Brooker Creek Blvd. Ste. 201

(517) 643-2833 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

DTMB

martinc20@michigan.gov

$3,383,210.00

October 1, 2010 March 31, 2022

MAINTENANCE AND SUPPORT FOR THE IVR

September 30, 2015

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ 5 months ☒ 2, one-year August 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$164,110.00 $3,547,320.00

Effective 3/29/2022, this Contract is extended four months, and is increased by $164,110.00. The revised contract expiration date is 8/31/2022. The State is also adding two additional option years to the Contract. Pricing for the extension and option years is as follows:

Extension:

Cloud IVR hosting/maintenance/support: $20,572.00 per month x 5 months = $102,860.00

Option Years:

Cloud IVR hosting/maintenance/support: $20,572.00 per month x 12 months = $246,864.00 each

Telecommunications Costs:

Inbound call communication per minute rate (Usage billed monthly in arrears) $0.01 per minute Average 1,000,000 minutes per month = $10,000.00 estimated per month.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Transfer call communication per minute rate (Usage billed monthly in arrears) $0.015 per minute Average 150,000 minutes per month = $2,250.00 estimated per month.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on 3/29/2022.

Program Managers for

CHANGE NOTICE NO. 16 TO CONTRACT NO. 071B1300067

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 15 to 071B1300067Contract Number

Various

Christopher Martin smcgrath@centurioncares.com

Susan McGrath

Oldsmar, FL 34677

CENTURION CARES INC

CV0049764

(727) 431-5213

720 Brooker Creek Blvd. Ste. 201

(517) 643-2833 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

DTMB

martinc20@michigan.gov

$2,658,540.00

October 1, 2010 March 31, 2022

MAINTENANCE AND SUPPORT FOR THE IVR

September 30, 2015

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ March 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$724,670.00 $3,383,210.00

Effective 8/10/2021, the following amendments are incorporated into this Contract per attached Change Management Request Approval Forms. These changes include the following:

1. Removal of MLPS circuits orginally installed as part of CN 13 and using encrypted web services instead. A one-time charge of $3,450.00 will apply for the removal of the circuits, but the montly fee will decrease from $21,000.00 to $20,572.00 per month a savings of $428, per month. A net decrease of $830.00.

2. Script changes for the addition of UI Work Search functionality in English and Spanish and Call Transfer functionality to the UIA Contact Center System. One time cost for the script changes of $5,500.00. Transfer Call Communications cost of $0.015 per minute to be billed in arrears. Monthly Estimate Usage of 4,000,000 minutues - $60,000.00 per month - $720,000.00 per year.

The Contract is increased by $724,670.00 for LEO use.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Procurement Services approval, and State Administrative Board approval on 8/10/2021.

Program Managers for

CHANGE NOTICE NO. 15 TO CONTRACT NO. 071B1300067

Chang

CenturionCARES

Change Management Request Approval Form Change Request Control Number:

Date Issued:

05/07/2021

Current SOW# (if applicable): CenturionCARES Michigan Hosted Midas Migration Project Basic Information

Date Requested:

02/04/2021

Requested By:

Curtis Todd

User Organization:

State of Michigan, DTMB

Date Required:

Undetermined

User Phone:

248-819-2247

User e-mail:

toddc3@michigan.gov

Priority: Major

[ x ] High [ ] Medium [ ] Low

Project Code or Name:

Midas UIA Hosted Midas Migration – Replace MPLS circuits with encrypted web services over public internet

Application or System:

CenturionCARES hosted environment (Midas)

Release/Version:

Cares 14.x

Deliverables This change request removes the MPLS circuits to be provided by CenturionCARES for communicating with the Midas system via the current on-premises integration to changing the integration to encrypted web services for transmission over the public internet. This will remove the dependency for the MPLS circuits; therefore, being removed as a deliverable. The following are changes to the original solution.

• Remove the MPLS circuits at both State of Michigan locations as designated in the original design.

• Change the current Midas integration to support encryption for use over the public internet.

• Perform internal testing with new encrypted integration to confirm proper operation.

• Provision the Midas hosted environments to utilize the public internet instead of the MPLS circuits.

• Deploy new Midas integration connector to development hosted environment and support

SOM during UAT.

• Deploy approved Midas integration connector to the production environments.

Assumptions

• CenturionCARES will not be responsible for any outages related to device/systems outside of its hosted data centers including any public internet outages.

Timeline This change request has already been implemented during the implementation phase of the project.

Additional Cost Estimated:

The change in cost from the initial contract will be for both initial services setup and monthly cost as follows:

• Professional Service Setup (one-time cost) increase as follows $3,450.00

• Monthly Fixed Cost (monthly decrease from original as follows) ($428.00) o This brings the Monthly Fixed Cost to $20,572 per month as opposed to the original of $21,000 per month)

Supporting Documentation Attached? [ ] Yes [ X ] No

Change Approval/Disapproval mailto:toddc3@michigan.gov

Final Disposition:

[ ] Disapprove Request [ ] Approve for Current Release [ ] Approve for Release # ______ [ ] Future Consideration

Reason for Rejection:

Client Management: (Name/Title) Curtis Todd

Phone Number:

248-819-2247 e-mail Address:

Authorizing Client Signature:

Date Authorized:

Project Management:

Berny Elsbernd

Phone Number:

262-317-5614 e-mail Address:

belsbernd@centurioncares.com

Project Manager Signature:

Berny Elsbernd

Date Authorized:

05/07/2021

Disposition Date Assigned:

Signature of Responsible Manager:

Date Of Sign Off:

Signature of Authorized Client Representative:

CenturionCARES

Change Management Request Approval Form Change Request Control Number:

Date Issued:

05/20/2021

Current SOW# (if applicable): CenturionCARES Michigan Hosted Midas Migration Project Basic Information

Date Requested:

05/18/2021

Requested By:

Curtis Todd

User Organization:

State of Michigan, DTMB

Date Required:

Undetermined

User Phone:

248-819-2247

User e-mail:

Priority: Major

[ x ] High [ ] Medium [ ] Low

Project Code or Name:

Midas UIA Hosted Midas Migration – Work Search Transfer and New Custom Call Window Functionality

Application or System:

CenturionCARES hosted environment (Midas)

Release/Version:

Cares 14.x

Deliverables For this change request, SOM will provide up to (6) six combined English and Spanish phrases to CenturionCARES. CenturionCARES will perform the following professional services:

• Modify the CenturionCARES Midas integration connector to receive two new data elements:

<MarvinEndTime> and <OpenWorkSearchCerts>.

• Modify the script and call window logic as reflected in the high level flowchart (see below).

• Perform speech adjustment on the (6) six provided combined English and Spanish phrases.

• Import (4) four of the phrases into the proper existing Midas English and Spanish script locations and add to the appropriate speech library.

• Create a new script announcement and add blind transfer functionality to both the English and Spanish Midas scripts. This will be at the single point in the script which replaces the phrase stating a check will be sent.

• Provision Telecommunication trunks and Midas hosted environments (Production, DR and test) to perform blind transfers from the script.

• Deploy new Midas script and Midas integration connector to development hosted environment and support SOM during UAT.

• Deploy approved Midas script and Midas integration connector to the production environments.

Assumptions

• State of Michigan will supply to CenturionCARES up to (3) three English and (3) three

Spanish phrases in the standard .wav format by no later than end of business on May 24, 2021.

• Michigan will provide the final wsdl, appropriate test data and deploy the modified Midas web service in a test environment for CenturionCARES no later than end of business on May 24, 2021.

• Of the (6) six supplied phrases, (4) four will be existing phrases already spoken in the Midas script and only two (an English and Spanish) will be new.

• The Hosted Midas script will perform only blind transfers which releases the call from CenturionCARES control. At this point the call originator will hear any call progression from the far side. (InContact)

• The script change will only incorporate the blind transfer functionality at a single point in the script (replacing the check sent phrase with a new SOM supplied phrase and then execute the blind transfer) all other portions of the script will operate as currently in production on the premise systems unless explicitly specified in this document.

Timeline CenturionCARES will implement the blind transfer, Midas web service change and described call window logic (see below) functionality along with the phrase work described above, having the application ready for UAT no later than end of business on May 27, 2021 provided approval of this change management is received no later than 12pm ET (noon) on May 21, 2021.

NOTE: Any changes or modifications requests for this work received after May 21, 2021 12pm ET will not be able to be implemented for the June 6, 2021 deployment.

Additional Cost Estimated:

The cost for adding the transfer functionality will be for both services and usage as follows:

• Professional Service (one-time cost) $5,550.00

• Transfer call communication per minute rate (Usage billed monthly in arrears) $0.015

Supporting Documentation Attached? [ ] Yes [ X ] No

Change Approval/Disapproval Final Disposition:

[ ] Disapprove Request [ ] Approve for Current Release [ ] Approve for Release # ______ [ ] Future Consideration

Reason for Rejection:

Client Management: (Name/Title) Curtis Todd

Phone Number:

248-819-2247 e-mail Address:

Authorizing Client Signature:

Date Authorized:

5/20/2021

Project Management:

Berny Elsbernd

Phone Number:

262-317-5614 e-mail Address:

belsbernd@centurioncares.com

Project Manager Signature:

Berny Elsbernd

Date Authorized:

05/20/2021

Disposition Date Assigned:

Signature of Responsible Manager:

Date Of Sign Off:

Signature of Authorized Client Representative:

Marvin IVR Application Invokes GetDataBySSN

Is OpenWorkSearchCerts

True?

Yes

Is caller in eligible call Window?

Follow current script for caller to process certifications

Current script flow for wrong appointment call window.

Yes

No

ELIGIBLE CALL WINDOW LOGIC

If any of the following is true then the caller will be in their call window

1. Call day is either Thursday or Friday

2. Call day matches MarvinDay and call time is in between MarvinTime and MarvinEndTime

3. MarvinDay is in the OOS table

NOTE: The OOS local database table contains a list that represents the days that system problems may have occurred preventing callers from being successful during their window. (Callers with that day listed as their window are allowed to call any time during the week.)

Is OpenWorkSearchCerts

True?

Transfer Call to InContact

Any certification where QSeeking true?

Follow legacy call flow with no transfer

Yes

No

YesNo

No

MICHIGAN CALL WINDOW HIGH LEVEL FLOW

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 14 to 071B1300067Contract Number

Various

Christopher Martin smcgrath@centurioncares.com

Susan McGrath

Oldsmar, FL 34677

CENTURION CARES INC

CV0049764

(727) 431-5213

720 Brooker Creek Blvd. Ste. 201

(517) 643-2833 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

DTMB

martinc20@michigan.gov

$2,646,540.00

October 1, 2010 March 31, 2022

MAINTENANCE AND SUPPORT FOR THE IVR

September 30, 2015

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ March 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$12,000.00 $2,658,540.00

Effective 5/12/2021, the following amendments are incorporated into this Contract per attached Vendor Quotes. The change includes two different script changes for MARVIN, at a cost of $8,500.00 and $3,500.00 respectively. This Contract is increased by $12,000.00 for LEO/UIA use.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 14 TO CONTRACT NO. 071B1300067

Akosua Baiden 313-456-3339 BaidenA@michigan.govLEO

State of Michigan UI wishes to make changes to the Marvin application. See change description below for list of changes.

ASSUMPTIONS

1. No additional script functionality other than stated below:

2. Modify the script as follows:

a. After the question What is the date you were scheduled to begin work? A date must be entered and there are validations on the date. The validations are listed by the question.

b. If Yes to COVID Reason 4 then all of the additional New questions related to 4 must be presented. (see table below)

c. Modify the wsdl to accommodate the additional question responses.

3. Modify the Web Services integration to add and remove the below specified data elements in the FileCertStandard element type. (See below).

4. All work will be done remotely at CenturionCARES facilities.

5. State of Michigan will be responsible for providing all additional English and Spanish phrases.

6. CenturionCARES will provide remote support for User Acceptance Testing and

Deployment of enhancements.

PROFESSIONAL SERVICES

Marvin Application Changes

SUMMARY:

• Modify the Marvin IVR application based on changes described above.

• Modify Web Services method call to pass the additional responses.

• Provide remote support for UAT and Deployment.

• Project Management

QUOTE TOTAL $8,500.00

MICHIGAN MARVIN WSDL CHANGES

Additional Data Elements (under FileCertStandard Element)

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidSchoolCareA" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidSchoolCareA1" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidSchoolCareA2" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidSchoolCareA3" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidSchoolCareB" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidSchoolCareB1" type="xs:string"/>

• <xs:element minOccurs="1" maxOccurs="1" name="QCovidEmploymentScheduledDate" type="xs:dateTime"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidQuarantineHealth" type="xs:string"/>

Deleted Data Elements (under FileCertStandard Element)

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidReducedHours" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidSeekPartTime" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidInsufficientwork" type="xs:string"/>

• <xs:element minOccurs="0" maxOccurs="1" name="QCovidDeniedBenefits" type="xs:string"/>

• MICHIGAN MARVIN PHRASE AND FLOW TABLE

2609 PUA For the week ending

COVID-19

please respond yes or no to the COVID-19 related reason(s) for your unemployment or reduced work hours.

COVID REASON

You have been diagnosed with COVID- 19, or you are experiencing symptoms of COVID-19 and were seeking a medical diagnosis.

Need to re-record tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

2612 COVID REASON

A member of your household was diagnosed with COVID-19.

1182 Press 1 for Yes or 9 for No.

You were providing care for a family member or a member of your household who has been diagnosed with COVID-19

Need to re-record tag

1182 Press 1 for Yes or 9 for No.

A child or other person in your household that you have primary caregiving responsibility of is unable to attend school or a care facility because the school or facility is closed as a direct result of the COVID-19 public health emergency

Need to re-record tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

If Yes- go to 4A If No - go to 5

Need new tag

COVID REASON

4A

Are you the primary caregiver for a child in your household that is unable to attend school because the school is closed as a direct result of the COVID- 19 public health emergency?

New Recording Tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

If Yes/No-go to 4A1

Need new tag

COVID REASON

4A1

For the week ending mm/dd/yyyy, was the child(ren)’s school instruction 100% online?

New Recording Tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

If Yes/No

- go to 4A2

Need new tag

COVID REASON

4A2

For the week ending mm/dd/yyyy, did the child(ren)’s school provide a combination of in-person and online instruction

New Recording Tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

If Yes/No

- go to 4A3

Need new tag

COVID REASON

4A3

For the week ending mm/dd/yyyy, did the child(ren)’s school provide the option of in-person full-time instruction?

New Recording Tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

If Yes/No

- go to 4B new tag

COVID REASON

4B

Are you the primary caregiver for a person in the household that is unable to attend a care facility that is closed as a direct result of the COVID-19 health emergency

New Recording Tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

If Yes/No

- go to 4B1

Need new tag

COVID REASON

4B1

Is facility care required for this person for you to be able to return to work

New Recording Tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

If Yes/No

- go to 5

COVID REASON

You were unable to reach the place of employment because of a quarantine imposed as a direct result of the COVID-19 public health emergency.

Need to re-record tag

1182 Press 1 for Yes or 9 for No.

new tag

COVID REASON

6A

What is the date you were scheduled to begin work?

New Recording Tag

Need to capture a date after this question.

Dates enter must fall between 02/02/2020 and Saturday date of the certification.

Example if the Saturday date is 01/16/2021 then any date between 02/02/2020 and 01/16/2021 can be entered. The error message should be heard if the date is prior to 02/02/2020 or after 1/16/2021

1184 You entered You entered Usted marcó, New functionality

<Date> Date

COVID REASON

You have become the breadwinner or major support for your household because the prior head of the household died as a direct result of

COVID-19

Need to re-record tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

2618 COVID REASON

You had to quit your job as a direct result of COVID-19.

Need to re-record tag

1182 Press 1 for Yes or 9 for No.

Press 1 for Yes or 9 for No. Presione 1 para Sí, o 9 para No.

You were unable to reach the place of employment because you have been advised by a health care provider to self-quarantine…