Michigan Automated Response Voice Interactive Network (MARVIN) and Interactive Voice Response (IVR) System Maintenance and Support
Ended State & local contract Michigan Awarded
- Contract number
- MA071B1300067C
- Awardee
- CENTURION CARES INC
- Contracting organization
- Department Technology, Management and Budget
Contract facts
- Cumulative value
- $4,330,488
- End date
- Points of contact
-
- Kristine Mills millsk11@michigan.gov (517) 242-6402
- John Walker walkerj5@michigan.gov (313) 456-3814
- Lauren Stempek stempekl@michigan.gov (517) 243-4008
- Britton Mailand mailandb@michigan.gov (313) 456-3190
- Christopher Martin martinc20@michigan.gov (855) 647-8724
- Akosua Baiden baidena@michigan.gov (313) 456-3339
- Kristine Sparks sparksk3@michigan.gov (313) 456-2929
Contract details come from michigan.gov. Updated .
About this contract
The Michigan Automated Response Voice Interactive Network (MARVIN) and Interactive Voice Response (IVR) System Maintenance and Support contract provides comprehensive cloud-hosted IVR services to support the State of Michigan's interactive communication infrastructure. This IDV encompasses base technology services, inbound and outbound call communication capabilities, and system maintenance to support multiple state departments and agencies. The contract includes provisions for call transfer functionality, UI Work Search capabilities, and support for special projects such as the MiUI Implementation initiative. Additionally, the vehicle covers professional services for IVR application modifications and testing support, ensuring the system maintains current functionality and compliance standards, including WCAG 2.1 Level AA accessibility requirements.
Centurion Cares Inc., a Florida-based corporation, serves as the prime contractor under this indefinite delivery vehicle administered by the Michigan Department of Technology, Management and Budget. The contract was originally established on October 1, 2010, with an initial completion date of September 30, 2015, and includes multiple one-year option periods. The most recent contract modification (Change Notice 23, effective July 13, 2026) extended the period of performance through August 31, 2027. The estimated aggregate contract value is $4,330,488.00, with monthly base technology fees of $20,572 and usage-based charges for inbound and transfer communications. This contract covers statewide implementation across Michigan with payment terms of Net 45 days upon satisfactory completion of milestones and acceptance by agency and departmental project managers.
Files
| File | Type | Posted |
|---|---|---|
| 1300067.pdf |
Quick answers
Who holds contract MA071B1300067C?
Contract MA071B1300067C was awarded to CENTURION CARES INC by Department Technology, Management and Budget in Michigan on October 1, 2010.
How much is contract MA071B1300067C worth?
Its cumulative value is $4,330,488.
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