1. Statement of Work (SOW).docx

STATEMENT OF WORK (SOW) FOR SUBMARINE MAINTENANCE ENGINEERING, PLANNING, AND PROCUREMENT (SUBMEPP) CLERICAL AND ADMINISTRATIVE SERVICES

Background Submarine Maintenance Engineering, Planning and Procurement (SUBMEPP) is an independent field activity of the Naval Sea Systems Command (NAVSEA) that is aligned under the Undersea Warfare Directorate, NAVSEA 07. Its mission is to keep assigned Naval ships (submarines and where applicable, surface craft and other platforms) safe, reliable, and affordable through use of its engineered life cycle maintenance and modernization products and services. This effort shall provide SUBMEPP support administration services

Place of Performance Services to be performed hereunder will be performed at SUBMEPP Headquarters, Portsmouth, NH.

Type of Funding Operations & Maintenance, Navy (OMN)

Scope The contractor shall provide clerical and administrative support for SUBMEPP activities to include the Executive Office, Maintenance & Availability Planning Programs, Special Projects, Maintenance Instructions and Material Programs, Engineering, Corporate Operations, Information Management Technology and Financial Management Departments.

Applicable Documents The contractor shall perform the tasking required in Section 4.0 in accordance with the below Applicable Documents (ADs)

Technical Requirements

The contractor shall perform the following tasks in support of Security (Code 1855), Front Office (Code 1800), Business Office, Code 60, and Code 1810 for 8 hours per day, and Code 1830/40 for 4 hours per day, within the hours of 0630 and 1700, Monday through Friday.

The contractor shall perform the following tasks in support of Human Resource Development and Management (HRDM) (Code 1852), Training (Code 1854), and Technical Document Center (TDC) (Code 1854) 0630 to 1600, Monday through Friday.

The contractor shall perform the following tasks in support of Mail/Supply (Code 1854), 0700 to 1130, Monday through Friday.

Desk Operations In accordance with AD 3.1 – 3.17 and using GFI the contractor shall:

a. Answer incoming telephone calls and either relay the call, take a message or forward the caller to the appropriate voicemail.

b. Greet visitors, determine the nature of their visit, and direct them to the cognizant Government personnel.

c. Maintain Emergency Muster Lists and Folders.

d. Maintain telephone trees (recall lists) using GFI for the assigned Division area of support.

e. Perform shredding and replace bag when full.

f. Attend meetings, teleconferences and Defense Connect Online (DCO) and provide draft highlights for Government review.

g. Coordinate phone services with Base Communication Office (BCO). Notify BCO of account lock-outs and account re-sets for customers.

h. Coordinate telephone conference lines.

DELIVERABLE:

The Contractor shall prepare Revisions to Existing Government Documents in accordance with CDRL A003.

Document Preparation and Handling In accordance with AD 3.1 – 3.17 and using GFI the contractor shall:

a. Create, type, merge, revise, update, format, proofread, serialize, print, prepare, finalize, gather signatures, scan, fax, archive and route documents, presentations, Naval Messages, Metrics, Reports, Program Review, Forms, Internal Operation Procedures, Work Procedures, Instructions, Manuals, guides and correspondence using GFI including handwritten and marked-up materials, sketches, draft electronic documents, previous electronic versions, and databases.

b. Mark, file, transfer and distribute Controlled Unclassified Information (CUI), Personally Identifiable Information (PII) and Classified materials.

c. Type, merge, revise, update, format, proofread, serialize, print, and prepare CLASSIFIED GFI on Government Equipment (GE) approved for classified material at the security level of the GFI being processed.

d. Draft cost comparison and metrics related to various work processes or methods.

DELIVERABLE:

The Contractor shall prepare Revisions to Existing Government Documents in accordance with CDRL A003.

Filing and File Retrieval In accordance with AD 3.1 – 3.17 and using GFI the contractor shall:

a. File GFI in existing filing systems identified within each Division. The Contractor shall maintain various types of filing systems and individual files in accordance with existing methods and processes.

b. File GFI on a continuing and frequent basis that prevents a backlog of filing.

c. Label, mark, sort, index, file and retrieve GFI to and from existing physical and electronic files in accordance with existing methods and processes.

d. Maintain physical and electronic files and filing systems consistent with the existing filing methods and processes within each Division.

e. Label, mark, sort, index, file and retrieve CLASSIFIED GFI to and from storage containers approved for CLASSIFIED at the level of the GFI being processed.

Duplication In accordance with AD 3.1 – 3.17, and using GFI the contractor shall:

a. Copy, duplicate, scan, and collate GFI.

b. Assemble and bind GFI in Government Furnished Material (GFM) (e.g. presentation folders or multi-ring binders).

c. Only duplicate CLASSIFIED material on GE approved for the duplication of classified material at the level of the GFI being duplicated.

Unclassified, Classified Mail and Supply Services:

In accordance with AD 3.1 – 3.17 and using GFI the contractor shall:

a. Using Incidental Government Furnished Materials (GFM) and Incidental Government Equipment (GFE), the Contractor shall package, wrap, address or otherwise prepare GFI for distribution or mailing to include Unclassified, Classified, United States Postal Service (USPS) and Expedited Mail (e.g. Priority/FedEx in accordance with existing methods and processes.

b. Prepare mailing labels, forwarding letters, and custody receipt forms.

c. Sort and deliver the incoming and outgoing mail to the specified internal and external mail locations.

d. Maintain CLASSIFIED document logs.

e. Hand deliver CLASSIFIED GFI to Classified Document Library’s (TDC, 1830 or 1850 Secure rooms) via Security.

f. Inventory and organize office supplies and provide a list of recommended consumable office supplies for order to the Government POC.

g. Monitor the paper and toner levels for printers, copier, and fax machines, check daily to ensure paper levels are full; and inform the Government POC if service calls or supplies are required.

h. Inventory and organize Award materials (i.e. pins, medals, flags, certificates) and provide a list of recommended Award materials for order to the Government POC)

DELIVERABLE:

The Contractor shall prepare Recommendations for Government Review in accordance with CDRL A001.

Data Processing In accordance with AD 3.1 – 3.17, and using GFI the contractor shall:

a. Enter GFI visit requests in the Joint Personnel Adjudication System (JPAS) including researching Security Management Office (SMO) Codes and POC and confirming receipt with the receiving activity.

b. Enter GFI for training requests in the Enterprise Resource Planning (ERP) system). Government personnel will provide all relevant information associated with their training requirement such as location of training event, course information, continuous learning objective, advanced degree, Defense Acquisition Workforce Improvement Act (DAWIA), etc.

c. Print ERP timekeeping reports and report any discrepancies to Government POC.

d. Enter GFI into eTasker or the current Action Tracking System.

e. Upload documents to a document management system and SUBMEPP Website.

f. Provide reports for the assigned Division.

h. Perform GFI training data entry in Total Workforce Management System (TWMS), Portsmouth Naval Shipyard (PNS) Automated Training Management System (ATMS), Defense Civilian Personnel Data System (DCPDS), and DAWIA.

DELIVERABLE:

The Contractor shall prepare Data Processing Reports in accordance with CDRL A001.

Scheduling and Tracking In accordance with AD 3.1 – 3.17 and using GFI the contractor shall:

a. Access electronic calendars in Outlook and schedule meetings and reserve conference rooms. Access to individual email accounts will not be granted.

b. Enter Leave and TDY schedules for Government employees, provided as GFI, into the Department’s calendar(s).

c. Prepare conference rooms to accommodate meetings and training to include seating arrangements and material support.

d. Provide training, HRDM, travel and security announcements to augment tracking by the Government POC.

e. Track and record list of training requirements and accomplishments.

DELIVERABLES:

The Contractor shall prepare Training, HRDM, Travel and Security Announcements in accordance with CDRL A001.

The Contractor shall prepare Training Requirements and Accomplishments List in accordance with CDRL A001.

Technical Document Center (TDC) Services In accordance with AD 3.1 – 3.17 and using GFI the contractor shall:

a. Maintain a listing of technical drawings and Compact Discs (CD). Conduct library searches of technical documentation or references in the TDC or other sources; maintain and requesting technical manuals, reference material, drawings or other media. Maintain training information, books and DVDs for employee checkout. Maintain up to date TDC Desk Guide.

b. Provide guidance to customers on the operation of various TDC media or applications.

c. Maintain TDC logs and catalogs up-to-date.

d. Inventory classified and non-classified technical manuals and training materials (both electronic and hardcopy) and prepare report of findings.

e. Log SECRET and CONFIDENTIAL classified documents checked in and out, reporting unreturned items or discrepancies to the Government POC

f. Provide Advance Technical Information System (ATIS) Compact Discs (CD) to Information Technology Department for loading onto servers and other computer devices.

g. Maintain current versions of assigned NAVSEA documents via Technical Document Management Information System (TDMIS).

h. Process updates of Higher Level Technical Documents (HLTD) in TDC system.

i. Maintain log of classified and unclassified mail.

DELIVERABLES:

The Contractor shall prepare Technical Document Center (TDC) Reports in accordance with CDRL A001.

The Contractor shall prepare Revisions to Existing Government Documents in accordance with CDRL A003.

Progress Reports

The Contractor shall prepare a Contractor’s Status Report that indicates the progress of work, status of the program(s), and existing or potential problem areas for all assigned tasks. The Contractor shall submit the Contract Status Report for the same timeframe as each invoice submitted in the Wide Area Workflow (WAWF) Module of the Procurement Integrated Enterprise Environment (PIEE).

The Contactor shall submit Payroll Detail at the conclusion of each month of tasking for Procuring Contracting Officer (PCO) review. Payroll Detail will be reviewed to confirm that contractor is meeting Performance Requirements Summary Table (PRST) standards.

DELIVERABLES:

The Contractor shall provide Contractor’s Status Report for related to tasking in accordance with CDRL A001.

The Contractor shall provide Payroll Detail related to tasking in accordance with CDRL A004.

Government Furnished Information The following Government Furnished Information (GFI) will be made available under this contract. Contractor access to identified Applications and Databases will be limited to contractor access role constraints applicable to specific systems.

All GFI identified are applicable to all SOW task paragraphs

Government Applications and Databases, including but not limited to:

· SUBMEPP Workload Management Applications

· Joint Personal Adjudication System (JPAS)

· Enterprise Resource Planning (ERP)

· Defense Civilian Personnel Data System (DCPDS)

· Defense Travel System (DTS)

· PNS Automated Training Management Systems (ATMS)

· SUBMEPP Internal Website

· NAVSEA

· Action Tracking Program (ETasker) and Workload Management (WLM) Systems

· Human Resource Management (HRM)

· Secure Network (SECNET)

· Secret Internet Protocol Router Network (SIPRNET) and Database

· Technical Document Management Information System (TDMIS)

· Defense Acquisition University (DAU)

· DON Director, Acquisition Career Management (eDACM)

· Total Workforce Management System (TWMS)

· Defense Acquisition Workforce Improvement Act (DAWIA)

· Command and Control office Information Exchange (C2OIX)

· Mail and Material Control System

· Defense Technical Information Center (DTIC)

· Navy & Education and Training Command (NETC)

· Configuration Data Managers Database - Open Architecture (CDMD-OA) Configuration Database

ALL

Government Standard Operating Procedures (SOP) and Desk Guides, including but not limited to:

· References called out in SUBMEPP Process Documentation

· Standard Operating Procedure (SOP) for Mail/Supply Clerk

· Security Standard Operating Procedure (SOP) for Contractor Support

· Technical Data Center (TDC) Desk Guide

· Code 1850 Corporate Operation Department, Internal HRDM Operating Documents

· Code 1850 Corporate Operation Department, Internal Employ Development & Special Programs Documents

· Code 1850 Corporate Operation Department, Internal Security Operating Documents

· Code 1800F Financial Management Division, Internal Travel Operating Documents

ALL

Government Data and Templates, including but not limited to:

· SUBMEPP Work Procedure EDSP-08, External During Hours/After Hours Training Forms

· Advanced Technical Information Support (ATIS) Drawings/Technical Manuals/NSTM

· High Level Technical Documents (HLTD)

· Task Tracker Report

· Meeting Agendas

· Contractor Tasks Report

· Documents to be shredded (as generated)

· Time Keeping Records (as generated)

· Travel Requests

· Time schedule (tracker) for property passes

· Sample Muster Task

ALL

Quality Surveillance and Performance Standards

The Government will conduct quality surveillance via various methods including formal and informal meetings, review of technical reports, review of monthly progress reports, and review of deliverables. Contractor performance will be evaluated in the areas of technical quality, schedule/timeliness, management, and regulatory compliance as follows:

a. Technical Quality: The government will evaluate technical quality using the criteria defined in the Performance Requirements Summary Table (PRST), Attachment 2;

b. Schedule/Timeliness: The government will evaluate the contractor’s ability to meet negotiated milestones and delivery schedules;

c. Management: The government will evaluate the contractor’s ability to integrate and coordinate all activities needed to execute the contract;

d. Regulatory Compliance: The government will evaluate the contractor’s compliance with the terms and conditions of the contract relating to applicable regulations and codes

Government Furnished Property

The Government may provide Government Furnished Property (GFP) as listed in Attachment 3. As specified in DFARS Clause 252.245–7005, the Contractor shall submit all GFP Reports via the GFP Module of the Procurement Integrated Enterprise Environment (PIEE). Monthly, the Contractor shall prepare a Government Property Inventory Report indicating the monthly consumption of GFP.

DELIVERABLE:

The Contractor shall prepare a Government Property Inventory Report in accordance with CDRL A002.

Information and Communication and Communication Technology (ICT) Accessibility Requirements

The Government has determined that this procurement is not Information and Communication Technology (ICT)

Security Compliance

Program Protection

SECURITY

All Contractor personnel shall adhere to the Security provisions of 32 CFR Part 117 – National Industrial Security Program Operating Manual (NISPOM) and the current Contract Security Classification Specific (DD254) applied to task order N0017814D7866/N6660419F3000 also applies to the tasking completed under this effort, as concurred with by the Industrial Security Manager for the Portsmouth Naval Shipyard. While performing work at a Government Facility, Contractor personnel shall comply with the security regulations of the host facility. Applicable FAR, DFARS, NMCARS clauses, and NAVSEA text shall be adhered to in the performance of this contract. Security incidents shall be promptly reported through the companies Facility Security Officer (FSO), to the Contracting Officer’s Representative (COR), Technical Point of Contact (TPOC), and the Cognizant Security Office to NUWCDIVNPT Security.

RESTRICTED DATA (RD)

RD is required for the contractor to perform all tasking under SOW 4.0 support of Security (Code 1855), TDC (Code 1854), Unclassified/Classified Mail and Supply Services.

NATO

NATO is required for the contractor to perform all tasking under SOW 4.0 in support of tasks for Security (Code 1855), TDC (Code 1854), Unclassified/Classified Mail and Supply Services.

SIPRNET

SIPRNET is required for the contractor to perform all tasking under SOW 4.0 in support of tasks for Security (Code 1855) and TDC (Code 1854).

UNCLASSIFIED NAVAL NUCLEAR PROPULSION INFORMATION (U-NNPI)

U-NNPI is required for the contractor to perform all tasking under SOW 4.0. The tasks are being performed in support of all SUBMEPP mission tasking to include Availably Work Packages (AWP) which contain U-NNPI and for research, service, reporting, and product development within contractor’s normal duties which will require access to U-NNPI.

U-NNPI is controlled and protected under one or more of the following: (1) the Atomic Energy Act of 1954 (as amended), (2) the 1984 Defense Authorization Act, (3) Export Control Act Regulations of the Commerce Department, (4) Arms Export Control Act Regulations (i.e., International Traffic in Arms Regulations (ITAR); Munitions List), (5) Export of Sensitive Nuclear Information for Foreign Atomic Energy Regulations of the Energy Department, and Safeguarding of Naval Nuclear Propulsion Information (OPNAVINST N9210.3).

a. U-NNPI is information related to sensitive military technology (i.e., naval nuclear propulsion technology).

b. Access to U-NNPI is limited to U.S. citizens with a need to know.

c. No clearance is required for access to U-NNPI.

d. U-NNPI is marked and handled as NOFORN.

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

Controlled Unclassified Information (CUI) including Legacy FOUO and Covered Defense Information (meeting the definition of 48 CFR 252.204–7012(a)) generated and/or provided under this contract shall be marked and safeguarded as specified in DoD Instruction 5200.48, CUI available at:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/520048p.PDF. Any product containing Covered Defense Information shall be assigned a distribution statement (distribution statements B through F) in accordance with DoDI 5230.24 (Distribution Statements on Technical Documents); and DoDI 5230.24, Enclosure 3 Procedures, available at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/523024p.pdf

INFORMATION SECURITY

If the work is performed at the Contractor's facility, the Contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of classified information and controlled unclassified information (CUI) and to control distribution of CUI in accordance with National Industrial Security Program Operating Manual (NISPOM) codifying 32 CFR Part 117, NISPOM Rule, and SECNAV M-5510.36B. If the work is performed at the Government's facility, the Contractor shall comply with facility policy.

CUI INCIDENT REPORTING AND RESPONSE

The Contractor shall promptly report any unauthorized, inadvertent, or illegal release or disclosure of CUI to the Contracting Officer’s Representative / Technical Point of Contact (TPOC), Procuring Contracting Officer, and the Security Office. Contractor personnel shall coordinate this effort through the relevant industry site FSO.

PUBLIC RELEASE

Any controlled unclassified information pertaining to this contract shall not be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by appropriate U.S. Government authority. Proposed public releases shall be submitted for approval prior to release through the appropriate U.S. Government Office.

Operations Security (OPSEC)

OPSEC is a process that identifies critical information to determine if friendly actions can be observed by adversary intelligence systems, determines if information obtained by adversaries could be interpreted to be useful to them, and then executes selected measures that eliminate or reduce adversary exploitation of friendly critical information.

The Contractor shall develop and implement and update and maintain an OPSEC program to protect controlled unclassified and classified activities, information, equipment, and material used or developed by the Contractor and any subcontractor during performance of the contract. The Contractor shall be responsible for the subcontractor implementation of the OPSEC requirements. The Contractor developed OPSEC program may include Information Assurance and Communications Security (COMSEC). The OPSEC program shall be in accordance with National Security Presidential Memorandum (NSPM) 28, and at a minimum shall include:

1) Assignment of responsibility for OPSEC direction and implementation.

2) Issuance of procedures and planning guidance for the use of OPSEC techniques to identify vulnerabilities and apply applicable countermeasures.

3) Establishment of OPSEC education and awareness training.

4) Provisions for management, annual review, and evaluation of OPSEC programs.

5) Flow down of OPSEC requirements to subcontractors when applicable.

While performing aboard Government sites, the contractor shall: comply with all OPSEC instructions and policies; include OPSEC as part of its ongoing security awareness program and take all required Agency training; Be responsive to the Supporting OPSEC Manager on a non-interference basis; and Protect sensitive unclassified information and activities, which could compromise classified information or operations, or degrade the planning and execution of operations performed by the Requiring Organization and contractor in support of the mission.

Electronic Spillage

Electronic Spillage (ES) is defined as a situation where information of higher classification than a system is authorized to process is introduced into that system, intentionally or otherwise. If a Contractor is determined to be responsible for an ES, all direct and indirect costs incurred by the Government for ES remediation will be charged to the Contractor.