1. O&M DRAFT Performance Work Statement_Feb 2024_v3.docx

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Performance Work Statement For Facility Operations and Maintenance Support Centers for Disease Control and Prevention National Institute for Occupational Safety and Health Office of the Deputy Director for Management Facilities Management Office

C.1 BACKGROUND

The Centers for Disease Control and Prevention/National Institute for Occupational Safety and Health (CDC/NIOSH) Office of Facilities Management currently operates laboratory facilities located in Pittsburgh, PA, Morgantown, WV, Cincinnati, OH and Spokane, WA. This Performance Work Statement is intended to continue that effort by describing in adequate detail what is required for a qualified Contractor with appropriate expertise to successfully perform facilities and physical plant maintenance, operations and repair services, as well as certain research support functions for NIOSH facilities.

The Contractor will be responsible for facility maintenance and operations as described in this performance work statement. It is important to note that critical scientific research may be ongoing, 24-hours a day, within areas of the facilities, and timely responsiveness of the Contractor to maintenance and operational problems is crucial in order to maintain the proper environment for this research. Inability to respond quickly to problems and to take appropriate corrective measures could result in the loss of extremely valuable research.

C.1.1 NIOSH CAMPUS LOCATIONS

Floor plans for buildings on each campus are attached to the solicitation.

Pittsburgh, PA

The Pittsburgh Research Center is a campus style research facility currently occupied by three distinct tenants, CDC NIOSH, The Department of Labor – Mine Safety and Health Administration (MSHA), and the Department of Energy National Energy Technology Laboratory (NETL). The contractor shall provide O&M services for all CDC/NIOSH owned facilities as well as designated commons areas and roadways shared by all occupants of the campus. No direct support for the DOE areas on campus is anticipated or included under this contract. Major CDC/NIOSH tenants on campus include the Pittsburgh Mining Research Division (PMRD) and the National Personal Protective Technology Laboratory (NPPTL). There are also direct CDC support employees located on campus

Buildings on campus range in age with the earliest being built in 1910 and newest in the 1980’s. Most buildings were constructed between the periods of 1946 through the 1970’s. Facilities on campus continue to undergo major renovations and modifications to meet the changing program requirements of the tenants.

Spokane, WA

The Spokane Research Center consists of two facilities that are located in the eastern half of Washington State. The main campus is located in Spokane and consists of two buildings, the Spokane Research Laboratory main building and Building 98. The main research building was built in 1973 and is configured for both office and engineering laboratory capability. The other facility is the Reardan site, located north of Reardan, WA and approximately 22 miles west/northwest of Spokane. This unoccupied facility is located on twenty (20) acres and consists of four (4) buildings, including a decommissioned Atlas E Missile Silo. The silo is listed on the National Register of Historic Places. All of these facilities are government owned by the CDC and occupied by NIOSH. Major CDC/NIOSH tenants include the Spokane Mining Research Division (SMRD), and the Western States Division (WSD)

Both the Pittsburgh and Spokane facilities were originally owned and operated by the US Department of Interior, Bureau of Mines prior to transfer of function to CDC/NIOSH. These facilities primarily focus on more industrial type research as opposed to typical laboratory work found at other CDC locations.

Morgantown, WV

The Morgantown Campus was originally known as the Appalachian Laboratory for Occupational Safety and Health (ALOSH). It consists of two buildings totaling 248,000 square feet. This includes 70,000 square feet of chemical, biological, and dry laboratories, a 15,000 square foot animal quarters with an attached 10,000 square feet area for animal inhalation studies. The two buildings (H and L) were built in 1970 and 1996. There is also an offsite warehouse. Major tenants of this facility include the Health Effects Laboratory Division (HELD), Division of Safety Research (DSR), and Respiratory Health Division (RHD). The National Personal Protective Technology Laboratory (NPPTL) also has laboratories located at the facility.

Cincinnati, OH

The Cincinnati Campus consists of three facilities in Cincinnati, Ohio, the Robert A. Taft Laboratories, the Alice Hamilton Laboratory and the Taft North facility which consists of approximately 350,000 square feet of space combined. Each facility contains highly complex laboratories involving single pass conditioned air systems, special requirements for filtration of exhausted air, and significant waste disposal concerns.

All buildings are approximately 50 years old and continue to undergo major renovations and modifications to meet the changing program requirements of the Institute. The Taft Laboratories, originally designed as a water laboratory, approximately 165,000 square feet facility contains one of the largest and most modern inhalation toxicology facilities in the United States. The Hamilton Laboratory, originally a warehouse/factory, approximately 152,000 square feet facility, contains high hazard laboratories and a large carcinogen laboratory. Taft North is a complex of four buildings that consists of a warehouse, office space, and storage with approximately 28,000 square feet facility.

C.1.2 ABBREVIATIONS

C.1.3 PURPOSE/OBJECTIVE

The purpose of this acquisition is to obtain operations and maintenance services for the CDC/NIOSH Facilities Management Office at the locations in Pittsburgh PA, Spokane WA, Morgantown WV, and Cincinnati OH. This work will include all day to day operations (such as snow removal, grass mowing, shipping and received), as well as maintenance and repairs efforts to keep all facilities in good working condition.

C.2.1 SCOPE OF WORK

This performance work statement establishes the requirements for a qualified Contractor to perform facilities and physical plant operations, maintenance, repair, and select support services for multiple NIOSH sites, including all buildings, utilities, roadways and grounds that make-up the referenced CDC/NIOSH facilities in order to maintain continuous facility operations.

The Contractor shall estimate and propose level of effort to provide all the necessary manpower, supervision, tools, equipment, supplies, and materials required for the complete maintenance and operation of the facilities located on the CDC/NIOSH-owned properties. The Contractor shall be responsible for performing facilities maintenance, operations, and repair including the primary functions and sub-functions of related to maintenance, repair, inspection, testing of all physical plant equipment and systems, fire protection systems, buildings and grounds, motor vehicles, structural, electrical, heating, ventilating and air conditioning, and all utility equipment systems (including exterior overhead and underground utility equipment and systems) to the point of local utility company responsibility.

The Contractor shall perform all related services necessary to carry out the provisions of this contract, including quality control, financial control, maintenance of accurate and complete records, files, and libraries of documents to include Federal, state, and local regulations, codes, laws, technical manuals, and manufacturers’ instructions and recommendations. The Contractor shall prepare and provide required reports, compile historical data, perform administrative work, and submit necessary information as specified in this contract. Such functions are in direct support of the research mission of CDC/NIOSH.

It is desired, but not required, that the contractor maintain an ISO-9001 Certificate of Registration. Review of this Certificate by an ANSI-ASQ National Accreditation Board (ANAB) shall be conducted every two years and presented to the government.

C.2.2 PERSONNEL GENERAL

All matters pertaining to the employee, supervision, compensation, promotion and discharge of such employees are the responsibility of the Contractor, which is in all respects the employer of such employees.

The Contractor shall have in its employ at all times a sufficient number of capable and qualified contract and subcontract employees to enable it to properly, adequately, safely, and economically manage, operate, maintain, inspect, and account for the building equipment, systems and related government owned exterior utility/fire protection equipment. Operating personnel will be required to be on-site and available during the official space occupant work hours to perform required inspections, preventive maintenance functions and building operations.

The Contractor shall identify to the CO and COR, a primary and alternate point of contact (POC) who has full authority to act on behalf of the contractor on all operational aspects of the contract. The contractor, prior to contract performance, shall designate the POC and alternate in writing. The POC or designated alternate(s) shall be available via telephone 24 hours a day, 7 days a week, including federal holidays. The POC or alternate(s) shall be on-site during normal duty hours and all times while contract work is being performed.

Employee Training, Licenses, Insurance, and Permits: The Contractor and subcontractor employees shall possess all training, licenses, insurance, and permits as required by State and local authorities and shall observe all applicable regulations and laws. Contractor shall ensure all certificates, licenses; permits and bonds are kept current and valid. Associated expenses shall be born by the Contractor and documentation is to be available upon request by the government.

Employees must meet qualifications as specified in FAR 52.222-3. The Contractor shall not employ any person who is an employee of the United States Government, if the employment of that person would create a conflict of interest.

Each employee shall be a citizen of the United States or an alien lawfully admitted for permanent residence as evidenced by Alien Registration receipt Card Form 1-51.

The Contractor also agrees not to employ any person undergoing sentence of imprisonment except as provided by Public Law 89-176, September 10, 1965 (18 U.S.C. 4082)(c)(2) and Executive Order 11755, December 29, 1973.

Each employee that may enter any area registered for possession, use, or storage of select agents and toxins shall be approved by the HHS Secretary or Administrator in accordance with requirements of 42 CFR 73.10; 9 CFR 121.10; and 7 CFR 331.10. Each employee shall comply with security, safety and training requirements in accordance with the aforementioned select agent regulations.

These requirements are equally applicable to employees other than those of the Contractor to the extent that they may be assigned work under this contract, notwithstanding the basis of assignment, i.e., subcontract, volunteer, etc.

The Contractor shall require all employees, including supervisors, to wear distinctive uniform clothing for ready identification, and assure that every employee is in uniform no later than the time specified by the COR or, otherwise, no later than 10 work days from the date an employee first enters on duty. The uniform shall have the Contractor's and the employee’s name, easily identifiable, affixed thereon in a permanent or semi-permanent manner such as a badge or monogram at chest level. The uniforms must be approved by the COR before use by the contractor, any alterations to uniform must be approved by the COR. Any color or color combination, as appropriate, may be used for the uniforms. Administrative staff may be exempt.

The Contractor must fund and employees must adhere to all OSHA Personal Protective Equipment (PPE) requirements for specific work tasks and hazard exposures for which the employee may be subject.

C.2.2.1 KEY PERSONNEL

The following positions have been identified as being “key personnel” and must be approved by the Government prior to employment under the resulting contract. Dual functioning of key personnel is not allowed.

[TBD] Safety Manager [TBD] Operations Manager (Pittsburgh) [TBD] Operations Manager (Morgantown) [TBD] Site Lead (Spokane) [TBD] Operations Manager (Cincinnati)

· Program Manager: Minimum ten (10) years experience. Bachelor’s degree in a scientific, engineering, or similar field. (education may be substituted by showing a minimum of fifteen (15) years of facilities management experience.)

The Program Manager is the most senior resident manager. This individual is responsible for the planning, implementation, management, performance, and supervision of the contract.

· Business Manager: Minimum ten (10) years experience. Bachelor’s Degree in Business Management or related field.

The Business Manager is the most senior administrative manager and reports directly to the Program Manager. As such, this individual is to be responsible for financial and invoice management, cost accounting and reporting, and budget control; procurement (e.g. subcontracting services, procuring material and supplies, etc.) and property management; information technology resources management; human resources management; and administrative support services.

· Safety Manager: Minimum five (5) years’ experience. Bachelor’s degree in a relevant field. (education may be substituted by showing a minimum of five (10) years of experience in a similar role). The Safety manager oversees the safety program of the contract to include all required documentation. This position also ensures that the contractor is working in a safe compliance while adhering to all local, state, federal, and agency specific requirements.

· Operations Manager: Minimum five (5) years experience. Bachelor’s degree in a scientific, or engineering field. (education may be substituted by showing a minimum of ten (10) years of experience in a similar role)

The Operations Manager is to be responsible for the administrative and technical management of the maintenance and engineering, cost control, schedule control, and overall performance.

· Site Lead: Minimum five (5) years experience.

The site lead is to be responsible for the technical management of the local maintenance staff, and overall performance.

C.3 TASKS TO BE PERFORMED FOR MAINTENANCE, OPERATIONS AND REPAIR

The contractor shall provide all labor, material and equipment necessary for, or incidental to the operation, maintenance and repair of the mechanical, electrical, plumbing, structural, underground utilities, utility plant systems, and systems located in tunnels, and grounds. The Contractor is responsible for determining proper operating parameters of all buildings, equipment and systems, based on manufacturer’s requirements or recommendations, and assuring that they are continuously maintained.

The contractor shall conform to all government “green” programs and sustainable operations. The contractor shall employ pollution prevention/waste minimization measures during the execution of this contract and conform to all local environmental regulations. Such measures shall include, but not limited to; the substitution of non-hazardous or less hazardous materials or processes for hazardous materials (such as solvents, degreasers, strippers, etc.); reducing, recycling, and/or reusing materials to the greatest extent feasible; and other pollution prevention/waste minimization measures that may be identified during periodic pollution prevention opportunity assessments by CDC/NIOSH. The Contractor shall participate in the USDA BioPreferred Program and use BioPreferred products where the products are quality proven for their use.

Facility mechanical systems shall include but not limited to: water chillers, direct expansion units with remote condensing units, cooling towers, pumps, heat exchangers, boilers, water heaters, air handlers, exhaust systems, fuel oil systems, HVAC systems, variable speed drives, mechanical piping, insulation, air compressors, automated control systems (such as the Building Automation System (BAS)), ductwork, humidifiers, elevators, energy management, fire alarm systems, security systems, card readers, magnetometers, x-ray unit systems and all associated systems. Contractors shall provide staff trained on the campus specific BAS program who are capable of modifying and monitoring the system. Mechanical low temperature freezers, coolers and freezers, are provided by CDC/NIOSH scientific programs and will be maintained and monitored by the Contractor as prescribed by CDC/NIOSH. The BAS is CDC/NIOSH supplied and operates on government owned equipment allowing end users to access, control, and monitor all connected building systems via networked electronic devices. The contractor shall maintain a facility lock maintenance and key control plan. The contractor shall also provide maintenance support and ensure annual inspections for forklifts (powered industrial trucks) that support facility operations and all overhead cranes at facilities.

The electrical systems shall include but are not limited to: Power transformers, switchboards, panels, distribution systems, generators, transfer switches, UPS systems, power conditioners, lighting systems, lightning protection, power monitoring and control, elevators and all associated systems.

The plumbing systems shall include but not limited to: Domestic water supply and sewage systems both inside and outside the buildings, storm drains, steam distribution systems and peripherals, chilled water systems, fire sprinkler systems (dry and wet), cage wash equipment, heating water systems, air compressors, breathing air compressors, waste decontamination systems, chemical showers, and associated systems. All inspections and certifications will be the responsibility of the Contractor. The contractor must provide all inspection and certification records to the COR/CO with each monthly report.

The building structural systems shall include but are not limited to: Roof, walls, ceilings, floors, stairs, ramps, windows, doors, hardware, finishes, lab casework, thermal and moisture protection, concrete, masonry, finishes and all associated equipment. Locksmith requirements are to maintain, update, and control keys and keycard systems per COR’s instructions.

The contractor shall operate all systems in an energy-efficient manner, minimizing operational times, and maximizing efficiencies of all systems which consume, or affect the consumption of electricity, fuel oil, natural gas, or domestic water.

The contractor shall provide dispatch personnel for receiving customer calls and communicating to the Contractor’s maintenance staff. The dispatchers shall input work requests into the CDC/NIOSH Integrated Facilities Management (IFMS) Tririga based Computerized Maintenance Management System (CMMS) or other CMMS program as specified by the COR.

The contractor shall provide emergency mission-critical support to buildings and facility operations, such as: loss of utilities; hazardous material removal; building system failures; building structural problems; storm damage; damage from impacts; engineer consultants; flood response; emergency equipment repairs; etc. Extra costs for significant emergency responses (greater than $250,000) may be reimbursed separately as a modification to this contract.

The contractor shall provide personnel for making small (single office) moves and minor office equipment installations (wall boards, keyboard trays, etc). This excludes laboratory and research facility related moves.

The contractor shall provide personnel to assist in Government motor pool operations as requested. This includes transporting vehicles to GSA approved local vendors for routine and emergency maintenance, as well as keeping the cars clean and ready for use. The contractor shall also manage vehicle reservations utilizing the online reservation system.

The contractor shall provide personnel to assist the Government in warehouse and mailroom operations. This includes assisting in inventory and moving materials between warehouses and local buildings for research use as well as receiving, sending, sorting, and delivering US Mail to site mailstops.

Minor Alterations: The Contractor shall perform minor alterations projects to accommodate facility operations that change the facility configuration but do not add substantial value to the property affected. These include but are not limited to items such as the following:

· Relocation of equipment, including installation of foundations and utilities at new locations.

· Temporary installations such as fences, power and water lines, etc., which are not associated with permanent facility construction.

· Alteration of existing equipment such as addition of a minor accessory, up-rating of a drive motor, etc.

· Upgrades to finish materials to address functionality issues.

· Minor office equipment renovations and moves to include installation and removal of wallboards, installation and removal of office furniture. The purchase of office furniture is not included in this requirement.

Construction The Contractor shall provide construction services, construct carpentry and masonry structures or other projects as requested by the COR. Examples of work are:

· Mixing and pouring exterior concrete slabs

· Constructing drop ceilings

· Assembling, repairing, and constructing laboratory equipment

· Construct additions

· Completing and renovating facilities

· Roof replacements

· Alterations to plumbing, electrical, HVAC, Mechanical, etc. systems

· Any construction services ordered under this contract in excess of $2,000 (labor and material) shall be subject to 52.222-6, Davis Bacon Act.

C.3.1 PREVENTIVE MAINTENANCE

Ensure that facilities are fully operational by performing comprehensive preventive maintenance, inspection and repair services, in accordance with equipment manufacturer’s recommendations, industry standards, and all applicable Local, State, National, or Federal guidelines and codes, for all buildings, mechanical and electrical systems, underground and overhead site utilities and all facilities related support equipment in order to provide functional and well maintained facilities.

· The Contractor shall develop a comprehensive preventive maintenance (PM) program using the government provided Computerized Maintenance Management System (CMMS). The contractor shall keep up to date records in the CMMS, including hours worked on work orders. This plan should identify and keep maintenance and O&M work history records for all buildings, facilities, physical plant equipment, utility systems, site roadways, walkways, and any other site features requiring maintenance and repair in order to maintain facility and site operations. This plan shall be developed by using the manufacturer’s maintenance and operating recommendations, O&M industry standards, Federal / State / Local codes, and in compliance with CDC and NIOSH standard practices. The Contractor shall review this list for completeness and update as needed to include all items required in this section. The preventive maintenance plans shall be due to the COR for review and approval no later than 30 days after contract award.

· The Contractor shall provide on-site staff at NIOSH to receive work orders by computer, between the hours of 8:00 a.m. and 5:00 p.m. daily, Monday through Friday, except for government holidays. The Contractor shall also provide local telephone number and point of contact for receipt of work orders at all other times. This point of contact shall serve as the Contractor’s work receptionist for all emergency operations and services which may arise throughout the life of the contract. The line shall be continuously staffed and all calls shall be answered in a courteous manner, in the English language, within fifteen (15) minutes of call placement. The person(s) performing work reception shall be fully familiar with the Contractor’s organization and procedures as well as the terms and response factors specified herein. This work reception shall not generally be satisfied by an electronic telephone answering device or other types of recorded message. The contractor shall review with the COR any work request making additions to systems or changes to buildings or space before proceeding with work.

· When the Contractor discovers previously unrecognized additional requirements for an item of equipment during normal maintenance, the Contractor shall notify the COR and make recommendations for changes in PM tasks and procedures as deemed necessary. Any updates or revisions to the approved plan shall be approved by the COR prior to implementation.

· The current preventive maintenance (PM) master equipment inventory as noted in Section J, shall be updated as needed and maintained by the Contractor for all buildings, site features, utility systems, and physical plant equipment covered by this contract. The equipment record module shall be used to track all items with PM schedules and the PM task module shall contain all PM schedules and task descriptions.

· The COR reserves the right to defer PM tasks at any time due to scheduling interferences or in response to periods of equipment inactivity. Any deference of PM shall be provided in writing by the COR to the Program Manager.

Preventive maintenance master equipment schedule shall be checked by the Contractor for all equipment as listed in the Preventive Maintenance Plan. The schedule shall contain the following minimum information: equipment name, number, description of maintenance activity, scheduled maintenance date, and maintenance completion date.

The preventive maintenance (PM) will include, but not limited to, the following listed representative services in accordance with the CDC/NIOSH PM schedules and descriptions plus the equipment manufacturer’s recommendations.

· Check performance of all systems components assuring each system is operation correctly.

· Examine, adjust, calibrate, lubricate, check the control action, repair or replace and clean all system components, including but not limited to, those shown in the attachments entitled “Major Equipment.”

· Clean and repaint rusty equipment.

· Clean coils and condensate pans in all HVAC systems and check and replace belts.

· Furnish and install replacement air filters and filter media on all air-handling units as required and scheduled.

· Repair and paint all pipe and duct insulation.

· Maintain and repair all pumps.

· Maintain steam and hot water boilers. All applicable EPA requirements must be maintained.

· Purge refrigerant systems of air and non-condensable. The Contractor must follow an approved refrigerant control plan per EPA requirements.

· Perform daily, weekly, monthly, quarterly, and annual checks, testing, inspections and servicing of all equipment the Central Utility Plants, including plant logs and water treatment.

· Maintain all water treatment of all boilers, cooling towers, steam and condensate lines, chilled water lines and maintain the water softener and demineralizer systems.

· Maintain and degrease the kitchen exhaust hoods, ductwork and fans.

· Maintain and pump out all grease traps per EPA requirements.

· Lubricate all equipment that required lubrication.

· Inspect on schedule all fuel system components required by the facility Spill Prevention Control Plan and Countermeasures Plan (SPCC), including but not limited to, tanks, level control systems, transfer systems, drainage control systems, security, spill containment facilities, aboveground piping and pipelines.

· Inspect and maintain Uninterrupted Power Systems (UPS) located throughout the campus buildings.

· Inspect, maintain, and test electric generators.

· Inspect and maintain the building’s structural systems such foundations, roofs, interior walls, doors and windows, floors and ceilings.

** Preventive Maintenance and repair shall exclude items covered under the CDC NIOSH energy efficiency and upgrade project. A list of equipment excluded shall be provided.

C.3.2 REMEDIAL/CORRECTIVE MAINTENANCE

Ensure that facilities are fully operational by performing comprehensive corrective maintenance, and repair services, in accordance with equipment manufacturer’s recommendations, industry standards, and all applicable Local, State, National, or Federal guidelines and codes, for all buildings, plumbing, mechanical and electrical systems, underground and overhead site utilities and all facilities related support equipment in order to provide functional and well maintained facilities.

The corrective maintenance work will include, but not limited to, the following listed representative services.

(1) Relamp light fixtures as needed or requested.

(2) Repair and resolve all electrical distribution issues.

(3) Repair all plumbing leaks.

(4) Unclog drain lines as needed.

(5) Repair roof damage as needed.

(6) Repair and resolve all HVAC issues regarding temperature, humidity, and air delivery.

(7) Repair all leaks in refrigerant systems.

(8) Repair all ceiling, wall, and floor damage.

(9) Repair underground utilities.

(10) Other remedial maintenance items as directed by the COR

C.3.3 INTEGRATED PEST MANAGEMENT

The contractor shall furnish all labor, materials, supplies, equipment, and transportation for a comprehensive Integrated Pest Management (IPM) Program. Best practices of an IPM program are not based solely on routine application of pesticides, but on thorough inspections, monitoring for pests, collecting and evaluating data, identifying sanitation deficiencies, modifying structures, and performing ongoing training for CDC personnel. This shall include the collection and management of pest control data, and generation and distribution of reportable findings.

All pest control products used in this program shall be registered with the U.S. Environmental Protection Agency and the State of Pennsylvania or Washington depending on location. The use of all pesticides and other pest management products (e.g., caulk, live traps, sealants, etc.), shall be used in strict accordance with the label instructions and all applicable Federal, State, and local regulations.

The application of pesticide products or other pest management operations that may impact the occupants of a facility, (e.g., noise, pesticide drift, volatilization, or odors), shall not be performed during hours when the facility is operational. Interior space sprays should be avoided except where no other method of control is feasible. The request for interior pesticide treatment must be submitted to the COR, or their appointed representative, at least 24 hours prior to the proposed treatment time.

Live rodent traps only shall be used inside the building while traps containing bait may only be utilized outside of the building. Individuals who require entry into the animal quarters cannot have been in contact with rodents 72 hours prior to entry. Chemical spray for pests (rodents, insects, etc.) shall only be utilized on the ground floor and outside of the building unless approved by the COR. A log book for incidences of pests will be maintained by the contractor for documentation purposes for all location.

C.3.4 DRAFTING

Contractor shall provide drafting services which will be used to generate drawings for basic plans at the request of the COR. Drafting services shall also include updating as-built drawings of any work completed which changes floor plans or mechanical/electrical/plumbing plans to existing space by contractor.

C.3.5 ADDITIONAL SERVICES / EMERGENCY SITUATIONS

Emergency situations may require contractor personnel to work other than normal working hours to provide services. Emergency Call Back and Overtime Services are services provided at times other than those specified in the contract. The Contractor shall provide services when requested by the Facility Manager/Contracting Officer Representative or Contracting Officer, see section C.4.1 for response time requirement and work determinations.

Emergency Call Back services involve situations where contractor personnel are required to respond to an emergency after normal hours of operation.

The Government reserves the right to establish and/or change Standard Operating Procedures, i.e., work order procedures, emergency and fire procedures, security procedures and power failures.

The Government reserves the right to contract independently for any repairs, alterations, or other such work as deemed necessary.

C.4 HOURS OF OPERATION

Facilities will require staffing during normal CDC/NIOSH operational hours, possibly extending into later hours depending on current CDC/NIOSH missions (second or third shift). Generally, employees shall work first shift which should begin no earlier than 6am and not exceed 6pm unless agreed upon in advance by the COR. A supervisor or project manager will be required to be on site during normal CDC/NIOSH working hours.

C.4.1 RESPONSE AND COMPLETION TIMES

The Facility Manager/Contracting Officer Representative or Contracting Officer will determine if repairs are emergency, urgent or routine. The required response and completion times, by criticality are as follows:

60 Min on Site Continuous Until Safe

Month Assigned

C.5 OPERATIONAL REQUIREMENTS

(1) The Contractor shall be responsible for developing and executing operating plans and procedures for all building equipment and systems to provide the highest possible operational efficiency compatible with adequate maintenance and repair requirements, and energy conservation. Operation includes the daily or other periodic starting, stopping, adjusting, inspecting, lubricating, etc., of the mechanical, electrical, utility, and interior and exterior structural equipment and systems. A copy of the plans shall be submitted to the COR within 5 days after award.

(2) The Contractor shall adhere to the temperature levels and energy conservation practices identified herein.

a. During normal working hours, temperature controls shall be set to maintain space temperatures in accordance with the American Society of Heating, Refrigerating and Air-conditioning Engineers, Inc., (ASHRAE) as well as the Association for Assessment and Accreditation of Laboratory Animal Care (AAALAC) Thermal Environmental Conditions for Human Occupancy. During non- working hours and when the building operating system is able to maintain a setback temperature, heating temperatures shall be set no higher than 62 degrees Fahrenheit and air-conditioning will not be provided except as necessary to return space temperatures to a suitable level during working hours and to assure the protection of the building and its systems.

b. During normal working hours, ventilation shall be maintained in accordance with ASHRAE, Ventilation for Acceptable Indoor Air Quality. The Contractor’s responsibility to comply with these requirements is limited by the capacity of the building’s HVAC equipment and outside environmental conditions.

c. Temperature levels stipulated by the Government are subject to change based on nationwide energy policies.

d. Environmental conditions in special areas such as laboratories and computer rooms shall be maintained to assure the reliable operation of the program equipment in those areas.

e. Outside air shall be used to the maximum during moderate seasons based on outside temperatures and humidity conditions.

f. Non-uniform lighting standards shall be applied to existing lighting systems by removing excess lamps where required. Lighting systems shall be maintained to achieve the following levels during occupancy. Lighting necessary for safety and security will remain on during hours of non- occupancy.

(3) All equipment and systems, except those identified as requiring special operation, shall be operated, inspected, and maintained during the "normal operating time."

a. The normal operating time for building equipment and systems will be considered as the time necessary to operate the building's heating and air conditioning equipment to provide the environmental temperatures mandated by CDC/NIOSH during the heating and cooling seasons. The building working hours are between the hours of 6:00 a.m. and 6:00 p.m. Monday through Friday, excluding Federal holidays. Proper environmental conditions must be maintained during those hours. Based upon weather conditions, this may necessitate operating building HVAC equipment prior to these hours. Building equipment shall not be operated unnecessarily during the evening hours, on weekends or Federal holidays, or when the total building or specific areas of the building are not in use.

b. Running tests or checks of large or high energy use equipment, such as chillers, pumps, air handling equipment, etc., shall be performed during normal operating times provided that it does not cause an interruption in service or increase monthly demand cost. The COR will define the peak usage periods during which tests or checks are prohibited, and provide the Contractor with this in- formation.

Operations personnel shall check all building systems for alarms twice per shift for all shifts. If a building’s alarm system is known to be non-operational, physical inspections of critical facility equipment shall be performed on building tours.

The Contractor shall maintain operating logs on all equipment it is responsible for to include the chillers, boilers, emergency generators and fuel systems as well as the systems in buildings with local generators. All equipment must be operated and maintained to meet air and water environmental permit requirements..

The Contractor shall provide maintenance of all elevators by personnel having Elevator Mechanic Certifications. Elevator servicing must occur within 2 hours of being alerted to a trouble situation during normal CDC/NIOSH work hours. Occupants trapped in an elevator must be retrieved safely as quickly as possible. All elevator servicing must be noted in logbooks or otherwise available electronically to the COR within one day of the service. Routine testing of elevators shall be performed per standards and noted in a maintained records log or database. Test records shall be provided monthly to the government or within two hours if there is a test failure.

Grounds Maintenance and Snow Removal

Grounds Maintenance of the Spokane Montgomery Campus The Contractor shall provide all labor, supplies, materials, equipment, tools, supervision, and other items necessary to perform the landscaping services at the Montgomery Campus. This care shall include but not limited to lawn care, shrub care, tree care and the repair and maintenance of the facility irrigation system as directed by the COR. This should be in accordance with federal, Washington state and local regulations.

Services shall be performed during regular business hours which are Monday through Friday, between the hours of 7:00 a.m. and 4:30 p.m., with the exception of the designated Government holidays.

Grounds Maintenance of the Pittsburgh and Cincinnati Campus The contractor shall provide all personnel, equipment, tools, supervision, and other items and services necessary to ensure that grounds maintenance and landscaping services are provided at the CDC/NIOSH facilities in a manner that will maintain healthy grass, trees, shrubs, and plants and present a clean, neat, and professional appearance, as detailed below.

A. MAINTAIN GROUNDS

a. Maintain improved grounds: Grass shall be cut on the facility areas of improved grounds during the months of April through October. Grass clippings shall be removed or mulched when visible after mowing and walking/roadway surfaces shall be blow clean of any clippings. Contractor shall maintain the growth of grass height on improved grounds between 3 to 5 inches. All improved grounds shall look well-manicured at all times.

b. Maintain rural and hillside areas: Grass shall be cut on the facility areas of rural and hillside areas during the months of April through October. Contractor shall maintain the growth of grass height on rural and hillside areas of no more than 6 inches.

c. Maintain facility field vegetation: Grass shall be cut on the facility field vegetation areas during the months of April through October. Contractor shall maintain the growth of grass height on facility field vegetation areas of no more than 18 inches; the field vegetation at the end of the growing season may not be more than 12 inches.

d. Maintain areas outside of fence line: Grass shall be cut on the facility areas external to the CDC perimeter fencing, but located on CDC property, access easements or along any other public utility right of way (ex: CSX railroad) during the months of April through October. Contractor shall maintain the growth of grass height on these areas of no more than 6 inches.

e. Edging: Sidewalks, driveways, curbs, and other concrete or asphalt edges located in the improved grounds areas shall be edged to look well-manicured at all times. Edging must be completed at least every other mowing. Edging shall include removal of vegetation from cracks in sidewalks, driveways, and curbs.

f. Trimming: Vegetation shall be trimmed around trees, shrubs, buildings, fences, poles, posts, fire hydrants, parking lot bumper blocks, boulders, and other fixed obstacles. Trimming height shall match surrounding area grass heights. All areas shall be trimmed concurrent with mowing. Damage to trees and shrubs from contractor negligence during trimming shall be repaired by the contractor. If a tree or plant should die or become unhealthy due to contractor negligence during trimming, the contractor will be responsible for replacing the damaged plant with a plant of same size and type. Plant replacement shall occur within 15 days of damage as notified by the COR.

g. Remove Debris/Police Grounds: The contractor shall perform general litter patrol on exterior grounds around the buildings and parking lots year round. Responsibilities shall include, but not be limited to, the removal and disposal of all natural debris (tree limbs, dry brush, rodent habitats, dead animals, etc.) and man-made debris. Contractor shall police improved grounds areas at least once per week, or more if as required to maintain a neat and clean facility. Dispose of all clean and disease free debris may be disposed of at the facility mulching area.

h. Leaf removal: During the fall months, fallen leaves shall be removed weekly from all improved grounds and walking/roadway surfaces. All clean and disease free leaves may be disposed of at the facility mulching area.

i. Repair Damaged Areas: Improved and rural areas damaged by equipment/vehicles, erosion, drought or insect/diseases shall be seeded, sprigged, or sodded to meet the standards of surrounding areas.

j. Apply soil amendment: The contractor shall perform an effective commercial soil amendment program for all improved grounds at least once a year. Approved soil amendments shall be applied in accordance with the manufacturer’s instructions. Recommended products shall be approved by the COR and the NIOSH Safety Office prior to application.

B. MAINTAIN TREES/SHRUBS/HEDGES/BEDS:

a. Trimming/Pruning: The Contractor shall prune trees in the improved grounds area. Minimum safety clearance is 14 feet over streets, 12 feet over driveways, 10 feet over walk areas, and 10 feet from buildings. Other trees shall be pruned on an as-required basis to provide safety, clearances and/or to prevent structural damage. Topping and de-horning shall not be permitted. Trimming/pruning of trees around utility poles/power lines is the responsibility of the contractor. The contractor must notify the COR when trimming/pruning around utility poles/power lines is required. Shrubs, small trees, and other plants shall be trimmed/pruned as required to maintain their natural growth characteristics. Shrubs and small trees shall be trimmed/pruned to enhance the beauty and health of the plant. Hedges shall be maintained to their natural mature height and shape. Evergreens and planting in beds near building shall be pruned annually or as required maintaining clearances of a minimum of 3 inches from buildings, sidewalks, or other obstructions. Additionally, by request of the COR, the contractor shall remove dead shrubs and replace them with low maintenance shrubs of the same size. The debris from small limb/tree or shrub removal shall be chipped or shredded and the clean and disease free shredded remnants may be disposed of at the facility mulching area (Pittsburgh location only). Larger sections of logs or branches not shredded shall be taken off site for proper disposal unless otherwise approved by the COR.

b. Perimeter/Fence Maintenance: The Contractor shall periodic cut and trim grass and brush and remove fallen trees/limb along the accessible perimeter facility fence to maintain security site lines and a passable walking path.

c. Maintain Trees: The Contractor shall remove fallen trees, stumps, trunks, and other large or excess vegetation for aesthetic, safety, construction, or other purposes as determined by the COR. The Contractor shall only be required to remove standing dead trees for safety, asset protection, construction, or other purposes as determined by the COR (ex: near/leaning on power lines or buildings). This work shall not be performed without the approval of the COR. Upon request by the COR, the Contractor shall prepare supplemental contract cost proposals to provide additional tree removal beyond work described above (i.e. when aesthetic, asset protection, safety, and construction are not involved). No work shall be conducted without a modification to the contact issued by the Contracting Officer (CO).

d. Maintain Bedding and Planted Areas: The contractor shall apply soil amendment, water, edge, eliminate weeds, maintain mulch, and repair or replace damaged plants in shrub and plant beds. All weeds shall be removed or eradicated manually, mechanically, or chemically. Any chemicals shall be approved by the COR and the NIOSH Safety Office prior to use.

e. Plantings: The contractor shall plant and maintain flowers/shrubs in beds. Only low maintenance, indigenous plants/shrubs shall be acceptable candidates for planting. Annual plants shall be removed at the end of growing season. New flowers and annual plants shall be planted in accordance with industry standards at the beginning of each growing season.

f.

Snow Removal at the all site campuses (except Reardan Spokane) The contractor shall provide all management, tools, supplies, equipment, and labor necessary to ensure that snow/ice removal services are performed at the NIOSH campuses. The contractor shall remove snow and ice from all paved areas, parking garages, sidewalks, steps, stairs, landings, and entrance ramps. The contractor shall ensure that the areas are free of snow accumulation, piles, or drifts by removing all snow and ice from sidewalks, steps, landings, and entrance ramps. Adequate ice melt should be applied to prevent slips and falls; however, be careful not to allow excessive ice melt that will damage the sidewalks or asphalt. The contractor will maintain sufficient stockpiles off site and on site of salt for use on parking areas and roadways, only and a low temperature ice melting product safe for use on concrete sidewalks and parking decks, fast-acting ice melt that is Nontoxic and noncorrosive and will provide melting down to -8 deg F will be used on walk areas. The contractor shall remove snow, including drift or piles, from all remaining paved surfaces such as roads, and parking lots. The Snow in Priority 1 areas, shall be removed when accumulation exceeds one (1) inch or within one (1) hour after snowfall stops. For areas identified as Priority 2, the contractor shall remove snow when accumulation reaches 3 inches or within 2 hours after the snowfall stops. This may require multiple snow/ice removals each day. The contractor shall be required to arrive at the facility and begin operations no later than one hour from call requesting services. Contractor shall develop and maintain a quality program to ensure services are performed in accordance with commonly accepted commercial practices. Develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the contractor shall develop quality control procedures that address the areas identified in the Service Delivery Summary.

Supplies needed for snow removal activities shall be provided by the Contractor.

Grounds Maintenance and Snow Removal at the Reardan Campus A preventative maintenance plan to ensure all noxious weeds are killed and no vegetation grows into the roadways or building foundations must be established and implemented. Excess weed and vegetation growth should also be addressed.

Snow and ice will be cleared from the access road, the roadways to the Butler, Hill, and Missile Silo within the fenced area at least every other week or as directed by the COR during the winter months. Adequate ice melt should be applied to prevent slips and falls.

Supplies needed for snow removal activities shall…