071B7700058.pdf

STATE OF MICHIGAN

ENTERPRISE PROCUREMENT

DTMB

320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Electronic Prisoner Services - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

3450 Lakeside Drive Suite 100

Miramar FL 33027

Michele Paige

786-390-2984 michele.paige@securustechnologies.c om

CV0000197

JPAY LLC.

C O

N

TR

A C

TO

R

517-241-8414

ScottB4@michigan.gov

Colleen West

517-730-8430

DTMB

Bernard G. Scott MDOC westc6@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

N/AN/A

Change Notice Number 20

Contract Number MA071B7700058C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

0 Months 1 Years October 31, 2026

$53,984,376.20 $6,000,000.00 $59,984,376.20

DESCRIPTION

Effective August 12, 2025, the below changes are hereby incorporated:

This contract is hereby extended one year; the new expiration date is 10/31/26.1.

This contract is hereby increased by $6,000,000.00.2.

Please note that the Contract Administrator has been changed to Colleen West.3.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement approval, and State Administrative Board approval on 08/12/2025.

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Electronic Prisoner Services - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 12 Months October 31, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

3450 Lakeside Drive Suite 100

Miramar FL 33027

Michele Paige

786-390-2984 michele.paige@securustechnologies.c om

CV0000197

JPAY LLC.

C O

N

TR

A C

TO

R

517-241-8414

ScottB4@michigan.gov

Valerie Hiltz

517-249-0459

DTMB

Bernard G. Scott MDOC

HiltzV@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

N/AN/A

Change Notice Number 19

Contract Number MA071B7700058C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$53,984,376.20 $0.00 $53,984,376.20

DESCRIPTION

Effective April 23, 2025, this contract is revising Schedule A, Statement of Work, Section 1.022 Work and Deliverable, Section 16. Universal Forensic Extraction as attached.

All other terms, conditions, specifications and pricing remain the same per Contractor and Agency agreement and DTMB Central Procurement Services approval.

Revisions to Schedule A, Statement of Work Master Agreement 071B7700058 Via CN 19, effective 4/23/2025

Add the following subsection and language to Schedule A, Statement of Work, Section1.022 Work and Deliverable

16. Universal Forensic Extraction.

The MDOC (also referred herein as “State”) may request that the Contractor facilitate the extraction of information from tablets upon request for forensic and investigative purposes to assist the MDOC in performing law enforcement and public safety obligations in accordance with applicable laws, rules and regulations.

A. Tablet Submission Procedures.

1) The State notifies the Contractor that a tablet will be submitted for review by emailing the Contractor’s account manager.

2) The State logs in to the Guardian Investigator Portal and creates a new case for that tablet.

a. A new case must be created for each tablet that is submitted.

3) When the case is submitted, Guardian will generate a packing slip with a QR code.

4) The State must securely attach the packing slip with the QR code to the applicable tablet.

5) If the Contractor receives a tablet without a packing slip with a QR code firmly attached, the Contractor will return the tablet to the State and will be unable to assist with review or chain of custody information.

6) If the State ships multiple tablets in a single box, the State must ensure that each slip is securely attached to the correct tablet such that it will not shift while in transit.

7) If the Contractor receives a box that includes loose packing slips, it will return the box to the State without processing and will not be able to assist with chain of custody information.

8) The State must ship (1) the tablet with packing slip firmly attached, and (2) the property room write-up or similar chain of custody information detailing the person the tablet was taken from, to Securus at:

Securus Technologies, LLC ATTN: Securus Cybersecurity Forensics (MDOC) 4120 International Parkway, Suite 1000

TX 75007

9) Procedure for Tablets That Are Being Reviewed by the Field Services Client Administrator (“FSCA”):

a. Facility Inspector/Investigator will place tablets in a box in a specific spot identified by the FSCA.

b. The box must be placed/stored in a secure location, inaccessible to unauthorized personnel

c. The FSCA will review the confiscated tablets once a week during their scheduled visit.

d. Once the FSCAs are done inspecting all tablets, they will follow up with an email that outlines the tablet's owner and what they found.

e. Tablets will be placed in the original box to be returned to the Inspector/Investigator.

f. The next course of action for tablets that are deemed compromised will be decided by the facility Inspector/Investigator.

10) Tablets that require inspection by the Cybersecurity team, must be entered into Guardian Exchange portal and shipped directly to Securus by the Inspector/Investigator.

Securus Technologies, LLC ATTN: Securus Cybersecurity Forensics (MDOC) 4120 International Parkway, Suite 1000 Carrollton, TX 75007

B. While the State recognized that it may not be possible to perform an extraction and/or analysis, and that while the Contractor will take reasonable precautions based on industry standards, to prevent it, data may be lost during the extraction or analysis process.

C. The Contractor will not provide extraction data, reports, or other information from a tablet that includes content related to the exploitation of minors or child sex abuse material. If the Contractor receives a tablet containing such content, no extraction will be performed, MDOC will be notified, and the tablet will be turned over to the appropriate law enforcement agency. If the State believes that a tablet contains content referenced in this paragraph, State will not provide the tablet to the Contractor.

D. The State will be the custodian of record for the UFDR. Requests for UFDRs from law enforcement agencies will be rerouted to the MDOC Program Manager. The State will be responsible for downloading and storing the Universal Forensic Extraction Device Report (“UFDR”) from the Contractor’s evidence management system. The State acknowledges that the UFDRs cannot be deleted from the Contractor’s evidence management system once extraction is parsed and the report is complete.

E. The Contractor will testify as to the chain of custody and extraction process on when required by subpoena.

F. The Contractor will not perform an analysis on tablet extractions for MDOC.

G. If any tablets are part of a criminal investigation, MDOC will notify Contractor when a case is created within the evidence management system. In those cases, tablets will be retained by Contractor until Contractor is notified by the prosecutor that the tablet is released. Contractor will not return any tablet back to MDOC or the assigned Prisoner.

Tablets will be sent to Contractor’s refurbishment vendor to be added back into inventory or destroyed, at Contractor’s discretion.

H. Contractor may, at its discretion, use data from extractions in accordance with its internal intelligence practices, and may share intelligence data with the State or the appropriate Office of Inspector General or similar authority.

I. Reports. The Contractor will provide to the MDOC Program Manager a report that include information from the UFDR within thirty (30) calendar days after receipt of a tablet submitted to the Contractor.

1) MDOC will be the custodian of record for the UFDR. Requests for UFDRs from law enforcement agencies will be rerouted to MDOC.

2) The Contractor agrees that it shall maintain, secure, and keep confidential any and all UFDRs.

3) Fees related to UFDR’s.

a. Contractor will provide up to ten data extractions per month at a rate of zero dollars ($0) per year (the “Base Fee”).

b. Additional extractions (“Additional Extractions”) will be provided at a rate of $3,000 per each tablet.

c. Unused extractions cannot be rolled over into the following month. The

Base Fee will not be prorated for unused extractions.

d. The State will be refunded for any Additional Extractions that are unable to be performed.

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Bernard G. Scott

517-241-8414

ScottB4@michigan.gov

Valerie Hiltz

(517) 249-0459 hiltzv@michigan.gov

STATE CONTACTS

DTMBC

ontract

A dm inistrator

Program

M anager

MDOC

JPAY LLC.

3450 Lakeside Drive Suite 100 Miramar FL 33027

Michele Paige

786-390-2984 michele.paige@securustechnologies.com

CV0000197

N

EW

C O

N

TR

A C

TO

R

CONTRACT SUMMARY

Electronic Prisoner Services - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE BEFORE February 1, 2017 October 31, 2020 5 - 12 Months October 31, 2024

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other NoYes

N/AN/A

JPAY LLC.

12864 Biscayne Blvd Suite 243 Miami FL 33181-2007

Michele Paige

786-390-2984 michele.paige@securustechnologies.com

CV0000197

C U

R R

EN

T C

O N

TR

A

C

TO

R

Change Notice Number 18- REVISED to

Contract Number MA071B7700058C

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

12 Months October 31, 2025

$47,384,376.20 $6,600,000.00 $53,984,376.20

DESCRIPTION

Effective June 26, 2024, this contract is exercising the last option year available on this contract. The new expiration date is 10/31/2025. Additional funding is being added in the amount of $6,600,000.00. Deliverables are being updated in Revisions to Article 1- Statement of Work document as attached. The Contractor's address has been revised to 5360 Legacy Drive, Suite 300, Plano, Texas 75024.

All other terms, conditions, specifications and pricing remain the same per Contractor and MDOC agreement, DTMB Central Procurement Services approval and the approval of the State Administrative Board on June 25, 2024.

Revisions to Article 1- Statement of Work MA 071B7700058 Via CN 18, Effective 6/26/24

1) Insert the following language into Article 1- Statement of Work, Section 1.0201 after the Digital Media and Music Download section:

Soft Kiosks and Field Service Client Administrators: The Contractor will provide and install 26 soft kiosks, 1 at each facility, to assist with credentialing all new JP6 tablets ordered by the MDOC offender population.

The Contractor will employ a total of 5 FSCAs (Field Service Client Administrators) to serve as an ambassador for the Contractor, assisting with all tablet and accessories issues at all 26 MDOC Correctional Facilities.

2) Insert the following language into Article 1- Statement of Work, Section 1.022 Work and Deliverables, subsection 2. in place of the word Reserved.

2. Soft Kiosks and Field Service Client Administrators (FSCA):

2.1. The Contractor is responsible for installation and costs to install and upkeep soft kiosks.

2.2. The role of the FSCA is to develop a trusted advisor relationship with facility staff members, to establish themselves as the point of contact for managing the day-to-day services and support needs of their assigned area, seek to improve customer loyalty and satisfaction, and provide quality and timely customer service.

2.3. The FSCA will credential all JP6 tablets prior to distribution to reduce the risk of the offender tablet being stolen by another individual.

2.4. The FSCA will perform minor maintenance and repair to kiosks, telecommunication equipment, associated Computers, networking, syncing/credentialling tablets and electronic equipment. They will ensure data integrity and proper system functionality of all Contractor’s onsite products.

2.5. FSCA will make weekly visits to the facilities to which they are assigned to sync new and RMA tablets before they are distributed to the population.

2.6. FSCA will troubleshoot all tablet issues.

2.7. FSCA will handle all offender tablet repair tickets.

2.8. FSCA’s will be assigned to service specific regions as follows:

FSCA 1

1. Baraga Correctional Facility

2. Marquette Branch Prison

3. Alger Correctional Facility

4. Newberry Correctional Facility

5. Chippewa Correctional Facility

6. Kinross Correctional Facility

Revisions to Article 1- Statement of Work MA 071B7700058 Via CN 18, Effective 6/26/24

FSCA 2

7. Oaks Correctional Facility

8. Muskegon Correctional Facility

9. Earnest C. Brooks Correctional Facility

10. St. Louis Correctional Facility

11. Central Michigan Correctional Facility

FSCA 3

12. Saginaw Correctional Facility

13. Carson City Correctional Facility

14. Ionia Correctional Facility

15. Bellamy Creek Correctional Facility

16. Richard A. Handlon Correctional Facility

FSCA 4

17. G. Robert Cotton Correctional

18. Parnall Correctional Facility

19. Cooper Street Correctional Facility w/ SAI

20. Charles E. Egeler Reception and Guidance Center

21. Lakeland Correctional Facility

FSCA 5

22. Macomb Correctional Facility

23. Woodland Center Correctional Facility

24. Women's Huron Valley Correctional Facility

25. Gus Harrison Correctional Facility

26. Thumb Correctional Facility

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 17 to Contract Number 071B7700058

Scottb4@Michigan.gov

Bernard Scott

Emily Massa michele.paige@securustechnologies.com

Michele Paige

Miami, FL 33181-2007

JPAY INC.

CV0000197

786-390-2984

12864 Biscayne Blvd , Suite 243

(517) 897-7321

STA

TE

P ro g ra m a n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

massae@michigan.gov

$46,899,376.20

February 1, 2017 October 31, 2024

ELECTRONIC PRISONER SERVICES - MDOC

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A October 31, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$0.00 $46,899,376.20

Effective December 7, 2023, the following point of contacts are updated.

Project Manager: Susan Harrod will be responsible for attending all required meetings and continuously visiting the correctional facilities/prisons in Michigan to ensure the services required in this Contract are delivered appropriately. This position is also responsible for the development and adherence to policies and procedures and ensuring that all issues are resolved in a timely manner.

Email: susan.harrod@aventiv.com Phone #: 217-899-5323

Customer Service Representative: Michele Paige is the primary point of contact for MDOC related issue resolution.

Email: michele.paige@securustechnologies.com Phone #: 786-390-2984

Technical Support Representative: Chrsitian Gaydos is the primary point of contact for MDOC related technical issues.

Email: christian.gaydos@securustechnologies.com

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

CONTRACT SUMMARY

MDOC

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement approval.

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 16 to Contract Number 071B7700058

Scottb4@Michigan.gov

Bernard Scott

Emily Massa ahewitt@securustechnologies.com

Amy Hewitt

Miami, FL 33181-2007

JPAY INC.

CV0000197

214-686-8053

12864 Biscayne Blvd , Suite 243

(517) 897-7321

STA

TE

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

massae@michigan.gov

$39,699,376.20

February 1, 2017 October 31, 2024

ELECTRONIC PRISONER SERVICES - MDOC

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A October 31, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$7,200,000.00 $46,899,376.20

Effective October 10, 2023, this contract is hereby increased by $7,200,000.00.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement approval, and State Administrative Board approval on October 10, 2023.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 15 to Contract Number 071B7700058

Scottb4@Michigan.gov

Bernard Scott

Emily Massa ahewitt@securustechnologies.com

Amy Hewitt

Miami, FL 33181-2007

JPAY INC.

CV0000197

214-686-8053

12864 Biscayne Blvd , Suite 243

(517) 897-7321

STA

TE

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

massae@michigan.gov

$39,699,376.20

February 1, 2017 October 31, 2023

ELECTRONIC PRISONER SERVICES - MDOC

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 year ☐ N/A October 31, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$0.00 $39,699,376.20

Effective August 3, 2023, the fourth option year available on this contract is hereby exercised. The revised contract expiration date is October 31, 2024.

Please note the contract administrators name has changed from Emily Fedewa to Emily Massa.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 14 to 071B7700058Contract Number

Scottb4@Michigan.gov

Bernard Scott

Emily Fedewa ahewitt@securustechnologies.com

Amy Hewitt

Miami, FL 33181-2007

JPAY INC.

CV0000197

214-686-8053

12864 Biscayne Blvd , Suite 243

(517) 897-7321

STA

TE

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

fedewae3@michigan.gov

$39,699,376.20

February 1, 2017 October 31, 2023

ELECTRONIC PRISONER SERVICES - MDOC

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ October 31, 2023

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $39,699,376.20

Effective 01/23/2023 the attached changes are hereby incorporated into the contract.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

1. In section 2.271 Existing Technology Standards – The URL provided below is an updated location for the DTMB Technology Standards.

DTMB - Standard End-User Products (Includes Hardware and Software) (michigan.gov)

2. In section 11.9 the text should be updated to read “The Contractor is responsible for providing all computer technology and equipment at no cost to the MDOC. Any part of the Contractor(s) equipment including computers, software, printers, copy machines, or any other electronic device(s), will not be connected to the State of Michigan Network. Printers purchased by JPay for use in MDOC facilities are allowed to connect to the State of Michigan Network.”

3. The below printers were reviewed and approved using the DTMB SXR Process:

SXR23-0291 - HP Color LaserJet Enterprise M751DN SXR23-0292 - Lexmark Desktop Laser Printer CS820DTE SXR23-0293 - HP Color LaserJet Enterprise M653DN

The DTMB SXR process gives JPay an approval to purchase these 3 printers from 1/4/2023- 1/3/2024. These SXRs are not for purchase approval for the MDOC to purchase these printers.

The SXR only gives JPay the ability to provide these to MDOC at no cost. If the MDOC is looking to procure/acquire any of these models outside of the agreement set with JPay, additional SXRs would be needed.

4. Please note the Contract Administrator has been changed to Emily Fedewa

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 13 to 071B7700058Contract Number

Scottb4@Michigan.gov

Bernard Scott

Jillian Yeates ahewitt@securustechnologies.com

Amy Hewitt

Miramar, FL 33027

JPay LLC

CV0000197

214-686-8053

3450 Lakeside Dr., Suite 100

(517) 275-1131

STA

TE

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

yeatesj@michigan.gov

$39,699,376.20

February 1, 2017 October 31, 2022

ELECTRONIC PRISONER SERVICES - MDOC

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 Year ☐ October 31, 2023

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$0.00 $39,699,376.20

Effective August 25, 2022, the State is exercising the 3rd option year. The revised expiration date is October 31, 2023. All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 12 to 071B7700058Contract Number

Scottb4@Michigan.gov

Bernard Scott

Jillian Yeates ahewitt@securustechnologies.com

Amy Hewitt

Miramar, FL 33027

JPAY, LLC

CV0000197

214-686-8053

3450 Lakeside Dr., Ste. 100

(517) 275-1131

STA

TE

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

yeatesj@michigan.gov

$39,699,376.20

February 1, 2017 October 31, 2022

ELECTRONIC PRISONER SERVICES - MDOC

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/S

$0.00 $39,699,376.20

Effective October 27, 2021, Attachment D - Service Level Agreements has been revised and replaced with the attached Attachment D - Service Level Agreements - Revised. Changes in the revised Attachment include the following:

1. SLA Metric Vendor Catalog Processing is removed.

2. SLA Metric Refunds/Returns is removed.

Please note, the Contract Administrator has been changed to Jillian Yeates, Section 2.021 Issuing Office.

All other terms, conditions, pricing and specifications remain the same. Per Contractor and Agency agreement and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

CN 12 – 071B7700058

Attachment D - Service Level Agreements - Revised

SLA: DIGITAL MEDIA PLAYER DELIVERY

Definition and Purpose The Contractor must ensure digital media players are delivered to the facilities housing MDOC prisoners within seven business days of the order being received by the Contractor. Any deviation from the delivery requirements must be approved by the Compliance Contract Inspector

Indicators/Methodology/Acceptable Standard Indicator

1. Delivery Receipts and logs

2. Approved Delivery Schedule

3. Approved Deviations to the Delivery Schedule

Methodology

1. Monthly review of the Prisoner Delivery Receipts from the shipper to verify the date the order was received at the facility.

2. The delivery receipts will be compared to the order process dates to determine compliance.

Acceptable Standard The Contractor must ensure digital media players are delivered to the facilities housing MDOC prisoners according to the requirements. Acceptable standard is 100% compliance.

Amount for Failing to Meet Indicator:

A penalty of $50.00 will be assessed on the first business day after the shipment date has past. The penalty will increase to $100.00 if not shipped on the second business day after scheduled shipping date.

The penalty will continue at $100.00 per day until the shipment is shipped to the facility. Extenuating circumstances will be reviewed by the Contract Compliance Inspector before the penalties are assessed.

At the discretion of the State, these charges may be credited toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State must be completed within 10 days upon demand.

SLA: REPORTS

Definition and Purpose The Contractor must ensure all reports required in Section 1.042 are provided to the MDOC within 20 calendar days from the close of the previous month.

Indicators/Methodology/Acceptable Standard Indicator

1. Required Monthly Reports

Methodology

1. Monthly review of the reports submitted according to Section 1.042 Reports

Acceptable Standard The Contractor must ensure all reports required in Section 1.042 are provided to MDOC within 20 calendar days from the close of the previous month. The acceptable standard is 100% compliance.

Amount for Failing to Meet Indicator:

A penalty of $100.00 will be assessed for each month that the required reports from Section 1.042 are not received by the MDOC within 20 calendar days from the close of the previous month.

An additional penalty of $500 will be assessed for each calendar day after the 20th calendar day until the reports are received by the MDOC.

At the discretion of the State, these charges may be credited toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State must be completed within 10 days

SLA: CUSTOMER SERVICE

Definition and Purpose The Contractor must maintain a customer service department that is available 24/7/365 to answer facility questions regarding prisoner orders, address kiosk issues, and provide other customer services in accordance with the Contract as needed or requested by MDOC staff. Equipment and system issues will be repaired within time frames outlined in the Contract. The Contractor must respond to all prisoner correspondence according to the terms of this Contract.

Indicators/Methodology/Acceptable Standard Indicator

1. Service Compliance Reports

2. Equipment Repair Reports

3. Prisoner Grievance and Kite response reports

Methodology

1. Monthly review of the Service Compliance reports related to issue resolution occurs according to the timeframes in the contract related to call back and customer service availability during business hours.

2. Monthly review of the Equipment Repair Reports to ensure repairs or system issues is resolved according to the timeframes in the contract.

3. Review of monthly kiosk repair logs/documentation to determine if kiosks are repaired within 48 hours of request.

4. Facility return call back logs will be maintained to ensure return calls are completed within one hour of documented call.

5. Prisoner Correspondence logs will be maintained to ensure prisoners receive correspondence responses with in the time frame outlined in the Contract.

6. For the 10% monthly threshold of kiosk outages the methodology will include a daily count of kiosks that are out of service, this number with be tallied for the month and will be divided by the total number of kiosk days (number of kiosks multiplied by the number of month days), if the percentage is greater than 10% a penalty will be assessed.

Acceptable Standard The Contractor must ensure customer service is provided according to the terms of the contract. The acceptable standard is 100% compliance.

Amount for Failing to Meet Indicator:

A penalty of $500.00 will be assessed for each day (24 hour period) a kiosk is not repaired within 48 hours unless an alternative method for kiosk usage is approved by the Contract Compliance Inspector.

An additional penalty of $1,000.00 will be assessed for any kiosk that is not functioning for more than five business days. There will also be a monthly penalty of $5,000.00 if the number of kiosks breakdowns exceeds 10%.

A penalty of $500.00 will be assessed for each day the equipment (other than kiosks) or system issues are not repaired within five business days unless an alternative resolution is approved by the Contract Compliance Inspector. An additional penalty of $1,000.00 will be assessed for any equipment that is not functioning for more than 10 business days.

A penalty of $100.00 will be assessed for each month that the correspondence report reflects prisoners do not receive return correspondence within the time frame defined in the contract. An additional $500.00 will be assessed for each month correspondence responses are late after the first penalty has been assessed.

At the discretion of the State, these charges may be credited toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State must be completed within 10 days

SLA: SALES COMMISSION

Definition and Purpose The Contractor must ensure the sales commission (amount stated in the Contract) provided to MDOC is issued to the MDOC within 20 calendar days of the previous month.

Indicators/Methodology/Acceptable Standard Indicator

1. Annual and Monthly Sales Report

Methodology

1. Monthly review of the sales report to determine if the appropriate commission percentage has been remitted to MDOC within 20 calendar days of the previous month.

Acceptable Standard The Contractor must ensure that commissions are remitted to the MDOC within 20 calendar days of the previous month. The acceptable standard is 100% compliance.

Amount for Failing to Meet Indicator:

A penalty of $500.00 may be assessed for each day commissions are not received within 20 calendar days of the previous month. Continued late submissions may be considered a breach of contract.

At the discretion of the State, these charges may be credited toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State must be completed within 10 days

JPAY INC.

12864 Biscayne Blvd , Suite 243

Miami, FL 33181-2007

Amy Hewitt

214-686-8053 ahewitt@securustechnologies.com

CV0000197

Bernard Scott MDOC

517-241-8414

Scottb4@Michigan.gov C ontract A dm inistrator

Sarah Walter DTMB

517- 256-4237 walters6@michigan.gov

STATE OF MICHIGAN

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 11 to Contract Number 071B7700058

CONTRACT SUMMARY

ELECTRONIC PRISONER SERVICES - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2021

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1-year ☐ October 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $0.00 $22,699,376.20

DESCRIPTION

Effective November 1, 2021 please note the following:

1. The State is exercising option year 2 of 5, the revised expiration date is October 31, 2022, with 3-option years remaining.

All other terms, conditions, specifications, and pricing remain the same; per Contractor and Agency agreement, and DTMB Central Procurement Services approval.

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JPAY LLC

Miami, FL 33181-2007

Amy Hewitt

214-686-8053 ahewitt@securustechnologies.com

Bernard Scott MDOC

517-241-8414

Scottb4@Michigan.gov C ontract A dm inistrator

Sarah Walter DTMB

(517) 256-4237 walters6@michigan.gov

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 10 to

Contract Number 071B7700058

ELECTRONIC PRISONER SERVICES - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2021

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A October 31, 2021

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $17,000,000.00 $39,699,376.20

DESCRIPTION

Effective July 13, 2021 please note the following:

1. This Contract is hereby increased by $17,000,000.00 for the Michigan Department of Corrections (MDOC), Prisoner Benefit

Fund (PBF) use.

2. The Contractors name is hereby updated to JPay LCC, formally known as JPay Inc.

All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency Agreement, DTMB Central Procurement Services approval and State Administrative Board approval on July 13, 2021.

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Change Notice Number 9 .

Contract Number 071B7700058.

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JPAY INC.

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Pr og an ag er

Bernard Scott MDOC

12864 Biscayne Blvd , Suite 243 517-241-8414

Miami, FL 33181-2007 Scottb4@Michigan.gov

Amy Hewitt

Co nt ct

Ad in is tra to r Sarah Walter DTMB

241-686-8053 517-256-4237

AHewitt@securustechnologies.com walters6@michigan.gov

STATE OF MICHIGAN PROCUREMENT

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT SUMMARY

ELECTRONIC PRISONER SERVICES - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE

INITIAL AVAILABLE

OPTIONS

EXPIRATION DATE BEFORE

CHANGE(S) NOTED BELOW

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2021

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-card ☐ Payment Request (PRC) ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF

EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A October 31, 2021

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $0.00 $22,699,376.20 Effective February 19, 2021 please note the following:

1. The Contractor will now be providing JP6 players, all references to JP5 Players within the Contract will now apply to the new JP6 Player. In order to keep pricing the same at $39.99/each, MDOC will forgo the Commission Rate of $10.00 applied to JP6 media Player purchases.

Please refer to updates Attachment A, Pricing below:

Digital Media Fees:

Item Cost to Prisoner Per Item PBF Commission JP6 Media Player *$39.99 No Commission Fee Collected

2. Section 1.030 Roles and Responsibilities – 1.031 Contractor Staff Roles, and Responsibilities Staff are hereby updated:

a) Mrs. Amy Hewitt is the Project Manager - This position is the point of contact for the duration of this Contract. The person will be responsible for attending all required meetings and continuously visiting the correctional facilities/prisons in Michigan to ensure the services required in this Contract are delivered appropriately. This position is also responsible for the development and adherence to policies and procedures and ensuring that all issues are resolved in a timely manner.

b) Ms. Michele Paige is the Customer Service Representative - This position is the primary point of contact for MDOC related issue resolution.

c) Mr. Christian Gaydos is the Technical Support Representative – This position is the primary point of contact for MDOC related technical issues.

All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency agreement, and DTMB Central Procurement Services approval.

mailto:AHewitt@securustechnologies.com

Miami, FL 33181-2007

Lyon Dhanukdharrisingh

954-862-6900 x3001 lyon@jpay.com

Bernard Scott MDOC

517-241-8414

ScottB4@Michigan.gov C ontract A dm inistrator

Sarah Walter DTMB

Department of Technology, Management, and Budget

Change Notice Number 8

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2020

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 year ☐ N/A October 31, 2021

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $0.00 $22,699,376.20

Effective October 1, 2020 please note the following:

1. The State is exercising option year 1, the revised expiration date is October 31, 2021, with 4 option years remaining.

2. The State of Michigan’s Program Manager is hereby updated to Bernard Scott: 517-241-8414; Email: ScottB4@michigan.gov

3. The Michigan Department of Correction's (MDOC) is hereby authorized to issue PRC payments against this Contract.

4. Section 6. Processing Vendor Catalog Orders, Subsection 6.13 is hereby updated: Contractor must provide an invoice for each facility and a summary of facility invoice amounts. For invoices received from each MDOC Facility, payment documents (PRC with reference to the Contract) will be created as the issuance of payment for the invoice received from the Contractor.

5. Section 1.030 Roles and Responsibilities – 1.031 Contractor Staff Roles, and Responsibilities Staffing are hereby updated:

c) Mr. Christian Gaydos is the Technical Support Representative – This position is the primary point of Contract for MODC related technical issues: Phone: 972-227-0712; Email: CGaydos@SecurusTechnologies.com

6. All references to “Purchase Order(s) (PO)” for new requests will hereafter be referred to as “Delivery Order(s) (DO)s.”

7. Legal Revisions, Article 2, Terms and Conditions Section 2.044 Invoicing and Payment, Subsection d. is hereby added:

d. For invoices received from each MDOC Facility, payment documents (PRC with Contract reference) will be created as the issuance of

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All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

Revised 2/2019

Change Notice Number 7 - REVISED .

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ag er Andrew Fotenakes MDOC

12864 Biscayne Blvd., Suite 243 517-335-1061

Miami, FL 33181-2007 fotenakesa@michigan.gov

Lyon Dhanukdharrisingh

C on tra in is tra to r Sarah Walter DTMB

954-862-6900 x 3001 517-256-4237 lyon@jpay.com Walters6@michigan.gov

CV0000197

STATE OF MICHIGAN PROCUREMENT

Department of Technology, Management & Budget 525 W. Allegan Street Lansing, MI 48933 P.O. Box 30026 Lansing, MI 48909

CONTRACT SUMMARY

Electronic Prisoner Services - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE

INITIAL AVAILABLE

OPTIONS

EXPIRATION DATE BEFORE

CHANGE(S) NOTED BELOW

February 1, 2017 October 31, 2020 5, 1-Year October 31, 2020

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-card ☐ Payment Request (PRC) ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF

EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $0.00 $22,699,376.20 Effective April 6, 2020, the following contract items are hereby amended and incorporated into the contract, due to disruptions and issues caused by the spread of the COVID-19 Coronavirus:

• 7 Digital Media Player and Music Downloads:

7.7 The player must have a mortality timer that requires the prisoner to connect to a kiosk at least once every 90 days to re-new the use of the player, ensure firmware is up to date, provide timely removal of content MDOC deems inappropriate and to ensure the player is in possession of the rightful owner.

• Beginning April 15, 2020, Contractor shall provide a 10% free program for stamp purchases by

MDOC Prisoners or their friends and family.

Attachment A, Pricing Incoming and Outgoing Electronic Mail The following are costs for the messaging service to be paid by prisoners or Friends and Family.

Note: One typed page of text, attachment, or photo is equivalent to one electronic stamp 10% Free program

Stamps Stamps 10% Fee

20 22 $5.00 50 55 $10.00 100 110 $20.00

Both the mortality timer and 10% free stamp program will continue until cancelled in writing by either the Contractor or MDOC (via the State’s Program Manager). If Contractor requests to suspend the 10% free program or the extension of the media player mortality timer, Contractor must notify the State’s Program Manager in writing at least 48 hours in advance in order for the State to notify the Prisoner population.

All other terms, conditions, specifications and pricing remain the same. Per Contractor and Agency agreement, and DTMB Central Procurement Services approval.

Change Notice Number 6 .

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12864 Biscayne Blvd., Suite 243 517-335-1061

Miami, FL 33181-2007 fotenakesa@michigan.gov

Lyon Dhanukdharrisingh

C on in is tra to r Sarah Walter DTMB

954-862-6900 x 3001 517-256-4237 lyon@jpay.com Walters6@michigan.gov

CV0000197

STATE OF MICHIGAN PROCUREMENT

Department of Technology, Management & Budget 525 W. Allegan Street Lansing, MI 48933 P.O. Box 30026 Lansing, MI 48909

CONTRACT SUMMARY

Electronic Prisoner Services - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE

INITIAL AVAILABLE

OPTIONS

EXPIRATION DATE BEFORE

CHANGE(S) NOTED BELOW

February 1, 2017 October 31, 2021 5, 1-Year October 31, 2020

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-card ☐ Payment Request (PRC) ☒ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF

EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A October 31, 2020

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $0.00 $22,699,376.20 Effective March 30, 2020, the following contract items are hereby amended and incorporated into the contract, due to disruptions and issues caused by the spread of the COVID-19 Coronavirus.

1.022 Work and Deliverables

1. Incoming and Outgoing Electronic Mail:

1.32 The Contractor must allow prisoners to purchase “electronic stamps” and copies of pictures, emails or account statements for a fee. If requested, the Contractor must provide new black and white or color printers to each MDOC facility at no cost to MDOC. The Contractor must ensure that friends and family do not have the ability to purchase electronic stamps for prisoners.

A. Due to disruptions in Prisoner visitation caused by the spread of the COVID-19 Coronavirus, the Contractor will provide two free stamps per inmate per week for any given active account. If a given account does not use both of the two free stamps during an issued week, Contractor will only replenish the number of free stamps used the week before. If no free stamps were used in the previous week, then JPay will not issue another set of two free stamps for that account when the next distribution of free stamps occurs.

Beginning March 17, 2020, Contractor shall provide 2 free stamps per active account on a weekly basis until cancelled in writing by either Contractor or MDOC (via the State’s Program Manager). If Contractor requests to suspend free stamp services, Contractor must notify the State’s Program Manager in writing at least 48 hours in advance in order for the State to notify the Prisoner population.

B. State of Michigan will not issue any press release or other public statement regarding the financial terms executed through this Change Notice unless mutually agreed upon by Contractor and State of Michigan. State of Michigan may release general statements about its Coronavirus response plan and benefits to affected Prisoners.

All other terms, conditions, specifications and pricing remain the same. Per Contractor and Agency agreement, and DTMB Procurement approval.

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 5 to Contract Number 071B7700058

CONTRACT SUMMARY

ELECTRONIC PRISONER SERVICES - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2020

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A October 31, 2020

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $0.00 $22,699,376.20

DESCRIPTION

Effective February 28, 2019, please note the following:

1) Section 1.030 Roles and Responsibilities - 1.031 Contractor Staff Roles, and Responsibilities Staffing are here by updated:

a) Mr. Lyon Dhanukdharrisingh is the Project Manager - This position is the point of contact for the duration of this Contract. The person will be responsible for attending all required meetings and continuously visiting the correctional facilities/prisons in Michigan to ensure the services required in this Contract are delivered appropriately. This position is also responsible for the development and adherence to policies and procedures and ensuring that all issues are resolved in a timely manner.

Contact Information: Phone: 954-862-6900 x 3001 ; Email: ldhanukd@jpay.com

b) Ms. Michele Paige is the Customer Service Representative - This position is the primary point of contact for MDOC related issue resolution. Contact Information: Phone: 954-6900 x 3013; Email: mpaige@japy.com

c) Mr. Ankur Desai is the Technical Support Representative – This position is the primary point of contact for MDOC related technical issues. Contact Information: Email: ADesai@securustechnologies.com

2) The State of Michigan's Contract Manager is hereby updated to Andrew Fotenakes; Phone: 517-335-1061; Email: FotenakesA@michigan.gov

All other terms, conditions, specifications and pricing remain the same. Per Contractor and Agency agreement, and DTMB Procurement approval.

JPAY INC.

12864 Biscayne Blvd , Suite 243

Miami, FL 33181-2007

Lyon Dhanukdharrisingh

954-862-6900 x 3001

Lyon@jpay.com

CV0000197

P ro g ram ag er

Andrew Fotenakes MDOC

517-335-1061

FotenakesA@michigan.gov C o n tract

A d m in istrato r Sarah Walter DTMB

517-256-4237 walters6@michigan.gov

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Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 4 to Contract Number 071B7700058

CONTRACT SUMMARY

ELECTRONIC PRISONER SERVICES - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2020

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$22,699,376.20 $0.00 $22,699,376.20

DESCRIPTION

Effective October 1, 2018 please note the following changes:

1. Section 1.011 Project Request, or Article 1 – the following language is hereby revised: Although the Contract effective date is February 1, 2017, the Contractor will not be assessed Service Level Agreement(s) (SLA’s) until after October 1, 2017 (except vendor catalog service level agreements).

The Contractor must introduce vendor catalog ordering though their kiosks to all facilities. The introduction of vendor catalog ordering though the Contractor’s kiosks is dependent of the State’s progress of the Correctional Offender Management System’s (COMS) project between…