071B7700057.pdf

STATE OF MICHIGAN

ENTERPRISE PROCUREMENT

DTMB

320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Electronic Prisoner Services for electronic deposi

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

3120 Fairview Park Drive, Suite 300

Falls Church VA 22042

Warren Hall

610-864-0223

Warren.Hall@gtl.net

CV0061714

GLOBAL TEL LINK CORPORATION

C O

N

TR

A C

TO

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517-241-8414

ScottB4@Michigan.gov

Colleen West

517-730-8430

DTMB

Bernard Scott MDOC westc6@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

N/ANet 45

Change Notice Number 10

Contract Number MA071B7700057C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

0 Months 1 Years October 31, 2026

$7,786,232.00 $6,121,208.66 $13,907,440.66

DESCRIPTION

Effective Aug 12, 2025, the following amendments are hereby incorporated:

This contract is hereby extended one year; the new expiration date is 10/31/2026.1.

This contract is hereby increased by $6,121,208.66 (Adding $6,121,208.66 for the remainder of the contract period and expected spend for the extension, plus additional being added to the contract to cover expenditures from erroneous amounts being added in SIGMA in the past.)

2.

Please note the Contract Administrator has been changed to Colleen West.3.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement approval, and State Administrative Board approval on 08/12/2025.

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Electronic Prisoner Services for electronic deposi

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 12 Months October 31, 2024

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

N/A

P-Card Direct Voucher (PRC) Other Yes No

3120 Fairview Park Drive, Suite 300

Falls Church VA 22042

Warren Hall

610-864-0223

Warren.Hall@viapath.com

CV0061714

GLOBAL TEL LINK CORPORATION

C O

N

TR

A C

TO

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517-241-8414

ScottB4@michigan.gov

Valerie Hiltz

(517) 249-0459

DTMB

Bernard G. Scott MDOC hiltzv@michigan.gov

STA

TE

C ontract

A dm inistrator Program M anager

N/ANet 45

Change Notice Number 9

Contract Number MA071B7700057C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

12 Months October 31, 2025

$7,186,232.00 $600,000.00 $7,786,232.00

DESCRIPTION

Effective 6/25/2024, this Contract is exercising the last option year and is increased by $600,000. The revised contract expiration date is 10/31/2025.

Please note the State Contract Administrator has been changed to Valerie Hiltz (Hiltzv@michigan.gov).

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on June 25, 2024.

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 8 to Contract Number 071B7700057

ScottB4@Michigan.gov

Bernard Scott

Emily Massa warren.hall@gtl.net

Warren Hall

Falls Church, VA 22042

GLOBAL TEL LINK CORPORATION

CV0061714

610-864-0223

3120 Fairview Park Drive, Suite 300

(517) 897-7321 S

T A

T E

P ro g ra m

M a n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

massae@michigan.gov

$6,178,232.00

February 1, 2017 October 31, 2023

ELECTRONIC PRISONER SERVICES FOR ELECTRONIC DEPOSI

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 Year ☐ October 31, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$1,008,000.00 $7,186,232.00

Effective September 14, 2023, the following changes are hereby incorporated into this contract.

1. The fourth option year available on the this contract is hereby exercised. The revised contract expiration date is August 31, 2024.

2. The contract administrators name has changed from Emily Fedewa to Emily Massa.

3. The contract amount has increased by $1,008,000.00.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement approval, and State Administrative Board approval on September 14, 2023.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

CONTRACT SUMMARY

MDOC

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 7 to 071B7700057Contract Number

ScottB4@Michigan.gov

Bernard Scott

Emily Fedewa warren.hall@gtl.net

Warren Hall

Falls Church, VA 22042

GLOBAL TEL LINK CORPORATION

CV0061714

610-864-0223

3120 Fairview Park Drive, Suite 300

(517) 897-7321 S

T A

T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

fedewae3@michigan.gov

$6,178,232.00

February 1, 2017 October 31, 2023

ELECTRONIC PRISONER SERVICES FOR ELECTRONIC DEPOSI

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$0.00 $6,178,232.00

Effective 2/1/2023, please note the Contract Administrator has been changed to Emily Fedewa.

Contact Info:

517-897-7321 fedewae3@michigan.gov

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 6 to 071B7700057Contract Number

ScottB4@Michigan.gov

Bernard Scott

Jillian Yeates warren.hall@gtl.net

Warren Hall

Falls Church, VA 22042

GLOBAL TEL LINK CORPORATION

CV0061714

610-864-0223

3120 Fairview Park Drive, Suite 300

(517) 275-1131 S

T A

T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-241-8414

DTMB

yeatesj@michigan.gov

$6,178,232.00

February 1, 2017 October 31, 2022

ELECTRONIC PRISONER SERVICES FOR ELECTRONIC DEPOSI

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 Year ☐ October 31, 2023

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$0.00 $6,178,232.00

Effective August 25, 2022, the State is exercising the 3rd option year. The revised Contract expiration date is October 31, 2023. Please note, the Contract Administrator has been changed to Jillian Yeates, (yeatesj@michigan.gov, 517-275-1131) per Section 2.2021, Issuing Office. All other terms, conditions, specifications and pricing remain the same. Per Contractor and Agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

GLOBAL TEL LINK CORPORATION

3120 Fairview Park Drive

Falls Church, VA 22042

Warren Hall

610-864-0223 warren.hall@gtl.net

CV0061714

Program anager

Bernard Scott MDOC

517-241-8414

ScottB4@Michigan.gov C ontract A dm inistrator

Sarah Walter DTMB

517-256-4237 walters6@michigan.gov

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 5 to

Contract Number 071B7700057

ELECTRONIC PRISONER SERVICES FOR ELECTRONIC DEPOSITS

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2021

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1-year ☐ N/A October 31, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$4,178,232.00 $2,000,000.00 $6,178,232.00

DESCRIPTION

Effective November 1, 2021, please note the following:

1. The State is exercising option year 2 of 5, the revised expiration date is October 31, 2022, with 3-option years remaining.

2. This Contract is hereby increased by $2,000,000.00 for MDOC use.

3. The Contractor’s Address is hereby updated to: 3120 Fairview Park Drive, Suite 300, Falls Church, VA 22042.

All other terms, conditions, specifications, and pricing remain the same per Contractor and Agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on October 12, 2021.

STA

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12021 Sunset Hills Road

Reston, VA 20190

Warren Hall

610-864-0223

ST

A

TE

Pr og an ag er

Scott Bernard MDOC

517-241-8414

ScottB4@michigan.gov

C on tra ct

Ad in is tra to r Sarah Walter DTMB

517-256-4237

WalterS6@michigan.gov

Change Notice Number 4

Electronic Prisoner Services for Electronic Deposit

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE

OPTIONS

EXPIRATION DATE BEFORE

CHANGE(S) NOTED BELOW

February 1, 2017 October 31, 2020 5 – 1 Year October 31, 2020

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-card ☐ Payment Request (PRC) ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF

EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$4,178,232.00 $0.00 $4,178,232.00 Effective May 13, 2020, please note the following:

1. Section 1.022 Work and Deliverables, Sub-section 3.2 is hereby updated to: The Contractor must supply debit cards at no cost, to all facilities listed on Attachment B and provide the Business Offices located in Jackson and Kincheloe a packing slip of the cards shipped to the facilities.

2. Section 1.022 Work and Deliverables, Sub-section 8. Refunds is hereby removed.

3. Section 1.031 Contractor Staff, Roles and Responsibilities is hereby updated: Mr. Tim Ward is the Project

Manager – This position is the point of contact for the duration of this Contract. This person will be responsible for attending all required meeting and continuously visiting the correctional facilities/prisons in Michigan to ensure the services required in this Contract are delivered appropriately. This position is also responsible for the development and adherence to policies and procedures and ensuring that all issues are resolved in a timely manner.

4. Section 1.032 Disclosure of Subcontractors, Sub-section 2a is hereby removed.

STATE OF MICHIGAN PROCUREMENT

Department of Technology, Management and Budget

525 W. Allegan St., Lansing, Michigan 48913 P.O. BOX 30026 Lansing, Michigan 48909 mailto:ScottB4@michigan.gov mailto:WalterS6@michigan.gov

5. Effective January 1, 2019, Section 1.032 Disclosure of Subcontractors, Sub-section 2b. is hereby removed and replaced with:

Numi Financial

P.O. BOX 235889

Encinitas, CA 92024 877-632-2228

6. Section 2.022 Contract Manager

Andrew Fotenakes, Contract Manager Department of Corrections 206 E. Michigan Ave Lansing, MI 48933 FotenakesA@Michigan.gov 517-335-1061

7. Section 2.023 MDOC Program Manager is hereby updated to:

Bernard Scott, Administrator Assistant for CFA Operations Department of Corrections 206 E. Michigan Ave.

Lansing, MI 48933 ScottB4@michigan.gov 517-241-8414

Cindy Dodds-Dugan, is hereby removed and replaced with the following:

Brenda Bonnee, CFA Kinross Office Acting Business Manager Department of Corrections 5086 West M-80 Kincheloe, MI 49788 BonneeB@michigan.gov 906-440-4199

8. Section 2.044 Invoicing and Payment – In General is hereby updated to: The Contractor must ensure the sales commission provided to MDOC is received by the MDOC within 20 Calendar days of the close of the month previous.

The amount for the sales commission for the prisoner service must be specified in the Contract.

The MDOC will review the monthly sales report to determine if the appropriate commission percentage has been remitted to MDOC within 20 calendar days of the close of the previous month.

A penalty of $500.00 plus interest may be assessed for each day commissions are not received within 20 calendar days of the close of the previous month. Continued untimely submission may be considered as a breach of contract.

9. Attachment A- Pricing, is hereby updated, effective May 13, 2020 according to Attachment A hereto.

10. Attachment D – Service Level Agreement is hereby updated according to Attachment D hereto.

• Removal of Section 1.022 Work and Deliverables and Sub-section 8 Refunds from Schedule A, the SLA covering Refunds was removed reducing the total number of SLAs from five to four.

o The remaining SLAs were modified in the following ways:

• The most-current SLA template was used.

• The Data Sources, Methodology, and Acceptable Standard sections were updated to reflect what is currently being used to calculate the SLAs.

• Added language about Extenuating Circumstances under the section entitled Amount for

Failing to Meet Service Level Agreements.

• The text was changed to clean up the wording of the old SLAs and provide clarification (but the fundamental aspects of the SLAs like the purpose and assessment amounts remain the same).

11. Attachment J – Offender Contact Exception Request is hereby added.

All other terms, conditions, specifications, and pricing remain the same per Contractor and Agency agreement and DTMB Central Procurement Services approval.

mailto:FotenakesA@Michigan.gov mailto:ScottB4@michigan.gov mailto:BonneeB@michigan.gov

Attachment D – Service Level Agreement

Agency/Vendor: Global Tel Link Corporation (GTL)

Contract #: 071B7700057

Effective Date:

Metric 1: Fund Processing

Definition and Purpose:

The Contractor must transfer funds to the MDOC account at least once each calendar day through a batch process and must guarantee funds pending transfer. Receipts are to be batched once each calendar day and sent to the prisoner accounting system.

Data Sources:

1. Deposit information to include: depositor name, depositor #, facility, prisoner name and ID number, etc.

2. Daily batch deposits (Data must be available daily.)

3. Prisoner Correspondence Reponses.

Methodology:

MDOC will review Data Sources 1 and 2 and may review Data Source 3.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement $250.00 will be assessed for each calendar day the prisoner funds are not processed and transmitted.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State.

Payments made directly to the State shall be completed within 10 days upon demand.

Metric 2: Reports

Definition and Purpose:

The Contractor must ensure all reports required in Data Sources are provided to the MDOC within 20 calendar days from the close of the previous month.

Data Sources:

1. Deposit information to include, depositor name, depositor #, facility, prisoner name and ID number, etc.

2. Daily batch deposits (Data must be available daily.)

3. Prisoner Correspondence Reponses.

4. Service Compliance Reports.

5. Equipment Repair Reports.

6. Sales Commission Report.

7. Prisoner Restriction List.

Methodology:

MDOC will review Data Sources 1 through 7.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement $100.00 will be assessed for each month that the required reports listed under Data Sources are not received by the MDOC within 20 calendar days from the close of the previous month. An additional penalty of $500.00 will be assessed for each calendar day after the 20th calendar day until the reports are received by the MDOC.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State.

Metric 3: Customer Service

The Contractor must maintain a customer service department that is available 24/7/365 to answer facility questions regarding prisoner orders, address kiosk issues, and provide other customer services in accordance with the Contract as needed or requested by MDOC staff. Equipment and system issues will be repaired within time frames outlined in the Contract. The Contractor must respond to all prisoner correspondence according to the terms of this Contract.

Data Sources:

1. Service Compliance Reports.

2. Equipment Repair Reports.

3. Prisoner Correspondence.

Methodology:

MDOC will review Data Sources 1 & 2 and may review Data Source 3.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement:

$500.00 will be assessed for each calendar day (24-hour period) a kiosk is not repaired within 48 hours unless an alternative method for kiosk usage is approved by the Contract Compliance Inspector. An additional penalty of $1,000.00 will be assessed for any kiosk that is not functioning for more than five business days. There will also be a monthly penalty of $5,000.00 if the number of kiosks breakdowns exceeds 10%.

$500.00 will be assessed for each day the equipment (other than kiosks) or system issues are not repaired within five business days unless an alternative resolution is approved by the Contract Compliance Inspector. An additional penalty of $1,000.00 will be assessed for any equipment that is not functioning for more than 10 business days.

$100.00 will be assessed for each month that the correspondence report reflects prisoners do not receive return correspondence within the time frame defined in the contract. An additional $500.00 will be assessed for each month correspondence responses are late after the first penalty has been assessed.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State shall be completed within 10 days upon demand.

Metric 4: Sales Commission

The Contractor must ensure the sales commission (amount stated in the Contract) provided to MDOC is issued to the MDOC within 20 calendar days of the previous month.

Data Sources:

1. Sales Commission Report.

2. Internal MDOC Correspondence.

Methodology:

MDOC will review Data Sources 1 and 2.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement:

$500.00 may be assessed for each calendar day commissions are not received within 20 calendar days of the previous month.

Continued late submissions may be considered a breach of contract.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State.

Attachment J – Offender Contact Exception Request

Offender Contract Exception Request hereby referred to as Attachment J. The Contractor must document if any person assigned to the Contract are related to or acquainted with an offender incarcerated and under the jurisdiction of the MDOC.

1. For Contractor personnel who are related to or acquainted with an offender, the staff member must complete the MDOC’s Offender Contact Exception Request (CAJ-202) and submit it to the MDOC Contract Manager or designee.

a. The Contractor must ensure its personnel and subcontractor’s personnel complete the from and notify the MDOC Contract Manager of any changes throughout the contract term.

b. This requirement also applies to all subcontractors and their personnel.

c. Should MDOC discover that a Contractor staff member has failed to complete and submit the MDOC Offender Contract Exception Request Form, the Contractor will be required to remove the individual from working on MDOC Contract Deliverables.

d. The Contractor shall provide a monthly roster of all personnel (noting any Offender Contact Exception Requests that have been submitted) to the Contract Manger or designee.

Attachment A – Pricing

Electronic Deposit and Booking: Paid by Prisoners Friends and Family

Credit/Debit Card Deposit Deposit Amount *Interest

Fee *Phone

Fee *Mobile Fee *Lobby/Bo oking Kiosk Fee

PBF Commission per Deposit

$0.01 - $20.00 $1.95 $2.95 $1.95 $1.95 $1.00 $20.01 - $100.00 $2.95 $3.95 $2.95 $2.95 $1.00 $100.01 - $200.00 $1.95 $2.95 $1.95 $1.95 $1.00 $200.01 - $300.00 $1.95 $2.95 $1.95 $1.95 $1.00

* Applicable fee with the addition of the total Prisoner Benefit Commission per deposit. The maximum deposit amount allowed by MDOC is $300 per transaction.

Cash Deposit

Deposit Amount *Lobby Kiosk *Walk UP Location PBF Commission per Deposit

$0.01 - $20.00 $3.00 $3.95 $1.00 $20.01 - $100.00 $3.00 $3.95 $1.00 $100.01 - $200.00 $3.00 $3.95 $1.00 $200.10 - $300.00 $3.00 $3.95 $1.00

* Applicable fee with the addition of the total Prisoner Benefit Commission per deposit. The maximum deposit amount allowed by MDOC is $300 per transaction. No fee or commission for cash deposits fr incoming prisoners at the booking kiosks.

Sending Money with a Money Order Deposit Amount Vendor Lock Box $0.01 - $300.00 No Fee will be allowed for Lock Box Deposits

Debit Card: Fees are not assessed to the released prisoners for transactions listed below. There is no activation fee for the card and now cost to the State of Michigan.

Service Domestic

Fee Decline

Fee* International

Fee Decline

Fee* ATM Withdrawal $0.00 $1.00 $3.95 $1.50 Online Self Service $0.00 $0.00 $0.00 $0.00 Monthly Service Change – This fee is charged at the end of the might following the month the card was loaded. The fee is assessed to maintain the account.

$2.50 N/A N/A N/A

Inactivity Fee – No fee will be assessed for inactivity

$0.00 N/A N/A N/A

Card Replacement Fee – A fee may be assessed for replacement cards

$0.00 N/A N/A N/A

Account Closure/Refund Balance – Charged if a check is issued to cardholder for funds.

$0.00 N/A N/A N/A

12021 Sunset Hills Road

Reston, VA 20190

Warren Hall

610-864-0223

Program anager

Bernard Scott MDOC

517-241-8414

ScottB4@Michigan.gov C ontract A dm inistrator

Sarah Walter DTMB

(517) 256-4237

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

Change Notice Number 3

ELECTRONIC PRISONER SERVICES FOR ELECTRONIC DEPOSI

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

February 1, 2017 October 31, 2020 5 - 1 Year October 31, 2020

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45 N/A

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☒ P-Card ☒ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

N/A

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 1 year ☐ N/A October 31, 2021

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$4,178,232.00 $0.00 $4,178,232.00

Effective October 1, 2020 please note the following:

1. The State is exercising option year 1, the revised expiration date is October 31, 2021, with 4 option years remaining.

2. The State of Michigan’s Program Manager is hereby updated to Bernard Scott: Phone: 517-241-8414; Email: ScottB4@michigan.gov

3. The Michigan Department of Corrections (MDOC) is hereby authorized to issue PRC payments against this Contract.

4. All references to “Purchase Order(s) (PO)” for new requests will hereafter be referred to as “Delivery Order(s) (DO)”.

5. Section 2.004 Invoicing and Payment, Subsection d. is hereby incorporated:

d. For invoices received from each MDOC Facility, payment documents (PRC with Contract reference) will be created as the issuance of payment for the invoice received by the Contractor.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

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Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 2 to 071B7700057Contract Number

Weissenbornk@Michigan.gov

Kevin Weissenborn

Sarah Walter warren.hall@gtl.net

Warren Hall

Reston, VA 20190

GLOBAL TEL LINK CORPORATION

CV0061714

610-864-0223

12021 Sunset Hills Road

(517) 256-4237 S T A T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

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MDOC

517-373-9550

DTMB

walters6@michigan.gov

$4,178,232.00

February 1, 2017 October 31, 2020

ELECTRONIC PRISONER SERVICES FOR ELECTRONIC DEPOSI

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$0.00 $4,178,232.00

Effective April 1, 2020, please note the following In response to COVID19, the following changes in processes and procedures for MDOC facilities and Prisoners is implemented. For the Month of April 2020 (April 1, 2020 to April 30, 2020), commission rates will not be collected by the Contractor or MDOC on any electronic or cash deposits to prisoner accounts by prisoner friends and family. MDOC will not assess any SLA penalty for commission rates during this period, or any other agreed upon period where commission rates are not collected. Reinstatement of commission rates or any future discontinuance of collecting commission rates will be completed through written request by either Contractor or MDOC (via Program Manager), and if mutually agreed upon can be effective without an official Change Notice. Any requests for changes to commission rates must be in writing at least 48 hours in advance in order for the State or Contractor to notify Prisoner Friends and Family of any changes before effective.

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 1 to 071B7700057Contract Number

$4,178,232.00

February 1, 2017 October 31, 2020

ELECTRONIC PRISONER SERVICES FOR ELECTRONIC DEPOSIT

October 31, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE BEFORE

CHANGE(S) NOTED BELOW

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ Direct Voucher (DV) ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ N/A ☐ N/A October 31, 2020

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$0.00 $4,178,232.00

Effective October 9, 2017, the following language is added to Section 2.242 of Article 2, Terms and Conditions:

(e) Any credits assessed through service level agreements by the State will be deposited in the State's Prisoner Benefit Fund

(PBF).

Please note the Contract Administrator has been change to Sarah Walter, phone: 517-284-7024, email:

Walters6@michigan.gov, per Section 2.021 Issuing Office.

All other terms, conditions, specifications and pricing remain the same. Per Contractor and agency agreement, and DTMB Procurement approval.

Weissenbornk@Michigan.gov

Kevin Weissenborn

Sarah Walter warren.hall@gtl.net

Warren Hall

Reston, VA 20190

Global Tel Link Corporation (GTL)

*******1001

610-864-0223

12021 Sunset Hills Road

(517) 284-7024

S T A T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

MDOC

517-373-9550

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DTMB

N/A

DESCRIPTION

NOTICE OF CONTRACT

NOTICE OF CONTRACT NO. 071B7700057

between

THE STATE OF MICHIGAN

and

C

N T

R A

C T

Global Tel Link Corporation (GTL)

S T

A T

E

P ro gr am an ag er Kevin Weissenborn MDOC

12021 Sunset Hills Road 517-373-9550

Reston, VA 20190 Weissenbornk@michigan.gov

Warren Hall

C o nt ct

A dm in is tr at or Brandon Samuel DTMB

610-864-0223 517-284-7025

Warren.Hall@gtl.net Samuelb@michigan.gov

DESCRIPTION: Electronic Prisoner Services for electronic deposit (credit/debit); electronic deposit (cash); electronic deposit (money order; debit card; booking and release - MDOC

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE

INITIAL AVAILABLE

OPTIONS

EXPIRATION DATE BEFORE

CHANGE(S) NOTED BELOW

2/1/2017 10/31/2020 5 – 1 year options

PAYMENT TERMS DELIVERY TIMEFRAME

Net 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-card ☐ Direct Voucher (DV) ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

MISCELLANEOUS INFORMATION

The terms and conditions of this Contract are those of RFP 007115B0003937. The Contract is for a period of three years, 9 months. The Contract will be effective February 1, 2017 through October 31, 2020. Although the contract effective date is February 1, 2017, the Contractor will not be assessed service level agreements until after October 31, 2017. This period of time will encompass services rendered / transition. February 1, 2017 the Contractor will start processing friends and family payments to prisoners. The Contractor must install their lobby kiosks no later than October 31, 2017. The MDOC reserves the right to revise the transition period.

ESTIMATED CONTRACT VALUE AT TIME OF EXECUTION $4,178,232.00

Department of Technology, Management, and Budget 525 W. Allegan, Lansing, MI 48913 P.O. Box 30026 Lansing, MI 48909

CONTRACT NO. 071B7700058

FOR THE CONTRACTOR:

Company Name

Authorized Agent Signature

Authorized Agent (Print or Type)

Date

FOR THE STATE:

Signature

Name & Title

Department of Technology, Management & Budget Procurement

Agency

Date

CONTRACT #071B7700057

Table of Contents

DEFINITIONS

Article 1 – Statement of Work (SOW)

1.010 Project Identification

1.011 Project Request

1.012 Background

1.020 Scope of Work and Deliverables

1.021 In Scope

1.022 Work and Deliverable

1.030 Roles and Responsibilities

1.031 Contractor Staff, Roles, and Responsibilities

1.040 Project Plan

1.041 Project Plan Management

1.042 Reports

1.050 Acceptance

1.051 Criteria

1.052 Reserve

1.060 Proposal Pricing

1.062 Price Term

1.063 Reserve

1.064 Reserve

1.070 Additional Requirements

1.071 Additional Terms and Conditions specific to this Contract

Article 2, Terms and Conditions

2.000 Contract Structure and Term

2.001 Contract Term

2.002 Options to Renew

2.003 Legal Effect

2.004 Attachments & Exhibits

2.005 Reserve

2.006 Order of Precedence

2.007 Headings

2.008 Form, Function & Utility

2.009 Reformation and Severability

2.010 Consents and Approvals

2.011 No Waiver of Default

2.012 Survival

2.020 Contract Administration

2.021 Issuing Office

2.022 Contract Compliance Inspector

2.023 MDOC Project Managers

2.024 Change Requests

2.025 Notices

2.026 Binding Commitments

2.027 Relationship of the Parties

2.028 Covenant of Good Faith

2.029 Assignments

2.030 General Provisions

2.032 Media Releases

2.033 Contract Distribution

2.034 Permits

2.035 Website Incorporation

2.036 Future Bidding Preclusion

2.037 Freedom of Information

2.038 Disaster Recovery

2.040 Financial Provisions

2.041 Fixed Prices for Services/Deliverables

2.042 Reserve

2.043 Services/Deliverables Covered

2.044 Invoicing and Payment – In General

2.045 Reserve

2.046 Reserve

2.047 Reserve

2.048 Reserve

2.050 Taxes

2.051 Employment Taxes

2.052 Sales and Use Taxes

2.060 Contract Management

2.061 Contractor Personnel Qualifications

2.062 Contractor Key Personnel

2.063 Re-assignment of Personnel at the State’s Request

2.064 Contractor Personnel Location

2.065 Contractor Identification

2.066 Cooperation with Third Parties

2.067 Contractor Return of State Equipment/Resources

2.068 Contract Management Responsibilities

2.070 Subcontracting by Contractor

2.071 Contractor Full Responsibility

2.072 State Consent to Delegation

2.073 Subcontractor Bound to Contract

2.074 Flow Down

2.075 Competitive Selection

2.080 State Responsibilities

2.081 Equipment

2.082 Facilities

2.090 Security

2.091 Background Checks

2.100 Confidentiality

2.101 Confidentiality

2.102 Protection and Destruction of Confidential Information

2.103 PCI Data Security Standard

2.104 Exclusions

2.105 No Implied Rights

2.106 Security Breach Notification

2.107 Respective Obligations

2.110 Records and Inspections

2.111 Inspection of Work Performed

2.112 Retention of Records

2.113 Examination of Records

2.114 Audit Resolution

2.115 Errors

2.120 Warranties

2.121 Warranties and Representations

2.122 Warranty of Merchantability

2.123 Warranty of Fitness for a Particular Purpose

2.124 Warranty of Title

2.125 Equipment Warranty

2.126 Equipment to be New

2.127 Prohibited Products

2.128 Consequences For Breach

2.130 Insurance

2.131 Liability Insurance

2.132 Subcontractor Insurance Coverage

2.133 Certificates of Insurance

2.140 Indemnification

2.141 General Indemnification

2.142 Code Indemnification

2.143 Employee Indemnification

2.144 Patent/Copyright Infringement Indemnification

2.145 Continuation of Indemnification Obligations

2.146 Indemnification Procedures

2.150 Termination/Cancellation

2.151 Notice and Right to Cure

2.152 Termination for Cause

2.153 Termination for Convenience

2.154 Termination for Non-Appropriation

2.155 Termination for Criminal Conviction

2.156 Termination for Approvals Rescinded

2.157 Rights and Obligations upon Termination

2.158 Reservation of Rights

2.160 Reserved

2.170 Transition Responsibilities

2.171 Contractor Transition Responsibilities

2.172 Contractor Personnel Transition

2.173 Contractor Information Transition

2.174 Contractor Software Transition

2.175 Transition Payments

2.176 State Transition Responsibilities

2.180 Stop Work

2.181 Stop Work Orders

2.182 Cancellation or Expiration of Stop Work Order

2.183 Allowance of Contractor Costs

2.190 Dispute Resolution

2.191 In General

2.192 Informal Dispute Resolution

2.193 Injunctive Relief

2.194 Continued Performance

2.200 Federal and State Contract Requirements

2.201 Nondiscrimination

2.202 Unfair Labor Practices

2.203 Workplace Safety and Discriminatory Harassment

2.204 Prevailing Wage

2.210 Governing Law

2.211 Governing Law

2.212 Compliance with Laws

2.213 Jurisdiction

2.220 Limitation of Liability

2.221 Limitation of Liability

2.230 Disclosure Responsibilities

2.231 Disclosure of Litigation

2.232 Call Center Disclosure

2.233 Bankruptcy and Insolvency

2.240 Performance

2.241 Time of Performance

2.242 Service Level Agreements (SLAs)

2.244 Excusable Failure

2.250 Approval of Deliverables

2.251 Delivery Responsibilities

2.252 Delivery of Deliverables

2.253 Testing

2.254 Approval of Deliverables, In General

2.255 Process for Approval of Written Deliverables

2.256 Process for Approval of Services

2.257 Process for Approval of Physical Deliverables

2.258 Final Acceptance

2.260 Ownership

2.261 Ownership of Work Product by State

2.262 Vesting of Rights

2.263 Rights in Data

2.264 Ownership of Materials

2.270 State Standards

2.271 Existing Technology Standards

2.272 Acceptable Use Policy

2.273 Systems Changes

2.274 Reserved

2.280 Extended Purchasing Program

2.290 Environmental Provision

2.291 Environmental Provision

2.300 Other Provisions

2.311 Forced Labor, Convict Labor, Forced or Indentured Child Labor, or Indentured Servitude Made Materials

Attachment A, Pricing Attachment B, Michigan Department of Corrections Facilities Map Attachment C, Michigan Department of Corrections Housing Units and Facility Population Attachment D, Service Level Agreements Attachment E, Reserved Attachment F, Technical Requirements Attachment G, PREA standards-Adult Prisons and Jails Attachment H, Reserved Attachment I, Vendor Handbook Attachment J, Reserved Attachment K, Reserved

DEFINITIONS

24x7x365 means 24 hours a day, seven days a week, and 365 days a year (including the 366th day in a leap year).

Actual Services Contract Start means the performance of services solely by the Contractor under this Contract.

Additional Service means any Services within the scope of the Contract, but not specifically provided under any Statement of Work.

ADA means Americans with Disabilities Act.

Audit Period means the seven year period following Contractor’s provision of any work under the Contract.

Booking system means the method of collecting and accounting for cash or debit card funds when a prisoner/parolee or detainee is received in to the system. The booking system collects funds from the detained individual and either allows deposit to MDOC prisoner accounts or holds in a separate account until the parolee or detainee is paroled or discharged from custody.

Business Day means any day other than a Saturday, Sunday or State-recognized legal holiday from 8:00am Eastern through 5:00pm Eastern unless otherwise stated.

Blanket Purchase Order is an alternate term for Contract and is used in the Plan Sponsors’ computer system.

CARF means Commission on Accreditation of Rehabilitation Facilities.

CCI means Contract Compliance Inspector.

Correctional facilities means a correctional prison.

Days means calendar days unless otherwise specified.

Deliverable means physical goods and/or services required or identified in a Statement of Work.

DTMB means the Michigan Department of Technology Management and Budget.

Electronic stamp means the cost of allowing the prisoner or family member to send one electronic message (example:

5 messages for $1.00 or one message = $0.20). The electronic stamp is non-taxable.

Environmentally Preferable Products means a product or service that has a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. Such products or services may include, but are not limited to: those which contain recycled content, minimize waste, conserve energy or water, and reduce the amount of toxics either disposed of or consumed.

Hazardous Material means any material defined as hazardous under the latest version of federal Emergency Planning and Community Right-to-Know Act of 1986 (including revisions adopted during the term of the Contract).

ICHAT means Internet Criminal History Access Tool.

Incident means any interruption in any function performed for the benefit of a Plan Sponsor.

Key Personnel means any personnel identified in Section 1.031 as Key Personnel.

MDOC means Michigan Department of Corrections.

New Work means any Services/Deliverables outside the scope of the Contract and not specifically provided under any Statement of Work, such that once added will result in the need to provide the Contractor with additional consideration.

“New Work” does not include Additional Service.

Ozone-depleting Substance means any substance the Environmental Protection Agency designates in 40 CFR part 82 as: (1) Class I, including, but not limited to, chlorofluorocarbons, halons, carbon tetrachloride, and methyl chloroform; or (2) Class II, including, but not limited to, hydrochlorofluorocarbons.

PCI means Payment Card Industry.

Post-Consumer Waste means any product generated by a business or consumer which has served its intended end use; and which has been separated or diverted from solid waste for the purpose of recycling into a usable commodity or product, and which does not include post-industrial waste.

Post-Industrial Waste means industrial by-products which would otherwise go to disposal and wastes generated after completion of a manufacturing process, but does not include internally generated scrap commonly returned to industrial or manufacturing processes.

PREA means Prison Rape Elimination Act.

Prisoner Accounting System means the accounting system utilized by the Michigan Department of Corrections which allows reading and/or writing capabilities and captures accounting events for prisoners to include check writing, debt collection and debt tracking, manual general ledger entry and 1099 reporting with all transactions completed in real time. Each prison has its own separate caseload and prisoner funds are transferred from one caseload to another as the prisoner transfers.

Prisoner Benefit Fund (PBF) means a fund that may be used to fund only those services, equipment, and supplies which have a direct benefit to the prisoner population and are solely for prisoner use or to fund contributions to charitable organizations approved by the MDOC.

Recycling means the series of activities by which materials that are no longer useful to the generator are collected, sorted, processed, and converted into raw materials and used in the production of new products. This definition excludes the use of these materials as a fuel substitute or for energy production.

Reuse means using a product or component of municipal solid waste in its original form more than once.

Reserve means that section is not applicable or included in the Contract. This is used as a placeholder to maintain consistent numbering.

Services means any function performed for the benefit of the State.

SLA means Service Level Agreement.

Source Reduction means any practice that reduces the amount of any hazardous substance, pollutant, or contaminant entering any waste stream or otherwise released into the environment prior to recycling, energy recovery, treatment, or disposal.

State Location means any physical location where the State performs work. State Location may include State-owned, leased, or rented space.

Subcontractor means a company selected by the Contractor to perform a portion of the Services, but does not include independent contractors engaged by Contractor solely in a staff augmentation role.

Unauthorized Removal means the Contractor’s removal of Key Personnel without the prior written consent of the State.

Virtual Prison means MDOC prisoners housed at a county jail.

Waste Prevention means source reduction and reuse, but not recycling.

Pollution Prevention means the practice of minimizing the generation of waste at the source and, when wastes cannot be prevented, utilizing environmentally sound on-site or off-site reuse and recycling. The term includes equipment or technology modifications, process or procedure modifications, product reformulation or redesign, and raw material substitutions. Waste treatment, control, management, and disposal are not considered pollution prevention, per the definitions under Part 143, Waste Minimization, of the Natural Resources and Environmental Protection Act (NREPA), 1994 PA 451, as amended.

Work in Progress means a Deliverable that has been partially prepared, but has not been presented to the State for Approval.

Work Product refers to any data compilations, reports, and other media, materials, or other objects or works of authorship created or produced by the Contractor as a result of an in furtherance of performing the services required by the Contract.

Article 1 – Statement of Work (SOW)

1.010 Project Identification

1.011 Project Request

This Contract is for electronic services for prisoners housed in the Michigan Department of Corrections (MDOC) correctional facilities. The Contractor is responsible for providing services, technology, equipment and/or products.

Technology, equipment and products include electronic deposit of funds, and debit card services at intake and upon parole and discharge. Services are to be made available at any facility housing MDOC prisoners/parolees. See Attachment B for a listing of all current MDOC facilities. The MDOC currently houses approximately 43,000 prisoners.

The number of prisoners housed at any one time with the MDOC will vary and no specific number of prisoners/parolees is guaranteed. Additionally the MDOC cannot guarantee the number of items ordered by prisoners.

Based on the operational needs of the correctional system, the MDOC reserves the right to require the Contractor to add or delete facilities, in addition to those originally contemplated. The MDOC may adjust the number of prisoners served at any time. The MDOC may increase or decrease the number of facilities housing prisoners. No specific number of facilities housing prisoners or number of prisoners is guaranteed. Therefore, the Contractor must be prepared to make any necessary changes as required. Verbal notification will be provided by the MDOC CCI, or designee, with follow-up written notification. Written notification will be provided at least 14 days in advance.

The Contract is for a period of three years, 9 months. The Contract will be effective February 1, 2017 through October 31, 2020 (also see section 2.001). Although the contract effective date is February 1, 2017, the Contractor will not be assessed service level agreements until after October 31, 2017. This period of time will encompass services rendered / transition. February 1, 2017 the Contractor will start processing friends and family payments to prisoners. The Contractor must install their lobby kiosks no later than October 31, 2017. The MDOC reserves the right to revise the transition period based on the number of awarded Contractors or other factors.

1.012 Background

Currently the MDOC is providing the following services to prisoners relevant to the Contract:

Electronic Deposit: The MDOC currently allows deposits to prisoners’ accounts nationwide 24/7/365 by telephone, internet, kiosk, walk up locations and drop box for money order processing.

Debit Card: The MDOC currently utilizes a system that allows MDOC staff to load debit cards with prisoner funds upon parole or discharge at all correctional facilities/virtual prisons.

Booking: The MDOC currently receives prisoners from other agencies who possess debit cards from multiple vendors or cash. The MDOC is looking for a mechanism to deposit cash or funds from these cards to a prisoner accounting system.

1.020 Scope of Work and Deliverables

1.021 In Scope

Services must be Americans with Disabilities Act (ADA) compliant (reference www.ADA.GOV).

CONTRACTOR SERVICES, EQUIPMENT AND TECHNOLOGY:

Electronic Deposit: The Contractor must provide a method for prisoner friends and family nationwide to deposit funds in the MDOC prisoners’ accounts 24/7/365 by telephone, internet, walk up locations and kiosk along with a secure lock box for money order processing. This system must interface with the prisoner accounting system. This system must provide MDOC with security options to review incoming funds and restrict funds that are deposited in a method not approved or authorized by MDOC. Deposit information must be made available to the MDOC. Contractor must provide for security of all users of the system, be able to respond to customers and provide technical support. The Contractor must ensure required security with State firewalls is maintained.

Debit Card: The Contractor must provide a system that allows MDOC staff to load debit cards with prisoner funds upon parole or discharge at all correctional facilities/virtual prisons. The debit cards will be loaded by MDOC employees with a Contractor provided secure web-based interface. The cardholder must be able to access funds immediately upon parole or discharge. The cardholder/prisoner must be able to access their account information nationwide 24/7/365 by telephone and internet. The amount of funds on the card must have no minimum load amount and allow the prisoner to convert the card for banking purposes at a later date if the prisoner elects to do so. The Contractor must ensure required security protocols with State firewalls are maintained.

Booking and Release: The MDOC currently receives prisoners from other agencies who possess debit cards from multiple vendors. The Contractor must provide a method to deposit funds from these cards to the prisoner accounting system. The MDOC also has parole violators or detainees from other agencies who are detained for short periods of time and upon intake, detainees may possess cash. The MDOC is looking for a mechanism to deposit and hold cash for detainees and re-issue debit cards upon parole or discharge. The Contractor must ensure required security protocols with State firewalls are maintained.

CONTRACTOR SERVICES AND PRODUCTS:

The Contractor must assume all costs associated with providing services in this Contract including all installation costs needed to provide kiosks or access to the system for reporting purposes. The Contractor is responsible for providing all hardware, software (including security software), network connections, equipment (including fiber optic cabling) and interface costs at no cost to the State. The use of any existing fiber optic cabling must be approved by the MDOC. Any equipment damaged by prisoners must be replaced at no cost to the State. All fiber optic cabling and associated hardware shall remain the property of the State at the conclusion of this Contract, unless otherwise determined by the

MDOC.

The Contractor must have “testing” accounts (fake prisoner names, numbers and fake registered customers) available to the MDOC that will have the…