071B5500113.pdf

STATE OF MICHIGAN PROCUREMENT

Department Technology, Management and Budget Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 60 to

Contract Number MA071B5500113C

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Deloitte Consulting LLP

200 Renaissance Center Suite 3900

Detroit MI 48243

Hariharan Murthy

646-300-4550 hamurthy@deloitte.com

CV0001354

ST

AT

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Pr og ra m

M an ag er

Various Various

C on tr ac t Ad m in is tr at or Najla Mamou DTMB

517-897-4594

MamouN1@michigan.gov

CONTRACT SUMMARY

MICONNECT - Case Management System - Salesforce

INITIAL EFFECTIVE DATE

July 13, 2015

INITIAL EXPIRATION DATE

July 12, 2020

INITIAL AVAILABLE OPTIONS

5 - 1 Year

EXPIRATION DATE BEFORE

October 31, 2027

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE

$158,636,518.54

VALUE OF CHANGE NOTICE

$0.00

ESTIMATED AGGREGATE CONTRACT VALUE

$158,636,518.54

DESCRIPTION

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective 05/06/26, the following language is added to Contract No. MA071B5500113C:

Accessibility Requirements.

The State is required to comply with the Americans with Disabilities Act of 1990 (ADA) and has adopted standards and procedures regarding accessibility requirements for websites, applications, content, and electronic documents. Due to a change in the law, the State is required to comply with specific accessibility standards for websites, applications, content and documents.

Starting 4/24/26, throughout the Term, all Deliverables, Pre-Existing Technology, and Software (including files in the following formats: PDF, word processing, presentation, and spreadsheet), created, provided, or made available by the Contractor under this Contract, must comply with WCAG 2.1 Level AA. For avoidance of doubt, Contractor is not responsible for ensuring the accessibility of AWS products used by the State in conjunction with the Deliverables, Pre-Existing Technology and Software provided by the Contractor pursuant to the terms of this Contract.

Please note that the DTMB Program Manager for MI CONNECT has changed to Sanjay Srivastava.

All other terms and conditions are unchanged and will remain in effect.

CHANGE NOTICE NO. 60 TO CONTRACT NO. MA071B5500113C

Program Managers for

Multi-Agency and Statewide Contracts

AGENCY NAME PHONE EMAIL

MDHHS Robin Grinnell 517-342-4762 GrinnellR@michigan.gov

MDHHS Veronica Maxson 517-243-8981 MaxsonV@michigan.gov

DTMB Sanjay Srivastava 517-243-8981 SrivastavaS1@michigan.gov

Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

Change Notice Number 59 to Contract Number MA071B5500113C

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Deloitte Consulting LLP

200 Renaissance Center Suite 3900

Detroit MI 48243

Hariharan Murthy

646-300-4550 hamurthy@deloitte.com

CV0001354

ST

A

TE

Pr og ra m

M an ag er

Various Various

C on tr ac t A dm in is tr at or Najla Mamou DTMB

517-897-4594

MamouN1@michigan.gov

CONTRACT SUMMARY

MICONNECT - Case Management System - Salesforce

INITIAL EFFECTIVE DATE

July 13, 2015

INITIAL EXPIRATION DATE

July 12, 2020

INITIAL AVAILABLE OPTIONS

5 - 1 Year

EXPIRATION DATE

BEFORE

October 31, 2027

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS

P-Card Direct Voucher (PRC) Other

EXTENDED PURCHASING

Yes No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE

$158,636,518.54

VALUE OF CHANGE NOTICE

$0.00

ESTIMATED AGGREGATE CONTRACT VALUE

$158,636,518.54

Please note the Program Manager or Contract Administrator may have changed, and are reflected on this Change Notice.

Effective January 12, 2026, the following amendments are incorporated into this Contract per attached Statement of Work. This change uses existing funding and includes the following:

* continued maintenance and operations support for the Child Protective Services (CPS) Technical Suite

* enhancements for integrating partner changes, future modules and 18f ceremony requirements

* continued fixes, upgrades and client support

All other terms, conditions, specifications and pricing remain the same. Per contractor and agency agreement, and DTMB Central Procurement Services approval.

CHANGE NOTICE NO. 59 TO CONTRACT NO. MA071B5500113C

Program Managers for

Multi-Agency and Statewide Contracts

AGENCY NAME PHONE EMAIL

DTMB Duane Kerkstra 248-660-0132 kerkstrad@michigan.gov

DTMB Lina Alarie 517-881-1198 AlarieL1@michigan.gov

MDHHS Robin Grinnell 517-342-4762 GrinnellR@michigan.gov

MDHHS Veronica Maxson MaxsonV@michigan.gov

CN 59 – 071B5500113 1

MICHIGAN DEPARTMENT OF TECHNOLOGY MANAGEMENT AND BUDGET IT SERVICES

CPS TECHNOLOGY SUITE PRODUCTION SUPPORT STATEMENT OF WORK

PROJECT TITLE:

CPS Technology Suite Production Support

PERIOD OF COVERAGE:

October 1, 2025, to October 31, 2027

REQUESTING DEPARTMENT:

Michigan Department of Technology, Management and Budget (DTMB) in support of MDHHS

DATE: 10/1/2025

AGENCY PROJECT MANAGER:

Robin Grinnell

PHONE: 517-342-4762

DTMB PROJECT MANAGER:

Duane Kerkstra

PHONE: 248-660-0132

1. PROJECT IDENTIFICATION:

1.1. Project Request

• This Statement of Work (SOW) is created for Deloitte Consulting LLP (“Contractor”) to implement new enhancements and provide production support services for the Mobile Investigator, Supervisory Control Protocol (SCP) Portal, Central Intake (CI) Portal, Power BI Dashboards and Structured Decision Making (SDM) Tool.

• All work performed will be pursuant to the existing Contract MA 071B5500113C (the “Contract”).

• All terms, conditions, and specifications contained in the existing Contract remain in full force and effect.

• The State shall plan for capacity based on the current staffing list in Attachment A. Any adjustments to the current staffing list will be requested with a 30-day lead time.

1.2. Project Scope: Enhancements and Maintenance & Operations Monitoring of System Operations (SCP, CI Portal, SDM, CPS Mobile Investigator Application, and

Power BI Reports) Enhancements suggested by Product Owners User stories created for integrating partner changes, technical changes required for supporting the future modules, and 18f ceremony requirements.

The project team will also work on existing bug/data fixes, M&O, support Salesforce upgrades, providing client support, etc.

CN 59 – 071B5500113 2

1.3. Method of Payment

The resources and associated costs for this SOW are based on IT Executive Governance approved Project Cost Estimates and Change Requests supporting MDHHS requirements.

The total value of this SOW is $2,279,200.00 accounting for resource support from October 1, 2025, through October 31, 2027

Payments to the Contractor will be made on a capacity-based model payable “monthly” (as per the below table) upon acceptance of invoices.

SERVICE DURATION NUMBER OF

MONTHS

MONTHLY

COST TOTAL COST

Monthly Maintenance Support 10/1/2025-12/31/2025 3 $ 18,233.67 $ 54,701.01 Monthly Operations Support 10/1/2025-12/31/2025 3 $ 72,934.33 $ 218,802.99 Monthly Maintenance Support 01/01/25-12/31/2026 12 $ 18,233.67 $ 218,804.04 Monthly Operations Support 01/01/25-12/31/2026 12 $ 72,934.33 $ 875,211.96 Monthly Maintenance Support 01/01/26-10/31/2027 10 $ 18,233.67 $ 182,336.70 Monthly Operations Support 01/01/26-10/31/2027 10 $ 72,934.33 $ 729,343.30

TOTAL 10/1/2025-10/31/2027 25 $ 273,504.00 $ 2,279,200.00

ATTACHMENT A

This Statement of Work provides the following total capacity in support of Enhancements and Production Support from October 1, 2025, through October 31, 2027.

Location Project Role Contract Role Hourly Rate Hours Monthly cost Onshore Business Analyst Business Analyst $160 176 $28,160

Onshore SF Developer Integration Developer $160 176 $28,160

Onshore SF Developer Scrum Team $160 176 $28,160 Offshore Tester Scrum Team Tester $38 176 $6,688

Central Procurement Services 320 S Walnut Street Lansing, MI 48933 P.O. Box 30026, Lansing, MI 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

MICONNECT - Case Management System - Salesforce

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

July 13, 2015 July 12, 2020 5 - 1 Year December 20, 2025

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

200 Renaissance Center Suite 3900

Detroit MI 48243

Hariharan Murthy

646-300-4550 hamurthy@deloitte.com

CV0001354

Deloitte Consulting LLP

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Robin Lampert

(517) 582-2746

DTMB

Various Various

LampertR1@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

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Change Notice Number 58

Contract Number MA071B5500113C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

0 Months 22 Months October 31, 2027

$133,184,465.54 $25,452,053.00 $158,636,518.54

Effective September 26, 2025, this Contract is extended by 22 months and increased by $25,452,053.00 for MDHHS use per attached Statement of Work. The new expiration date is October 31, 2027.

Please note Lina Alarie has been added as a State Program Manager.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on September 25, 2025.

AGENCY NAME PHONE EMAIL

DTMB Duane Kerkstra 248-660-0132 kerkstrad@michigan.gov

DTMB Lina Alarie 517-881-1198 AlarieL1@michigan.gov

Program Managers for

Multi-Agency and Statewide Contracts

CHANGE NOTICE NO. 58 TO CONTRACT NO. MA071B5500113C

CHANGE NOTICE NO. 58 TO CONTRACT NO. MA071B5500113C

Michigan.gov/MiProcurement

CN 58 - 071B5500113 1 of 3

STATEMENT OF WORK -

IT CHANGE NOTICE

Project Title:

MDHHS SALESFORCE PLATFORM (MI CONNECT)

Period of Coverage:

December 21, 2025 – October 31, 2027

Requesting Department:

Michigan Department of Technology, Management, & Budget (DTMB) in support of MDHHS

Date:

July 8, 2025

Agency Program Manager:

Robin Grinnell

Phone:

517-342-4762

DTMB Program Manager:

Duane Kerkstra

Phone:

517-241-5498

This Statement of Work (SOW) is to extend maintenance and operations service and support by Contractor through October 31, 2027, that will extend the MiConnect hosting and support services and provide ongoing staff and capacity for work identified, planned, and approved for the MiConnect Project.

All work performed will be pursuant to the existing Contract 071B5500113c (the “Contract”). All Terms and Conditions remain in full effect.

PROJECT OBJECTIVE:

Effective December 21, 2025:

• AWS hosting and services are extended as previously outlined with estimated costs until the State provides 30 days’ written notice to disconnect. The SOW value of $ 2,244,000.00 for these services is estimated for 22 months at $ 82,000.00 per month plus a monthly fixed AWS cloud Managed Service support fee of $ 20,000.00. The State is under no obligation to utilize this total SOW value.

• The resources as reflected in Contract Change Notice #58 are identified within Attachment A and will extend for the Term of this SOW.

• This extension is to ensure that service and support of the MiConnect system is not interrupted during the ongoing RFP process, as a result the State can cancel this extension immediately upon signed contract resulting from the currently ongoing RFP process.

• The estimated hours reflected in Attachment A, Table 1 are based on each month’s expected capacity available for State planning and may vary, depending on resource allocation across projects and specific onboarding dates for individual resources.

CN 58 - 071B5500113 2 of 3

• Actual hours must be reported into the State Clarity system and in direct support of MDHHS MiConnect work. Clarity reporting will be monitored throughout the Contract term. If cumulative actual hours provided are less than 93% of the expected capacity at month 19, a credit of $600,000.00 will be applied as a reduced cost on the final payment due for month 22.

• Any change to upsize or downsize the team or to the expected capacity hours will require an amended SOW to be issued as a CN.

The total SOW Value is $25,452,053.00, combining the AWS estimated cost of $ 2,244,000.00 and the Resource support cost of $23,208,053.00.

PAYMENT SCHEDULE:

Table 1: Contractor Resource Monthly estimated capacity and fixed cost:

Payment # Service Date EST Hours TOTAL Monthly Cost 1 12/21/2025 - 01/31/2026 ~11,473.20 $1,054,911.50 2 02/01/2026 – 02/28/2026 ~11,473.20 $1,054,911.50 3 03/01/2026 – 03/31/2026 ~11,473.20 $1,054,911.50 4 04/01/2026 – 04/30/2026 ~11,473.20 $1,054,911.50 5 05/01/2026 – 05/31/2026 ~11,473.20 $1,054,911.50 6 06/01/2026 – 06/30/2026 ~11,473.20 $1,054,911.50 7 07/01/2026 – 07/31/2026 ~11,473.20 $1,054,911.50 8 08/01/2026 – 08/31/2026 ~11,473.20 $1,054,911.50 9 09/01/2026 – 09/30/2026 ~11,473.20 $1,054,911.50

10 10/01/2026 – 10/31/2026 ~11,473.20 $1,054,911.50 11 11/01/2026 – 11/30/2026 ~11,473.20 $1,054,911.50 12 12/01/2026 – 12/31/2026 ~11,473.20 $1,054,911.50 13 01/01/2027 – 01/31/2027 ~11,473.20 $1,054,911.50 14 02/01/2027 – 02/28/2027 ~11,473.20 $1,054,911.50 15 03/01/2027 – 03/31/2027 ~11,473.20 $1,054,911.50 16 04/01/2027 – 04/30/2027 ~11,473.20 $1,054,911.50 17 05/01/2027 – 05/31/2027 ~11,473.20 $1,054,911.50 18 06/01/2027 – 06/30/2027 ~11,473.20 $1,054,911.50 19 07/01/2027 – 07/31/2027 ~11,473.20 $1,054,911.50 20 08/01/2027 – 08/31/2027 ~11,473.20 $1,054,911.50 21 09/01/2027 – 09/30/2027 ~11,473.20 $1,054,911.50 22 10/01/2027 – 10/31/2027 ~11,473.20 $1,054,911.50

TOTAL Est Hours & SOW value for Contractor Resource support:

252,410.40 $23,208,053.00

CN 58 - 071B5500113 3 of 3

Attachment A

This Statement of Work provides the following estimated total capacity in support of MiConnect from December 21, 2025 to October 31, 2027.

Site Role Title $/H Est Hours Total Onsite ISD Project Director Project Manager $206 9,390.86 $1,934,517.12 Onsite Business Analyst Solution/Business Req lead $173 28,724.19 $4,969,284.60 Onsite OCM Analyst Solution/Business Req lead $173 4,103.46 $709,897.80 Onsite Development Lead Technical Lead $184 4,099.27 $754,266.42 Onsite Test Lead Test Lead $184 8,198.55 $1,508,532.82 Onsite Tester Tester $108 4,108.20 $443,686.13 Onsite Integration Developer Programmer $130 8,191.13 $1,064,846.70 Onsite Build Engineer SFDC Configuration Analyst $141 4,090.72 $576,791.97 Onsite Prod Support Analyst Programmer $130 16,382.26 $2,129,693.40 Onsite Archival / Reporting

Analyst Programmer $130 4,095.56 $532,423.35

Onsite CRM Analyst Programmer $130 4,095.56 $532,423.35 Onsite M&O Lead Programmer $184 4,099.27 $754,266.42 Offshore Development Director Development Director $78 819.11 $63,890.81 Offshore Dev Lead Dev Lead $78 819.11 $63,890.81 Offshore Tech Lead / Scrum Lead Tech Lead $70 4,119.94 $288,395.98 Offshore Scrummaster/Test Lead Scrummaster $66 4,100.74 $270,648.54 Offshore Developer Programmer $50 65,310.60 $3,265,529.89 Offshore Reports Developer Power BI Programmer $50 8,163.82 $408,191.24 Offshore Tester Tester $41 61,675.23 $2,528,684.45 Offshore AWS Developer Programmer $50 8,163.82 $408,191.24

Total Cost for 22 Months $23,208,053.00

STATE OF MICHIGAN

ENTERPRISE PROCUREMENT

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Case Management System - Salesforce

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

July 13, 2015 July 12, 2020 5 - 12 Months December 20, 2024

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

200 Renaissance Center Suite 3900

Detroit MI 48243

Hariharan Murthy

646-300-4550 hamurthy@deloitte.com

CV0001354

DELOITTE CONSULTING LLP

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Robin Lampert

517-582-2746

DTMB

Various Various

LampertR1@michigan.gov

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A dm inistrator Program M anagerSTA

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Change Notice Number 57

Contract Number MA071B5500113C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$132,090,449.54 $1,094,016.00 $133,184,465.54

Effective 2024-10-31, this Contract is extended 5 months and 8 days, and is increased by $1,094,016.00.

The revised contract expiration date is December 20, 2025. (Note: The expiration date is being extended to fix a clerical error on Change Notice 29.)

The following amendment(s) are incorporated into this Contract per the attached Statement of Work to continue work on the Child Protective Services (CPS) Tech Suite.

Please note one Program Manager has been changed to Lina Alarie, and the Contract Administrator has been changed to Robin Lampert.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency

October 29, 2024.

DTMB Duane Kerkstra 248-660-0132 kerkstrad@michigan.gov

DTMB Lina Alarie 586-201-3438 AlarieL1@michigan.gov

Program Managers for

Multi-Agency and Statewide Contracts

CHANGE NOTICE NO. 57 TO CONTRACT NO. MA071B5500113C

MICHIGAN DEPARTMENT OF TECHNOLOGY MANAGEMENT AND BUDGET

IT SERVICES

CPS TECHNOLOGY SUITE PRODUCTION SUPPORT

STATEMENT OF WORK

PROJECT TITLE:

CPS Technology Suite Production Support

PERIOD OF COVERAGE:

October 1, 2024, to September 30, REQUESTING DEPARTMENT:

Michigan Department of Technology, Management and Budget (DTMB) in support of MDHHS

DATE:

AGENCY PROJECT MANAGER:

TBD

PHONE: TBD

DTMB PROJECT MANAGER:

PHONE:

1. PROJECT IDENTIFICATION:

1.1. Project Request

• This Statement of Work (SOW) is created for Deloitte Consulting LLP (“Contractor”) to implement new enhancements and provide production support services for the Mobile Investigator, Supervisory Control Protocol (SCP) Portal, Central Intake (CI) Portal, Power BI Dashboards and Structured Decision Making (SDM) Tool.

• All work performed will be pursuant to the existing Contract 171- 071B5500113C (the “Contract”).

• All terms, conditions, and specifications contained in the existing Contract remain in full force and effect.

• The State shall plan for capacity based on the current staffing list in Attachment A. Any adjustments to the current staffing list will be requested with a 30-day lead time.

1.2. Project Scope: Enhancements and Maintenance & Operations Monitoring of System Operations (SCP, CI Portal, SDM, CPS Mobile Investigator Application, and Power BI Reports) Enhancements suggested by Product Owners User stories created for integrating partner changes, technical changes required for supporting the future modules, and 18f ceremony requirements.

The project team will also work on existing bug/data fixes, M&O, support Salesforce upgrades, providing client support, etc.

1.3. Project Sprint / Release Schedule

• The enhancements and M&O will be delivered based on the following Sprint/Release Schedule. During the duration of this SOW, the TEAM may agree to adjust the schedule cadence based on external factors or to better optimize the delivery of the Enhancements and M&O work.

Task Name Date Sprint 37 Go-Live 10/16/2024 Sprint 38 Go-Live 11/05/2024 Sprint 39 Go-Live 11/23/2024 Sprint 40 Go-Live 12/17/2024 Sprint 41 Go-Live 01/10/2025 Sprint 42 Go-Live 01/31/2025 Sprint 43 Go-Live 02/21/2025 Sprint 44 Go-Live 03/13/2025 Sprint 45 Go-Live 04/02/2025 Sprint 46 Go-Live 04/22/2025 Sprint 47 Go-Live 05/13/2025 Sprint 48 Go-Live 06/03/2025 Sprint 49 Go-Live 06/24/2025 Sprint 50 Go-Live 07/15/2025 Sprint 51 Go-Live 08/04/2025 Sprint 52 Go-Live 08/22/2025 Sprint 53 Go-Live 09/12/2025 Sprint 54 Go-Live 10/02/2025 (Sprint ends on 09/29)

1.4. Method of Payment

The resources and associated costs for this SOW are based on IT Executive Governance approved Project Cost Estimates and Change Requests supporting MDHHS requirements.

The total value of this SOW is $1,094,016 accounting for resource support from October 1, 2024, through September 30, 2025

Payments to the Contractor will be made on a capacity-based model payable “monthly” (as per the below table) upon acceptance of invoices.

SERVICE DURATION NUMBER

OF MONTHS

TOTAL

COST

MONTHLY

COST

Monthly Maintenance Support

10/1/2024 to 09/30/2025

12 $218,804 $18,233.67

Monthly Operations Support

10/1/2024 to 09/30/2025

12 $875,212 $72,934.33

TOTAL 10/1/2024 to 09/30/2025

12 $1,094,016 $91,168

ATTACHMENT A

This Statement of Work provides the following total capacity in support of Enhancements and Production Support from October 1, 2024, through September 30, 2025.

Location Project Role Contract Role Resource Name Hourly

Rate Hours / Month

Monthly cost

Onshore

Business Analyst

Business Analyst

Belinda Hall

$160

$28,160

Onshore SF Developer Integration Developer Shivangi Singh

$160 176 $28,160

Onshore SF Developer Scrum Team Developer Sri Harsha

$160 176 $28,160

Offshore Tester

Scrum Team Tester

Shama Buchade

$38

$6,688

ENTERPRISE PROCUREMENT

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Case Management System - Salesforce

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

July 13, 2015 July 12, 2020 5 - 12 Months December 20, 2024

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

200 Renaissance Center Suite 3900

Detroit MI 48243

Hariharan Murthy

646-300-4550 hamurthy@deloitte.com

CV0001354

DELOITTE CONSULTING LLP

C O

N

TR

A C

TO

R

Robin Lampert

517-582-2746

DTMB

Various Various lampertr1@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 56

Contract Number MA071B5500113C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

12 Months December 20, 2025

$115,113,568.74 $16,976,880.80 $132,090,449.54

Effective September 30, 2024, this Contract is exercising the fifth (5th) option year and is increased by $16,976,880,80. The revised contract expiration date is December 20, 2025. The following amendments are incorporated into this Contract per the attached Statement of Work. This change includes the following:

continuations of the MDHHS AWS services and• ongoing staff and capacity for work identified, planned, and approved for the MiConnect Project.•

All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency

September 10, 2024.

DTMB Judy Odett 517-242-0122 OdettJ@michigan.gov

DTMB Duane Kerkstra 248-660-0132 kerkstrad@michigan.gov

Program Managers for

CHANGE NOTICE NO. 56 TO CONTRACT NO. MA071B5500113C

MICHIGAN DEPARTMENT OF TECHNOLOGY

MANAGEMENT AND BUDGET

IT SERVICES

MDHHS MAINTENANCE, SUPPORT AND ENHANCEMENTS

AMENDMENT

MDHHS SALESFORCE PLATFORM (MI CONNECT)

TERM OF SOW:

October 1, 2024 – December 20, REQUESTING DEPARTMENT:

Michigan Department of Technology, Management, & Budget (DTMB) in support of MDHHS

DATE:

August 23, 2024

AGENCY PROJECT MANAGER:

Robin Grinnell

PHONE: 517-342-4762

DTMB PROJECT MANAGER:

Duane Kerkstra

PHONE: 517-241-5498

This Statement of Work (SOW) is to (1) continue the MDHHS AWS services and (2) provide ongoing staff and capacity for work identified, planned, and approved for the MiConnect Project.

All work performed will be pursuant to the existing Contract 071B5500113c (the “Contract”). All Terms and Conditions remain in full effect.

Project Identification

1.001 PROJECT REQUEST

Effective October 1, 2024:

1. AWS services are extended as previously outlined with estimated costs until the State provides 30 days written notice to disconnect. The SOW value of $1,250,000.00 for these services is estimated for 15 months at $82,000.00 per month which includes the monthly fixed AWS cloud Managed Service support fee of $20,000.00. The State is under no obligation to utilize this total SOW value.

2. The resources as reflected in Contract Change Notice #54 are identified within this Attachment A and will extend for the Term of this SOW, with the following exceptions

• One onsite functional resource was replaced with an Integration Developer.

• The estimated hours reflected in Attachment A are based on each month’s expected capacity available for State planning and may vary, depending on resource allocation across projects and specific onboarding dates for individual resources.

• Actual hours must be reported into the State Clarity system and in direct support of MDHHS

MiConnect work. Clarity reporting will be monitored throughout the Contract term. If cumulative actual hours provided are less than 93% of the expected capacity at the end of month 12, a credit of $600,000.00 will be applied as a reduced cost on the final payment due for month 15.

• Any change to upsize or downsize the team or to the expected capacity hours will require an amended SOW to be issued as a CCN.

• The total SOW Value is $16,976,880.80, combining the AWS estimated cost of $1,250,000.00 and the Resource support cost of $15,726,880.80.

Table 1: Contractor Resource Monthly estimated capacity and fixed cost:

Payment # Service Date EST Hours TOTAL Monthly Cost

1 10/01/24 – 10/31/24 ~11,473.20 $1,048,458.72

2 11/01/24 – 11/30/24 ~11,473.20 $1,048,458.72

3 12/01/24 – 12/31/24 ~11,473.20 $1,048,458.72

4 01/01/25 – 01/31/25 ~11,473.20 $1,048,458.72

5 02/01/25 – 02/28/25 ~11,473.20 $1,048,458.72

6 03/01/25 – 03/31/25 ~11,473.20 $1,048,458.72

7 04/01/25 – 04/30/25 ~11,473.20 $1,048,458.72

8 05/01/25 – 05/31/25 ~11,473.20 $1,048,458.72

9 06/01/25 – 06/30/25 ~11,473.20 $1,048,458.72

10 07/01/25 – 07/31/25 ~11,473.20 $1,048,458.72

11 08/01/25 – 08/31/25 ~11,473.20 $1,048,458.72

12 09/01/25 – 09/30/25 ~11,473.20 $1,048,458.72

13 10/01/25 – 10/31/25 ~11,473.20 $1,048,458.72

14 11/01/25 – 11/30/25 ~11,473.20 $1,048,458.72

15 12/01/25 – 12/20/25 ~11,473.20 $1,048,458.72 TOTAL Est Hours & SOW value for Contractor Resource support: 172,098.00 $15,726,880.80

Change Notice No. 56 to Contract No. 071B5500113

This Statement of Work provides the following estimated total capacity in support of FY25 from October 1, 2024, to December 20, 2025. The capacity staffing table supports MDHHS IT Executive Governance approved work as directed by the DTMB AS Project Manager.

Site Role Title $/H Est Hours Total

Onsite ISD Project Director Project Manager $190 3,830.40 $727,776.00

Onsite Business Analyst Solution/Business Req lead $160 21,888.00 $3,502,080.00

Onsite OCM Analyst Solution/Business Req lead $160 2,736.00 $437,760.00

Onsite Development Lead Technical Lead $170 2,736.00 $465,120.00

Onsite AWS Architect Architect $250 277.20 $69,300.00

Onsite AWS Configuration Specialist Programmer $175 2,736.00 $478,800.00

Onsite Test Lead Test Lead $170 2,736.00 $465,120.00

Onsite Tester Tester $100 8,208.00 $820,800.00

Onsite Integration Developer Programmer $120 10,944.00 $1,313,280.00

Onsite Build Engineer SFDC Configuration Analyst $130 2,736.00 $355,680.00

Onsite Prod Support Analyst Programmer $120 13,680.00 $1,641,600.00

Onsite Archival / Reporting Analyst Programmer $120 5,472.00 $656,640.00

Onsite CRM Analyst Programmer $120 2,736.00 $328,320.00

Onsite M&O Lead Programmer $170 2,736.00 $465,120.00

Offshore Development Director Development Director $72 547.20 $39,398.40

Offshore Dev Lead Dev Lead $72 547.20 $39,398.40

Offshore Tech Lead / Scrum Lead Tech Lead $65 2,736.00 $177,840.00

Offshore Developer Programmer $46 43,776.00 $2,013,696.00

Offshore Integration Developer Programmer $61 2,736.00 $166,896.00

Offshore Reports Developer Power BI Programmer $46 2,736.00 $125,856.00

Offshore Test Lead Tester $61 2,736.00 $166,896.00

Offshore Tester Tester $38 30,096.00 $1,143,648.00

Offshore AWS Developer Programmer $46 2,736.00 $125,856.00

Total Cost for 15 Months $15,726,880.80

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 55 to Contract Number 071B5500113

Various

Jillian Yeates hamurthy@deloitte.com

Hariharan Murthy

Detroit, MI 48243

DELOITTE CONSULTING LLP

CV0001354

646-300-4550

200 Renaissance Center , Suite 3900

(517) 275-1131 S

T A

T E

P ro g ra m

M a n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

DTMB

yeatesj@michigan.gov

$113,928,384.74

July 13, 2015 December 20, 2024

CASE MANAGEMENT SYSTEM - SALESFORCE

July 12, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$1,185,184.00 $115,113,568.74

Effective October 24, 2023, this Contract is hereby increased by $1,185,184.00 and amended to include the attached Statement of Work for monitoring of System Operations.

All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on 10/24/2023.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

CONTRACT SUMMARY

MDHHS

Program Managers for

CHANGE NOTICE NO. 55 TO CONTRACT NO. 071B5500113

Robin Grinnell 517-342-4762 GrinnellR@michigan.govMDHHS

Duane Kerkstra 248-660-0132 kerkstrad@michigan.govDTMB

Judy Odett 517-242-0122 OdettJ@michigan.govDTMB

Change Notice No. 55 to Contract No. 071B5500113

CPS TECHNOLOGY SUITE PRODUCTION SUPPORT

CPS Technology Suite Production Support

PERIOD OF COVERAGE:

October 1, 2023, to September 30, REQUESTING DEPARTMENT:

Michigan Department of Technology, Management and Budget (DTMB) in support of MDHHS

DATE:

AGENCY PROJECT MANAGER:

TBD

PHONE: TBD

DTMB PROJECT MANAGER:

Judy Odett

• This Statement of Work (SOW) is created for Deloitte Consulting LLP (“Contractor”) to implement new enhancements and provide production support services for the Mobile Investigator, Supervisory Control Protocol (SCP) Portal, Central Intake (CI) Portal, Power BI Dashboards and Structured Decision Making (SDM) Tool.

• All work performed will be pursuant to the existing Contract 171- 071B5500113C (the “Contract”).

• All terms, conditions, and specifications contained in the existing Contract remain in full force and effect.

• The State shall plan for capacity based on the current staffing list in Attachment A. Any adjustments to the current staffing list will be requested with a 30-day lead time

1.2. Project Scope: Enhancements and Maintenance & Operations Monitoring of System Operations (SCP, CI Portal, SDM, CPS Mobile Investigator Application, and Power BI Reports) Enhancements suggested by Product Owners User stories created for integrating partner changes, technical changes required for supporting the Intake & Investigation module, and 18f ceremony requirements The project team will also work on existing bug fixes, data fixes, monitoring of system operations, support quarterly Salesforce upgrades, providing client support, etc.

1.3. Project Sprint / Release Schedule

• The enhancements and M&O will be delivered based on the following Sprint/Release

Schedule. During the duration of this SOW, the TEAM may agree to adjust the schedule cadence based on external factors or to better optimize the delivery of the Enhancements and M&O work.

Task Name Date Sprint 19 Go-Live Oct 10, 2023 Sprint 20 Go-Live Oct 31, 2023 Sprint 21 Go-Live Nov 21, 2023 Sprint 22 Go-Live Dec 13, 2023 Sprint 23 Go-Live Jan 8, 2024 Sprint 24 Go-Live Jan 29, 2024 Sprint 25 Go-Live Feb 16, 2024 Sprint 26 Go-Live Mar 8, 2024 Sprint 27 Go-Live Mar 28, 2024 Sprint 28 Go-Live Apr 17, 2024 Sprint 29 Go-Live May 7, 2024 Sprint 30 Go-Live May 28, 2024 Sprint 31 Go-Live Jun 17, 2024 Sprint 32 Go-Live Jul 9, 2024 Sprint 33 Go-Live Jul 29, 2024 Sprint 34 Go-Live Aug 16, 2024 Sprint 35 Go-Live Sep 6, 2024 Sprint 36 Go-Live Sep 26, 2024

1.4. Method of Payment

The resources and associated costs for this SOW are based on IT Executive Governance approved Project Cost Estimates and Change Requests supporting MDHHS requirements.

The total value of this SOW is $1,094,016 accounting for resource support from October 1, 2023, through September 30, 2024

Payments to the Contractor will be made on a capacity-based model payable “monthly” (as per the below table) upon acceptance of invoices.

SERVICE DURATION NUMBER OF MONTHS TOTAL COST MONTHLY COST

Monthly Maintenance Support

10/1/2023 to 09/30/2024 12 $ 218,804 $ 18,233.67

Monthly Operations Support

10/1/2023 to 09/30/2024 12 $ 875,212 $ 72,934.33

TOTAL 10/1/2023 to 09/30/2024 12 $ 1,094,016 $ 91,168

ATTACHMENT A

This Statement of Work provides the following total capacity in support of Enhancements and Production Support from October 1, 2023, through September 30, 2024.

Location Project Role Contract Role Resource Name Hourl y Rate

Hours Mont h

Monthly cost

Onsite Business Analyst Business Analyst Belinda Hall $160 176 $28,160

Onsite SF Developer Integration Developer Shivangi Singh

$160 176 $28,160

Onsite SF Developer Scrum Team Developer Shashank Verma

$160 176 $28,160

Remote (USI) Tester Scrum Team Tester Shama Buchade $38 176 $6,688

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 54 to Contract Number 071B5500113

Various

Jillian Yeates hamurthy@deloitte.com

Hariharan Murthy

Detroit, MI 48243

DELOITTE CONSULTING LLP

CV0001354

646-300-4550

200 Renaissance Center , Suite 3900

(517) 275-1131 S

T A

T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

DTMB

yeatesj@michigan.gov

$99,848,400.34

July 13, 2015 December 20, 2023

CASE MANAGEMENT SYSTEM - SALESFORCE

July 12, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ December 20, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

N/A

$14,079,984.40 $113,928,384.74

Effective September 14, 2023, this Contract is amended as follows:

1. The 4th option year is hereby exercised. The revised Contract Expiration date is December 20, 2024.

2. Funding is hereby added in the amount of $14,079,984.40 per the attached Statement of Work resources costs and AWS costs.

All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency Agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on 9/14/2023.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

N/A

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 54 TO CONTRACT NO. 071B5500113

Robin Grinnell 517-342-4762 GrinnellR@michigan.govMDHHS

Change Notice No. 54 to Contract No. 071B5500113

MICHIGAN DEPARTMENT OF TECHNOLOGY

MANAGEMENT AND BUDGET

IT SERVICES

MDHHS MAINTENANCE, SUPPORT AND ENHANCEMENTS

AMENDMENT

PROJECT TITLE:

MDHHS SALESFORCE PLATFORM (MI CONNECT)

TERM OF SOW:

October 1, 2023 – September 30, REQUESTING DEPARTMENT:

Michigan Department of Technology, Management, & Budget (DTMB) in support of MDHHS

DATE: August 15, 2023

AGENCY PROJECT MANAGER:

Robin Grinnell

PHONE: 517-342-4762

DTMB PROJECT MANAGER:

Duane Kerkstra

PHONE: 517-241-5498

This Statement of Work (SOW) is to exercise an Option Year and extend MDHHS AWS services from CN52 and provide ongoing staff and capacity from CN53 for work identified, planned, and approved for the MiConnect Project.

All work performed will be pursuant to the existing Contract 071B5500113 (the “Contract”).

The State will plan for capacity based on the current staffing list in Attachment A. Any adjustments to the current staffing list will be requested with a 30-day lead time.

Project Identification

1.001 PROJECT REQUEST

Effective October 1, 2023:

• AWS services are extended as previously outlined with estimated costs until the State provides 30 days written notice to disconnect. The SOW value of $984,000.00 for these services is estimated for 12 months at $82,000.00 per month which includes the monthly fixed AWS cloud Managed Service support fee of $20,000.00. The State is under no obligation to utilize this total SOW value.

• Attachment A replaces the CN53 table in its entirety and reflects the following changes:

• One onsite designer will roll off, making room for one OCM Analyst at the same rate.

• The three specialized Marketing Cloud resources will roll off effective December 31, 2023, per business request. If a modification is needed to this, it will be requested with 30-day lead time.

• An offshore AWS developer will be added to the staff roster to account for pipeline AWS work.

• Replaced one onsite Prod Support resource with a functional resource based on roadmap items.

• Reduction in one build engineer.

The estimated hours reflected in Table 1 below are notional numbers based on each month’s expected capacity/cost and will vary depending on resource allocation across projects and specific onboarding dates for individual resources.

Table 1: Contractor Resource Monthly estimated capacity and fixed cost:

Payment # Service Date EST Hours TOTAL Monthly Cost

1 10/01/23 – 10/31/23 ~12,174 $1,148,752.03

2 11/01/23 – 11/30/23 ~12,174 $1,148,752.03

3 12/01/23 – 12/31/23 ~12,174 $1,148,752.03

4 01/01/24 – 01/31/24 ~11,652 $1,072,192.03

5 02/01/24 – 02/28/24 ~11,652 $1,072,192.03

6 03/01/24 – 03/31/24 ~11,652 $1,072,192.03

7 04/01/24 – 04/30/24 ~11,652 $1,072,192.03

8 05/01/24 – 05/31/24 ~11,652 $1,072,192.03

9 06/01/24 – 06/30/24 ~11,652 $1,072,192.03

10 07/01/24 – 07/31/24 ~11,652 $1,072,192.03

11 08/01/24 – 08/31/24 ~11,652 $1,072,192.03

12 09/01/24 – 09/30/24 ~11,652 $1,072,192.03 TOTAL Est Hours & SOW value for Contractor Resource support: 141,392.80 $13,095,984.40

Attachment A –

This Statement of Work provides the following estimated total capacity in support of FY24 from October 1, 2023, to September 30, 2024. The capacity staffing table supports MDHHS IT Executive Governance approved work as directed by the DTMB AS Project Manager.

Site Role Title $/H Est

Hours Total

Onsite ISD Project Director Project Manager $190 3,112.20 $591,318.00

Onsite Business Analyst Solution/Business Req lead $160 21,051.00 $3,368,160.00

Onsite OCM Analyst Solution/Business Req lead $160 2,223.00 $355,680.00

Onsite Development Lead Technical Lead $170 2,223.00 $377,910.00

Onsite AWS Architect Architect $250 224.10 $55,600.00

Onsite AWS Configuration Specialist Programmer $175 2,223.00 $389,025.00

Onsite Test Lead Test Lead $170 2,223.00 $377,910.00

Onsite Tester Tester $100 6,669.00 $666,900.00

Onsite Integration Developer Programmer $120 7,191.00 $862,920.00

Onsite Build Engineer SFDC Configuration Analyst $130 2,223.00 $288,990.00

Onsite Prod Support Analyst Programmer $120 11,115.00 $1,333,800.00

Onsite Archival / Reporting Analyst Programmer $120 4,446.00 $533,520.00

Onsite CRM Analyst Programmer $120 2,223.00 $266,760.00

Onsite M&O Lead Programmer $170 2,223.00 $377,910.00

Offshore Development Director Development Director $72 444.60 $32,011.20

Offshore Dev Lead Dev Lead $72 444.60 $32,011.20

Offshore Tech Lead / Scrum Lead Tech Lead $65 2,223.00 $144,495.00

Offshore Developer Programmer $46 35,568.00 $1,636,128.00

Offshore Integration Developer Programmer $61 2,223.00 $135,603.00

Offshore Reports Developer Power BI Programmer $46 2,223.00 $102,258.00

Offshore Test Lead Tester $61 2,223.00 $135,603.00

Offshore Tester Tester $38 24,453.00 $929,214.00

Offshore AWS Developer Programmer $38 2,223.00 $102,258.00

Total Cost for 12 Months $13,095,984.40

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 52 to 071B5500113Contract Number

Various

Mecca Martin hamurthy@deloitte.com

Hariharan Murthy

Detroit, MI 48243

DELOITTE CONSULTING LLP

CV0001354

646-300-4550

200 Renaissance Center , Suite 3900

(517) 230-5694 S

T A

T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

DTMB

martinM42@michigan.gov

$99,848,400.34

July 13, 2015 December 20, 2023

CASE MANAGEMENT SYSTEM - SALESFORCE

July 12, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ December 20, 2023

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $99,848,400.34

Effective 1/4/2023, the following amendment is hereby incorporated into the contract per the attached SOW to extend services and support from Change Notice (CN) 50 for work identified, planned, and approved under MDHHS IT Executive Governance approval process.

Although CN 52 will increase the AWS product set, it is a zero-dollar cost impact since the cost estimate for MDHHS FY23 AWS recurring fees remains the same as that within CN50; $62,083.33/month for variable usage costs, and $20,000 monthly managed services cost.

All other terms, conditions, specifications, and pricing remain the same. Per (DTMB) contractor (request/ proposal) and agency (request) agreement, and DTMB Procurement approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 52 TO CONTRACT NO. 071B5500113

Jonathan Breems 517-284-4047 BreemsJ@michigan.govMDHHS

MICHIGAN DEPARTMENT OF TECHNOLOGY, MANAGEMENT, & BUDGET

IT SERVICES MDHHS INTEGRATED SERVICE DELIVERY (ISD) PORTAL

IMPLEMENTATION

Integrated Service Delivery (ISD) Portal, now referenced as the MDHHS Salesforce Platform (MI Connect) – extend CCN#50 AWS services and support

PERIOD OF COVERAGE:

December 1, 2022-September 30, REQUESTING DEPARTMENT:

Michigan Department of Technology, Management, & Budget (DTMB) in support of MDHHS

DATE:

January 4, 2023

AGENCY PROJECT MANAGER:

Duane Kerkstra

PHONE:

248.660.0132

DTMB PROJECT MANAGER:

Nathan Buckwalter

517-241-5498

1.0 PROJECT IDENTIFICATION

1.10 PROJECT REQUEST

This Statement of Work (SOW) is to extend services and support from Contract Change Notice (CN) #50. All terms, conditions, and specifications contained in the existing Contract remains in full force and effect.

Section 7.10 METHOD OF PAYMENT

AWS Services as described in CN#31 and #34, and continued under CN#50, are amended to include the following:

AWS Service Unit Cost Per Unit

Amazon CloudFront HTTPS requests (per 10,000) $0.01

Data transfer out per GB $0.085

Amazon Comprehend 100 characters $0.0001

Amazon OpenSearch Service m6g.large. search per hour $0.128 t3. small. Search per hour $0.036

The CN#50 estimated SOW value for #3 and #4 includes the AWS Services as amended here. This SOW does not increase the Aggregate Contract value.

3. Recurring fees are estimated to average $62,083.33/month for variable usage costs.

Total value for this SOW is $745,000.00. Total charges are estimated, and the State is under no obligation to utilize all; the State will pay invoices that reflect the actual usage cost.

4. Managed Services: AWS Cloud Managed Services (CMS) support fixed monthly cost of $20,000.00 remains the same.

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 51 to 071B5500113Contract Number

Various

Katelyn LaHaye hamurthy@deloitte.com

Hariharan Murthy

Detroit, MI 48243

DELOITTE CONSULTING LLP

CV0001354

646-300-4550

200 Renaissance Center , Suite 3900

(517) 388-7422 S

T A

T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

DTMB

lahayek@michigan.gov

$99,848,400.34

July 13, 2015 December 20, 2023

CASE MANAGEMENT SYSTEM - SALESFORCE

July 12, 2020

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

5 - 1 Year

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☒ Yes ☐ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ N/A

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $99,848,400.34

Effective November 16, 2022, this Contract hereby utilizes $1,094,210.00 from previously approved Ad Board funds from Change Notice 48 for MDHHS use per the attached SOW. This Contract is hereby amended to include the attached SOW for continuation of the CPS Technology Suite Project from Change Notices 30, 35, and 44. All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency agreement, and DTMB Central Procurement Services approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 51 TO CONTRACT NO. 071B5500113

Jonathan Breems 517-284-4047 BreemsJ@michigan.govMDHHS

Change Notice No. 51 to Contract No. 071B5500113

CPS TECHNOLOGY SUITE MINOR RELEASE SUPPORT STATEMENT OF WORK

CPS Technology Suite Minor Release Support

PERIOD OF COVERAGE:

October 1, 2022 – September 30, 2023

REQUESTING DEPARTMENT:

Michigan Department of Technology, Management and Budget (DTMB) in support of MDHHS

DATE:

October 1, 2022

AGENCY PROJECT MANAGER:

Elizabeth Hawrylo

PHONE: 517-219-2428

DTMB PROJECT MANAGER:

Judy Odett

PHONE: 517-242-0122

This Statement of Work (SOW) is created for Deloitte Consulting LLP (“Contractor”) to provide the production support services (including the implementation of minor enhancements based on user feedback) for the Mobile Investigator, Supervisory Control Protocol (SCP) Portal, Central Intake (CI) Portal, Power BI Dashboards and Structured Decision Making (SDM) Tool after it is implemented.

1.2. Project Background

CPS Tech Suite Minor Release Support will focus on maintenance and operational activities for the SCP Portal, CI Portal, Mobile Investigator, Power BI Dashboards, and SDM tool (after it goes live); and implementing minor enhancements to the applications based on user feedback, business needs, and policy and legal requirements. Prioritized requirements/ features, release plans, and staffing plans for each minor release will be determined based on the capacity and outcome from discovery sessions.

2. SCOPE OF WORK:

2.1. Maintenance Activities (October 2022 – September 2023)

Required upgrades to maintain current functionality Periodic baseline data updates, such as to comply with policy changes Defect and Bug fixes o Implement code fixes and provide technical resolution of production issues and defects through Minor Releases o Deliver Minor Releases and support stabilization of Minor Releases

Routine password changes Support quarterly Salesforce upgrades and make necessary technical fixes/changes to the

SCP Portal, CI Portal and SDM tool upon its implementation

2.2. Operations Activities (October 2022 – September 2023)

Monitoring of System Operations (SCP, CI Portal, SDM (after it goes live), CPS Mobile

Investigator Application, and Power BI Reports) o Monitor overall system operations for above named systems o Monitor Salesforce exception/warning logs (functional/technical) o Monitor Salesforce batch jobs / async executions o Monitor Salesforce integration performance and logs (coordinate with integrating partners like HUB, MISACWIS, FileNet, etc., in case of any issues) o Monitor mobile logs (captured in Salesforce) o Monitor Power BI report refreshes and ETL jobs

Provide Client Support o Produce Ad-hoc reports as requested o Provide functional/technical clarifications to client requests/ questions o Provide other client support services as applicable o Data export (or) reports on key metrics as requested by field staff, county offices, or business Perform Incident and Problem Management o Perform overall Incident Management activities o Support to Tier-1 on helpdesk incidents o Provide Tier-2 support on production incidents and triage production bugs and issues identified through communication with Tier-1 o Identify valid bugs due to issues in integrating system, coordinate with integrating system for implementation and validation of the fix Perform Data Corrections/ Adjustments that the users are unable to Assess new project proposals, determine high-level ROM/ Estimate/ Schedule, brainstorm new ideas based on user/ client feedback and best practices

3. WORK AND DELIVERABLES:

3.1. Guiding Principles

Both the State and the Contractor agree that the guiding principles for this effort are:

Maximum transparency related to schedules, process, progress, measurement criteria, and metrics, risks, issues, status, and disposition Continuous monitoring of functional and technical progress and risk of the project by both parties by reviewing Agile metrics and providing project oversight A clear vision shared by all team members and stakeholders will guide the development efforts All attempts will be made to deliver the requirements within the approved budget Implemented functionality will be consistent with security accreditation requirements Implemented functionality will be consistent with the Americans with Disabilities Act (ADA) requirements

Increments of functionality will be tested by both parties during a Release Increment of functionality that meets the documented acceptance criteria will be marked accepted Additional feedback will be added to the backlog as new features/stories A clear set of project and software development practices and standards agreed to by both parties will guide the development effort Timely and practical specifications of requirements through Epics, Features and User

Stories, etc., whereby the State and the Contractor are actively responsible and involved in their definition

Continuous, timely communication and timely engagement in case of emerging risks or issues

An empowered MDHHS Product Owner (PO) and timely decision making Timely removal of barriers that could delay the release schedule or increase the cost.

The in-scope requirements are the result of the State’s SOW preparation and planning activities (readiness) conducted by the requesting Agency and DTMB.