(02) SOW.pdf

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICE

1. DESCRIPTION OF SERVICES. The contractor shall plan, program, administer, manage, and execute the work necessary to provide custodial services for the Ozark – St.

Francis National Forests Supervisor’s Office, in accordance with all federal, state, local laws and regulations, commercial standards and practices and this Statement of Work (SOW). The contractor shall maintain each facility to ensure a healthy, clean, and professional working environment. The contractor shall perform required cleaning services through innovation, technology, manufacturer’s recommendations, or any other means at frequencies determined by the contractor. Quality assurance will be based on the performance outcome, not on frequency or method.

1.1. Scope of Work. The contractor shall work in close coordination with facility managers and facility users. The contractor shall respond to customer needs in a timely, responsive, and flexible manner.

1.2. Levels of Cleaning. Actual cleaning days will be mutually agreed upon between the contractor and the Facility Manager.

LEVEL OF CLEANING DEFINITION

Customer Service These areas, due to traffic volume, require regular intensive cleaning of all surfaces whether dirt/dust is visible. These areas include Customer Service Areas and Corridors.

Administrative These areas require less frequent cleaning. These areas include administrative offices, training areas, copy/supply rooms.

Clinical In the interest of public health and sanitation these areas require the highest level of cleanliness to remove all bacteria and viruses: All restrooms, kitchens and break rooms; and the Gym/Fitness Center.

1.2.1 Maintain Floors. All floors in Customer Service, Administrative, and Clinical cleaning levels shall have a clean uniform appearance free from dirt, debris, dust, scuffmarks, heel marks, stains, and other foreign matter. Baseboards, corners, kick plates, and wall/floor edges shall also be clean. Chairs, trash receptacles, and moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

1.2.1.a. Floors and Tiles. All floor tiles and grout on floor tiles shall be free of dirt, film, dust and debris, scum, mildew, foreign residue, spots, smudges, fungus, rust, and mineral deposits, and free of foul odor.

1.2.1.b. Resilient floors. Resilient floors shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed to ensure they have a uniform, glossy appearance at each scheduled cleaning.

1.2.2. Remove Trash. All trash containers shall be emptied and returned to their initial location. Over-sized items unable to fit into the receptacle will be marked “TRASH” and shall be removed. Contractor shall use plastic liners in all trash receptacles. The trash shall be deposited in the nearest outside trash collection container and ensure that no spills of fluids or trash remain behind. Trash receptacles shall be left clean and free of odors.

1.2.3. Clean Drinking Fountains. Clean and disinfect all polished metal surfaces, including the orifices and drain, as well as exterior surfaces of the fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, mineral build-up, and other obvious soil.

1.2.4. Clean Interior Glass/Mirrors. Clean all interior glass, including glass in doors, glass windows, display cases, and directory boards located in the Customer Service and Clinical Cleaning levels. After surfaces have been cleaned, all traces of film, dirt, smudges, water, and other foreign matter should be removed from frames, casings, sills, and glass.

1.2.5. Clean Exterior Glass Doors. Clean all exterior glass doors. After surfaces have been cleaned, all traces of film, dirt, smudges, water, and other foreign matter should be removed from frames, casings, sills, and glass.

1.2.6. Clean Stairways. All stairway floor surfaces shall be cleaned and all lint, dust, dirt and debris removed. Grease and grime shall be removed from stair guards, handrails, and baseboards. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance.

1.2.7. Vacuum Carpets. All carpeted areas shall be vacuumed and free of all visible dirt, debris, litter and other foreign matter. Any spots/stains shall be removed by carpet manufacturer’s approved methods, as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Area and throw rugs are included to receive this service.

1.2.8. Clean Floor Mats and Mat Wells. Clean all interior and exterior entrance/floor mats, mat wells, grates, and pits. They shall be clean and free of all litter soil and grit.

Clean floor mats shall be free of all visible lint, litter, soil, and other foreign matter.

There shall be no standing water. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.2.9. General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes removing or cleaning smudges, fingerprints, marks, streaks, and spills from washable surfaces of all walls, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.2.10 Walls. Walls shall have a uniform appearance, without streaks, detergent residue, or any evidence of soil, stains, and film. Tiled walls and grout on wall tiles shall be free of dirt, scum, mildew, and residue.

1.2.11 Restrooms/Shower. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, shower, shower mat, plumbing fixtures, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. Receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards), and wall areas adjacent to wall mounted lavatories, urinals, and toilets

1.2.11.a Stock Restroom Supplies. Contractor should ensure restrooms are stocked sufficiently so that supplies including soap for the soap dispensers do not run out. Supplies shall be stored in designated areas. The building manager will supply paper items (toilet paper, paper towels, etc) and hand soaps for the Contractor. Contractor shall ensure supplies are sufficiently stocked in available dispenser. Contractor shall notify the building manager in a timely fashion regarding lack of Government furnished supplies.

1.2.12 HVAC Return Air Vents. Clean and dust HVAC return air vents/grates. Return air vents/grates shall be clean and free from dust and debris.

1.3. Supplies and equipment. The government will supply all soap, paper products, cleaning supplies and equipment, and garbage bags under this contract.

1.4. Emergency Service. In addition to regularly scheduled service categories, the contractor shall support short notice, rapid response type requests. Service may be required at any time, including holidays. Emergency services shall not effect normally scheduled cleaning.

Section II

SERVICE DELIVERY SUMMARY

2. SERVICE DELIVERY SUMMARY (SDS). The Service Delivery Summary summarizes the performance objectives that relate directly to standards of performance required to meet mission needs. The performance threshold briefly describes the minimum acceptable overall levels of service required for each required level of service.

These thresholds are critical to mission success.

Performance Objective

SOW Para. Performance Threshold Customer Service: All areas shall be cleaned to meet commercial standards and the SOW. Not to exceed 5 valid customer complaints per month.

Administrative: All areas shall be cleaned to meet commercial standards and the SOW. Not to exceed 5 valid customer complaints per month.

Clinical: All areas shall be cleaned to meet commercial standards specified by all applicable Safety and Health codes and the SOW. Not to exceed 5 valid customer complaints per month.

2.1. The absence of any contract requirement form the SDS will not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

2.2. SDS will be used as the baseline to develop a Quality Assurance Surveillance Plan (QASP). The QASP will identify the surveillance methods the Government will use to evaluate the Contractor’s performance.

2.3. Surveillance methods may include: customer complaints and 100% inspections by the Building Manager.

Section III Government-Furnished Property and Services

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. Utilities. Electricity, sewage, water, and telephone (local calls only) will be made available. The contractor shall ensure all his personnel employ energy and water conservation practices.

3.2. Refuse/Recycling. The contractor may use refuse containers for disposal of trash and debris generated by the employees and collected in performance of this contract. The contractor shall participate in the recycling program. Recyclable materials generated in the performance of this contract shall be segregated by type and placed in the designated bulk containers or recycling collection containers in buildings may be utilized.

3.3. Facilities. The Government will provide space in the boiler room area in the basement level of the building for the contractors use at no charge to the contractor. The contractor shall maintain this facility at the same standards as required by this SOW. This facility shall only be used for the performance of this contract.