01924_ExhB2_PerfReqs_Final.docx

EXHIBIT B-2 – PERFORMANCE REQUIREMENTS

Type/print full legal name of bidder company

Instructions:

Note: Bidders must follow the instructions outlined in this Exhibit. Unless Enterprise Services, at its discretion, determines that a bidder’s variance from these instructions is immaterial or timely corrected, Bids that do NOT follow these instructions will be deemed to be nonresponsive and rejected.

1. Add bidder’s business name above and follow the instructions below.

2. ALL bidders must respond to REQ IDs 4 and 5 only once. Bidders submitting a bid for the following categories must also respond to the following questions with specific information related to conducting work in that category. If you are submitting bids for multiple categories, you must submit answers to the questions outlined below for EACH category.

a. Category 1: REQ IDs 1, 2 and 3.

b. Category 2: REQ IDs 1, 2 and 3.

c. Category 3: REQ IDs 1, 2 and 3.

d. Category 4: REQ IDs 1, 2 and 3.

e. Category 5: REQ IDs 1, 2 and 3.

3. Provide a written response that addresses how the bidder meets or exceeds each requirement in the Written Response column.

a. Supporting Information. Please make sure to include references in Exhibit A-2 – Bidder Profile that align with the information provided in this exhibit. Enterprise Services may request additional information or references to help verify the information provided by the bidder in this exhibit. A bidder’s failure to provide requested information to Enterprise Services within five (5) business days may result in disqualification.

b. Bidder’s Commitments. Please note that, if bidder is awarded a contract, the bidder’s responses to some of the performance requirements below (e.g., customer service) will be incorporated to the resulting contract. Accordingly, bidder is cautioned to state only commitments that bidder can meet throughout the term of the contract. An awarded bidder (i.e., contractor) who is not able to meet such commitments throughout the contract term will be subject to contract termination for breach of contract and damages. Please see Exhibit D – Cooperative Purchasing Agreement.

4. Bidders written response to the Performance Requirements will be assessed as follows:

5. Submit the exhibit as a Microsoft Word without modifying the formatting. If you need to print out this document for any reason, please note that it is Legal 8.5” x 14”.

Stated Business Need

Questions 1, 2 and 3 below need to be filled out for every category that is being bid on. See Instructions, Section 2 above.

To meet the minimum acceptable standard [0%]: Each of the Bidder’s key personnel who will be performing service on the contract, if awarded, must demonstrate:

(a) For Categories 1 and 2, three years of industry experience in Human Resources, Private Investigation, or Employment or Labor Law.

(b) For Categories 3, 4, and 5, three years of industry experience in Digital Forensics.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state that exceeds the minimum acceptable standard above by providing additional years of experience, education, degrees, professional certifications, or other relevant industry recognition and training.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need. Add/delete personnel as applicable.

Key Personnel 1 Role/Title:

(a) Years of Industry Experience:

(b) (Added value) Education or professional training:

(c) (Added value) Professional Certifications:

(d) (Added value) Industry Recognition or Other:

Key Personnel 2 Role/Title:

(a) Years of Industry Experience:

(b) (Added value) Education or professional training:

(c) (Added value) Professional Certifications:

(d) (Added value) Industry Recognition or Other:

Key Personnel 3 Role/Title:

(a) Years of Industry Experience:

(b) (Added value) Education or professional training:

(c) (Added value) Professional Certifications:

(d) (Added value) Industry Recognition or Other:

To meet the minimum acceptable standard [0%]: Bidder must have completed at least three investigations that are similar in scope in the last three years, and list customer organization type (private, local government, etc.), scope of services, and cost of project.

For the scope of the service, provide a description of 1) services performed, 2) reports and documentation provided, 3) analysis or interview tools used. The scope statement for each project should not exceed 500 words. Bidder must demonstrate that the scope of services is similar to the services being procured in the category. Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state that exceeds the minimum acceptable standard above by listing project examples that more closely align to the scope/value of this contract, type of customers served, and providing examples of projects with a union or within collective bargaining agreement policies and procedures.

How many projects similar in scope completed in the last 3 years:

Project 1 Title:

(a) Customer Organization Type and/or Name:

(b) Scope of Services:

(c) Cost :

Project 2 Title:

(a) Customer Organization Type and/or Name:

(b) Scope of Services:

(c) Cost :

Project 3 Title:

(a) Customer Organization Type and/or Name:

(b) Scope of Services:

(c) Cost :

To meet the minimum acceptable standard [0%]: Bidders’ samples must demonstrate some relevant subject matter expertise and bidder’s ability to create work product that is accessible, professional, and culturally appropriate. Provide and address 2 sample deliverables (redacted as necessary) from bidder’s projects identified in Question #2 that demonstrate bidder’s strategic approach, subject matter expertise, and ability to create accessible, professional, and well-organized work product. For each sample, provide the following:

(a) attach or embed the sample deliverable;

(b) address what planning, analysis, reviews, and/or implementation went into this deliverable;

(c) highlight applied diversity, equity, and inclusion principals that demonstrate bidder’s ability to provide culturally appropriate content.

Bidders who provide no samples or provide samples that don’t demonstrate any subject matter expertise or ability to effectively craft the deliverables will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by providing excellent/higher value sample work products that exceed the minimum acceptable standard above and demonstrate concision, clarity, and plain language principals.

Sample 1, Project Title from Question 2:

(a) Is sample deliverable attached or embedded here?

(b) Address planning, analysis, reviews, and/or implementation that went into this deliverable:

(c) Highlight any diversity, equity, and inclusion principles applied:

Sample 2, Project Title from Question 2:

(a) Is sample deliverable attached or embedded here?

(b) Address planning, analysis, reviews, and/or implementation that went into this deliverable:

(c) Highlight any diversity, equity, and inclusion principles applied:

Questions 4 and 5 below need to be filled out only once, regardless of how many categories you are bidding on.

To meet the minimum acceptable standard [0%]: Bidder, as specified in both Exhibit B-1 – Scope of Services and Exhibit D – Cooperative Purchasing Agreement, Section 8.5, must provide:

(a) Customer/purchaser support via telephone and email from 8 AM to 5 PM Pacific Time,

(b) Response Time Commitments:

a. respond to customer/purchaser routine requests within 96 hours.

b. Respond to quote requests within 72 hours.

(c) Have an escalation process for any customer service issue that is not resolved within 7 working days.

(d) An ongoing customer feedback process demonstrating bidder’s approach to proactively seek, collect, and resolve any negative customer feedback.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by offering excellent and timely customer support, communication, response time, escalation, and customer feedback processes that are less than the minimum acceptable standard above.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need.

(a) Customer Service Hours (in PST):

(b) Response Time Commitment:

· For customer routine questions. This response time is the time for a resolution/answer to a routine question. Routine questions are questions about the scope of work, process of work, status of current projects, invoicing, or reporting.:

· For quote requests. This response time is the time for a fully completed quote to be sent to the Purchaser, assuming the Purchaser has included relevant information in prior correspondence.:

· Other, please specify:

(c) Customer issues escalation process:

(d) Ongoing Customer Feedback Process:

To meet the minimum acceptable standard [0%] Bidder’s key personnel who will be performing service under the contract if awarded, must demonstrate some prior experience or training in successfully working with stakeholders from different demographic backgrounds, including racial, ethnic, gender, and language differences.

(a) list and briefly describe an example of a project similar in scope to this procurement that was performed in collaboration with stakeholders from different demographic backgrounds, including racial, ethnic, gender, and language differences. communities, and/or training, lived experience; or

(b) list similar information that demonstrates the personnel’s cultural competency gained through training or experiences working with stakeholders of different demographic backgrounds when performing investigations or digital forensics.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by listing advanced experience or training in successfully working with stakeholders from different demographic backgrounds, including racial, ethnic, gender, and language differences that exceed the minimum acceptable standard above for each of the key personnel providing services.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need. Add/delete personnel as applicable.

Key Personnel 1 Role/Title:

(a) Project example details:

(b) Training or other applicable cultural experience:

Key Personnel 2 Role/Title:

(c) Project example details:

(d) Training or other applicable cultural experience:

Key Personnel 3 Role/Title:

(e) Project example details:

(f) Training or other applicable cultural experience:

Return this exhibit to Procurement Coordinator at:

descontractsteamapple@des.wa.gov

EXHIBIT B-2 – PERFORMANCE REQUIREMENTS (REV 9/5/24) PAGE 2

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