009-25_Proposal_Chefalo_Consulting_03.20.2024.pdf

PROPOSED TO: ORGANIZED BY:

Shenandoah Chefalo, Chefalo Consulting shen@chefaloconsulting.com The Ohio Department of Transportation

Cover Letter Training Objectives Section 1: Bidder Qualifications

Corporate Training Experience References Our Clients Testimonials

Section 2: Curriculum Description Section 3: Course Outline & Sample Timeline Section 4: Detailed Course Syllabus Supplement A: Training Flyer Supplement B: About Chefalo Consulting

Team Founder Services Contact Us

TABLE OF CONTENTS

2-3 5-9 10-12 13-16 17-37 38-40 41-49 44-45 46-48

To whom it may concern, Please find the enclosed proposal from Chefalo Consulting in response to the 009-25 Leadership and Management Training Intent to Bid.

At Chefalo Consulting, we empower individuals and organizations to build resilient communities. For over 14 years, our firm has been at the forefront of providing expert training, coaching, and consultation services to public service agencies such as ODOT.

While our speciality is multi-year change management programs, we believe our signature Trauma-Informed Foundational Training is the best fit for your current needs, as stated in ITB 009-25. This course teaches participants the basics of trauma-informed systems change (TISC), which includes trauma-informed coaching and de-escalation techniques; diversity, equity, inclusion, and belonging; implicit bias and cultural humility; team building and community building; self-designed resilience; self-care and team-care; social-emotional learning; and much, much more.

Our evidence-based training will support your vision of being a reliable and professional organization who lives your guiding principles, especially communicating with purpose and creating environments based on trust and mutual respect. Our signature foundational training teaches participants the core knowledge of TISC which provides a framework that emphasizes safety, resilience, healing, and wellness for truly transformative results. Participants in our training programs leave feeling re-energized to achieve long-term changes that positively impact their communities.

We’ve helped over 100 public service agencies like yours build stronger, more resilient teams, better serve their clients, and build capacity for years to come;

including the Ohio Department of Rehabilitation and Corrections, a current client who’s already enjoying the outstanding results of their multi-year change management program with Chefalo Consulting.

In this proposal, my team has included several options for ODOT to consider, including virtual and in-person training options for our Foundational Training. To learn more about our multi-year change management services and Train the Trainer Program, please reach out to us directly for a supplement to this proposal.

Should you have any questions about our responses or our proposal, please do not hesitate to reach out to me directly by emailing shen@chefaloconsulting.com or calling (231) 499-8973.

Sincerely, Shenandoah Chefalo Founder and Lead Strategist Chefalo Consulting

TRAINING

OBJECTIVES

Support the Department’s long-term vision of being a reliable, professional and highly productive organization, whose employees live the Department’s guiding principles of (1) serving, innovating and communicating with purpose; (2) being productive, lean, efficient and effective; and (3) creating a work environment based on trust and mutual respect on a daily basis.

In partnership with Chefalo Consulting, ODOT will strengthen staff wellbeing and resilience by building the foundational knowledge, language, and skillset infused in the trauma-informed systems change framework among their staff.

Staff will learn how to embody trauma-informed values in their daily lives, which emphasize health and safety;

supportive professional relationships; improved communication, conflict resolution, and coaching; self-care, team care, and peer support; diversity, equity, inclusion, and belonging; and systems-wide changes that support healing-centered engagement.

Staff and leadership will become better equipped to manage themselves and work with the public, improving Department performance across multiple levels.

BIDDER QUALIFICATIONS

Section 1

Chefalo Consulting possesses over 14 years of corporate training experience. In the last 12 months, Chefalo Consulting has provided services to 25+ corporate organizations, including but not limited to:

San Mateo Child Support Services | 2024 - Ongoing The Ohio Department of Rehabilitation and Corrections | 2023 - Ongoing The Colorado Judicial Branch | 2023 - Ongoing Harrison Park Academy | 2022 - 2023 The Children’s Bureau of Southern California | 2020 - Ongoing Lamphere Public School District | 2020 - Ongoing

The aforementioned organizations have all received our trauma-informed systems change management services, which includes multiple sessions of the Trauma- Informed Foundational Training we propose in this packet.

In addition to our long-term systems change management clients, we also have extensive experience providing corporate training to clients through the format of custom in-person and virtual training events, speaking engagements, and workshops. In the last 12 months, we have provided these services to the following organizations:

Judicial Council of California, Center for Families, Children & the Courts (CFCC) Michigan Association of Treatment Court Professionals (MATCP) Youth Villages, Achieving Success Workshop CARE House of Oakland County Foundation for Social Welfare Services Health Quality Partners of Southern California Illinois Court Appointed Special Advocates Association (CASA) Inyo County, CA Kern County, CA, Department of Child Support Services (DCSS) National Child Support Enforcement Agency (NCSEA) Polk County, CA, Community Services Division (CSD) Texas Center for Child and Family Studies (TCCFS) Texas Department of State Health Services (DSHS)

Supplementary details to Chefalo Consulting’s listed corporate training experience are available upon request.

Chefalo Consulting Corporate Training Experience Bidder Qualifications

“Seeing the child welfare system through the lived experience lens has been a tremendous benefit for our organization.”

Daniel Richardson, Attorney, Operations & Programs Division | Daniel

Judicial Council of California | The Center for Families, Children & the Courts 2850 Gateway Oaks Dr. Suite 100, Sacramento, CA 95833

– Daniel Richardson, CFCC

REFERENCES

Nicolle Willis, Project Manager | Nicolle

Ohio Department of Rehabilitation and Corrections 4545 Fisher Road, Suite D, Columbus, Ohio 43228

"Shen’s approach helped me to not only retain the information but actually begin to immediately shift some behavior that was not positively serving me.”

– Nicolle Wampler, Project Manager, ODRC

“[Shenandoah] helped us identify our needs and move forward in powerful, sustained learning.”

Jen Cumiskey, Dir. of Curriculum | Jen

Lamphere Public Schools 31201 Dorchester, Madison Heights MI 48071

- Jane J., Former Dir. of Curriculum, Lamphere

Michelle A. Amico, Chief Judge | michelle

Colorado Judicial Branch, 19th Judicial District 7325 S. Potomac Street, Centennial, CO 80112, Division 201

Redacted contact information available upon request

OUR CLIENTS

Our services are a great fit for organizations dedicated to improving outcomes for people, and our training programs are designed to serve individuals at every level of an agency, from front line staff to c-level executives.

While any organization in any industry can benefit from trauma-informed systems change, we’ve found the greatest need for our services lies in the following sectors:

Local, County & State Governments Public Health & Public Service Agencies Child Welfare & Juvenile Justice Agencies Rehabilitation and Corrections Facilities

K-12 School Districts Public and Private Universities Community Collaboratives Police & Fire Departments

TRUSTED BY 100+ CLIENTS

Curiosity DEIBCompassion Authenticity

We Practice What We Teach

When we commit to trauma-informed work, there's no checklist, no grade, no finish line.

This work is ongoing. It teaches us a way of being that involves internal perspective shifts. It reshapes how we see the world—and how we move through it. At Chefalo

Consulting, we practice what we teach by living our core values in everything we do:

WHY CLIENTS LOVE US

Complex Ideas, Simple Terms

One-of-a-Kind Training Programs

We provide easily digestible content for anyone in any profession.

Our beginner-friendly services make trauma-informed systems change accessible to everyone.

Engaging. Experiential. Captivating.

Unlike any other training. Actionable.

These are some of the words clients use to describe our services. We'd add:

Custom. Holistic. Flexible. Evidence-based.

"Through her unique blend of engaging activities, storytelling and both personal and professional expertise, Shenandoah Chefalo brings meaningful and impactful trauma training with practical real-world applications.”

- Stephanie L., Educator, Lamphere Public Schools

“We can always count on Shen’s forthright, trauma-informed, healing-centered approach grounded in equity and community.”

- Katie M., Managing Director Alia Innovations

"Worth the investment."

- Heather T, Principal Harrison Park Academy

"People want to learn from her.”

- Charlie B., President, Leelanau Christian Neighbors

CURRICULUM

DESCRIPTION

Section 2

Shared knowledge is the first step toward lasting cultural change. In Chefalo Consulting’s Trauma-Informed Foundational Training participants learn key concepts, gain and use trauma-informed tools, build their community, and become powerful catalysts for change work.

This training is ideal for leaders and front-line staff who are ready to achieve lasting, sustainable systems change in their organizations. It is our most popular service among public service, non-profit, educational, and governmental agencies.

Trauma-Informed Foundational Training Curriculum Description

Goals Develop an understanding of the key concepts of the trauma-informed systems change framework among staff on every level of the organization.

Apply resilience-building skills and restorative practices to daily life.

Become trauma-aware and trauma-informed, moving toward healing-centered engagement at an appropriate pace.

Identify where individuals and their organizations/teams do and do not align with trauma-informed values, rectifying misalignment when necessary.

Create internal changes in participants, enabling them to embody trauma-informed values and establish trauma-informed norms at work and in their personal lives.

In collaboration with the client, Chefalo Consulting may develop additional targeted goals that meet the unique needs of the client’s community as challenges arise.

Actions Chefalo Consulting will deliver the Trauma-Informed Foundational Training, which is typically delivered as either one 3-consecutive-day event or ten 2-hour virtual sessions.

Participants will actively engage with course material during interactive group activities, breakout discussions, and challenging questions, which aid in the learning process. We expect a high-level of participation from our trainees.

Outcomes Participants understand trauma and its impact on the workplace. They are "Trauma Aware."

Participants possess a foundational knowledge of the trauma informed systems change framework, they commit to change, and they begin to embody the teachings. They are "Trauma-Informed."

As their knowledge increases, participants discuss, process, and explore trauma-informed values and practices together outside of training, building sustainability and capacity for change-work that positively impacts their organization for years to come.

Our 3-day Foundational Training Event is the leadership and workforce development program most organizations need. Throughout three engaging days, participants learn the knowledge, skills, and practices they need to build resilience, lead stronger teams, and tackle the complex issues facing our modern workforce.

Our Foundational Training distills the key concepts and tools that every trauma-informed leader needs; whether their ultimate goal is to support employee and client wellness, achieve progress on their DEIB initiatives, or accomplish their organizational goals.

Our Foundational Training covers the following topics, and much, much more.

Trauma-informed systems change modelsACEsOrganizational chronic stress

SAMHSA’s 6 Guiding Principles Compassion fatiguePsychological safety at work

Community building BurnoutEmployee wellness Cultural humility

Resilience & PCEs Vicarious trauma The reenactment & empowerment triangles

Neuroscience Structural violence DEIBuilding a healthy work culture

Comprehensive & Engaging Course Content Curriculum Description

COURSE OUTLINE &

SAMPLE TIMELINE

Section 3

Whether delivered in-person over three days or virtually over ten sessions, the Trauma-Informed Foundational Training can be broken down into ten key modules. The modules must be taken in order and cannot be separated, as the content is deeply inter-related and builds upon itself.

Module 1: Introduction to Trauma Informed Systems Change & TIC Overview of the basics of systems change and culture building, including TIC norms & values.

Module 2: NEAR Science and Safety Introduction to neurobiology, epigenetics, ACEs, and resilience.

Module 3: Neuroscience Part I Explore the TIC paradigm shift, attachment theory, and the physiology of trauma.

Module 4: Neuroscience Part II Learn how to build resilience, identify and escape reenactments, and respond to trauma.

Module 5: The Trauma-Informed Coaching Model Learn how to coach others to achieve conflict resolution, de-escalation, and personal growth.

Module 6: Organizational Trauma Introduce parallel processes, collective disturbances, and organizational chronic stress.

Module 7: Community Building Tools Learn how to hold SELF Meetings and Full Circle Meetings.

Module 8: Structural Violence and Racial Trauma Deep dive into structural violence, racial trauma, and cultural humility.

Module 9: Compassion Fatigue, Self-Designed Resilience & Self Care Re-define self-care and safety plans. Deep dive into compassion fatigue, burnout, and secondary/vicarious trauma.

Module 10: Creating Trauma-Informed Systems Revisit foundational concepts around building TI systems and long-term change.

Trauma-Informed Foundational Training Course Outline

Initial Planning Meetings Chefalo Consulting and the client will discuss training details, reserve target dates, and agree on a payment schedule.

3-Day Training Event Chefalo Consulting will deliver the first cohort of the Foundational Training as a three-full-day event on-site at a location of the clients’ choosing. Client hosts event.

Launch Virtual Training Chefalo Consulting will begin hosting sessions of the virtual training course, delivering one two-hour session once a week for ten weeks.

3-Day Training Event Chefalo Consulting will deliver the first cohort of the Foundational Training as a three-full-day event on-site at a location of the clients’ choosing. Client hosts event.

April ‘24 Aug ‘24

July ‘24 Sept ‘24

As a courtesy to the client, Chefalo Consulting may deliver training programs in a custom format to meet the client’s needs upon request for an additional fee. This custom format may include non-consecutive full training days, half-day training events, and more.

Trauma-Informed Foundational Training Sample Timeline up to 200 Participants up to 100 Participants up to 100 Participants

This timeline is a SAMPLE ONLY. It is intended to help the client visualize what their training timeline may look like. No dates provided in this proposal are guaranteed.

Planning Meetings Chefalo Consulting and the client will discuss and schedule additional booster & refresher sessions and may enter into a new contract for additional training programs.

Boosters & Refreshers Chefalo Consulting will provide virtual booster and refresher sessions to deliver new content or refresh old concepts.

Nov ‘24Jan ‘25April ‘25 Dec ‘24 up to 200 Participants

1 2 3 4 5

M T ThW F

Trauma-Informed Foundational Training Sample Timeline

8 9 10 11 12

15 16 17 18 19

22 23 24 25 26

6 7

Sa S

13 14

20 21

27 28

29 30 31

2 3 4 5 6

M T ThW F

9 10 11 12 13

16 17 18 19 20

23 24 25 26 27

7 8

Sa S

14 15

21 22

28 29

30 30

July 2024

September 2024

1 2

M T ThW F

5 6 7 8 9

12 13 14 15 16

19 20 21 22 23

3 4

Sa S

10 11

17 18

24 25

26 27 28 29 30

August 2024

Launch Virtual Training July 8, 2024 Chefalo Consulting will begin hosting sessions of the virtual training course, delivering one two-hour session once a week for ten weeks. Other formats available upon request.

3-Day Training Event August 14-16, 2024 Foundational Training Events must be held on three consecutive days Monday through Friday. We recommend reserving dates at least 180 days in advance.

3-Day Training Event September 24-26, 2024 We also recommend holding Foundational Training Events Tuesday- Thursday, so on-site add-ons may be available on Monday or Friday according to agency needs. Add-ons will incur additional costs.

DETAILED COURSE

SYLLABUS

Section 4

The Trauma-Informed Foundational Training Event is a comprehensive course designed to deepen participants' understanding of trauma and equip them with the necessary skills to create safe and supportive environments for individuals with diverse backgrounds.

Through a combination of evidence-based frameworks, practical strategies, engaging discussions, tabletop and roleplaying scenarios, and interactive community activities, this course empowers participants to identify, respond to, and recover from trauma responses, whether those responses happen internally or externally.

Interactive Learning Our course encourages active participation through discussion-based sessions, tabletop and role-playing scenarios, and community activities. These interactive elements facilitate practical application and engagement with the material.

Comprehensive Curriculum & Progressive Learning The course content is carefully structured to build upon foundational concepts, allowing for a deeper understanding of trauma and its impact. We revisit and delve into key topics throughout the program, ensuring a comprehensive learning experience. In other words, the course content builds upon itself, allowing participants to deepen their understanding and experience "aha!"

moments.

Mindfulness and Community Building Every session begins with mindfulness exercises and community-building activities, fostering a supportive and inclusive learning environment.

Realistic and Hypothetical Scenarios We explore both realistic and hypothetical implementation scenarios, enabling participants to apply their knowledge in diverse contexts. This approach enhances problem-solving skills and prepares individuals for real-world challenges.

Fidelity to the Model Because this work depends highly on what participants bring to the table, what an organization is currently working through, and where the community currently stands with one another, no two training sessions are exactly alike. However, Chefalo Consulting maintains a high level of fidelity to the course content.

Group Norms Our group norms create a respectful and collaborative learning environment, and we ask that all participants abide by these norms:

Confidentiality1.

Speak your truth2.

Lean into discomfort. Lean into each other.3.

Seek intentional learning, not perfection.4.

Embrace paradox.5.

Commit to non-closure.6.

Trauma-Informed Foundational Training Curriculum Course Overview

Content Overview Our comprehensive program covers the essential trauma-informed knowledge organizations need to create impactful and effective changes that positively influence employee wellbeing, community resilience, and safety at work.

Introduction to Trauma-Informed Care1.

NEAR Science and Safety2.

Neuroscience Part I3.

Neuroscience Part II4.

The Trauma-Informed Coaching Model5.

Organizational Trauma6.

Community Building Tools7.

Structural Violence & Racial Trauma8.

Compassion Fatigue, Self-Designed Resilience & Self-Care9.

Creating Trauma-Informed Systems10.

Flexible Module Delivery This course can be customized to meet the unique needs of different organizations and communities. We often expand upon certain key concepts for specific areas of need and may add additional modules upon request.

The modules detailed in this packet are also flexible in duration and mode of delivery. They can be adapted for different formats and are most often provided in a 3-day on-site training or a 10-week virtual course (of 10 2-hour modules).

Please note that for virtual modules, some activities are modified or removed to suit the online format effectively. This ensures an optimal learning experience regardless of the mode of delivery.

Please note that the course content detailed in this packet is subject to updates and improvements without prior notification. This document is not contractually binding.

Course Overview

Introduction to Trauma-Informed Care

Instructor Presentation Content

Module 1

The basic concepts within and dynamics of trauma-informed communities and cultures

Mindfulness, definitions and practices Community building and shared knowledge Defining trauma and trauma-informed care

How to create trauma-informed change

The trauma-informed framework The "inside-out" approach

SAMSHA's 6 Guiding Principles (other frameworks are often used upon request, such as the Sanctuary 7 Commitments or custom value models) TIC Value Assessment The significance of shared values How we communicate values and norms

Trauma-informed norms and values

Community meetings Core components and the trauma theory behind them

Emotional intelligence and feelings Future-thinking and planning Support systems and relying on others

How to run a community meeting

Become familiar with the Trauma- Informed Community (TIC) Model.

Develop an in-depth understanding of SAMSHA’s 6 Guiding Principles.

Learn how to practice mindfulness and run a Community Meeting.

Establish knowledge of foundational TIC concepts to build on throughout the course.

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Module 1 Handouts

Mindfulness & Breathing TIC Framework "Inside Out" Work

Activities Community Building Animal Exercise: Find Your Group

Participants will need to identify their groups by making animal sounds. This will be the participants' assigned groups for the duration of the training program.

Silliness and fun are often cast aside in environments that value professionalism.

This exercise accomplished several trauma-informed goals. It allows participants to get outside of their comfort zone, see their peers as more human and relatable, and view communication from a different perspective.

Community Building Exercise: Group Meeting Groups will give themselves a name, discuss their collective years of experience, and list the strengths and gifts they bring to training.

This exercise allows participants to build stronger connections among one another while focusing on strengths and assets (beginning the trauma-informed paradigm shift from problem-based to strength-based mindsets).

Trauma-Informed Values Self Assessment Participants will self-assess their alignment with SAMHSA's 6 Guiding Principles

Safety Trustworthiness & Transparency Peer Support Collaboration & Mutuality Empowerment & Choice Cultural, Historical & Gender Issues

To accomplish trauma-informed change, we must intentionally live our values. This exercise familiarizes participants with trauma-informed values and allows them to consider their own values.

Trauma-Informed Tools: Community Meeting Practice After learning the what, why, and how of community meetings, participants will hold them in their breakout groups.

Community meetings are a core trauma-informed tool. Practice and experience are essential.

SAMHSA's 6 Guiding Principles Safety Worksheet Values Self-Assessment

Community Meeting The Feelings Wheel Emotion Somatics

NEAR Science & Safety Module 2

Use the lens of The CDC-Kaiser Permanente ACEs study as an introduction to ACEs Dive deeper into the definition, causes, and impact of ACEs Explore resilience factors, including positive childhood experiences Walk through the steps to creating an actionable and effective safety plan

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

NEAR Science Overview

The CDC-Kaiser Permanente ACEs study

Positive childhood experiences (PCEs)

Redefining ACEs with the "Realms of ACEs"

Neurobiology Epigenetics Adverse Childhood Experiences Resilience

Defining ACEs (abuse, neglect, and household dysfunction) The impact of ACEs (behavioral, physical, and mental) What we learned from the study What's missing from the original study

Household Community Environmental Cultural

Defining PCEs Why PCEs matter PCEs and resilience

Resilience factors Positive, stable adult relationships Connection to faith, spirituality, or cultural traditions Mastery of a life skill

Module 2 Instructor Presentation Content Continued

Universal precautions Defining universal precaution Why we use universal precautions

Handouts 4 Realms of ACEs Handout The ACEs Questionnaire Resilience Questionnaire

Discover Your ACEs Score: ACEs Questionnaire (After Class) Participants will calculate their own ACEs scores using the framework established by the iconic CDC-Kaiser Permanente adverse childhood experiences (ACE) study.

ACEs are a major contributor to trauma responses as an adult, and participants will use this foundational study as a lens to view the emerging field of trauma science.

Discover Your Resilience Score: Resilience Questionnaire (After Class) In tandem with the ACEs questionnaire, participants will complete the resilience questionnaire.

We believe the resilience questionnaire must accompany the ACEs questionnaire because an ACEs score alone does not provide a full picture.

Community Villain Exercise: Choose Your Character Participants will select a villain to serve as their community "mascot."

During the course of training, we will switch between real-life examples and stories and fictional examples and stories to demonstrate training concepts. We do this because the stories that are close to us can cause emotions and trauma to surface during training. By utilizing a "villain's" story, we can remove ourselves from those complex feelings and remain focused on the training content.

Participants will use their villains to further examine the lenses of ACEs and resilience by calculating their villains' scores.

Create Your Own Safety Plan Participants will be provided with a safety plan template and a sample safety plan in order to help them develop their own custom safety plan.

Safety plans are another essential trauma-informed tool. Safety plans help us identify warning signs, list key coping skills for trigger and crisis care management, and provide support systems to call on when in need.

Activities

Sample Safety Plan Safety Plan Template

Neuroscience Part I Module 3

Address the core paradigm shift that trauma-informed care hopes to accomplish Build a basic understanding of neurological development during childhood Explore how early attachments alter brain chemistry Understand the neurological and physiological impact of trauma on children and adults

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

The TIC paradigm shift

Foundational concepts

The physiological impact of trauma

The relationship between attachment, development and trauma

Problem-focused to strengths-based perspectives The three phases of the shift:

"What's wrong with you?"

"What's happening/happened to you?"

"What's strong in you?"

Defining trauma The impact of trauma Complex trauma Developmental trauma Race-based traumatic stress Historical trauma response Toxic stress

Neurological development Brain structure The "Still Face" experiment Maslow's Hierarchy of Needs Bruce Perry's Neurosequential Model

Examples of physical trauma responses How to feel trauma in your body

Paradigm Shift Worksheet Trauma in the Body Worksheet

Community Activity: Trauma in the Body Participants will identify how trauma appears in the body, either through the lens of their selected villain or through an interpersonal lens.

We all experience the physiological signs of stress, but most of us are not equipped to quickly and effectively identify those signs. By practicing naming signs of trauma in fictional or real examples, participants build the muscle of identifying trauma.

Activities

Module 3

Shifting Paradigms

Problem-Focused

Lazy

Bossy

Demanding

Hyperactive

Rebellious

Stubborn

Unfocused

Unsociable

Obsessive

Careless

Slow

Strength-Focused

"What's wrong with you?"

"What's happened(ing) to you?"

"What's strong in you?"

Trauma in the Body

Head/Neck/Eyes

Where do you feel trauma in your body?

Heart

Bowels

Throat/Mouth

Lungs

Muscles

Stomach

Bladder

Skin

Reproductive System

Sample Handouts

Neuroscience Part II Module 4

Develop an in-depth understanding of the most common but overlooked trauma responses, including how to identify and break them.

Introduce the four pillars of resilience while exploring how professional relationships can help build resilience.

Refresh the concept of the trauma-informed paradigm shift, practicing the shift while gaining unique insights.

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

Understanding reenactments

Understanding dissociation

Refresh: The trauma-informed paradigm shift

Defining reenactments Exploring why we reenact How to recognize reenactments Defining the roles of the ""Drama Triangle""

Victim Persecutor Rescuer

How to escape a reenactment with the Empowerment Triangle

Driver Coach Supporter

Defining dissociation Knowing who dissociation effects The impact of dissociation How to respond to dissociation

Seeing behavior as communication Moving from problems to strengths Channing inner perspectives first

Community Activity: Reenactments Using their villains, breakout groups will identify possible reenactments in their villains' stories. They will consider which roles their villain is playing and how they might break the reenactment.

Breaking reenactments is a trauma-informed skill that allows us to de-escalate tense situations, embrace healing and peer support, embody empowerment for ourselves and others, and prevent re-traumatization.

Community Activity: Paradigm Shift Practice Using their villains, breakout groups will identify deficit-based/problem-based characteristics. Then, they will reimagine those same traits as asset-based/strength-based.

The trauma-informed paradigm shift is a major concept in TIC models because it represents an internal personal shift reflected in a larger cultural shift. This paradigm shift informs how we think about and respond to ourselves and others.

Handouts Reenactments Handout

Activities

Module 4 Instructor Presentation Content Continued

The science of resilience The four pillars of resilence Defining professional relationships that support resilience

Sample Slides

The Trauma-Informed Coaching Model Module 5

Participants will do a deep dive into the trauma-informed coaching model, learning why we use it, what it can accomplish, and how to become a trauma-informed coach.

Introduce the "Head, Heart, Gut" model of understanding as a method for relating to others and improving relationships.

Review the key aspects of emotional intelligence, which are learned skills.

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

Emotional intelligence and relating to others

The trauma-informed coaching model

Powerful questions

The ""Head, Heart, Gut"" model of understanding Building core skills

The difference between coaching and therapy The four key steps of "Avalanche Prevention" The five key aspects of the coaching model

Listening and silence Learning, truth, and clarifying language How to empower others and facilitate learning What to include in a recap Accountability and action

Why the right questions are better than the right answers Tips for asking powerful questions An expert's personal pocket questions

Handouts "Head, Heart, Gut" Handout 75+ Powerful Questions

Community Drawing Exercise: The Power of Communication Participants will be asked to take on one of three specific roles during a drawing exercise, in which participants must successfully communicate and collaborate in order to succeed.

This activity demonstrates the need for common language, clarity, and feedback.

Community Villain Activity: Powerful Questions Breakout groups will roleplay as their villain and the villains' community members. The villain will raise a problem, issue, feeling, or scenario, and the other group members will practice asking powerful questions.

Asking powerful questions is an essential skill for trauma-informed leaders and coaches.

It is also an especially challenging task for people. Practicing with a villain first takes the pressure off the participants.

Community Activity: Powerful Questions Breakout groups will then roleplay an actual problem, issue, feeling, or scenario that at least one of the group members is facing. The group will ask powerful questions again, coaching their community members towards a solution.

My Personal Pocket Questions Participants will develop their own "personal pocket questions."

We provide a list of over 75 powerful questions, and the number of powerful questions is limitless. In order to prevent overwhelm and provide direction while also allowing for voice and choice, participants develop their own questions to match their voice and personality.

Activities Module 5

Sample Slides

Organizational Trauma Module 6

Develop a deep understanding of how trauma affects organizations on every level by exploring three key concepts: organizational chronic stress, collective disturbances, and parallel processes.

Explore how social-emotional learning, relationship-building, and strong communities can mitigate the negative impacts of toxic stress in organizations.

Refresh participants' understanding of the trauma-informed framework while highlighting the impact individual participants can have on their organizations by making personal changes in their lives.

Learning Objectives

Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

Organizational chronic stress

Parallel processes

Collective disturbances

The causes of org. chronic stress The impact of org. chronic stress The warning signs of toxic stress in an organization Understanding how trauma appears in systems Managing teams with chronic stress

Defining parallel processes Exploring negative and positive parallel processes Applying reenactment theory to organizations, creating a connection to parallel processes

Defining collective disturbances Exploring the relationship between emotions and collective disturbances Identifying collective disturbances through common symptoms The impact of collective disturbances How to mitigate and resolve collective disturbances

"What trauma is to a person, organizational chronic stress is to an organization."

Community Activity: Trauma Ghosts Participants will identify what "trauma ghosts" may be lingering in their organization.

Trauma ghosts prevent us from moving forward and keep us stuck in reenactments, parallel processes, and collective disturbances. By identifying trauma ghosts, participants will know what needs to be dealt with before they can move forward with change.

Community Villain Activity: Parallel Processes and Collective Disturbances Participants will identify potential collective disturbances and parallel processes at work within their villains.

Identifying an issue is the first step to resolving it. Practicing this skill of identifying trauma helps participants exercise those essential muscles.

Trauma-Informed Organizational Assessment Participants will take the Trauma-Informed Organizational Assessment.

While it is similar to the self-assessment they took in Module 1, this assessment focuses on organizational rather than interpersonal change.

Instructor Presentation Content Continued

Revisit the Trauma-Informed Framework

Understanding effective organizational change management Trauma-informed values organizational assessment

Module 6

Handouts Organizational Trauma Worksheet Groupthink Worksheet

Activities

Trauma-informed values organizational assessment

Sample Handout

Community Building Tools Module 7

Introduce participants to a trauma-informed method of organizing conversations, the SELF Framework.

Learn how, why, and when to use the SELF Framework. Participants will explore each aspect of the framework in-depth before practicing the tool.

The SELF Framework is a foundational tool used in Full Circle Meetings. After learning about the framework, participants will apply their knowledge through another trauma-informed tool, Full Circle Meetings.

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

The SELF Framework

Full Circle Meetings

Defining Safety, Emotions, Loss, and Future Why and how we use the SELF Framework The impact of the SELF Framework When to use the SELF Framework

When to hold Full Circle Meetings Why we use this tool How to run a Full Circle Meeting

Handouts SELF Model Worksheet Full Circle Meeting Handout

Community Activity: SELF Model & Full Circle Meetings Participants will practice holding a Full Circle Meeting, utilizing the SELF Model and Community Meeting Frameworks.

Trauma-informed organizations will utilize these TIC tools regularly.

Activities

The SELF Framework:

Safety, Emotions, Loss and Future

Structural Violence & Racial Trauma Module 8

Introduce participants to the science of implicit bias, which will serve as a foundation of knowledge in our discussion on structural violence.

Use the Structural Determinants of Health and a substitute for the Social Determinants of Health to emphasize the essential trauma-informed paradigm shift that places blame on systems rather than individuals (while still holding space for individual accountability and responsibility).

Develop a foundational knowledge of how racism operates as a system rather than isolated individual acts, using key voices of the social justice movement such as bell hooks, Chimamanda Ngozi Adichie, and Jane Elliot.

Provide participants with forward-thinking tools to address institutional racism in their own lives, focusing on cultural humility as a way of being that is essential to racial justice.

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

Implicit bias

The social and structural determinants of health

The danger of the ""single story"" The science of implicit bias, memory, and reality construction

Review ACEs and the Social Determinants of Health Introduce the Structural Determinants of Health Explore each determinant

Strucutral violence Systemic violence Institutional violence Community violence Individual violence

Explore the relationship between individual violence and structural violence Emphasize the trauma-informed paradigm shift While individuals are responsible for their actions, systems are to blame, not individuals.

Racial trauma

Understanding racism Defining racism Jane Elliot and racism in education The language of bias bell hooks and the concept of white supremacist capitalist patriarchy Microaggressions and microresistance

Historical trauma responses and race-based traumatic stress The race-related stress cycle The relationship between race and trauma The impact of racial trauma Comparing the ACEs trajectory and the historical trauma trajectory

Instructor Presentation Content Continued Module 8

Addressing institutional violence and racism

Cultural humility The difference between cultural competence and cultural humility The four pillars of cultural humility

How to hold space Building an anti-racist organization Supporting employees of color Moving beyond education and training towards anti-racist practices, policies, procedures, culture, and values

Handouts Implicit Bias Worksheet Structural Violence Worksheet Race Trauma Handout "What You Can Do" Handout

Community Villain Activity: Structural Violence Participants will explore how structural violence and race trauma may show up in their villain's world.

Participants may also discuss how structural violence shows up in their organization.

Community Villain Activity: Cultural Humility Participants will identify opportunities for cultural humility in their villain's world. They will answer the questions: "Is cultural humility present? Where could it be addressed?"

Participants may also discuss the role cultural humility plays in their organization.

Activities

Compassion Fatigue, Self Designed Resilience & Self-Care

Module 9

Explore the phenomenon of compassion fatigue, including common causes, symptoms, and solutions.

Define the relationship between different types of stress and trauma, including compassion fatigue, vicarious trauma, secondary trauma, and burnout.

Introduce the concept of self-designed resilience while focusing on how participants can support their individual selves as well as their teams.

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

Compassion fatigue Defining compassion fatigue The impact of compassion fatigue The relationship between compassion fatigue, secondary trauma, burnout, and vicarious trauma Defining common terms, such as burnout Exploring the warning signs of each type of stress or trauma

• Self-care and team care The building blocks of self-designed resilience Crisis care Trigger care Daily self-care

The 4 Quadrants of Care Physical responses to trauma triggers Resilience factors The Cycle of Care Care in your organization

SELF Model Worksheet Full Circle Meeting Handout Compassion Fatigue Handout

The Self-Care Planning Kit Participants will receive a copy of Chefalo Consulting's "Self-Care Planning Kit," which will allow them to develop a custom self-care plan for daily, trigger, and crisis care management.

Self-care is how we build the capacity to do this work. It is essential for employee safety and well-being.

Team Care Activity As a group, participants will brainstorm how they can implement team care at their organization through the lens of daily, trigger, and crisis care plans.

To manage compassion fatigue and organizational chronic stress, employers must have a team care plan in place.

Activities

Module 9

Sample Handouts

Creating Trauma-Informed Systems Module 10

Review key concepts regarding trauma-informed systems and organizational change management.

Provide participants with a wide range of resources for continued learning in various formats.

Give participants a clear action plan to move forward with trauma-informed change in their lives.

Learning Objectives Practice and develop strong community-building and mindfulness skills.

Identify support systems, set clear goals, and increase emotional intelligence through community meetings.

Prioritize individual needs and self-care.

Ongoing Goals

Instructor Presentation Content

Creating trauma informed systems

Revisit the trauma-informed journey Trauma unaware to whole systems transformation

Introduce various frameworks and resources for continued support in organizing resilient communities Trauma-informed implementation, training, and collaboration

The building blocks of trauma-informed culture The importance of shared knowledge Viewing training as an experiential approach Revisiting the trauma-informed framework

Building capacity and next steps after training

Handouts Next Steps Checklist Community Brainstorming Activity: Implementation

Participants will answer the question "What does trauma-informed look like?" as they prepare for the next steps of implementation.

Activities

TRAUMA INFORMED

FOUNDATIONAL TRAINING

FLYER

Supplement A

Comprehensive Course Content

- trauma-informed systems change models

- SAMHSA’s 6 Guiding Principles, the Sanctuary 7 Commitments & living our core values

- mindfulness & grounding exercises

- community-building & community care

- understanding trauma & its impact

- neurobiology, epigenetics, ACEs & resilience (N.E.A.R. Science)

- organizational chronic stress, burnout, vicarious trauma & compassion fatigue

- self-designed resilience & PCEs

- creating safety at work & home

- discussing feelings at work

- employee wellness, self-care & team care

- the trauma-informed coaching model

- structural violence & racial trauma

- cultural humility, resisting violence & supporting a diverse workforce (DEIB)

- parallel processes, collective disturbances & behavior modeling

- the trauma-informed paradigm shift

- the reenactment & empowerment triangles

- next steps & how to shift your culture

Trauma-informed systems change is a proven method for improving outcomes and increasing resilience. Trauma-informed work involves building and embedding evidence-based frameworks that shift perspectives to achieve large-scale changes in organizational and community cultures.

Shared knowledge is the first step toward lasting cultural change.

Chefalo Consulting’s Foundational Training delivers that knowledge, and it doesn’t stop there.

Throughout a 3-day training event, participants will learn key concepts, gain and use trauma-informed tools, build their community, and become powerful catalysts for change work.

Chefalo Consulting’s Trauma- Informed Foundational Training is ideal for leaders and front-line staff who are ready to achieve lasting, sustainable systems change in their organizations; however, everyone is welcome.

Trauma-informed change work is personal development work at it’s core. If you’re ready to improve your life, this program is for you.

Build a strong foundation for change.

Learn more at www.chefaloconsulting.com Page 39 of 49

Participants Should Expect...

Engaging discussions. Powerful questions will open doors, and we will teach you how to have difficult conversations.

Participation. Our training events have a high level of community engagement. We will build resilience, relationships, and skills on the spot.

Vulnerability. Talking about trauma and emotions can bring a lot to the surface. We encourage you to take care of yourself.

Support. We cannot do this work alone. We provide support during and after training.

A challenge. Change work is difficult and important. This course will challenge you.

Confidentiality. We share the lessons we learned, and we do not share others’ stories without permission. We can be vulnerable and confide in one another.

Speak your truth. Our lived experiences, emotions, and beliefs are real, valid, and meant to be shared with others. We speak from “I” statements and are honest.

Lean into discomfort. We will have hard conversations. We will also have fun, be silly, and lean into each other. In this discomfort, there is growth.

Our Group Norms All participants make their best effort to abide by our group norms. When we fail, we gently and kindly hold one other accountable and revisit our norms.

Commit to non-closure. There will be more questions than answers. Change work is messy and slow without picture-perfect solutions.

Embrace paradox. Two things can be true at the same time. We resist either/or thinking and choose to say “Yes, AND” whenever possible.

Seek intentional learning. Mistakes are the hallmark of learning. Our goal during class is intentional growth, not perfection.

In this space, mistakes are not punished.

ABOUT CHEFALO

CONSULTING

Supplement B

Our mission is to empower individuals, communities, and organizations as they transform trauma into resilience through trauma-informed change.

Our approach goes beyond surface-level training. The foundation of lasting change is built over several years and involves learning and applying complex inter-personal and resilience-building skills, such as responding rather than reacting to trauma, unlearning implicit biases, prioritizing safety, and nurturing a culture of compassion, empathy, and understanding. By building trauma-informed frameworks to guide healing centered engagement, we support agencies as they achieve systems-wide transformations.

ABOUT US

Chefalo Consulting is a trauma-informed systems change and leadership development agency dedicated to improving outcomes through ongoing change. We shift organizational cultures through our expert-led webinars, training programs, workshops, and multi-year change management services.

For over 14 years, we’ve empowered others to transform trauma into resilience through trauma-informed change.