009-25_Leadership_and_Management_Training__SRC0000017221_.pdf

Leadership and Management Training

SRC0000017221

ITB 009-25

Submitted to

Ohio Department of Transportation

Submitted by The Computer Workshop

5200 Upper Metro Place, Suite 140, Dublin, OH 43017

Contract Number: GS-35F-396GA

FEIN: 31-13112415

UEI: GMTHBLU58WC6

Cage Code: 5PNT5

DUNS: 195816822

Submitted: April 2, 2024 Quote Good For 180 Days

Professional Development training since 1988

SRC0000017221 ITB 009-25 Leadership and Management Training Submitted by The Computer Workshop Page 2

April 2, 2024

The Department of Transportation State of Ohio Columbus, Ohio

RE: Leadership and Management Training – SRC0000017221, ITB 009-25

The Computer Workshop, Inc. is an Ohio Small, Female-owned, Sub-Chapter S Corporation located at 5200 Upper Metro Place, Suite 140, Dublin, OH 43017.

Since 1989, we have been a business training solutions provider for the State of Ohio. As a premier solution provider, we offer off-the-shelf and customized training solutions designed to meet your agency’s needs for developing and maintaining an educated and capable workforce.

With our background in both training and curriculum development, we make a good candidate for this opportunity, especially if you want a course customized to your agency's requirements.

Below shows general information about The Computer Workshop.

State Term Number: 534451

DUNS: 195816822

TIN: 31-1312415

Company Name: The Computer Workshop, Inc.

Corporate HQ: 5200 Upper Metro Place, Suite 140, Dublin, OH 43017 Phone Numbers: 614.798.9505 - (Corporate Office)

614.798.9535 - (Fax Number)

1.800.639.3535 – (All Other Areas) General E-mail: training@tcworkshop.com Web Site Address: www.tcworkshop.com mailto:training@tcworkshop.com http://www.tcworkshop.com/

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Table of Contents Contents

Points of Contacts ttippie@tcworkshop.com Government Points of Contact (POC)

Purpose Statement

Background, Scope, and Training Delivery

Experience Partnering for Training Solutions with Government Entities Benefits of Partnering with The Computer Workshop

Proposed Services

General Service Delivery

Contract Quantities Contract Duration:

Training Topics:

Program Formats Number of Students:

Modality:

Time Choices:

Course Instruction and Course Materials:

Credentials Course Attendance Rosters Cancellation/Reschedule Policy Registration and Post Training Surveys

Pricing Structure

After Class (Reach Back) Support:

Unlimited Phone and Email support Free retakes

Descriptive Course Literature

Bidder Qualifications

Corporate Training Corporate Training

Scheduling Training, Invoicing, and Payment

Multiple Award

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Instructor Information

Delivery and Teaching Methods

Primary Instructor:

Client Comments:

Alternate Instructor:

Program Instructor 1:

Program Instructor 2:

Risk Assessment

Summary

Appendix

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Points of Contacts The following personnel can help you with any questions you might have:

Thelma C. Tippie, President/CEO, 614-588-0603 (Direct Dial Number) ttippie@tcworkshop.com

Jeffrey DeRamus, Professional Development Facilitator/Instructor, jderamus@tcworkshop.com Develops and delivers a wide variety of Soft-skill courses including Leadership, Project Management, and Change Management.

Terri Williams Davy, COO, 614-588-0609 (Direct Dial Number) twilliams@tcworkshop.com Overall Project Manager.

David Williams, Training Director, 614-588-0608 (Direct Dial Number) dwilliams@tcworkshop.com Manages Trainers and is Technical Contact for all off-sites.

Judy Leahey, Administrative Assistant, 614-798-9505 jleahey@tcworkshop.com Handles preparation and shipping of all materials

Judy Fabec, Training Coordinator, 614-588-0619 jfabec@tcworkshop.com Schedules all trainers.

Elizabeth Simeral, Compliance / Contracts Mgr., 440-821-5633 (Mobile) esimeral@tcworkshop.com Writes contract bids and assures all compliance issues.

Government Points of Contact (POC) To be determined mailto:ttippie@tcworkshop.com mailto:jderamus@tcworkshop.com mailto:twilliams@tcworkshop.com mailto:dwilliams@tcworkshop.com mailto:jfabec@tcworkshop.com mailto:esimeral@tcworkshop.com

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Purpose Statement Background, Scope, and Training Delivery The Computer Workshop is a Woman-owned, Small Business Enterprise with over 35 years’ experience in providing Live, Instructor-led, Classroom and Virtual customized training tailored to meet the overall goals of our clients.

The Ohio Department of Transportation (ODOT) is working towards becoming a long-term, reliable, professional and highly productive organization. They recognize the need to start with training leaders who can help them align training with the agency’s guiding principles of serving, innovating and communicating with purpose; being productive, lean, efficient and effective; and creating a work environment based on trust and mutual respect.

The Computer Workshop is here to help you on that journey. We work with you to provide the training that fits your needs. From the traditional-classroom to virtual learning, we have several options available. Choose from full-day classes, half-day classes, or a training program lasting over several weeks or months. We would love to be your partner in developing the right training solutions to meet your needs.

Experience Partnering for Training Solutions with Government Entities Agencies we have partnered with for Leadership and Management training solutions include DOT, GSA; FEMA; NASA; BEP in DC and Texas; US Navy, GA; US DOL, Boston and New York; Army, Redstone Arsenal; BMW; OCSEA/AFSME; ODA (Ohio Dept. of Agriculture);

ODH (Health); Ohio Education Association; and Ohio Housing, to name a few.

Benefits of Partnering with The Computer Workshop

• We have both virtual and classroom instructed classes. Virtual classes can be taught using Teams, Zoom, Go to Training or Adobe Connect.

• We have over 1,000 IT and Professional Development courses including leadership and management training for new and experienced leaders.

• Over 200,000 students have benefited from our training solutions since we started in 1988, and that number is growing every day.

• Our instructors have deep experience teaching the most prevalent professional development topics in Leadership and Management for over 10 years.

• Most of our soft-skill courses can be used as stand-alone training, be included in a Leadership series, or be broken into short-courses and Lunch and Learns.

• We offer free after-class support, including Unlimited Phone and Email Support.

• Students can retake a course for free to brush up on their learning after going through our training programs or courses.

• Our curriculum development department is dedicated to creating and maintaining courses so we are always offering the most current information and applications.

• We have been named by CEO Magazine readers as ‘Best in Business’ and as the Top

Training Center in Columbus Ohio 7 times by Business First Magazine.

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Proposed Services General Service Delivery We will deliver an interactive Leadership and Management training for aspiring leaders or individuals who may just want to enhance some of their skills to become a better person as a whole or for the organization. Most of our self-development courses are 6 to 8 hours in length.

These can be broken into short sessions of 1 to 4 hours. The amount of audience participation will depend on the subject-matter and time allotted. We can also group courses or topics together to create a training program for a specific outcome such as we did for the Masters in Project Management program for the Department of Navy.

The Computer Workshop is known for our ability to customize a training program to fit the various needs of a client. One size does not fit all when it comes to training. Whether it is individual consulting or a webinar with 100 participants, we can deliver what is best for the audience. An ideal class size is between 15 to 20 participants; and our qualified instructors have experience training individuals, small classes, and lecture-hall sized classes of over 100 students..

Contract Quantities We understand that ODOT cannot guarantee training sessions will be scheduled through this contract. If awarded a contract, we look forward to working with you to provide targeted training solutions available from our many course offerings.

Contract Duration:

Date of award through April 30, 2026.

Training Topics:

We have a wide variety of courses that fit the following requirement – see the list below of courses we recommend, but also check our State Term Catalog for additional courses.

Proposed Courses:

1. Change Management

2. Dealing with Conflict and Difficult People

3. Business Communication

4. Communication Strategies

5. Interviewing Skills for Managers

6. Supervising Others

7. Unconscious Bias

8. Excelling in a Supervisor Position

9. Mindful Leadership: Cultivating Excellence from Within

10. Customer Service

11. Creative Problem Solving

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12. Critical Thinking

13. Emotional Intelligence

14. Facilitation Basics

15. Advanced Facilitation Skills

16. Organizational Skills (Organizing for Success)

17. Influencing without Authority / Influencing Up

18. Teamwork and Team Building / Team Building for Managers and Supervisors

19. Thriving in the Hybrid Workplace for Managers

20. Time Management

21. Interpersonal Skills – Employee Engagement

22. Diversity - Generation Gaps

23. Sensitivity Training

24. Goal Setting and Getting Things Done

Additional Courses Available:

In addition to the courses listed above, we offer the following courses for employees in management and leadership roles.

• Coaching and Mentoring

• Developing Creativity

• Knowledge Management

• Lean Process and Six Sigma

• Meeting Management

• Negotiation Skills

• Situational Leadership

• Social Intelligence

• Strategic Planning/Long-range Planning

• Stress Management

Training Programs In addition to the courses listed above, we offer programs specifically designed to fit your training requirements. Below are four (4) examples of programs that are currently being offered to other entities. The time and delivery of these programs are different than the standard course time schedules.

• Foundational Leadership

• Building a High Performing Teams

• Next Level Leadership

• Cultivating Diversity, Equity, and Inclusion in the Workplace

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Program Formats Weekly Program Format

• One full day a week for 5 or 6 weeks

• Two half-days a week for 5 or 6 weeks

• Five full days in same week or 2 days one week and three days the following week.

Monthly Program Format

• One full day a month for 5 or 6 months

Number of Students:

• Up to 30 students.

• Average students for private classes for The Computer Workshop is 20 to 35 per session.

• Minimum for closed private class: 10

Modality:

Following are modalities to choose from:

• On-site at ODOT, Instructor in classroom.

• Virtual using Teams, Adobe Connect, Zoom or Go To Meeting

• Instructor-Led at The Computer Workshop (TCW) in Dublin Ohio

• Hybrid – part of class virtual and rest on-site at ODOT or The Computer Workshop

(pricing would be same as an On-site at ODOT or Instructor-Led at TCW.

Time Choices:

Note: Class hours are flexible. Considerations would be given to ODOT’s overall goals for employees, topics being taught and work requirements. Most of our one (1) day classes can be structured to present several topics to different groups in the same day.

Full Day Sessions 8:30am – 4:30pm with an hour for lunch and two (2), fifteen (15) minute break

Half Day Sessions 8:00am – 12:00am with break (group one) Lunch 1:00pm – 5:00pm with break (group two)

Lunch and Learns 2:00pm to 12:45pm (on these days, the morning and afternoon sessions would be adjusted to allow for the Lunch and Learn and give the instructor time for a lunch.

Programs We offer flexible programming options designed to fit your training schedules. These options can include extra study between sessions.

We will work with ODOT to determine the best combination of days and times based on subject matter and work responsibilities.

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Course Instruction and Course Materials:

Each student will receive reference materials to use in class or after-class for the sessions they take. Lunch and Learns will be a hand-out or PowerPoint slide deck. We will work with ODOT to determine final Course Content for each session.

Credentials The Computer Workshop will provide Course Certificate with CEUs for all courses completed.

Some programs do have badges or certifications available.

Course Attendance Rosters Students will sign in via an electronic attendance roster and The Computer Workshop will provide those to the Program Manager after each training session. These can be used for both on-site and virtual classes. For virtual classes, we can also track when students arrive and leave classes – we used this feature in Teams when training NASA employees to verify they stayed for a designated percentage of the class, a requirement to receive certificates.

Cancellation/Reschedule Policy In the event of potential class cancellation due to instructor's inability to teach, we shall contact the ODOT coordinator immediately and provide a qualified substitute to instruct subject course as originally scheduled. If a suitable substitute is unavailable, we will reschedule the class on a date approved by ODOT.

The Government may cancel/reschedule the class 10 business days before class start date. The only charge would be for expenses already incurred at that point which could include curriculum development, travel, and administration costs. If less than 10 business days, the full amount of the class will be charged, but you can reschedule at no additional costs except for expenses already incurred.

Registration and Post Training Surveys TCW will provide all professional services, labor, materials, and administration necessary to provide training to include but not limited to:

• Course registration for each student: We prefer having the final list of attendees at least a week prior to class.

• Sign-in sheets: these are also done on-line at the beginning of the training session. We do ask that students arrive to their training session at least 15 minutes prior to the start time.

• Evaluation surveys: We will provide these at the end of the training session, but if for some reason this is not possible, we will have them to the coordinator within 24 hours of the conclusion of the training.

Of course, we will notify you immediately if we find any issues with the timely delivery of any of the above-mentioned items. Judy, the Administrative Assistant in charge of ordering class materials, is very organized and detailed. There are very few times that she misses deadlines.

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Pricing Structure See the Excel pricing page for a fixed, per course cost proposal for each training course or program. Other courses are available for the same price if similar to those quoted.

Since the price is a daily rate, the minimum number of attendees can be as few as 5 students and maximum number of attendees is 30 for the pricing provided. We can handle more than 30 in a class, but there would be an additional charge for each student over 30. It would not be reasonable to do less than 10 for the price charged. We can provide pricing for 10 to 15 students if the need arises.

After Class (Reach Back) Support:

Unlimited Phone and Email support Instead of 6 months of reach-back support, we provide unlimited phone, email and Teams (or Skype) support. Normal turn-around time is less than 24 hours. If the trainer isn’t available at the time of the inquiry, we have a support team who will be able to answer the questions.

Free retakes Students have up to a year from the date of their class to retake the class if it is being offered by ODOT or in a public class as long as the course content is the same.

Descriptive Course Literature We have course content for each course we provide. See the Appendix for individual course content sheets for the courses listed in this response. You also can go to www.tcworkshop.com for additional course listings.

Bidder Qualifications Corporate Training The Computer Workshop have been in business for 35 years, which meets the required bidder qualifications . In the past 12 months we have had many corporations set up private classes as well as send students to our many public classes. Here is a partial list of our customers:

• Nationwide Insurance

• BMW Financial Services

• Express Inc.

• Honda North America

• Heartland Bank

• Federal Reserve Bank of Atlanta

• R. W. Beckett

• Vory’s, Sater, Seymour and Pease LLP

• Oberding Brand Family

• The Wasserstrom Company

• Amplifund

• Anderson & Robertson Marketing

• Integrated Marketing Technologies

• Lintern Corporation Worldwide

• Luke Engineering & Mfg. Corp

• Matesich Distributing Co.

• Monitoring, Control and Compliance, Inc.

• NK Parts Industries, Inc.

• ODW Logistics

• Ohio Capital Corporation for Housing

(OCCH)

• R. G. Barry Corporation

• Simona PMC

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• Ariel Corporation

• Creek Technologies

• Dist-Trans Co.

• GWS Manufacturing

• Installed Building Products

• Simpson Strong-Tie Company, Inc.

• Towlift, Inc.

• Wells Brother, Inc.

• Westerman Inc.

• Westfield Group

This list does not include the many state, local and U.S. Government agencies who depend on us for outstanding training. We are just starting a series of Leadership Courses for the U. S.

EPA, Region 7 in Kansas City, Kansas. Their program is very flexible and we have looked at several ‘out of the box’ training events to meet the requirements they have for their staff.

Corporate Training The Computer Workshop has been in business for 35 years, which meets the required bid qualifications.

We have the following training accreditation programs:

• We are on the Ohio State Term contract (see letter below)

• We are approved for NASBA (see document below),

• We are also approved for WBENC, WEIT, and DoD Financial Management Certification

Program.

• We are also an approved vendor for the CIP-SE and CAT programs through OCSEA.

• We are also an approved GSA vendor.

The following pages show letters from our relationship with the State of Ohio and NASBA.

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Thank you for your continued participation as a sponsor on the National Registry of CPE Sponsors.

We are pleased to report that the membership renewal of The Computer Workshop Inc. has been approved and your membership is now effective through 1/2/2025. The specifics of your membership are as follows:

• Sponsor Identification Number: 145808

• Delivery Method(s): Group Live; Group Internet Based

• Total Programs Offered: 0-15

Your approval has been based upon the responses you provided during the self-certification renewal process. The self-certification renewal process is designed for sponsors to confirm their continuous compliance with the Statement of Standards for Continuing Professional Education (CPE) Programs (2024) (Standards) and the program requirements of the National Registry of CPE Sponsors.

Please note that the actual review of your course material will occur through an audit process. If you are selected for a compliance audit of your course material, you will be contacted by a staff member of the NASBA Registry Team and may be requested to provide some additional information.

Your status as a registered sponsor affirms your commitment to adhere to standards for the delivery of high quality continuing professional education. You are not required to provide us with any additional program information during your renewal period, unless the total number of programs you offer exceeds your approved limit of programs set forth above or you wish to add an additional delivery method.

Adding/Changing Programs Please note that before you begin to offer CPE credits for additional delivery methods, your organization must complete the Additional Delivery Method application and undergo a review process. To begin the ADM application process, please complete and submit an Interest Form which is available on NASBAregistry.org. Issuance of CPE credits using unauthorized delivery methods may put your membership status at risk.

Company Changes It is important for you to keep us informed of any significant changes to your company. Sponsors are required to notify us, in writing, of any changes in address, telephone/fax numbers, main contact person, or the company's name or status no later than 30 days after such changes occur.

An online form for change of name, contact or address is located on NASBAregistry.org.

NASBAregistry.org As a registered sponsor, your company has been provided a complimentary sponsor profile on NASBAregistry.org and is entitled to list an unlimited number of courses on the website.

Please visit NASBAregistry.org to learn more about benefits of membership and to update and expand your sponsor profile and course listings. In keeping with past practices, your name and https://cdn.asp.events/CLIENT_NASBA_287596D2_5056_B733_49DFF69B632BDF66/sites/LearningMarket/media/Documents/2024-standards-fos/2024-Statement-on-Standards-for-CPE-Programs.pdf https://cdn.asp.events/CLIENT_NASBA_287596D2_5056_B733_49DFF69B632BDF66/sites/LearningMarket/media/Documents/2024-standards-fos/2024-Statement-on-Standards-for-CPE-Programs.pdf http://www.nasbaregistry.org/interest-form http://www.nasbaregistry.org/change-contact

Submitted by The Computer Workshop Page 15 address are listed on a registry that is distributed to state boards of accountancy and made available to licensed accountants across the country.

News and Networking Don't forget! As part of your membership, you are automatically added to our mailing list to receive our quarterly eNewsletter, the CPE Monitor. This eNewsletter was designed specifically to communicate news, updates, industry best practices, tips for getting the most out of your membership and more. Be sure to add our @nasba.org domain to your whitelist to make sure you receive emails from us.

If you have any questions about your membership, please feel free to contact me at the email address and number provided below.

Best regards, Samantha Geldrich sgeldrich@nasba.org

Scheduling Training, Invoicing, and Payment

We understand the purchasing process outline and have no exceptions. We will send invoices within thirty (30) days of the training event and invoices will include the name of the training course, the date(s) of the training, the contract cost per course and the ODOT Purchase Order number.

Multiple Award

We understand there will be multiple awards for this bid. We would be honored to be chosen as one of the providers and to be given an opportunity to provide excellent training services to ODOT throughout the contract period.

Over our 35 years serving the State of Ohio, we have a proven track record for excellent training and customer service.

mailto:sgeldrich@nasba.org

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Instructor Information Delivery and Teaching Methods Our instructors use the Andragogy Principles which is the best way to teach adults, and will incorporate much of the following in this series of courses. For our soft skill courses the instructor will incorporate interactive activities and audience participation.

• Interactive Actions and Transfer of Information (Lecture) – This is about 40% of the class time. The instructor will be using the overhead projector along with their lecture, This is then reinforced with the Practice Labs and Case Studies.

• Practice Labs, Action Plan and Case Studies – This is about 30% of the class time.

Throughout the course there are practice labs, case studies and group exercises to emphasize the principles being taught.

• Film and/or Video Clips – Used sparingly where needed to drive a point home.

• PowerPoint Slides –PowerPoint slides are used as a guide for the instructor’s presentation.

• Learning Games –approximately 20% of the time.

• Q & A Sessions – Held after each chapter and as a wrap-up. Students can also email or call the instructor after class is over with additional questions.

• Personal Evaluation and Assessments – can be done through practice exams.

The Computer Workshop has instructors who have proven track records of providing excellent classes. They consistently receive 4.8 or more out of a 5-point evaluation system. We use Metrics that Matter to evaluate instructors after each class.

Primary Instructor:

Jeffrey, Senior Adult Learning Specialist

A dynamic presenter with a wide range of skills makes Jeffrey an excellent instructor. His professional interests, roles, and skills center as an organizational change leader (OCM), project manager (PM) and instructional designer (ID). Each enhance one another as well as the teams he serves. Experience Areas: Professional Consulting, Organizational Change, Coaching, Training Development, Team Development, Budge Management, Business Analysis, Scheduling, Cost & Risk Forecasting. Methodologies: PM: Agile & Waterfall; ID: ADDIE;

OCM: ADKAR

• As an OCM, developed enterprise policies and procedures for a number of organizations, leading each to find and actualize their mission, vision and values through achievable goals. As a supervisor, consultant, and team member, coached and mentored leaders, clients and team members to reach and exceed their potential and business goals.

• As a PM, lead cross functional teams throughout the entire SDLC for small, medium and enterprise-wide projects, including technical, business and OCM transformations in both waterfall and agile environments. Planned and executed all aspects of projects including cost, scheduling, and risk.

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• As an ID, design, develop, and facilitates numerable learning engagements both in the traditional setting and online on a wide variety of topics. Creates unique and engaging experiences that bring the material to life for all learners, while producing measurable and sustainable results.

• Video creation and editing.

• Curriculum Developer – latest being Storytelling with Data, Designing Effective

Presentations, and Google Sheets.

Client Comments:

The following was in an email to the Administrative Coordinator of a 7-month training that started in the Fall of 2019 as on-site training. Then COVID hit and everything had to be changed to virtual training. Jeffrey was the instructor for this series of classes.

“… I’m the TA for a contract with The Computer Workshop at the NAVSUP Business Systems Center (BSC) located in Mechanicsburg, PA. Ms. Tippie asked me to complete a performance review form on their behalf. I was more than happy to complete this request as The Computer Workshop has been a breath of fresh air in a challenging contracting arena. This is the type of company the federal government should be excited to partner with to accomplish our mission. They have been exceedingly accommodating and have been acting as a valued team member on our mission since the inception of our contract.

I would encourage you to take a good, long look at this company when evaluating your professional training needs.”

The following came from an email received by our training consultant following one of our recent trainings with the U.S. General Services Administration. This was also Jeffrey.

“Just wanted to provide feedback: That was the best class I've ever attended during my bleak mid-career era. I was able to keep up with Part 2 without having taken the prerequisite with intermediate Excel skills (which others would need); and the class was perfectly designed to allow practice while keeping everyone together. I learned a TON of new little tricks that I was able to use right away.

I intend to steal many of the delivery techniques for my online sessions in the future. I probably don't need to tell you, but the instructor was AMAZING and made the class so fun and engaging even without two-way audio communication! (I don't remember his name because he didn't talk about himself--which most of the contract instructors we meet do... [constantly]. It was refreshing to have an instructor who cared more about our ability to learn than his evals--which I'm sure were 5s across the board.) Thank you so much for being bold and showing the rest of us how to do online training.”

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Alternate Instructor:

John, Teacher, Trainer, Writer and Professional Speaker In John’s 20 years as a teacher, trainer, and professional speaker, he taught seminars on leadership, creativity, customer communication, writing, technical support, computer troubleshooting, and impostor syndrome in over 300 classroom-style sessions for more than 3,800 professionals and college students. As a contractor for The Computer Workshop, he recently met with Department of Navy to customize a writing course for individuals writing highly confidential reports.

Teaching Topics

• Leadership

• Communication

• Technical writing

• Critical and creative thinking

• Creativity skills

• Public speaking

• Customer support

• Business computer applications

John’s education reflects his endless curiosity. He holds master’s degrees in communication and computer science. He’s currently a visiting instructor in the Department of Organizational Leadership at Purdue University Fort Wayne. His research interests include leadership, creativity, brainstorming, problem solving, game-based education, and the application of modern tabletop board games as tools to improve family communication.

People often describe John as a bridge – someone who uses metaphors and surprising explanations to make complex concepts crystal clear. It’s a skill he learned during years as a computer support tech and then honed to perfection as a traveling corporate trainer. He’s also a best-selling author of 25 titles in the popular “For Dummies…” line of computer books, plus another 11 books for other publishers. His books sold over 3 million copies and appeared in 16 languages around the world. His freelance writing work includes more than 360 published columns, articles, and reviews for newspapers and national magazines.

While working for the City of Fort Wayne, he designed “Cloudburst,” a tabletop game that teaches players about the impact of stormwater runoff pollution. Cloudburst won a silver medal in the 2022 International Serious Play Competition and the Excellence in Low-Tech/No- Tech Gamification award at Camp Gamicon during Training Magazine’s 2022 TechLearn Conference.

John defies rational explanation, but in a good way. He’s a unique combination of writer, speaker, trainer, communicator, and tech geek. He knows his stuff, and he knows how to make

Submitted by The Computer Workshop Page 19 it educational, engaging, and entertaining. Think of him as the charmingly eccentric uncle who helps you see the magic in the world.

Program Instructor 1:

Nathan, Learning and Development Consultant With over a decade of experience in adult education, teaching, and facilitation, Nathan brings his talents to the classroom. His passion for teaching has been recognized through a nomination for "Teacher of the Year" in Adult Education. Nathan holds a Bachelor of Fine Arts degree from Bowling Green State University and a Master of Arts degree from Antioch University-Midwest. Complementing his academic credentials, he also holds a Certificate in Instructional Design from the Association of Talent Development.

Program Instructor 2:

Lindsay, Learning and Development Consultant Lindsay is an experienced facilitator, teacher, coach, and organizational consultant with more than fifteen years of experience. She has facilitated hundreds of workshops throughout her career to a wide variety of participants, implementing interactive learning experiences through small and large group discussion, reflections, activities and case studies. Lindsay holds a Bachelor of Art in Business/Marketing from Transylvania University, a Master of Science in Education from the University of Dayton and a Certificate in Facilitation and Training from the Association for Talent Development. She is also accredited in the Lifestyles Inventory Leadership Assessment to help individuals become more effective leaders and trained in Compression Planning training to help organizations create a plan to reach their goals in a more efficient and productive manner.

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Risk Assessment To help with evaluating our capabilities, we have provided the following list of risks that are common for training and how we handle each situation to make our training literally risk-free.

Risk 1: Instructor Knowledge Level Solution: Our instructors have more than 10 years’ experience teaching the courses listed in this request.

We have access to instructors throughout the US and will provide the best instructor for the topic being taught. Our instructor is well-versed in the subject-matter requested.

Risk 2: Curriculum / Handouts are not easy to follow.

Solution: We purchase courseware from proven curriculum vendors that has been reviewed by our expert instructors. We also have over 30 years’ experience writing curriculum for Soft-skill Courses, Microsoft Office and Adobe.

Risk 3: With a lot of material taught in a short amount of time, the student may not remember all the concepts.

Solution: We have unlimited phone and email support with a 24 to 48-hour response time. For most IT classes, students will have 3 to 6 months use of the practice labs after class to review the concepts taught. They can also send their problem to one of our instructors for additional help.

Risk 4: The student may not have opportunity to use the learned concepts right away and therefore have forgotten what they learned.

Solution: We have free retakes for our classes. You can attend another session taught at your location or you can join one of our public classes either in person or virtually (remote student).

Risk 5: Can the instructor teach? Just having knowledge doesn’t make you a good instructor.

Solution: The instructor for this request has done many classes for EPA and is well versed in the subject matter, has excellent communication skills, is friendly and patient. Instructors are rated on a scale of 1 to 5. Jeffrey has never gotten a bad rating and is consistently at 4.8 or above.

Risk 6: Due to unforeseen circumstances, the training could not be completed (power outages, etc.).

Solution: We would reschedule the day. We would not charge for the rescheduled date except for any additional travel costs or other unforeseen expenses.

Risk 7: What if there are varying levels of knowledge in the classroom – would the instructor be able to handle a diverse class?

Solution: Our instructors have taught over 6,000 students per year and groups up to 30 students for computer classes and up to 100 students for soft-skill classes. They are trained to teach to the least experienced while adding enough ‘meat’ to the session to keep the experienced student from getting bored. If needed, we can add a second instructor to assist with the class – this could be at an additional cost depending on the type of class.

Risk 8: How do I know if you are reputable?

Solution: We are a Microsoft Education Partner with over 35 years’ experience teaching a wide variety of courses (over 1,000 to choose from). We were named CEO Magazine’s ‘Best in Business’ as the Top Training Center for our area 7 times by Business First Magazine. We can provide a long list of references. Our instructor evals speak well of our abilities.

Risk 9: Can they teach adult students?

Solution: We use the Andragogy Principles to deliver training– this is best method for adult learners.

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Summary

Having met all requirements as outlined in your request for management and leadership training services, we are excited to be considered a prime vendor for ODOT's training.

As you can see from our extensive list of courses, our qualified instructors, and our longevity as a training solutions provider, we have the capability and know-how to ensure the training courses you offer your employees will be top-notch.

We welcome the opportunity to provide our services to ODOT, and we will work hard to be your "go-to" vendor of choice.

Submitted by The Computer Workshop Page 22

Appendix

The following appendix lists the course information sheets for the twenty-four (24) proposed courses and the four (4) training programs.

Change Management and Leading Change Course ID #: 2020-007-CM-Z

Hours: 7

CEUs: .7 www.tcworkshop.com Pages 1 of 2 800.639.3535

Course Content

Course Description:

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.

The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Prerequisites:

None

Topics:

Module One: Getting Started

• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Preparing for Change

• Defining Your Strategy

• Building the Team

Module Three: Identifying the WIIFM

• What’s In It For Me?

• Building Support

Module Four: Understanding Change on an

Individual Level

• Clearing

• Programming

• Processing

Module Five: Leading and Managing the Change

• Preparing and Planning

• Delegating

• Keeping the Lines of Communication Open

• Coping with Pushback

Module Six: Gaining Support

• Gathering Data

• Addressing Concerns and Issues

• Evaluating and Adapting

Module Seven: Making it all Worthwhile

• Leading Status Meetings

• Celebrating Successes

• Sharing the Results and Benefits

Module Eight: Using Appreciative Inquiry

• The Four Stages

• The Purpose of AI

• Examples and Case Studies

Change Management and Leading Change Course ID #: 2020-007-CM-Z

CEUs: .7 www.tcworkshop.com Pages 2 of 2 800.639.3535

Module Nine: Bringing People to Your Side

• A Dash of Emotion

• Plenty of Facts

• Bringing it All Together

Module Ten: Building Resiliency

• What is Resiliency?

• Why is it Important?

• Five Easy Steps for the Leader and the

Individual

Module Eleven: Building Flexibility

• What is Flexibility?

• Why is it Important?

• Five Easy Steps for the Leader and the

Individual

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

Dealing with Conflict and Difficult People Course ID#: 2020-000-ZZ-Z www.tcworkshop.com Pages 1 of 1 800.639.3535

Conflict at work is inevitable. How do you handle yourself during conflict with difficult people and situations? Do you utilize effective strategies and skills during conflict or do you just react?

Conflict and difficult people exist at work as in all facets of life. Since you can’t prevent conflict, the most important thing is to learn how to manage conflict in productive ways. There are several strategies for coping with conflict and difficult people --knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

In this class, you will learn the cycle of conflict and the role we play in that cycle. You will learn about different types of conflict and how to work effectively to manage those scenarios. You will utilize different communication modalities to increase your chances of turning a conflict or stressful situation into a dialogue of cooperation. You will understand the ten different types of people and what motivates them. Once you understand what motivates them, you can be more effective in facilitating tough situations and people so you can get work done without hassle and stress.

Module 1: Cycle of Conflict

Understand the cycle of conflict (what causes it, how it perpetuates, and how to stop the cycle)

Know Thyself: Recognize how your own attitudes and actions impact others

Apply the 4 different justification lenses used during conflict and stressful situations (including work and personal)

Module 2: Conflict Resolution 101

Learn techniques for managing and dealing with anger

Master body language and eye contact techniques using current research on the crucial roles they play during conflict

Utilize a 4 Step Tool that will help turn a conflict situation into cooperation

Module 3: Identifying and Understanding the 10

Types of Difficult People

Identify the 10 Types of Difficult People

Understand and apply the motivational factors of the 10 difficult people

Develop new strategies and apply researched strategies on how to effectively work with difficult people in stressful situations

Module 4: Developing an Action Plan

Get work done by creating an action plan for dealing with your difficult person or situation by applying the tools and concepts from this class

Business Communications Course ID #: 7000-623-ZZ-Z

Course Description:

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.

In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization.

You will:

Interact productively with others in the workplace on a day-to-day basis.

Build positive relationships with diverse individuals.

Consider organizational communication systems.

Communicate with peers.

Communicate with supervisors.

Communicate with external people.

Communicate during conflict and change.

Prerequisites:

To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings.

Target Audience:

The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.

Topics:

Lesson 1: Interacting with Others Understand the Communication Process Apply Core Communication Skills Observe Nonverbal Communication

Lesson 2: Building Positive Relationships Create Connection Adapt Appropriately to Different

Communication Styles Accommodate Diversity

Business Communications Course ID #: 7000-623-ZZ-Z

Lesson 3: Considering Organizational Communication Systems Analyze Organizational Culture Ensure Communication Flows Effectively

Lesson 4: Communicating with Peers Interact Effectively with Peers Work Productively in a Group Engage in Productive Meetings Lead a Team

Lesson 5: Communicating with Supervisors Communicate with Different Supervisor

Styles Discuss Important Topics with Your

Supervisor

Lesson 6: Communicating with External People Interact Effectively with Customers Work Productively with Vendors

Lesson 7: Communicating During Conflict and Change Communicate Through Conflict Communicate Through Change

Register for this class by visiting us at:

www.tcworkshop.com or calling us at 800-639-3535

Communication Strategies Course ID #: 7000-634-ZZ-Z

Hours: 8

Course Description:

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Course Objectives:

• Understand what communication is

• Identify methods of communication

• Identify barriers to communication and how to overcome them

• Develop non-verbal and paraverbal communication skills

• Use the STAR method

• Listen actively and effectively

• Ask good questions

• Use appreciative inquiry as a communication tool

• Adeptly converse and network with others

• Identify and mitigate precipitating factors

• Establish common ground with others

• Use “I” messages

Topics:

Lesson 1: Getting Started

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

• Pre-Assignment

• Pre-Test

• Pre-Test Answers

• Action Plans and Evaluations

• Action Plan

• Evaluation Form

Lesson 2: The Big Picture

• What is Communication?

• How Do We Communicate?

• Other Factors in Communication

• Practical Illustration

• Module Two: Review Questions

Lesson 3: Understanding Communication Barriers

• An Overview of Common Barriers

• Language Barriers

• Cultural Barriers

• Differences in Time and Place

• Module Three: Review Questions

Lesson 4: Paraverbal Communication Skills

• The Power of Pitch

• The Truth about Tone

• The Strength of Speed

• Module Four: Review Questions

Communication Strategies Course ID #: 7000-634-ZZ-Z

Hours: 8

Lesson 5: Non-Verbal Communication

• Understanding the Mehrabian Study

• All About Body Language

• Interpreting Gestures

• Module Five: Review Questions

Lesson 6: Speaking Like a STAR

• S = Situation

• T = Task

• A = Action

• R = Result

• Summary

• Module Six: Review Questions

Lesson 7: Listening Skills

• Seven Ways to Listen Better Today

• Understanding Active Listening

• Sending Good Signals to Others

• Module Seven: Review Questions

Lesson 8: Asking Good Questions

• Open Questions

• Closed Questions

• Probing Questions

• Module Eight: Review Questions

Lesson 9: Appreciative Inquiry

• The Purpose of AI

• The Four Stages

• Examples and Case Studies

• Module Nine: Review Questions

Lesson 10: Mastering the Art of Conversation

• Level One: Discussing General Topics

• Level Two: Sharing Ideas and Perspectives

• Level Three: Sharing Personal Experiences

• Our Top Networking Tips

• Module Ten: Review Questions

Lesson 11: Advanced Communication Skills

• Understanding Precipitating Factors

• Establishing Common Ground

• Using “I” Messages

• Module Eleven: Review Questions

Lesson 12: Wrapping Up

• Parking Lot

• Action Plans and Evaluations

Interviewing Skills for Managers Course ID#: 2000-123-ZZ-W 7 Hrs

In this course you will cover: fundamentals of interviews, planning and preparing for an interview, handling and conducting an interview, evaluating and deciding about a candidate, following up after an interview, EEO guidelines & federal laws including Americans with Disabilities Act and Immigration Reform and Control Act.

Fundamentals of Interviews Importance of Interviewing Skills Success Factors

Planning and Preparing Planning for an Interview Preparing for an Interview

Handling and Conducting Handling an Interview Conducting an Interview

Evaluating and Deciding Evaluating a Candidate Making a Decision

Following Up Following Up After an Interview

EEO Guidelines EEO Guidelines Non-discriminatory Interview Questions

Federal Laws Americans with Disabilities Act Immigration Reform and Control Act

Supervising Others Course ID #: 7000-593-IP-Z www.tcworkshop.com (CorpIT) Pages 1 of 2 800.639.3535

Course Description:

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Prerequisites:

None

Target Student:

New Supervisors

Topics:

Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives

Module Two: Setting Expectations

Defining the Requirements Identifying Opportunities for

Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing

Module Three: Setting Goals

Understanding Cascading Goals The SMART Way Helping Others Set Goals

Module Four: Assigning Work

General Principles The Dictatorial Approach The Apple-Picking Approach

Module Seven: Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback

Module Eight: Managing Your Time

The 80/20 Rule Prioritizing with the Urgent-Important

Matrix Using a Productivity Journal Using Routines and Rituals to Simplify

Your Workday

Module Nine: Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

Supervising Others Course ID #: 7000-593-IP-Z www.tcworkshop.com (CorpIT) Pages 2 of 2 800.639.3535

The Collaborative Approach

Module Five: Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence

Module Six: Implementing Delegation

Deciding to Delegate To Whom Should You Delegate?

Providing Instructions Monitoring the Results Troubleshooting Delegation

What to Do If You've Been Promoted from within the Team

What to Do If You're Leading a Brand New Team

What to Do if You're Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

Ask the Right Questions of the Right People

Go to Gemba Keep Learning!

Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and

Evaluations

Unconscious Bias Course ID #: 7000-793-ZZ-Z www.tcworkshop.com Pages 1 of 3 800.639.3535

Course Description:

Are you in control or being controlled?

Imagine the hundreds of decisions we make in a day. How many of them do you choose for yourself, and how many of them are chosen for you without you even noticing? There is no malevolent machination at work. In fact, it is something far more basic and intrinsic to the human experience.

Bias is our predisposition to make certain choices without a second thought. Many of these are benign: avoid touching hot objects or bundling up in the cold. While these prejudices assist with our survival, bias also brings about unfortunate, undesirable, and unintended consequences.

Unconscious bias, also known as implicit bias, is as part of the human condition as breathing, yet it…