Information Technology Service Management Solution and Support

The Information Technology Service Management Solution and Support multi-award vehicle, managed by UW-SHARED SERVICES, provides comprehensive IT service management solutions across multiple technology domains. The contract covers a range of critical software and technology services, including business intelligence and data analysis software, mobile internet services software, enterprise resource planning (ERP) systems, internet service node startup kits, and web page creation and editing software. These offerings are designed to support technological infrastructure and operational efficiency for government and educational entities within Wisconsin, with a particular focus on microcomputer-based integrated hardware-software solutions and web-based technologies.

The contract was awarded on October 28, 2020, with Alemba Group Inc. identified as a prime contractor, and is specifically scoped for the Wisconsin state government and university system. While specific total contract value was not provided, the vehicle appears to be structured as a comprehensive, multi-vendor contract with a framework allowing for flexible procurement of IT services. The contract incorporates detailed governance documents, including specific terms, purchase order protocols, and comprehensive operational policies covering areas such as disaster recovery, cloud procedures, and data security. The period of performance and specific contract duration details were not explicitly stated in the provided documentation.