Customer / Constituent Relationship Management (CRM)

The Wisconsin Customer/Constituent Relationship Management (CRM) multi-award vehicle, administered by the University of Wisconsin Whitewater, provides a comprehensive software solution focused on enterprise technology systems. The contract covers multiple software categories including business intelligence, data analysis, enterprise resource planning (ERP), web page creation, and internet service technologies. Specifically designed to support comprehensive technology infrastructure needs, this vehicle enables procuring entities to acquire integrated software solutions that facilitate advanced organizational management, communication, and operational workflows.

The multi-award vehicle is primarily established with Technolutions as the prime contractor, with an initial contract period from April 1, 2020 to March 31, 2021, and an extended service period through June 30, 2025. The contract covers the state of Wisconsin and is structured to support higher education and government entities, with a particular emphasis on student recruitment, lifecycle management, and organizational communication systems. While specific contract value details were not explicitly provided, the contract allows for monthly invoicing and includes provisions for termination with 10 days written notice, providing flexibility for participating organizations.