Case Management Software ServiceNow- ITD Only

The North Dakota Case Management Software ServiceNow multi-award vehicle is designed to provide state agencies with comprehensive access to ServiceNow technology solutions through an Interstate Cooperation Contract (ICC) with Texas. The vehicle enables North Dakota's Information Technology Department (ITD) to procure case management, workflow automation, and enterprise service management platforms. Eligible users include state agencies, higher education institutions, counties, cities, townships, educational entities, nonprofit organizations, tribal agencies, and transportation providers, ensuring broad utilization across multiple governmental and public sector domains.

The contract is executed through a Participating Addendum with Carahsoft Technology Corporation, leveraging the original Texas Department of Information Resources (DIR) master agreement. The contract period runs from December 20, 2024, to October 30, 2025, with potential extensions based on the master agreement's terms. Geographic coverage includes the State of North Dakota, with Carahsoft serving as the prime contractor. While specific contract value details are not explicitly stated, the vehicle includes pricing aligned with the original Texas contract and incorporates a DIR Administrative Fee structure. Purchases under this vehicle require individual Purchase Orders, and the contract can be terminated by either party with 30 days' written notice.