Box Office and Online Ticketing Solution

The Wisconsin Historical Society's Box Office and Online Ticketing Solution multi-award vehicle provides a comprehensive e-commerce platform for ticketing and membership management services. The vehicle enables state agencies and potentially other authorized entities to procure a robust digital solution that includes access control features, event management capabilities, online ticket sales functionality, and point-of-sale operations. Specific software services cover ticket scanning, will call check-in, order processing, reporting, member validation, and CRM integration, with capabilities spanning e-commerce system software and ticketing equipment technologies.

The contract is awarded to ACME Technologies Inc. with an initial three-year term and options for three additional two-year renewals. The total contract value is approximately $147,000, with an annual Platform SaaS License fee of $39,000 and implementation costs of $30,000. ACME serves as the Merchant of Record, provides cloud hosting through Amazon Web Services, and maintains a 99.9% uptime Service Level Agreement (SLA). The vehicle is specific to Wisconsin state government, with the contract administered by the Wisconsin Historical Society's Division of Museums and Historic Sites, and was originally executed on November 17, 2021 under contract number 245005-O22-HS21001BOOT-00.