Alliance Enterprises Inc Amendment #4 Service Level Agreement Updates

The Ohio Department of Administrative Services (DAS) has established an Indefinite Delivery Vehicle (IDV) for software maintenance and support services, specifically targeting UNSPSC code 81112200. This Waiver of Competitive Selection contract enables state agencies to procure critical software maintenance and support solutions through a pre-approved vendor. The IDV is designed to streamline procurement processes for technical support services, providing a standardized mechanism for obtaining software-related maintenance and support agreements.

The master contract is awarded to Alliance Enterprises Inc., with a performance period from May 29, 2015, to September 30, 2025. The contract is a Waiver of Competitive Selection type, covering the state of Ohio, and includes specific provisions for service level agreements, support ticket severity classifications, and performance metrics. The most recent amendment, executed on February 21, 2024, introduces enhanced service requirements, including detailed response times for error resolution and a fee-at-risk mechanism where up to 10% of payment can be withheld for unresolved maintenance issues. While specific total contract value was not provided, the IDV offers a structured approach to procuring software maintenance services for Ohio state agencies.