Call Center Services for Virginia Department of Elections

Ended State & local contract Virginia Awarded

Contract number
CTR036770
Awardee
22ND CENTURY TECHNOLOGIES INC
Contracting organization
Department of General Services
Awards
4

Contract facts

End date

Contract details come from procure.cgieva.com. Updated .

About this contract

The Virginia Department of General Services has established an Indefinite Delivery Vehicle (IDV) focusing on comprehensive election support and administrative services. The contract primarily covers critical election-related functions including training hours, production hours, call handling, call recording, and reporting services. These services are designed to support the operational needs of the Virginia Department of Elections, with a specific emphasis on providing flexible, scalable support for electoral administrative processes.

The master IDV (CTR036770) is awarded to 22nd Century Technologies Inc. and is governed by the Department of General Services, with a performance period from April 1, 2025, to March 31, 2026. The contract covers the entire Commonwealth of Virginia and appears to be a service-based indefinite delivery contract. While specific overall contract value details are not explicitly stated, the individual awards provide insight into the contract's scope and potential utilization.

Under this IDV, two specific contract awards have been made to 22nd Century Technologies Inc. by the Department of Elections. The first award (PO05062679) has a cumulative value of $70,447.00 and includes 200 training hours, 1,656 production hours, call handling, call recording, and reporting services. The second award (PO04993377) has a cumulative value of $43,865.80 and similarly covers training, production, call handling, and reporting services. Both awards share consistent pricing structures, with training hours at $40/hour, production hours at $35/hour, and after-hours call handling at $45/hour, demonstrating a standardized approach to service delivery for the Virginia Department of Elections.

Awards

Award Awarded Amount
PO05062679 Department of Elections $70,447
PO04993377 Department of Elections $43,866
PO05461734-V2 Department of Elections $43,858
PO05461734 Department of Elections $43,858

Line items

Item Total
Training Hours… 200 Hour × $40.00 $8,000.00
Production Hours 504 Hour × $35.00 $17,640.00
Production Hours 352 Hour × $35.00 $12,320.00
Production Hours 800 Hour × $35.00 $28,000.00
After Hours Service - Call Handling 94 Hour × $45.00 $4,230.00
Recording of Incoming Calls 2,000 Each × $0.10 $200.00
Reports (provided to Elect) 57 Each × $1.00 $57.00
Training Hours… 180 Hour × $40.00 $7,200.00
Production Hours 1,020 Hour × $35.00 $35,700.00
After Hours Service - Call Handling 20 Hour × $45.00 $900.00
Reports (provided to Elect) 7 Each × $1.00 $7.00
Recording of Incoming Calls 588 Each × $0.10 $58.80
Training Hours… 120 Hour × $40.00 $4,800.00
Production Hours 1,008 Hour × $35.00 $35,280.00
Recording of Incoming Calls 1,209 Each × $0.10 $120.90
Reports (provided to Elect) 12 Each × $1.00 $12.00
After Hours Service - Call Handling 81 Hour × $45.00 $3,645.00
Training Hours… 120 Hour × $40.00 $4,800.00
Production Hours 1,008 Hour × $35.00 $35,280.00
Recording of Incoming Calls 1,209 Each × $0.10 $120.90
Reports (provided to Elect) 12 Each × $1.00 $12.00
After Hours Service - Call Handling 81 Hour × $45.00 $3,645.00
Show all 22

Quick answers

Who holds contract CTR036770?

Contract CTR036770 was awarded to 22ND CENTURY TECHNOLOGIES INC by Department of General Services in Virginia on April 1, 2025.

How many awards have been placed under contract CTR036770?

4 awards have been placed under contract CTR036770, the latest on April 1, 2025.

On GovTribe

See this contract's full record

  • Every award placed under it, line item and file
  • Track it in your pipeline
  • Similar state and local contracts and opportunities
  • Ask GovTribe AI about this contract